Avaya Cloud Office J159 Manual
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Avaya Cloud Office J159 Manual

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Using Avaya J159 IP Phone in an Avaya
™
Cloud Office
Release 1
Issue 2
July 2020

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Summary of Contents for Avaya Cloud Office J159

  • Page 1 Using Avaya J159 IP Phone in an Avaya ™ Cloud Office Release 1 Issue 2 July 2020...
  • Page 2 TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF written consent of Avaya can be a criminal, as well as a civil offense YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU under the applicable law.
  • Page 3 L.L.C. SEE HTTP://WWW.MPEGLA.COM. product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support Service Provider telephone numbers and contact addresses, go to the Avaya Support THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S...
  • Page 4 AC adapters shipped with the equipment or specified by equipment off and on, the user is encouraged to try to correct the Avaya to be used with the equipment. If you use any interference by one or more of the following measures: other equipment, it may cause failures, malfunctioning, •...
  • Page 5 Device Usage Consent By using the Avaya device you agree that Avaya, from time to time, may collect network and device data from your device and may use such data in order to validate your eligibility to use the device.

  • Page 6: Table Of Contents

    ........................ 30 Company Directory ...........  31 Setting Company Directory as the contact search source ................ 31 Searching Company Directory contacts Chapter 9: Call history...................... 33 ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
  • Page 7 Retrieving a call from remote hold Chapter 12: Customization.................... 53 .......................... 53 Phone .................... 53 Setting the dialing mode .......................  53 Displaying сall timers ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
  • Page 8 .............  72 Finding documents on the Avaya Support website ................ 72 Avaya Documentation Center navigation .................... 74 Viewing Avaya Mentor videos .......................... 74 Support ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 9: Chapter 1: Purpose

    Chapter 1: Purpose ™ This document describes how to use Avaya J159 IP Phone features in an Avaya Cloud Office This document is intended for people who want to learn how to use Avaya J159 IP Phone features and capabilities. ™...

  • Page 10: Chapter 2: Phone Overview

    Chapter 2: Phone overview Avaya J159 IP Phone is intended to be used in business communications. The phone supports up to four call appearances with two lines of call display. Physical specifications • Two color displays • Primary display – 320 x 240 pixels, Secondary display 240 x 320 pixels •...
  • Page 11 • Transfer • Conference • Redial Related links Physical layout of a J159 IP Phone on page 12 Optional components on page 14 ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 12: Physical Layout Of A J159 Ip Phone

    Physical layout of a J159 IP Phone Name Description Beacon LED Provides visual alerts for the following: • Incoming call • Voice mail Table continues… ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
  • Page 13 Left, Right keys Used to navigate on the Secondary Display screen. Mute Used to mute and unmute the outgoing audio. Table continues… ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 14: Optional Components

    • PSAC12R–050 – 5V DC Power adapter • GSPPoE - Avaya 48V PoE power inserter Related links Phone overview on page 10 ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 15: Chapter 3: Getting Started

    If the connection is successful, the phone displays the Starting message. The phone is directed to the correct provisioning server for configuration. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 16: Chapter 4: Navigation

    Chapter 4: Navigation Main menu The following table lists the Main menu icons used in Avaya J159 IP Phone: Icons Name Description Features To access administrator activated features. Applications To access phone applications such as Contacts, Recents, and activate screen saver.
  • Page 17 Indicates that the call is being recorded for SLA Mon Indicates that the audio alert for incoming calls is off. Guest Login feature. Table continues… ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 18: Wi-Fi Icons

    Indicates that you have missed a call. The + in the icon indicates that the number of missed calls are more than 9. Autodialing feature Wi-Fi icons The following table lists the Wi-Fi icons used in the Avaya J159 IP Phone: Icon Description Non-secure Wi-Fi network is detected.

  • Page 19: Chapter 5: Handling Incoming Calls

    Navigation cluster to select the call and answer it. Procedure On the Incoming call screen, press one of the following: • Ignore soft key • + volume button ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 20: Declining A Call

    You have declined the call. Depending on your Call decline policy, the caller receives one of the following alerts: • An audio message alert • A busy tone alert ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 21: Chapter 6: Handling Outgoing Calls

    1. Press Redial soft key or Redial button. The phone dials the most recently dialed number. Or The phone displays the list of recently dialed numbers. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 22: Making A Call From The Local Сontacts List

    5. Press Search again. The phone displays the contact saved in the corporate database. 6. Press Call. Or 7. Press Contacts. 8. Press Search. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
  • Page 23 10. Enter the digits on the dial pad that correspond to the name of the person you want to call. For example, press 76484 to search for someone whose name is Smith. 11. Press Call. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 24: Chapter 7: Call Related Features

    2. To resume the held call, press Resume soft key or Hold button, or press the line key of the held call. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 25: Chapter 8: Contacts

    The contact extension can include uppercase and lowercase letters, numbers 0 - 9, and special symbols, such as comma (,), plus (+), and dot (.). 6. Press Save. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 26: Adding A Contact From The Recents List Or Company Directory

    Using the Quick Search feature of the phone, you can quickly search for a saved contact from the Contacts list without entering the entire name of the contact. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 27: Viewing Local Contact Details

    Use this procedure to merge the phone number of the current contact with the existing local contact. Before you begin Ensure the Contacts list is not empty. Procedure 1. Press Contacts. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 28: Deleting A Contact

    Scroll to Applications, and press Select. b. Scroll to Contacts, and press Select. 3. Press More. 4. Press Groups. 5. Press NewGroup. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 29: Adding A Contact To The Local Group

    3. Press More. 4. Press Groups. 5. Scroll to the group, and press Members. The phone displays the list of contacts in the group. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 30: Assigning A Ringtone To A Contact

    You can combine any found Company contact with an existing local contact with the help of the Combine soft key. In Open SIP environment, this feature is not available for CCMS mode. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 31: Setting Company Directory As The Contact Search Source

    Company directory directly. Before you begin Set Company directory as the contacts search source. Procedure 1. Press Contacts. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
  • Page 32 8. (Optional) Press Combine from the Details view to select an existing local contact and merge it with the selected Company contact. Related links Company Directory on page 30 ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 33: Chapter 9: Call History

    • Call time-stamp • Call duration Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file. If you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call log details.

  • Page 34: Clearing The Recents List

    4. Select one of the following when the phone prompts for confirmation: • Delete: To delete all entries. • Cancel: To cancel and return to the previous menu. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 35: Chapter 10: Conference Calls

    2. Press Conf or Add or Conference button if you are already in a conference. 3. Press Held Call soft key to see a list of held calls. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 36: Putting A Conference Call On Hold And Resuming A Call

    2. Do one of the following: • Press Resume soft key or Hold button. • Select the call appearance to resume the conference call. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 37: Chapter 11: Advanced Features

    Disturb (DND) feature is activated, all incoming calls are sent directly to the voice mail. Before you begin Ensure that the system administrator activates the DND feature for your extension. Procedure 1. Press Main menu. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 38: Dnd Icons

    • The corresponding line key 3. Scroll to DND feature. Press one of the following: • Enable • OK DND icons The following table displays the DND icons for the Avaya J100 Series IP Phones. State Phone icons Activating the screen saver Procedure 1.

  • Page 39: Presence Icons And Visual Led Indication

    However, in this case you can use the Ok button on the phone to perform the action of the first soft key. Presence icons and visual LED indication The following table displays the Presence state icons and LED indicators for the Avaya J100 Series IP Phones. State...

  • Page 40: Customizing Presence Parked Call Indication

    When a call is parked at monitored user’s extension number, you can view the parked call details on a pop-up screen similar to the primary line incoming call. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 41: Customizing The Ring Tone

    Picking up an incoming call About this task Use this procedure to pick up an incoming call for the monitored user. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 42: Call Forwarding

    • Call Forward No Answer: Diverts incoming calls to another number when you do not answer the call within the set time. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 43: Call Forward Icons

    In this case, your phone will redirect that incoming call to the assigned call forwarding number. Call Forward icons The following table displays the Call forward icons for the Avaya J100 Series IP Phones. State Phone and button module icons...

  • Page 44: Forwarding Unanswered Calls

    • Destination: Enter the call forwarding number. • Num of rings: Enter the number of rings after which the call is forwarded. 5. Press Save. 6. Press Enable. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 45: Call Transfer

    Making a blind transfer About this task Use this procedure to transfer an active call without connecting a call with the transfer recipient. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 46: Dynamic Park And Page

    For example, Park (*801), where 801 is the dynamically assigned parking slot. The phone is in the page mode. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 47: Receiving A Page Call

    • Private Hold Long-term acoustic exposure protection Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values.

  • Page 48: Retrieving A Voice Message

    Procedure 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts to playback your voice messages. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 49: Shared Lines

    • Pickup remotely held call on the same shared extension Incoming calls to any shared extension alert all phones configured with this extension. Note: Shared Lines feature is available only in Avaya J139 IP Phone, Avaya J159 IP Phone, Avaya J169/J179 IP Phone, and Avaya J189 IP Phone. Limitation The features that are configured on your phone, such as Call park, apply only to your primary extension and cannot be used on additional shared extensions.

  • Page 50: Customizing Ringtones For The Shared Lines Extension

    • The corresponding line key 4. Scroll to Personalize ringing, and press one of the following: • Select • OK • The corresponding line key ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 51: Customizing Shared Lines

    1. Press Main menu. 2. Navigate to Settings > Phone > Alerting on calls. 3. Scroll to Shared lines and press Select. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 52: Retrieving A Call From Remote Hold

    2. Press Pickup. 3. (Optional) Press the corresponding line key beside the held call that is on hold on the other phone. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 53: Chapter 12: Customization

    2. Scroll to Settings, and press Select. 3. Scroll to Phone, and press Select. 4. Use the Down Arrow key to go to the Call timers. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 54: Setting Key Repeat Delay

    • One number: To see the last dialed number. • List: To see a list of the last eight numbers. 6. Press Save. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 55: Setting The Audio Button

    • Visual: The phone displays the mute icon after some time on the phone status line. • Both: The phone beeps and displays a mute alert message. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 56: Setting Visual Alerting

    • To add an application, press App. You can use the Navigation keys to scroll to the required functionality, and press Select. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 57: Restoring Customized Keys To Default

    6. In the confirmation window, press Restore. Applications Turning call history on and off Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 58: Audio

    4. Use the Down Arrow key to go to the Button Clicks screen. 5. Press Toggle to turn the audio on or off. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 59: Turning Error Tones On And Off

    • Switch hook only: Activates the link to the headset if you press Headset. When the phone receives an incoming call, you do not hear the alert tone in the headset. 6. Press Save. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 60: Setting Headset Mic Level

    • VXI: CC Pro 4010V DC, CC Pro 4021V DC (OmniCord-V) Profile 5 Jabra: GN2000 (GN1216) ™ Profile 6 Jabra: PRO 9470 (14201-33) Table continues… ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 61: Configuring Hearing Aid Compatibility

    Use the procedure to select the headset profile that best matches the acoustic properties of the headset. Note: Headset profiles 6, 7, and 8 are designed to work only with wireless headsets. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 62: Setting A Personalized Ringtone

    6. Press Select. 7. Scroll to the ringtone, and press Select. 8. (Optional) To play the ringtone, press Play. 9. Press Save. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 63: Display

    Use this procedure to change the time that elapses before the phone displays a screen saver and to enable clock display on the screen saver. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 64: Adjusting The Brightness Of A Phone Screen

    5. Scroll to the language that you want to use, and press Select. 6. Press one of the following when the phone prompts for confirmation: • Confirm • Cancel ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 65: Setting The Backlight Timer

    2. Scroll to Settings, and press Select. 3. Scroll to Display, and press Select. 4. Use the Down Arrow key to go to the Date Format screen. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 66: Setting The Text Size

    Ethernet or a specific Wi-Fi network. Before you begin Ensure that the system administrator gave you access to perform this task. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 67: Connecting To A Wi-Fi Network

    • When you set the network mode, note the SSID, as this is the name of the Wi-Fi network that the phone will attempt to connect to. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 68: Setting The Network Configuration

    67, irrespective of the pre-configured network that your administrator has set up. Note: Any time you manually change the connected network, the phone will automatically set Network config to Manual. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
  • Page 69 Related links Setting the network mode on page 66 ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 70: Chapter 13: Troubleshooting

    • The Message Waiting Indicator is cleared, but voice mail might still be available if the voice mail server to which calls are being sent is not in failover. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

  • Page 71: Viewing The Product Id

    Viewing the Device type About this task View your device type when your system administrator asks you to provide your device type information. The device type can be either Avaya SIP or Open SIP. Procedure 1. Press Main menu. 2. Scroll to Network Information, and press Select.

  • Page 72: Chapter 14: Resources

    For example, for user guides, click User Guides in the Content Type filter. The list only displays the documents for the selected category. 7. Click Enter. Avaya Documentation Center navigation The latest customer documentation for some programs is now available on the Avaya Documentation Center website at https://documentation.avaya.com. ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
  • Page 73 Documentation Important: For documents that are not available on Avaya Documentation Center, click More Sites > Support on the top menu to open https://support.avaya.com. Using the Avaya Documentation Center, you can: • Search for content by doing one of the following: - Click Filters to select a product and then type key words inSearch.

  • Page 74: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. • To find videos on the Avaya Support website, go to https://support.avaya.com/...
  • Page 75 ............removing a contact from a group ........29 dial pad ................. search ................26 local Сontacts list ............22 searching ..............Main Menu ..............22 ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
  • Page 76 ............encryption ..............enable wireless headset ............error tones turn off ................59 turn on ................main menu language ...............64 ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
  • Page 77 ............70 ................58 Product ID support .................74 phone ................71 protection long term acoustic exposure .........47 provisioning videos .................. enrollment code ............Viewing ™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...
  • Page 78 Index Viewing (continued) product ID ..............watch list ................Wi-Fi icons ................™ July 2020 Using Avaya J159 IP Phone in an Avaya Cloud Office Comments on this document? infodev@avaya.com...

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