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FLOWBIRD CWT S5 Installation & Maintenance Manual

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CWT S5 Installation &
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Summary of Contents for FLOWBIRD CWT S5

  • Page 1 CWT S5 Installation & Maintenance Manual...
  • Page 2 Issue 5, Published: 2021-07-28. © 2021 Flowbird. All rights reserved. Flowbird reserves all proprietary rights relating to the contents of this document. Flowbird reserves all rights over usage, reproduction, representation, marketing, translation, adaptation or modification, and generally all rights over present and future utilisation by any means, for any purpose and in any territory, throughout the period of protection.

  • Page 3: Table Of Contents

    4.3.4 Coin system ....................17 4.3.4.1 Coin detection sensor ................18 4.3.4.2 Coin validator ..................... 19 4.3.4.3 Escrow ....................... 20 4.3.4.4 Coin box ..................... 20 Bar code Scanner ..................21 Issue 5 CWT S5 Installation & Maintenance Manual Page 3...
  • Page 4 5.2.5 Installing a modem ..................49 5.2.5.1 Checking modem contact with network provider ........51 5.2.6 Loading paper in the Flowbird printer ............. 52 5.2.7 Installing the coin box ..................56 Issue 5 CWT S5 Installation & Maintenance Manual Page 4...
  • Page 5 Cabinet & pedestal ..................75 7.7.1 E-lock replacement ..................75 7.7.2 Door replacement ................... 77 7.7.3 Lacquer touch-up .................... 78 Solar panel ...................... 79 Changing the CWT software and firmware Keyword Index Issue 5 CWT S5 Installation & Maintenance Manual Page 5...

  • Page 6: Aprovals

    Introduction About this Manual This Manual describe the Installation and Maintenance of your CWT S5 terminal All available functions are described in the manual without specifically mentioning which functions are implemented as standard and which of them that is optional.

  • Page 7: List Of Major Changes

    Keep previous issues of the manual because Flowbird cannot guarantee that new issues will include information on older versions of the CWT products.

  • Page 8: Terminology

    Such an imbalance is sometimes caused by current leakage through the body of a person who is grounded and accidentally touching the energized part of the circuit. Issue 5 CWT S5 Installation & Maintenance Manual Page 8...

  • Page 9: Safety

    Panasonic, Ray-O-Vac, Sanyo, Varta, Toshiba, Seiko, or another major battery manufacturer). The battery must be replaced at least every 5 years. See Batteries for a description how best to replace the battery. Issue 5 CWT S5 Installation & Maintenance Manual Page 9...

  • Page 10: Short-Circuit Risk

    An explosion may also occur within a few seconds if the battery poles are short circuited by a metal object such as a wrench and sulphuric acid will then be spread around. Issue 5 CWT S5 Installation & Maintenance Manual Page 10...

  • Page 11: Disposal

    – e.g. when you walk across a carpet or get out of your car. The charge, which may be several thousand volts, can then be transferred to other objects if they get close enough. Issue 5 CWT S5 Installation & Maintenance Manual Page 11...

  • Page 12: Avoiding Esd Damage

    ESD protection bag when handled outside the terminal. Remember that the bags’ insulating properties gradually wears out. Always use a new bag. The following ESD protection accessories can be ordered from Flowbird. 0401-E0360 Wristband (for connection to the ticket terminal cabinet) 0040-07012 ESD bag, small (fits print head and coin validator, etc.)

  • Page 13: Product Description

    Product description Product description The CWT S5 system is equipped with a touch enabled 768x1024 pixels colour display with adjustable luminescence. The CWT S5 features a wake-up button. All buttons required for the user interaction are part of the user interface design presented in the display.

  • Page 14: Terminal Interface

    The warning/error indicator can light with either red or yellow color. Error YELLOW = Warning The slot for the warning indicator also supports the ambient light sensor Wake Up button Issue 5 CWT S5 Installation & Maintenance Manual Page 14...

  • Page 15: Display Unit

    The display is an 768x1024 pixels touch enabled colour display mounted in portrait. The display is inwards tilted for a better visibility. Figure 4, Display unit Means of payment The CWT S5 support different means of payment and several payment applications. 4.3.1 Payment applications Currently the CWT S5 offers: 1.

  • Page 16: Payment Methods

    (chip cards), contact less cards, and hybrid cards using various card reader configurations. The standard card reader in the CWT S5 is a hybrid reader capable of reading all track-2 ISO payment magstripe cards (common credit/debit cards) and ISO smart cards (chip cards).

  • Page 17: Card Readers

    Product description 4.3.3 Card readers The CWT S5 model is equipped with EMV enabled Globalcom card readers. Figure 5, Card reader unit 1. Contactless card reader A1000 2. Pin-pad P1000 3. Adapter 4. Card reader M1000 For detailed information see:...

  • Page 18: Coin Detection Sensor

    If a coin is presented to the Coin detection sensor, it will send a command to the coin validator to open to accept and validate the coin. Issue 5 CWT S5 Installation & Maintenance Manual Page 18...

  • Page 19: Coin Validator

    4.3.4.2 Coin validator The coin validator reveals if valid coins have been used. The validator also includes sophisticated electronics for determining what type of coin is passing. Figure 9, Coin validator Issue 5 CWT S5 Installation & Maintenance Manual Page 19...

  • Page 20: Escrow

    The coin box has 4.6 litre capacity. A presence sensor and software detection of when the box is near full (75%) and full (100%) is also built into the system. Issue 5 CWT S5 Installation & Maintenance Manual Page 20...

  • Page 21: Bar Code Scanner

    Identifier panel. The scanned code will be displayed in the input text box. Figure 13, Bar code scanner Print system CWT S5 terminals can be equipped with a thermal printer using direct thermal printing to generate characters, symbols, and graphics. Issue 5 CWT S5 Installation &...
  • Page 22 The printer firmware can be updated via WebOffice. Figure 14, Printer unit 1. Flowbird Printer 2. Ticket outlet mounted in the door 3. Printer shelf 4. Paper roll holder 5. Paper roll Issue 5 CWT S5 Installation & Maintenance Manual Page 22...

  • Page 23: Flowbird Printer

    Product description 4.5.1 Flowbird printer The Flowbird printer is a maintenance free printer. The Flowbird printer can be configured via the configuration file. See the CWT Software Configuration Handbook section Flowbird printer for more information. Figure 15, Flow bird printer 4.5.1.1 Paper supply...

  • Page 24: Pre-Printing On Printer Media

    Print side The tickets or receipts are printed on the black mark side. Paper low Black marks The printer uses two additional black marks to detect the end of the paper. Issue 5 CWT S5 Installation & Maintenance Manual Page 24...

  • Page 25: Data Communication

    Mechanical design 4.7.1 Terminal measurements The CWT S5 is available in three heights, The cabinet size is the same for all heights. What differs is the height of the pedestal: · standard: 1632mm [64 1/4in], pedestal: 795mm [31 2/8in] ·...
  • Page 26 Product description Figure 18, Com pact S5 standard: 1634 m m [64 1/4 in] Issue 5 CWT S5 Installation & Maintenance Manual Page 26...

  • Page 27: General

    Inside the cabinet 2. the lower part or Pedestal. See Inside the pedestal The cabinet can be detached from the pedestal and this is the way the CWT S5 is usually delivered from the factory. Issue 5 CWT S5 Installation & Maintenance Manual...

  • Page 28: Product Label

    The cabinet can be removed from the pedestal at a later stage, for example for maintenance or upgrading reasons, or if the terminal is to be taken out of operation for a lengthy period. The configuration of the CWT S5 is highly flexible and varies depending on installed pay units etc. 4.7.3...
  • Page 29 4. Bar-code reader 5. Card reader with contactless reader and pin-pad 6. Coin return cup 7. Ticket outlet 8. Coin detection sensor Figure 21, Door interior Inside of the cabinet Issue 5 CWT S5 Installation & Maintenance Manual Page 29...

  • Page 30: Inside The Pedestal

    4. Coin validator 5. Escrow Figure 22, inside the cabinet 4.7.5 Inside the pedestal The contents of the pedestal may vary depending on local regulations, needs for specific electrical components, etc. Issue 5 CWT S5 Installation & Maintenance Manual Page 30...

  • Page 31: Coin Box Vault

    The key can only be removed when in the locked position. It is impossible to close the outer pedestal door until you have locked the vault door and removed the key. Issue 5 CWT S5 Installation & Maintenance Manual Page 31...

  • Page 32: Door Locks

    Each door is secured in closed position by means of four locking latches. 4.7.6.1 Mechanical locks The standard lock in the CWT S5 is a mechanical Exec lock from Assa Abloy. It is a mechanical lock that is opened with a key. The lock can be protected against dirt and water by two flaps that slide apart when the key is inserted (option).
  • Page 33 The pedestal door lock also has a 15 second time out, but you can still run the normal application with the upper door closed and open the lower door lock as usual. Master key Issue 5 CWT S5 Installation & Maintenance Manual Page 33...
  • Page 34 The E-locks are connected to the CPU board (Connector J16) board Please note that if an upgrade from mechanical to electronic lock is desired, the locking bar also needs to be replaced. Figure 29, E-lock DIP sw itch settings Issue 5 CWT S5 Installation & Maintenance Manual Page 34...

  • Page 35: Door-Open Sensors

    4.7.7 Heating system The CWT S5 can be provided with heating in both the cabinet and the pedestal by means of 100 W heating fans and thermostats adjustable between 0 and 60 ° Both the fan and the thermostat are mounted on existing DIN rails. The heating...

  • Page 36: Power Control

    A restore event will be generated when the current reaches the recovery level. Reference: See CWT Software Configuration Handbook for more information about this. Issue 5 CWT S5 Installation & Maintenance Manual Page 36...

  • Page 37: Battery Charging By Mains Power

    4.9.1 The service menu The service menu is shown when the CWT S5 switches into service mode when you open the cabinet door. The numerous options in the service menu let you: 1. Change terminal settings. 2. Export and import terminal settings.

  • Page 38: Cwt S5 Interconnections

    CPU board. The figure below shows the positions of connectors etc. The figure is followed by a list of all connectors and their use. Issue 5 CWT S5 Installation & Maintenance Manual Page 38...
  • Page 39 USB 2.0 Host Type A Speaker Expansion board Not mounted Ethernet USB 2 host type A Battery voltage Printer power, Gebe printer (i.e non S5) Com 7 External SPI UART Serial 2 Issue 5 CWT S5 Installation & Maintenance Manual Page 39...
  • Page 40 Solar Panel Input – Min 10V, Max 29 V, Max 2.5 A STN Display Battery voltage 12V_2 - power output Debug port Com 4 (** Internal iMX53 UART Expansion board Wake up button Issue 5 CWT S5 Installation & Maintenance Manual Page 40...

  • Page 41: Installation

    Installation Flowbird strongly recommend the following conditions and settings to be considered when planning and installing solar operated CWT S5 terminals. Deviations from the guidelines will result in lower efficiency from the solar panel which may lead to operational issues depending on location, configuration, maintenance and usage frequency.

  • Page 42: Solar Power Positioning

    Please note that the angle is also 360 degrees around the terminal. Mentioned parameters must be considered when planning an installation. Issue 5 CWT S5 Installation & Maintenance Manual Page 42...

  • Page 43: Placing The Terminal On An Existing Concrete Foundation

    The bottom plate extends 1.5 mm below the housing of the pedestal and you can place the pedestal directly on top of the foundation without any risk of damaging the housing. Issue 5 CWT S5 Installation & Maintenance Manual Page 43...

  • Page 44: Pouring A New Concrete Foundation

    If the installation site does not have an existing concrete base or the equivalent, you can pour a concrete foundation, casting a base anchor (0403-B0122) into position. The Flowbird base anchor is supplied as a flat package containing parts to be assembled at the installation site.

  • Page 45: Power Supply

    It is up to the customer to ensure that the correct type of battery charger and fuses are used. Note: The maximum total power consumption depends on the configuration of the terminal. Issue 5 CWT S5 Installation & Maintenance Manual Page 45...

  • Page 46: Installing The Terminal

    Main board. in a mains-powered terminal Connect the battery to the 12 V distribution panel on the battery charger to the connector marked Issue 5 CWT S5 Installation & Maintenance Manual Page 46...

  • Page 47: Connecting To The Mains Power Grid

    (design may vary due to customer requirements). See Installing the battery Secure the cable using the strain relieving clamp. See Figure below. Issue 5 CWT S5 Installation & Maintenance Manual Page 47...
  • Page 48 Installation Figure 41, Pow er cable strain relieving clam p Issue 5 CWT S5 Installation & Maintenance Manual Page 48...

  • Page 49: Installing A Modem

    Installation 5.2.5 Installing a modem 1. Open the SIM card holder (2) on the expansion board and insert the SIM card. Issue 5 CWT S5 Installation & Maintenance Manual Page 49...
  • Page 50 Installation Issue 5 CWT S5 Installation & Maintenance Manual Page 50...

  • Page 51: Checking Modem Contact With Network Provider

    5.2.5.1 Checking modem contact with network provider To check the connection: 1. Switch ON the terminal. 2. Check the LED status indicators in the red circle on the modem. LED Status indicator Issue 5 CWT S5 Installation & Maintenance Manual Page 51...

  • Page 52: Loading Paper In The Flowbird Printer

    Limited Network Service (e.g. because no SIM, no PIN or during network search) 5.2.6 Loading paper in the Flowbird printer 1. Place the roll support in the paper roll Figure 43, Paper roll support Issue 5 CWT S5 Installation & Maintenance Manual Page 52...
  • Page 53 Figure 45, Paper flow through printer 4. Push the red button on back of the printer for 1 second to start printing a test ticket. Issue 5 CWT S5 Installation & Maintenance Manual Page 53...
  • Page 54 Installation If pressed in longer a blank ticket will be fed out Figure 46, Form feed button Example of a test ticket Issue 5 CWT S5 Installation & Maintenance Manual Page 54...
  • Page 55 Installation Figure 47, printer Test ticket Issue 5 CWT S5 Installation & Maintenance Manual Page 55...

  • Page 56: Installing The Coin Box

    4. Close the vault door and lock it. Program loading Usually, a CWT S5 terminal comes complete with the appropriate application software and settings. The CWT application software itself is subject to continuous improvements which means that all terminals that can run the CWT application will benefit from being updated now and then.

  • Page 57: Changing The Settings Of The Terminal

    3. Pull the coin box out. A collection ticket will be printed. Warning: The coin box may be heavy depending on the amount of coins in it Issue 5 CWT S5 Installation & Maintenance Manual Page 57...

  • Page 58: Paper Refill

    3. Remove the old roll and take out the roll support and place it in the new roll Figure 49, Paper roll support 4. Place the roll in the paper roll holder Orient the roll so the paper leaves the roll from the front and downwards. Issue 5 CWT S5 Installation & Maintenance Manual Page 58...
  • Page 59 6. Push the red button on back of the printer for 1 second to start printing a test ticket. If pressed in longer a blank ticket will be feed out Issue 5 CWT S5 Installation & Maintenance Manual Page 59...
  • Page 60 Daily operation Figure 52, Form feed button Example of a test ticket Issue 5 CWT S5 Installation & Maintenance Manual Page 60...

  • Page 61: Maintenance

    Note: Spare part numbers can be found on the exploded view drawings of each models. Issue 5 CWT S5 Installation & Maintenance Manual Page 61...

  • Page 62: Batteries

    Warning = 11.9 V · Error = 11.5 V When the CWT S5 has sent a warning, e.g. due to a power down, the terminal will send a recovery event to WebOffice when the battery is charged to its normal level again.

  • Page 63: Lead-Acid Batteries

    Note: The gel type, lead-acid battery supplied by Flowbird is maintenance free. Verify on a regular base that the contacts are not corroded. If so the battery and the cable should be replaced as soon as possible.

  • Page 64: Replacing The Lead-Acid Battery

    The clips on the paper guide are fragile: open and remove them with care. 1. To remove the printer module, pull the printer to the front of the terminal. Issue 5 CWT S5 Installation & Maintenance Manual Page 64...
  • Page 65 7. Clean the print head with a cotton swab moistened with isopropyl alcohol (5). 8. Clean the printer roller with a dry cloth (6). 9. Put the print head back in place (7). Issue 5 CWT S5 Installation & Maintenance Manual Page 65...

  • Page 66: Printer Replacement

    1. Remove the paper from the printer. 2. Pull the printer forward from the shelf. 3. Unplug the cable at the back of the printer (2). Install the printer in reverse order Issue 5 CWT S5 Installation & Maintenance Manual Page 66...

  • Page 67: Coin Unit

    Use isopropyl alcohol for cleaning. If another solvent is required, test it first to make sure it does not cause any damage. Turn off the terminal before removing the coin validator 1. Unplug the flat cable of the coin selector. Issue 5 CWT S5 Installation & Maintenance Manual Page 67...
  • Page 68 The function of the coin unit should be checked regularly, for instance when refilling the ticket paper. Select Utilities / Test purchase mode in the service menu and make test purchases with all the applicable coin types. Issue 5 CWT S5 Installation & Maintenance Manual Page 68...

  • Page 69: Replacing The Coin Validator

    1. Remove the coin validator (not displayed, see Coin validator 2. Remove the butterfly screw (1) 3. Unplug the grounding cable (2) 4. Lift the escrow from its supports (3) and (4). Issue 5 CWT S5 Installation & Maintenance Manual Page 69...

  • Page 70: Card Readers

    Do not forget to clean the glass in front of the warning/error indicator and the ambient light sensor. If the light sensor is obstructed, this can increase the power consumption of the terminal. Issue 5 CWT S5 Installation & Maintenance Manual Page 70...
  • Page 71 Maintenance Figure 59, Display m odule com plete 1. Display 2. Status indicator and light sensor 3. Contactless card reader (optional) 4. Wake-up button Issue 5 CWT S5 Installation & Maintenance Manual Page 71...

  • Page 72: Display Module Replacement

    5. place for contactless card reader 6. Touch screen To dismount the Display Unit Note: The display unit must be replaces including the touch screen. The display is fixed in place with heavy duty glue. Issue 5 CWT S5 Installation & Maintenance Manual Page 72...
  • Page 73 We do not recommend opening the display unit as the internal construction is very sensitive. Mount the new display unit in reverse order. Connect the display unit cable to the main board. see Connecting the display to the CPU board Issue 5 CWT S5 Installation & Maintenance Manual Page 73...

  • Page 74: Connecting The Display To The Cpu Board

    If needed remove the window. Note: The window is fixed in the door with Very Heavy Tape and will be hard to remove. Press the window from the outside inwards Issue 5 CWT S5 Installation & Maintenance Manual Page 74...

  • Page 75: Cabinet & Pedestal

    2. Remove four nuts and remove the E-lock. A small box spanner (10 mm) is required to remove the lower E-lock due to limited space. Assembly Ensure that the dowel pin (see arrow) mates with the locking latches. Issue 5 CWT S5 Installation & Maintenance Manual Page 75...
  • Page 76 Maintenance Figure 64, The dow el pin should m ate w ith the locking latches Check that the DIP switch setting corresponds to the E-lock position in the terminal. Issue 5 CWT S5 Installation & Maintenance Manual Page 76...

  • Page 77: Door Replacement

    2. Disconnect all cables running between the door and the cabinet. 3. Ensure that the upper hinge pin’s locking screw (2 mm Allen key) is tightened. 4. Hold the door with a steady grip. Issue 5 CWT S5 Installation & Maintenance Manual Page 77...

  • Page 78: Lacquer Touch-Up

    7.7.3 Lacquer touch-up Flowbird provides kits including touch-up paint (3 x 0.3 litres), sandpaper and instructions. When ordering, please state the article number and the colour number (usually a RAL number) indicated on labels inside the cabinet and pedestal.

  • Page 79: Solar Panel

    In the latter case, changes can either be keyed in one at a time or the service menu can be used to transfer new application files from a temporary storage medium, a USB stick for instance, via the USB port on the CPU board. Issue 5 CWT S5 Installation & Maintenance Manual Page 79...

  • Page 81: Keyword Index

    17, 70 - G - Caustic acid Changing and emptying the coin box General Emptying the coin box Cabinet Inserting the coin box Pedestal Removing the coin box Globalcom card readers Issue 5 CWT S5 Installation & Maintenance Manual Page 81...
  • Page 82 Power supply Wake-up button Battery charging by mains power Warning indicator Battery charging by solar power Warning/error indicator Power control Print system Paper low Black marks Preprinting on printer media Issue 5 CWT S5 Installation & Maintenance Manual Page 82...

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