Warranty; Basic Warranty; Repairs - Hamamatsu Photonics ORCA-Fire C16240-20UP Instruction Manual

16. WARRANTY

Hamamatsu Photonics have fully inspected this camera and checked that its performance conforms
to specifications. In the unlikely event of a breakdown or other malfunction, contact a Hamamatsu
subsidiary or your local distributor.

16-1 BASIC WARRANTY

1. Unless otherwise stated by Hamamatsu subsidiary or your local distributor, this camera is under
warranty for 24 months from the delivery date.
- Degradation with cosmic rays and the radiation (X-rays, gamma rays, UV light, etc.) of CMOS image
sensor is excepted.
2. The warranty only covers defects in the materials and manufacturing of the camera. You may
be liable for repairs during the warranty period in the event of a natural disaster or if you handle
the camera contrary to the instructions in this manual, use it without due caution, or try to modify
it.
3. We will repair the camera or replace it, subject to availability, free of charge within the terms of
the warranty.

16-2 REPAIRS

1. If you notice anything wrong with the camera, confirm whether or not it is malfunctioning by
referring to the TROUBLESHOOTING in this instruction manual. You must first clarify the
symptoms in order to avoid any misunderstanding or error.
2. If you have any trouble or are unclear about anything, contact a Hamamatsu subsidiary or your
local distributor giving the product name, serial number and details of the problem. If Hamamatsu
Photonics consider the problem to be a malfunction, we will decide whether dispatch an engineer
or have the camera returned to us for repairs.
Digital CMOS Camera C16240-20UP / C16240-20UP01 Instruction manual_Ver.1.3
65