Troubleshooting - Sirius XM RAdio Onyx EZ User Manual

Troubleshooting

Onyx EZ has been designed and built to be trouble-free but if you experience a
problem, try this:
• Check that all connections are firm and secure .
• Make sure you have connected the Home Dock as described in this User
Guide . Verify that the AC power outlet is working .
If you see this on the screen:
Acquiring Signal
Check Antenna Connection
Channel Off Air
Loading
44
Try this:
• Move the antenna to a south-facing window . Not sure
which way is south? Think about where the sun rises
(in the east) and sets (in the west) . Then stand so
that east is to your left and you'll be facing south . Is
there a window in the direction you're facing?
• You may need to find a better location for the
antenna . Refer to "Step 2: Place and Aim the
Indoor/Outdoor Home Antenna" on page 14 .
• Make sure that the antenna cable is firmly and
securely plugged into the Home Dock . Make sure
the cable is not bent or broken .
• Turn Onyx EZ Off, then On, to reset this message .
• If the message persists, most likely the Indoor/
Outdoor Home Antenna cable has been damaged .
Replace the antenna .
• The channel you've selected is not currently
broadcasting . Tune to another channel .
• Onyx EZ is acquiring audio or program information .
This message usually goes away in a few seconds .