Warranty; Basic Warranty; Repairs - Hamamatsu Photonics C11440-42U30 Instruction Manual

15. WARRANTY

Hamamatsu Photonics have fully inspected this camera and checked that its performance
conforms to specifications. In the unlikely event of a breakdown or other malfunction, contact a
Hamamatsu subsidiary or your local distributor.

15-1 BASIC WARRANTY

(1) Unless otherwise stated by Hamamatsu subsidiary or local distributor, this camera is
under warranty for 24 months from the delivery date.
- Degradation with cosmic rays, the radiation (X-rays, gamma rays, UV light, etc.) of the CMOS
image sensor is excepted.
(2) The warranty only covers defects in the materials and manufacturing of the camera.
You may be liable for repairs during the warranty period in the event of a natural disaster
or if you handle the camera contrary to the instructions in this manual, use it without due
caution, or try to modify it.
(3) We will repair the camera or replace it, subject to availability, free of charge within the
terms of the warranty.

15-2 REPAIRS

(1) If you notice anything wrong with the camera, confirm whether or not it is malfunctioning by
referring to the TROUBLESHOOTING in this instruction manual.
You must first clarify the symptoms in order to avoid any misunderstanding or error.
(2) If you have any trouble or are unclear about anything, contact a Hamamatsu subsidiary or
your local distributor giving the product name, serial number and details of the problem. If
Hamamatsu Photonics consider the problem to be a malfunction, we will decide whether
dispatch an engineer or have the camera returned to us for repairs.
C11440-42U30/C11440-42U31 Instruction manual_Ver.1.2
53