Available Telephony Features - Cisco 8831NR Administration Manual

Available Telephony Features

Available Telephony Features
After you add Cisco Unified IP Conference Phones to Cisco Unified Communications Manager, you can add
functionality. The following table includes a list of supported telephony features. You can use Cisco Unified
Communications Manager Administration to configure many of these features. The Reference column lists
Cisco Unified Communications Manager and other documentation that contains configuration procedures
and related information.
For information about the use of these features on the phone, see the Cisco Unified IP Conference Phone
8831 and 8831NR User Guide.
Note Cisco Unified Communications Manager Administration also provides several service parameters that are
used to configure various telephony functions. For more information about access and configuration of service
parameters, see the Cisco Unified Communications Manager Administration Guide.
For more information on the functions of a service, select the name of the parameter or the question mark
help button in the Service Parameter Configuration window in CUCM Administration.
Table 26: Telephony Features for Cisco Unified IP Conference Phone 8831
Feature
Agent Greeting
Any Call Pickup
Cisco Unified IP Conference Phone 8831 and 8831NR Administration Guide
74
Description
Allows an agent to create and update a prerecorded
greeting that plays at the beginning of a call, such
as a customer call, before the agent begins the
conversation with the caller. The agent can
prerecord a single greeting or multiple greetings as
needed.
To enable Agent Greeting in the Cisco Unified
Communications Manager Administration
application, choose Device > Phone, locate the IP
Phone that you want to configure. Scroll to the
Device Information Layout pane and set
Built In Bridge to On or Default.
If Built In Bridge is set to Default, in the
Cisco Unified Communications Manager
Administration application, choose System >
Service Parameter and select the appropriate
Server and Service. Scroll to the Clusterwide
Parameters (Device - Phone) pane and set Builtin
Bridge Enable to On.
Allows users to pick up a call on any line in their
call pickup group, regardless of how the call was
routed to the phone.
Features, Templates, Services, and User Setup
Configuration Reference
For more information, see the following:
• Features and Services Guide for Cisco
Unified Communications Manager,
"Barge and Privacy"
• Cisco Unified Communications
Manager System Guide, "Cisco
Unified IP Phones"
For more information, see Features and
Services Guide for Cisco Unified
Communications Manager, "Call Pickup"
chapter.