Sla Mon; Tracing A Malicious Call - Avaya J159 Instructions Manual

Advanced features
• conference
Notifications
You will get the following messages on your ePhone screen after the phone is configured or
disconnected from Avaya IX
• Shared Control is active
• Shared Control is inactive
For information on installing and configuring Avaya IX
Administering Avaya IX
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IX Workplace Client for Android, iOS, Mac, and Windows.
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SLA Mon

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SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate
advanced diagnostics. The phones support SLA Mon
Server (ADS).
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SLA Mon server controls the SLA Mon
as:
• Endpoint diagnostics
- To remotely control IP phones to assist end users with IP phone configuration and
troubleshooting.
- To remotely generate single and bulk test calls between IP phones.
- To remotely execute limited packet captures on IP phones to troubleshoot and diagnose IP
phone network traffic.
• Network monitoring
- To monitor multiple network segments for performance in terms of packet loss, jitter, and
delay.
- To monitor hop-by-hop QoS markings for voice and video traffic.

Tracing a malicious call

About this task
Use this feature to trace a malicious call. Activating Malicious Call Trace (MCT Act) alerts a
controller to begin call tracing and provide information for reporting this call. This feature is
available only if your administrator has set up the phone system to trace and track malicious calls
and there is an attendant or controlling user to oversee the trace.
April 2020
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Workplace Client:
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Workplace Client for Android, iOS, Mac, and Windowsand Using Avaya
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agents to execute advanced diagnostic functions, such
Using Avaya J159 IP Phone SIP
Comments on this document? infodev@avaya.com
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Workplace Client, see Planning for and
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agent which works with Avaya Diagnostic
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