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VI
TROUBLESHOOTING
Warning! During the warranty period, repairs may only be carried out by the authorised After-Sales
Assistance Service.
Attention! Before any maintenance or cleaning operation, disconnect the
power supply from the appliance (Fig.2.1 – Fig. 2.2 WARNINGS chapter).
▪ Unauthorised interventions and repairs can cause electric shock or short circuit so avoid
performing them. Leave these tasks to authorised technicians.
▪ In the event of small problems, you can try to resolve the problem by following the tips in the
user instructions.
▪ The removal of faults or complaints caused by incorrect use or installation of the appliance will
not be covered under warranty. The repair costs will be borne by the user.
VI.1 ERRORS / TROUBLESHOOTING
The hob is programmed to provide dedicated error codes for quick and efficient troubleshooting.
The cooking zone displays show error codes.
An error code always begins with the letters "E" or "ER" depending on the electronic component
that generated the error.
Error
Meaning
Code
Error
Continuous activation
ER03
of a key has been
detected
ER20
Internal error at TC*
ER21
Overheating
ER22
Internal error at TC*
Behaviour
of the hob
Shutdown
Water or pots placed
after 10
on the TC*
seconds
Shutdown
-
The temperature
sensor on TC* has
Shutdown
detected a
temperature > 85°C
Switch off
after 3.5 - 7.5
seconds
48
Cause
possible
Remove water or pots from the
TC*
Replace TC*
Let the hob cool down (the
error disappears if the
temperature is < 75' C). Check
the thermal insulation of the
TC*
-
Replace TC*
Solution
Problem
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