Problems With The Software Update; Technical Hotline; Repairs - tams elektronik mc2 EasyControl Digital System Silver Edition Manual

8.8. Problems with the software update

The firmware update for the mc² fails.

Possible cause: An attempt was made to load an incorrect file. à Check whether you had
selected the correct file and start the update again.

If the firmware update is still not possible after several attempts or can no longer be
started, you must load the recovery software and run the programme. → Section 7
During the update of a connected EasyNet device, the progress bar jumps back to the
beginning (several times).

This is not an error. The update programme continuously checks whether the data transfer
is correct. If this is not the case, the programme restarts the update for security reasons.

8.9. Technical hotline

Under the menu item "Contact" in the footer of the mc²-Toolbox you will find all information
about our technical hotline and a contact form. The data can also be found on our homepage
at www.tams-online.de.

8.10. Repairs

You can send us a defective mc² and/or a defective power supply unit for testing and repair.
You will find the address under the menu item "Contact" in the footer of the mc²-Toolbox, on
the back of the mc² guide and on the last page of this manual.
In the event of a warranty claim, the repair is free of charge for you. In the case of damage
that is not covered by the warranty, we charge a maximum of 50 % of the new price of the
central unit for the repair in accordance with the valid price list for end users. We reserve the
right to refuse to repair a central unit if this is technically impossible or uneconomical.
Please do not send us repair shipments freight collect. In the event of a warranty claim, we
will reimburse you for regular shipping costs. In the case of repairs that are not covered by the
warranty, you will bear the costs for return shipment.
Checklist for troubleshooting | 8.5