Summary of Contents for Cisco Unified IP Conference Phone 8831
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Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager First Published: 2014-11-20 Last Modified: 2020-04-28 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)
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Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com...
Display Control Unit Sound Base Wireless Extension Microphone and Charger Kit Wireless Microphone LED Wired Extension Microphone Kit Phone Screen Phone Screen Cleaning Phone Connections Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
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Dial from Call History Edit Phone Number Clear Call History Delete Call Record Preferences Ringtones Change Ringtone Contrast Adjust Contrast Linked Mode Link Conference Phones Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
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C H A P T E R 6 Calling Features Softkey Feature Map Survivable Remote Site Telephony Overview Answer Call Back Set Up Call Back Notification Call Forward Forward Calls Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
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Respond to Hold Reversion Notification Meet Me Conference Host Meet Me Conference Join Meet Me Conference Mobile Connect Enable Mobile Connect Switch IP Phone Call to Mobile Phone Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
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Use WebDialer with Another Online Corporate Directory Change WebDialer Preferences Sign In to the Cisco Unified Communications Self Care Portal C H A P T E R 7 Troubleshooting General Troubleshooting Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
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FCC Part 15.19 Statement FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager viii...
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Contents Important Online Information Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
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Contents Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Accessibility Features, on page 3 Introduction This guide provides you with an overview of the features available on your Cisco Unified IP Conference Phone 8831 and 8831NR. You can read it completely for a solid understanding of the capabilities of your phone or refer to the table below for pointers to commonly used sections.
Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...
For detailed information about the features on these phones, see http://www.cisco.com/c/en/us/support/ collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html. You can also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
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Preface Accessibility Features Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
The Cisco Unified IP Conference Phone 8831 supports wired and wireless microphones. The Cisco Unified IP Conference Phone 8831NR supports only wired microphones.
Wireless Microphone Setup and Use, on page 17 section and subsections Buttons and Hardware The Conference Phone has two primary components: • Display Control Unit (DCU) • Sound Base Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Four programmable keys. Navigation bar with 2-way Navigation bar and Select key that allows you to scroll Select key menus and select items on the display. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
To provide enhanced room coverage, two sound base units can be linked together. You can use the graphic and table below to identify buttons and connections on the Sound Base. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Connecting a microphone kit enhances the room coverage of the conference station. Note The Cisco Unified IP Conference Phone 8831NR does not support wireless microphones. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
See the Canada IC approval number under the Battery Cover for the CP-MIC-WRLS-S-US= Wireless Microphone. IC: 2461B-MICWR0776 Wireless Microphone LED The Wireless Microphone has a single, tricolor LED. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
To solve this problem, unpair any paired or connected wireless microphones before connecting a wired microphone. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Displays softkeys for currently available features or actions. 5, 6 Feature icons These icons are displayed when an associated feature, such as extension microphones (5) or Link mode (6) is connected. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
DCS, the wired microphone ports, and the daisy chain port for the Linked Mode feature. You can use the graphic and table below to identify connections and ports on the Sound Base. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Supports the connection of two base stations in Linked Mode. Connect Mini-USB Cable to DCU The following images show how to install the USB cable. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Thread the cable in the cable channel. Make sure that you leave some slack in the cable. Install Ferrite Bead on Network Cable The following images show how to install the ferrite bead on the network cable. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
LEDs on the wireless microphone base indicate the connection status of the microphone, and an icon will also be displayed on the conference phone screen. The LEDs and the display screen also indicate the mute status of the wireless microphone. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
On the base, press Apps. Step 2 Select Admin Settings > Wireless Microphone > Wireless Microphone Range Step 3 Select Low, Medium, or High Step 4 Press Select. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
If your conference station is inactive (idle) at the sleep time, it powers down. If your conference station is active (for example, on a call), it waits until it has been inactive for a period of time before removing power. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Accessibility Features The Cisco Unified IP Conference Phone 8831 and 8831NR provides accessibility features for the blind, and the visually, hearing, and mobility impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.
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• Adjust the volume level for the phone ring. When not in a call, press Volume to raise or lower the volume. Your administrator can also change your settings. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Mute, your phone beeps twice. Back-lit grayscale LCD screen with adjustable Allows you to adjust your phone screen's contrast on the Cisco IP Phone contrast. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Press down on the rocker key to decrease the volume. Mobility-Impaired Accessibility Features Your conference phone comes with standard accessibility features that require little or no setup. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
“hard” New Call key. You can access features easily that may be assigned to softkeys normally, which can be too small and difficult to use. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Additional Options Your system administrator can configure your Cisco Unified IP Conference Phone 8831 and 8831NR to use specific button and softkey templates along with special services and features, if appropriate. This table Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
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• Adding a Wireless Extension page 53 Microphone Kit • Adding a Wired Extension Microphone Kit The Cisco Unified IP Note Conference Phone 8831NR does not support wireless microphones. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Call History allows you to view information about calls made to and from the conference station. A call state icon is displayed to indicate the type of call: • Received • Placed • Missed Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Use the Navigation bar and Select button to scroll and select Call History. Step 3 From the Call History list, select the call you want to dial and press Call. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Select the call you want to delete. Step 4 Press Del Call. Step 5 Press Delete to delete the call, or press Cancel to go back to the Call History screen. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
In addition to the default ringtone, you can customize your phone to have up to six distinctive ring tones. Ring tone preferences can be set directly on your phone or from Cisco Unified Communications Manager Self Care Portal.
You cannot mix microphone kits: if you plan to connect a microphone to both sound bases, they must both be wired microphones. The Cisco Unified IP Conference Phone 8831 supports wired and wireless microphones. The Cisco Unified IP Conference Phone 8831NR supports only wired microphones.
• System RF ID • Linked Mode status • Backlight On Time • Backlight On Duration • Backlight Idle Timeout • Days Backlight Not Active Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
To access information about your phone press Apps and scroll to Phone Information. Administrator Settings For information on accessing and changing the Administrator Settings, contact your system administrator. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
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Applications Administrator Settings Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Use the Navigation bar and Select button to scroll and select Corporate Directory. Step 3 Select any of these criteria to search for a coworker: Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
• Press End Call to disconnect the first call and dial the second. Personal Directory The personal directory, or address book (PAB), contains a list of your personal contacts. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
To logout, select Log Out, press Select, and then press OK. Add Personal Directory Entry Procedure Step 1 Press Contacts. Step 2 Sign in to Personal Directory. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Select Personal Address Book and search for an entry. Step 4 Select the personal address book entry that you want to dial. Step 5 Press Select. Step 6 Press Dial. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Fast-Dial codes that are assigned to numbers rather than to PAB entries are labeled “raw” in Cisco Unified Communications Manager Self Care Portal. The following sections describe using the fast-dial codes with Personal Directory.
Sign in to Personal Directory. Step 2 Select Personal Fast Dials and search for a fast-dial code. Step 3 Select the fast-dial code to delete. Step 4 Press Remove. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Access Voice Messages Procedure Press Msgs to listen to voice messages. You may need to press More first. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
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Messages Access Voice Messages Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Depending upon how your system administrator sets up your phone, not all features may be available to you, some features may be accessed from a different softkey, or additional softkey features are available. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
If you are on an active call, the call remains established, and you enter a failover situation. The Survivable Remote Site Telephony (SRST) feature handles this failover. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
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Your voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster. To Voicemail (Divert) The Divert softkey is not displayed. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
When you receive a call, the phone number that displays on the screen contains the string of digits that you can dial to contact the caller. The digit string can contain the following digits, if required: Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Cisco Unified Communications Manager Self Care Portal. Conditional call forwarding rules can only be accessed from Cisco Unified Communications Manager Self Care Portal. When forwarding calls from your conference station: Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Cisco Unified Communications Manager system, such as a phone at a coworker’s desk or in a conference room. You retrieve a parked call by entering the parking number for the call into another phone in the Cisco Unified Communications Manager system.
You have a limited time to retrieve a parked call before it reverts to ringing at the original number. Step 3 From any other Cisco Unified IP Phone or conference station in your network, enter the call park number to retrieve the call.
The cBarge feature allows you to add yourself to a call on a shared line and create a standard (ad hoc) conference. Join Conference on Shared Line Procedure Press cBarge. You may need to press More first. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
The maximum number of participants that can be displayed is 16. If there are more than 16 participants, only the most recent 16 participants to join display. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Depending on how your administrator has configured this feature, incoming calls are either immediately rejected, or the caller information displays on screen. The system administrator configures the DND softkey, but you can change your DND options from Cisco Unified Communications Manager Self Care Portal.
Linked Mode. This feature allows you to use the conference station in a larger room, or to enhance the audio and voice experience for larger groups of in-person attendees. The Cisco Unified IP Conference Phone 8831 supports wired and wireless microphones. The Cisco Unified IP Conference Phone 8831NR supports only wired microphones.
Press Cancel to revert to the Wireless Microphones Menu. Step 6 Press Retry to start the pairing process again. Related Topics Unpair Wireless Microphone, on page 55 Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Microphone, on page 54 Cisco Extension Mobility Cisco Extension Mobility allows you to temporarily configure a Cisco Unified IP Phone or Conference Station to use as your own. After you log in to Extension Mobility, the new device adopts your user profile, features, established services, and web-based settings.
• Changes that you make to a phone or conference station from Cisco Unified Communications Manager Self Care Portal take effect immediately if you are logged out of Extension Mobility; otherwise, changes take effect after you log out.
• A single ring that repeats at regular intervals. • The Call button on the DCU flashes green. • The LEDs on the sound base flash green. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Step 2 If you hear a busy tone, the host has not yet joined the conference. In this case, disconnect and try your call again. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Mobile Connect allows you to use your mobile phone to handle calls associated with the conference station phone number. To set up Mobile Connect, use the Cisco Unified Communications Manager Self Care Portal to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations.
If there are multiple calls on the line when a call completes, the next call in the call list gains focus. Outbound Call Maximum The conference station supports a maximum of 6 outbound calls. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
(Optional) Repeat to add additional participants. Transfer Two Calls on Same Line Before you begin You must be on an active call to transfer calls. Procedure Step 1 Press Transfer. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
The Mute button is backlit by a solid, red light, and the sound base LEDs light red. Step 2 Press Mute again to turn Mute off. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Step 1 Press and hold star (*) for at least 1 second. The plus (+) sign displays as the first digit in the phone number. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Step 1 Press More. Step 2 Use the Navigation bar and Select button to locate and select QRT. The information is sent to your system administrator. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Before completing a transfer procedure, you can press Cancel to cancel the procedure. Transfer Call to Another Number Before you begin The call must be active to be transferred. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Step 3 Select one of the following options from the Make Call window: • Preferred language: Determines the language used for WebDialer settings and prompts. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Ensure that you do not select Do not display call information or Disable Auto Close. • Do not display call confirmation: If selected, the WebDialer Make Call window does not display the next time WebDialer is used. Calls will automatically dial after you select a contact from the Cisco directory.
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Enter your user ID in the Username field. Step 5 Enter your password in the Password field. Step 6 Select Login. Step 7 Select Logout to sign out. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
• You must press More to reveal additional softkeys. • The conference station is not configured to support the feature associated with that softkey. Contact your administrator for more information. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Depending on your configuration, use the QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. View Cisco Information Packet Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com. Procedure...
Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
• Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
The product label is located on the bottom of the device. Compliance Statements Compliance Statements for the European Union CE Marking The following CE mark is affixed to the equipment and packaging. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.
FCC Part 15.21 Statement Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula Regulatory Compliance and Safety Information Regulatory Compliance and Safety Information (RCSI) is located here: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/all_models/regulatory_compliance/english/ install/guide/iphrcsi3.html Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...
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Product Safety and Security Important Online Information Cisco Unified IP Conference Phone 8831 and 8831NR User Guide for Cisco Unified Communications Manager...