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6. troUBlEShootInG
6.1. note on new ColorSplash printers
The new generation of these printers offers high speeds, excellent print quality and the ability to print envelopes well.
Setting the colorSplash's EPP Envelope Feeder properly to achieve consistent envelope delivery to the printer is
imperative as the printer does not 'retry' in the manual feed tray. This means that if the feed roller cycles once and does
not feed an envelope into the printer, the printer immediately considers it a jam and stops.
For this reason, it is important to run the colorSplash EPP Envelope Feeder at 50% speed or more on most envelopes.
It is also important that the feeder is maintained properly to deliver consistent envelope feeding with small gaps between
envelopes on the acceleration table.
It is strongly recommended that you set the feeder up away from the printer to ensure consistent feeding before trying
to print envelopes. If inconsistent feeding develops, the printer will stop more frequently. These stoppages result in user
intervention as described on the previous page, but also results in the printer re-calibrating more often, which slows
printing down considerably.
6.2. Common Issues
Symptom: Feeder is in position, and envelopes appear to be in position but printer does not start
A: Ensure that the 'Feeder Ready Lever' is in the forward position.
B: Ensure that the printer is ONLINE and data has been sent
Symptom: Printer stops frequently and displays 'paper jam' on the screen
A: Feeder may not be running fast enough to catch each feed cycle. check the feeder setup and speed
control. Try increasing feeder speed
B: Ensure that the feeder is pushed all the way in to the manual feed tray and lock the casters
C: clean the feed belts with alcohol to ensure consistent feeding
D: Loosen envelope separator (clockwise) to allow envelopes to feed closer together
Symptom: Feeder feeds inconsistently
A: Ensure black tape or Velcro has been applied to printer above the envelope feeder's stop sensor.
REFER TO PAGE 6 OF THIS MANUAL
B: Move Envelope Feeder away from printer and reset separator, back wedge and paper guides
C: Ensure that paper guides on feeder and acceleration table are not restricting envelope movement
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