Troubleshooting; You Cannot Print (Because The Printer Does Not Work) - Epson SureColor SC-S30600 User Manual

SC-S30600 Series User's Guide

Troubleshooting

You cannot print (because the
printer does not work)
The printer does not turn on.
Is the power cable plugged into the electrical
o
outlet or the printer?
Make sure the power cable is securely plugged into
the printer.
Is there any problem with the electrical
o
outlet?
Make sure your outlet works by connecting the power
cable for another electric product.
The printer is not communicating
with the computer.
Is the cable plugged in properly?
o
Make sure the printer's interface cable is securely
plugged into the correct terminal of the computer
and the printer. Also, make sure the cable is not
broken nor bent. If you have a spare cable, try
connecting with the spare cable.
Does the interface cable specification match
o
the specifications for the computer?
Make sure the interface cable specifications match
the specifications for the printer and the computer.
"Specifications Table" on page 96
U
Is the interface cable connected directly to
o
the computer?
If you use a printer switching device or extension
cable between the printer and the computer, you may
not able to print depending on the their
combinations. Connect the printer and the computer
directly with the interface cable and check if you can
print normally.
Problem Solver
When using a USB hub, is it being used
o
correctly?
In the USB specification, daisy-chains of up to five USB
hubs are possible. However, we recommend that you
connect the printer to the first hub connected directly
to the computer. Depending on the hub you are
using, the operation of the printer may become
unstable. If this should occur, plug the USB cable
directly into your computer's USB port.
Is the USB hub recognized correctly?
o
Make sure the USB hub is recognized correctly on the
computer. If it has, disconnect the USB hub from the
computer and connect the computer directly to the
printer. Ask the USB hub manufacturer about USB hub
operation.
You cannot print under the network
environment.
Are the network settings correct?
o
Ask your network administrator for the network
settings.
Connect the printer directly to the computer
o
using a USB cable, and then try to print.
If you can print via USB, there are some problems on
the network environment. Ask your system
administrator, or refer to the manual for your network
system. If you cannot print via USB, see the
appropriate section in this User's Guide.
The printer has an error.
Confirm if errors have occurred in the printer
o
by checking the lights and messages on the
printer's control panel.
"Control panel" on page 12
U
"When a Message is Displayed" on page 85
U
88