Remote Controller; Other - Onkyo TX-NR801 Instruction Manual

Troubleshooting Guide—Continued
Symptoms
Selecting the "Music
Server" fails to play music
or fails to connect to the
server.
Search by album returns
no match.
Search by artist returns no
match.
Search by genre returns no
match.
No playlist can be selected.
The Net Audio information
is not displayed.
Front panel controls func-
tion but remote controller
controls do not.
LATE NIGHT function
cannot be used.
Re-EQ function cannot be
used.
Desired parameter cannot
be set.
Multichannel audio is not
output.
Components in remote
zone (Zone 2) do not oper-
ate properly.
Sound is sometimes heard
and sometimes not heard
with digital sources.
Noise during playback or
skipping of the beginning
sounds occurs with DTS
sources, PCM sources and
other digital sources.
The unit cannot be
switched to Dolby EX or
DTS-ES mode.
92
Causes
Your PC is not turned on, or Net-Tune
Central is not running.
No audio files found on the server.
The network is down because of some
failures.
The NTSP Port setting on the TX-NR801/
TX-NR801E differs from that of Net-
Tune Central.
The audio file list of Net-Tune Central
contains no files that have album names.
The audio file list of Net-Tune Central
contains no files that have artist names.
The audio file list of Net-Tune Central
contains no files that have genre names.
You have not yet created any playlists in
Net-Tune Central.
Depending on the model's shipping destina-
tion, the information on NET AUDIO and
Immediate Display may not be displayed
when the component video signal is output.
No batteries in remote controller.
Batteries are dead.
Remote controller is not pointed at the remote
sensor of the TX-NR801/TX-NR801E.
Remote controller is too far from the
TX-NR801/TX-NR801E.
Remote controller is functioning in a dif-
ferent mode.
Playback source is not Dolby Digital
encoded.
Re-EQ may not be able to be set due to
current listening mode.
Parameter may not be able to be set due to
current listening mode.
The Multichannel setting is set to "No."
Input source is not connected to MULTI
CH INPUT port.
Components are incorrectly connected.
Objects are interfering with remote con-
troller signals.
One digital input format has been speci-
fied so other digital formats are not
played.
When "All" is set for the digital format
setting, time is required to change formats
when different sources are played.
"Surr Back/Zone 2" is set to "Zone 2."
Remedies
Turn on your PC, and start Net-Tune Central.
Create MP3, MWA, and/or WAV audio files on
your PC, and use Net-Tune Central to create the
list of audio files saved on your PC.
Turn off the power of the TX-NR801/TX-NR801E
and turn it on again (When the TX-NR801/
TX-NR801E is without a power switch, unplug the
power cord and plug it in again).
If this does not resolve the problem, reboot the PC
running the Net-Tune Central server.
Go to "5-4. Client Setup Sub-menu," select "c.
NTSP Port," then set the same value as used for
Net-Tune Central (See page 74).
Assign album names to the files contained in the
audio file list of Net-Tune Central.
Assign artist names to the files contained in the
audio file list of Net-Tune Central.
Assign genre names to the files contained in the
audio file list of Net-Tune Central.
Create playlists in Net-Tune Central.
Set the Component Video setting to "VIDEO" at
Input Setup Menu → Video Setup Sub-Menu.
Insert batteries (See page 7).
Replace batteries (See page 7).
Point the remote controller at the remote sensor of
the TX-NR801/TX-NR801E (See page 7).
Operate the remote controller within 16 feet (5
meters) (See page 7).
Press the RCVR MODE button.
Check that the DOLBY DIGITAL indicator lights
up on the display (See page 55).
Select different listening mode (See page 55).
Check settings in Audio Adjust Menu (See pages
57 to 61).
Set the Multichannel setting to "Yes" at Setup
Menu → Input Setup Menu → Multichannel
Setup Sub-menu (See page 64).
Check connections (See page 64).
Check connections (See page 66).
Move inferring objects away from path of remote
controller signals.
Select "All" at Setup Menu → Input Setup Menu
→ Digital Setup Sub-menu → Digital Format
(See page 37).
Try specifying the format you are playing at Setup
Menu → Input Setup Menu → Digital Setup Sub-
menu → Digital Format (See page 37).
Change the Hardware Setup → Surr Back/Zone 2
Sub-menu setting to Surr Back (See page 30).