Cisco 8831NR Administration Manual page 137

Troubleshooting and Maintenance
Cause
There may be jitter in the network or too many dropped packets.
Solution
Check the AvgJtr and the MaxJtr statistics. A large variance between these statistics might indicate a problem
with jitter on the network or periodic high rates of network activity. For more information about displaying
statistics, see
Choppy Speech or Sound When Using Wireless Microphones
Problem
A user complains of choppy speech or metallic sound coming from the wireless microphones.
Cause
Too many dropped packets.
Solution
Check the RF environment
Echo on Far End
Problem
The far end hears echo.
Cause
You may be experiencing one of the following:
• The conference phone is not on a flat and stable surface.
• The wired or wireless microphones are too close to the sound base.
• The wired or wireless microphones are not on a flat and stable surface.
• In Linked Mode, the primary and secondary sound base units are too close together.
Solution
Check the placement of the bases and microphones.
Audio Level Too Low
Problem
A user complains that the audio level is too low.
Call Statistics Screen, on page
Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide
Choppy Speech or Sound When Using Wireless Microphones
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