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FLOWBIRD STRADA PAL Maintenance Manual

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Strada PAL
Maintenance manual
Brand name: STRADA
Model name: StradaPAL
REF.504022915_1

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Summary of Contents for FLOWBIRD STRADA PAL

  • Page 1 Strada PAL Maintenance manual Brand name: STRADA Model name: StradaPAL REF.504022915_1...
  • Page 2  Copyright 2018 Flowbird. All rights reserved. Flowbird reserves all proprietary rights relating to the contents of this document. Flowbird reserves all rights over usage, reproduction, representation, marketing, translation, adaptation or modification, and generally all rights over present and future utilisation by any means, for any purpose and in any territory, throughout the period of protection.

  • Page 3: Table Of Contents

    8. Procedures of corrective maintenance ..............49 Neops mainboard connections ................49 Replacing components of the maintenance door ..........50 Replacing the components of the maintenance compartment ......76 Replacing the PCBs .................... 92 STRADA PAL – MAINTENANCE MANUAL 3/149...
  • Page 4 Replacing components of the floor fixation trapdoor .......... 138 9. Warnings and failures .................... 143 Green warning LED ................... 143 Red failure LED ....................144 Exchangeable coin box failure code ..............146 M1000/P1000 reader kit failure codes ............... 147 STRADA PAL – MAINTENANCE MANUAL 4/149...

  • Page 5: About This Document

    Flowbird shall not be liable in the event of any changes or incorrect use of the machine other than as described in this document.

  • Page 6: Security

    2. SECURITY Flowbird products are designed to limit the risks for customers and operators with regard to power sources, high temperatures, fires, mechanics, radiations, or chemicals. The product is thus in conformity with the European Directives for EC Marking (see hereafter) and with the...
  • Page 7 Comply with the applicable local regulations while disposing of these items. There is a risk of explosion if batteries recommended by Flowbird are replaced by other batteries. Always replace batteries by batteries certified by Flowbird.
  • Page 8 The presence of this symbol on a product or its packaging means that it may not be disposed of with ordinary waste. Products marked with this symbol require special treatment in accordance with European Directive 2012/19 on waste electrical and electronic equipment. STRADA PAL – MAINTENANCE MANUAL 8/149...

  • Page 9: Presentation Of The Equipment

    16W or 5W solar top or antenna cover incorporating an antenna, a housing with a compartment dedicated to the user interface and maintenance, a collection compartment (Trasnfer, Rapide, Cashless), a floor fixation compartment. General description STRADA PAL – MAINTENANCE MANUAL 9/149...

  • Page 10: Terminal Dimensions And Weight

    3.2 Terminal dimensions and weight The terminal has the following dimensions: STRADA PAL – MAINTENANCE MANUAL 10/149...
  • Page 11 External dimensions The terminal weighs about 90 kg without the battery (the weight may differ depending on the options included). STRADA PAL – MAINTENANCE MANUAL 11/149...

  • Page 12: Presentation Of The User Interface

    With the extended keyboard option, the keys configuration depends on the customisation of the terminal. In any case, the extended keyboard has a validation button (green) and a cancellation button (red). Examples of extended keyboards STRADA PAL – MAINTENANCE MANUAL 12/149...
  • Page 13 (6), the coin bowl (8), the ticket slot with the key / lock collection interface and optional banknote slot(5). Inside of the maintenance door STRADA PAL – MAINTENANCE MANUAL 13/149...
  • Page 14 (4), the 12V / 27Ah battery with strand (7), the door open detection (8), the ticket stock (9), the printer (10 The banknote reader (11). Maintenance compartment Sans option BNA Avec option BNA STRADA PAL – MAINTENANCE MANUAL 14/149...

  • Page 15: Presentation Of The Floor Fixation Compartment

    (except in the UK) using a mechanical square key. This floor fixation compartment includes the following elements: 42 Ah solar battery (1) a base (2) the fixation and removal protective system of the terminal. STRADA PAL – MAINTENANCE MANUAL 15/149...
  • Page 16 Floor fixation compartment STRADA PAL – MAINTENANCE MANUAL 16/149...

  • Page 17: Presentation And Access To The Operating / Maintenance Menu

    Example: Terminal in off-sales mode STRADA PAL – MAINTENANCE MANUAL 17/149...

  • Page 18: Accessing The Operating / Maintenance Menu

    Press the Maintenance Mode button (1) at the back of the display module. Maintenance Mode button The terminal displays the complete main maintenance menu in the language selected when customising the terminal. Maintenance menu STRADA PAL – MAINTENANCE MANUAL 18/149...

  • Page 19: Navigating The Operating / Maintenance Menu

    Refer to section Accessing the operating / maintenance menu for the access to the complete menu. All the functions are then accessible with the door closed or open after introduction of a maintenance card (provided the card reader is configured to accept maintenance cards). STRADA PAL – MAINTENANCE MANUAL 19/149...

  • Page 20: Tickets

    4.6.5 Supply voltage ticket A supply voltage ticket (accessible with programming function 95) allows to print the battery voltages when idle and when in operation, as well as the mains voltages. STRADA PAL – MAINTENANCE MANUAL 20/149...
  • Page 21 (resident, etc.). information on the other counters (non-exhaustive list): cards recharging counters, fines payment counters, reimbursements counters, security deposits counters, "Free time" function counters. STRADA PAL – MAINTENANCE MANUAL 21/149...

  • Page 22: Tools And Consumables

    (ref: 135078), a brush, cable ties, cleaning foam for plastics, dry cloth or soft paper cloth, tweezers. STRADA PAL – MAINTENANCE MANUAL 22/149...

  • Page 23: Preliminary Operations

    6.1 Opening / Closing the maintenance door with an electronic lock 6.1.1 Preliminary operations A. Take: the maintenance door mechanical key (degraded mode), the Flowbird door opening tool, to prevent damage to the housing or door paint, a square key, a maintenance card with adapted access rights. 6.1.2 Procedure 6.1.2.1 Opening the maintenance door...
  • Page 24 B. Close the maintenance door and operate the bolts with the square key. When the terminal detects that the door is closed, it is automatically locked. If the maintenance menu is activated, select the Cancel function to trigger the locking function and leave the maintenance menu. STRADA PAL – MAINTENANCE MANUAL 24/149...

  • Page 25: Opening / Closing The Maintenance Door With A Mechanical Lock

    D. Perform a quarter turn with the key to unlock the door. E. Open the maintenance door. Opening the maintenance door 6.2.2.2 Closing the maintenance door A. Close the maintenance door and operate the bolts with the square key. STRADA PAL – MAINTENANCE MANUAL 25/149...

  • Page 26: Opening / Closing The Transfer Collection Door

    (5). Opening the collection door 6.3.2.2 Closing the collection door A. Close the lower door and perform an anticlockwise quarter turn to lock it. 6.3.3 Procedure (Degraded mode) Contact Flowbird STRADA PAL – MAINTENANCE MANUAL 26/149...

  • Page 27: Opening / Closing The Trapdoor Of The Floor Fixation Compartment

    C. Block the rod while rotating the lock (1). Unlocking the trapdoor of the floor fixation compartment D. Open the trapdoor of the floor fixation compartment (2) with the square key (1). Opening the trapdoor of the floor fixation compartment STRADA PAL – MAINTENANCE MANUAL 27/149...
  • Page 28 C. Lower the slide. D. Bring the lock back to its original position to lock the slide. Important: After closing the trapdoor, put its lock in lower position to block access. 6.4.3 Procedure (Degraded mode) Contact Flowbird STRADA PAL – MAINTENANCE MANUAL 28/149...

  • Page 29: Powering Off / Up The Equipment

    A. Switch the ON/OFF switch of the main board to the ON position. At power up, the terminal can take about 2 minutes to start. 6.5.2.3 End of procedure A. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 29/149...

  • Page 30: Preventive Maintenance Procedures

    C. Put a tie to waterproof the connection (as indicated on the figure below). Waterproofing the connections (example with + red terminal) D. Put a third tie at the base of the red terminal protection of the 42 Ah battery (as indicated on the figure below). STRADA PAL – MAINTENANCE MANUAL 30/149...
  • Page 31 Last tie E. Cut the ties and slightly curve the terminals toward the inside of the battery. STRADA PAL – MAINTENANCE MANUAL 31/149...

  • Page 32: Basic Functions

    500 remaining tickets. When the printer reaches the "triple" black dot level (three times as big as the standard black dot), the count is automatically adjusted to 200 remaining tickets. STRADA PAL – MAINTENANCE MANUAL 32/149...
  • Page 33 Enter the day of the month or the number of the week day (Monday corresponds to This function is in connection with the SAO Standard financial data management and has no effect on the transaction-based financial data management. STRADA PAL – MAINTENANCE MANUAL 33/149...
  • Page 34 7.2.7 Function 96 - Viewing (and cancelling) the red failure LED 7.2.8 Function 97 - Viewing (and cancelling) the green warning LED Functions 96 and 97 do not allow to cancel failures or warnings coming from the exchangeable coin box. STRADA PAL – MAINTENANCE MANUAL 34/149...

  • Page 35: Checking The Batteries Voltage

    Checking the batteries voltage Replace the battery if the operation voltage is below 11.5 V. The terminal automatically controls: the batteries voltage when idle every hour, the batteries voltage in operation at each transaction. STRADA PAL – MAINTENANCE MANUAL 35/149...

  • Page 36: Recommendations For The Batteries

    In case of accidental contact between the eyes and the electrolyte, rinse immediately with large amounts of water. There is a risk of explosion if batteries recommended by Flowbird are replaced by other batteries. Only replace the batteries by batteries certified by Flowbird.

  • Page 37: Replacing The Batteries

    B. Remove the used battery. Removing the battery 7.5.2.2 Installing the maintenance compartment battery A. Install the new and prepared battery, terminal oriented at the back. B. Connect the battery strand to the charger board. STRADA PAL – MAINTENANCE MANUAL 37/149...
  • Page 38 Connect the adapter strand of the second solar battery to the second solar battery strand located in the floor fixation compartment. Put the protective cover back on the battery by inserting the strands through the open side at the back of the cover. STRADA PAL – MAINTENANCE MANUAL 38/149...
  • Page 39 7.5.2.5 End of procedure Close the trapdoor of the floor fixation compartment Turn on the terminal Close the maintenance door Print a control ticket Check the battery voltage STRADA PAL – MAINTENANCE MANUAL 39/149...

  • Page 40: Cleaning

    (glasses, bowl flap, barcode reader window, antenna, etc.). 7.6.2.3 Interior cleaning A. Open the maintenance door B. Turn off the terminal C. Use a dry cloth. D. If necessary, dust the elements with a dry cloth or a soft brush. STRADA PAL – MAINTENANCE MANUAL 40/149...
  • Page 41 E. Slide the guide slightly on the right (2). F. Lift the paper guide to take it out (3). G. Remove the paper guide and lift the thermal print head to take it out (4) (unplug the strand if necessary). STRADA PAL – MAINTENANCE MANUAL 41/149...
  • Page 42 K. Put the paper guide back in place, carefully sliding the paper roll slightly on the left (8). Correcting paper jams in the printer (3/4) L. Put the paper guide notch at the bottom left (9). STRADA PAL – MAINTENANCE MANUAL 42/149...
  • Page 43 The clips on the paper guide are fragile: unclip them with care. 7.6.4.3 End of procedure A. Turn on the terminal B. Perform function 211 (print test). C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 43/149...
  • Page 44 Do not lubricate the selector wheel. Do not forget to lock the selector with the knurled knob, otherwise the coin selection will fail. 7.6.5.3 End of procedure Turn on the terminal Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 44/149...
  • Page 45 C.Use compressed air to remove dusts and particles. D. Use a soft brush or a soft cloth moistened with clear water to clean the lenses and the ultraviolet (1), optical (2), and cross type (3) sensors. Cleaning the banknote reader (1/2) STRADA PAL – MAINTENANCE MANUAL 45/149...
  • Page 46 If the rolls (1 and 2) are excessively dirty, use a soft cloth and isopropyl alcohol. Use a soft brush or a wet soft cloth to clean the stacking sensors (4) and stacker sensors (3). Cleaning the transport mechanism of the banknotes STRADA PAL – MAINTENANCE MANUAL 46/149...
  • Page 47 7.6.6.4 Cleaning the stacker A. Use compressed air to remove dusts and particles. Cleaning the stacker 7.6.6.5 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 47/149...

  • Page 48: Lubrication Of Mechanical Locks

    7.7 Lubrication of mechanical locks Flowbird recommends the use of a specific lubricant. Contact Flowbird customer service for more information. A. Drop a small quantity of lubricant in the lock that needs lubrication. B. Insert the key inside the lock C.

  • Page 49: Procedures Of Corrective Maintenance

    8. PROCEDURES OF CORRECTIVE MAINTENANCE 8.1 Neops mainboard connections STRADA PAL – MAINTENANCE MANUAL 49/149...

  • Page 50: Replacing Components Of The Maintenance Door

    C. Remove the upper front panel D. Remove the screw (4) and the 2 nuts (3). E. Remove the screen assembly from the outside of the door. Replacing the screen 8.2.1.3 Installation A. Repeat the previous steps in reverse. STRADA PAL – MAINTENANCE MANUAL 50/149...
  • Page 51 B. Remove the protective glass (1) from its location in the equipped upper front panel. Replacing the protective glass 8.2.2.3 Installation A. Repeat the previous steps in reverse. 8.2.2.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 51/149...
  • Page 52 The enhanced keypad card (1) is part of the upper front panel (2). A. Remove the upper front panel 8.3.2.3 Installation Not applicable. 8.3.2.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 52/149...
  • Page 53 F. Press and hold the top right corner and place the top left corner of the sticker in the top left corner of its intended location, pulling as much as possible the top side of the sticker towards the left. Ensure that the sticker does not extend beyond its intended area. STRADA PAL – MAINTENANCE MANUAL 53/149...
  • Page 54 Example of a poorly placed sticker: the Example of a poorly placed sticker: bubbles left side is extending beyond the side of its intended location 8.2.4.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 54/149...
  • Page 55 B. Repeat the previous steps in reverse. 8.2.5.4 End of procedure A. Turn on the terminal B. Perform a function test and a test related to each of the disassembled components. C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 55/149...
  • Page 56 A. Repeat the previous steps in reverse. Put the cables tie through the holes intended to the cable passage and then cut the extra cables tie. 8.2.6.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 56/149...
  • Page 57 D. Unplug and remove carefully the strand (1). Ensure that you grab the connector while disconnecting: do not pull the cable. E. Unscrew the nut (2). F. Remove the electrostatic latch (3) by rotating it. STRADA PAL – MAINTENANCE MANUAL 57/149...
  • Page 58 Check the cable passage used by the strands (1) and the coin inlet strand (2). Check the location of the antenna cables (3). Tighten the tightening screw of the bank card keypad with a torque of 1.7 N.m. STRADA PAL – MAINTENANCE MANUAL 58/149...
  • Page 59 Installing the lower front panel 8.2.7.4 End of procedure A. Turn on the terminal B. Perform a function test and a test related to each of the disassembled components. C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 59/149...
  • Page 60 A. Repeat the previous steps in reverse. Installing the coin inlet 8.2.8.4 End of procedure A. Turn on the terminal B. Run a coin payment test, then cancel it. C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 60/149...
  • Page 61 8.2.9.4 End of procedure A. Turn on the terminal B. Ensure that the maintenance door can be closed correctly. C. Ensure that the coin bowl flap is well positioned. D. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 61/149...
  • Page 62 B. Place the base of the plastic protection, then stick it against the door, and press manually for 10 secondes on the entire protection surface to ensure it adheres to the door. C. Check that the coin or ticket bowl is operating correctly. 8.2.10.4 End of procedure Not applicable. STRADA PAL – MAINTENANCE MANUAL 62/149...
  • Page 63 A. Remove the cable from the e-lock. B. Disconnect the cable. Disconnecting the e-lock C. Remove the 4 nuts (1). D. Remove the stop (2). E. Remove the ticket bowl. Replacing the ticket bowl STRADA PAL – MAINTENANCE MANUAL 63/149...
  • Page 64 While reconnecting the cable, make sure to use the keyed connection so that the assembly is correct. 8.2.11.4 End of procedure A. Turn on the terminal B. Perform function 211 (print test). C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 64/149...
  • Page 65 Replacing the ticket bowl 8.2.12.3 Installation A. Remove the lower plastic part (2) of the new ticket bowl (1) (for climatic pack option). Replacing the ticket bowl B. Repeat the previous steps in reverse. STRADA PAL – MAINTENANCE MANUAL 65/149...
  • Page 66 While reconnecting the cable, make sure to use the keyed connection so that the assembly is correct. 8.2.12.4 End of procedure A. Turn on the terminal B. Perform function 211 (print test). C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 66/149...
  • Page 67 E. Remove the ticket bowl (1). Replacing the ticket bowl 8.2.13.3 Installation A. Repeat the previous steps in reverse. 8.2.13.4 End of procedure A. Turn on the terminal B. Run a ticket printing test C. Close the maintenance STRADA PAL – MAINTENANCE MANUAL 67/149...
  • Page 68 Replacing the banknote bowl 8.2.14.3 Installation A. Repeat the previous steps in reverse. 8.2.14.4 End of procedure A. Turn on the terminal B. Run a banknote payment test, then cancel it. C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 68/149...
  • Page 69 Ensure that the seal (3) is placed in the aperture before placing the key / lock interface (1) on its base (2). Installing the collection key 8.2.15.4 End of procedure A. Turn on the terminal B. Perform a function test with the collection key. C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 69/149...
  • Page 70 8.2.16.3 Installation A. Repeat the previous steps in reverse. 8.2.16.4 End of procedure A. Turn on the terminal B. Carry out the functions 80, 94 (initialisation) and 503 (banking maintenance). C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 70/149...
  • Page 71 D. Then carry out all the other dismantling operations in reverse. 8.2.17.4 End of procedure A. Turn on the terminal B. Carry out the functions 80, 94 (initialisation) and 503 (banking maintenance). C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 71/149...
  • Page 72 A. Repeat the previous steps in reverse. 8.2.18.4 End of procedure A. Turn on the terminal B. Carry out the functions 80, 94 (initialisation), 750 (coupling) et 503 (banking maintenance). C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 72/149...
  • Page 73 A. Repeat the previous steps in reverse. 8.2.19.4 End of procedure A. Turn on the terminal B. Carry out the functions 80, 140 (initialisation), 141 (reading test) and 142 (timeout). C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 73/149...
  • Page 74 A. Place the bankreader slot cover (2) on the area to cover (1). B. Fix the bankreader slot cover inside the door using a pin (3). Replacing the coin inlet cover 8.2.20.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 74/149...
  • Page 75 Ensure that the washers are correctly put back in place when fixing the earth braids. 8.2.21.4 End of procedure A. Turn on the terminal B. Run a funtion test of all disassembled components. C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 75/149...

  • Page 76: Replacing The Components Of The Maintenance Compartment

    C. Remove the 4 screws (4) from the safety plate (3) and remove it. D. Pull the assembly and rotate the safety plate (3). E. Unplug the cable (5). Replacing the bank card reader F. Unplug the 2 cables (6). STRADA PAL – MAINTENANCE MANUAL 76/149...
  • Page 77 B. Run the following tests and functions: C. Run consecutively the commands 94, 750 [initialisation and, if necessary, coupling (yellow LED)] then 750 for the start and finally, 503. D. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 77/149...
  • Page 78 A. Repeat the previous steps in reverse. 8.3.2.4 End of procedure A. Turn on the terminal B. Run function 80 (initialisation). C. Run a banknote payment test, then cancel it. D. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 78/149...
  • Page 79 Correcting jams in the banknote reader 8.3.3.3 Installation A. Repeat the previous steps in reverse. 8.3.3.4 End of procedure A. Turn on the terminal B. Run a banknote payment test, then cancel it. C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 79/149...
  • Page 80 C. Loosen the 2 fixing screws (2). D. Remove the e-lock (3). Replacing the maintenance door e-lock 8.3.4.3 Installation A. Repeat the previous steps in reverse. 8.3.4.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 80/149...
  • Page 81 C. Remove both parts of the protective flap (keep the counter spring and the 2 shims for reassembly). Replacing the maintenance door e-lock 8.3.5.3 Installation A. Repeat the previous steps in reverse. 8.3.5.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 81/149...
  • Page 82 Once the lock is back on place, insert the key in the lock and ensure that the lock is centered before tightening the 2 clamping screws. 8.3.6.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 82/149...
  • Page 83 Careful with the assembly direction of the protective flap: do not position the spring (1) of the protective flap agains the housing, and carefully place the protective flap against the rod (2) on the housing. 8.3.7.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 83/149...
  • Page 84 Ensure that the lower part is well positioned in its location in the housing. 8.3.8.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 84/149...
  • Page 85 Replacing the coin selector 8.3.9.3 Installation A. Repeat the previous steps in reverse. 8.3.9.4 End of procedure A. Turn on the terminal B. Run a coin payment test, then cancel it. C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 85/149...
  • Page 86 B. Close the maintenance door Run a coin payment test, then cancel it. If the door does not close or if the coin is not aligned with the selector, adjust the position of the escrow by loosening the 2 screws. STRADA PAL – MAINTENANCE MANUAL 86/149...
  • Page 87 E. Unplug the cable at the back of the printer (2). Changing the printer 8.3.11.3 Installation A. Repeat the previous steps in reverse. 8.3.11.4 End of procedure A. Turn on the terminal B. Run a print test. C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 87/149...
  • Page 88 8.3.12 Replacing the ticket roll Flowbird recommends the use of specific paper. Contact Flowbird customer service for more information. For the ticket count to be accurate: the terminal must be in operation when replacing the ticket roll, Flowbird recommends installing a brand new ticket roll.
  • Page 89 E. Reassemble the 2 halves of the fuse holder. Fuse holder 8.3.13.3 Installation A. Repeat the previous steps in reverse. 8.3.13.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 89/149...
  • Page 90 B. Loosen the nut (2) that hold the rack to the bottom of the terminal, using wrench 10. C. Remove the pre-equipped rack of the terminal. Maintenance rack 8.3.14.3 Installation A. Repeat the previous steps in reverse. STRADA PAL – MAINTENANCE MANUAL 90/149...
  • Page 91 Do not pinch the cables when reassembling the rack. While reassembling the main board, ensure that the connectors are facing the connectors of the rack. If this is not the case, adjust the rack position. Always store the rack vertically. STRADA PAL – MAINTENANCE MANUAL 91/149...

  • Page 92: Replacing The Pcbs

    C. Remove the terminal main board by pulling it with care towards the front. D. Remove the Neopsdata. E. Disassemble the Modem board Replacing the main board 8.4.1.3 Installation A. Repeat the previous steps in reverse. STRADA PAL – MAINTENANCE MANUAL 92/149...
  • Page 93 A. Perform the initialisation procedure of the terminal (see specific chapter) to download the customisation of the terminal. 8.4.1.5 End of procedure A. Turn on the terminal B. Close the maintenance door C. Perform the function tests of the terminal and its peripheral devices. STRADA PAL – MAINTENANCE MANUAL 93/149...
  • Page 94 A. Perform the initialisation procedure of the terminal (refer to the installation guide) to download the customisation of the terminal. 8.4.2.5 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 94/149...
  • Page 95 Replacing the battery of the Datapack board 8.4.3.3 Installation A. Repeat the previous steps in reverse. 8.4.3.4 End of procedure A. Check that the fault " WARN_DATAPACK_BATTERY_LOW" no longer appears. B. Turn on the terminal C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 95/149...
  • Page 96 A. Repeat the previous steps in reverse. 8.4.4.4 End of procedure A. Turn on the terminal B. Run function 80 (initialisation). C. Perform function 40 (communication test with the Parkfolio server and the banking server). D. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 96/149...
  • Page 97 C. Unclip the 3 clips of the mains charger board that hold it on the main board. Replacing the mains charger board 8.4.5.3 Installation A. Repeat the previous steps in reverse. 8.4.5.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 97/149...
  • Page 98 If an update is required, the loading starts automatically. Ignore flashing LEDs during loading. D. Turn off the terminal E. Disconnect the loader from the main board. 8.4.6.3 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 98/149...
  • Page 99 C. Unclip with care the relay board from the 2 plastic supports. D. Remove the relay board. Replacing the relay board 8.4.7.3 Installation A. Repeat the previous steps in reverse. 8.4.7.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 99/149...
  • Page 100 8.4.8.3 Installation A. Repeat the previous steps in reverse. 8.4.8.4 End of procedure A. Run function 80 (initialisation). B. Perform function 215 (attack detection function). C. Turn on the terminal D. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 100/149...
  • Page 101 B. Replace the entire wired rack on site and replace the faulty main cable in the workshop. 8.4.9.3 Installation A. Repeat the previous steps in reverse. 8.4.9.4 End of procedure A. Turn on the terminal B. Close the maintenance door C. Perform a complete function test. STRADA PAL – MAINTENANCE MANUAL 101/149...

  • Page 102: Replacing The Components Of The Rapide Collection Compartment

    D. Loosen the 3 screws (2) that hold the lower part of the collection rack. E. Loosen the screw (1) that holds the upper part of the collection rack (accessible from the maintenance compartment). Replacing the collection rack (2/3) STRADA PAL – MAINTENANCE MANUAL 102/149...
  • Page 103 8.5.1.4 End of procedure A. Reassemble the collection trapdoor B. Turn on the terminal C. Ask a collection operator to perform several collections to ensure that the terminal works properly. D. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 103/149...
  • Page 104 B. Lift the rod (2). C. Block the rod while rotating the lock (1). Replacing the collection trapdoor (1/2) D. Remove the 2 screws (3). E. Remove the 2 rotation bearings (4). F. Remove the collection trapdoor. STRADA PAL – MAINTENANCE MANUAL 104/149...
  • Page 105 A. Repeat the previous steps in reverse. 8.5.2.4 End of procedure A. Reassemble the maintenance door B. Perform an opening / closing function test of the trapdoor. C. Turn on the terminal D. Perform a collection test. STRADA PAL – MAINTENANCE MANUAL 105/149...
  • Page 106 C. Install and tighten the right clamping screw. D. Plug the equipped reception cables. Check the cables position:  key: white brown thread,  trap: blue thread,  id: not applicable,  tir: red,  VDC: bus lin STRADA PAL – MAINTENANCE MANUAL 106/149...
  • Page 107 8.5.3.4 End of procedure A. Put the locking assembly of the collection trapdoor back in place B. Reassemble the collection trapdoor C. Turn on the terminal D. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 107/149...
  • Page 108 8.5.4.4 End of procedure A. Reassemble the collection trapdoor B. Turn on the terminal C. Ask a collection operator to perform several collections to ensure that the terminal works properly. D. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 108/149...
  • Page 109 B. Loosen the 2 screws and remove the collection trapdoor closing sensor (1) from the rack. Replacing the collection trapdoor closing sensor 8.5.5.3 Installation Pass the thread behind the rod and make a breakage. A. Repeat the previous steps in reverse. STRADA PAL – MAINTENANCE MANUAL 109/149...
  • Page 110 D. Close the maintenance door 8.5.6 Replacing the coinbox presence sensor The coinbox presence sensor is part of the equipped reception. If a sensor replacement is required, proceed with the replacement of the equipped reception STRADA PAL – MAINTENANCE MANUAL 110/149...
  • Page 111 Replacing the collection trapdoor locking module 8.5.7.3 Installation A. Repeat the previous steps in reverse. 8.5.7.4 End of procedure A. Reassemble the collection trapdoor B. Turn on the terminal C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 111/149...

  • Page 112: Replacing The Components Of The Transfer Collection Compartment

    Replacing the collection trapdoor 8.6.1.3 Installation A. Repeat the previous steps in reverse. 8.6.1.4 End of procedure A. Reassemble the maintenance door B. Perform a door opening / closing function test. C. Turn on the terminal STRADA PAL – MAINTENANCE MANUAL 112/149...
  • Page 113 C. Pull the drawer by lifting it. Replacing the collection drawer 8.6.2.3 Installation A. Repeat the previous steps in reverse. 8.6.2.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 113/149...
  • Page 114 Before fixing the lock, insert the key and center the lock inside the lock hole in the housing. A. Repeat the previous steps in reverse. 8.6.3.4 End of procedure A. Place the collection drawer B. Turn on the terminal C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 114/149...
  • Page 115 Replacing the protective flap of the collection trapdoor 8.6.4.3 Installation A. Repeat the previous steps in reverse. 8.6.4.4 End of procedure A. Assemble the lock assembly B. Place the collection drawer C. Turn on the terminal D. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 115/149...
  • Page 116 H. Remove the coinbox by pulling it towards the top. Replacing the coin box 8.6.5.3 Installation A. Repeat the previous steps in reverse. 8.6.5.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 116/149...
  • Page 117 Replacing the collection sensor 8.6.6.3 Installation When reassembling, check that the cable is positioned correctly. A. Repeat the previous steps in reverse. 8.6.6.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 117/149...

  • Page 118: Replacing The Compnents Of The Bna Collection Compartment

    C. Turn off the terminal 8.7.1.2 Replacement A. Remove the trapdoor B. Unplug all the cables (1). Replacing the collection rack (1/7) C. Unplug the collection key cable (1). Replacing the collection rack (2/7) STRADA PAL – MAINTENANCE MANUAL 118/149...
  • Page 119 G. Slide the bolt to the top then remove it. Replacing the collection rack (5/7) H. Loosen the 3 screws (1) from the bottom and the screw (2) at the bottom of the duct. STRADA PAL – MAINTENANCE MANUAL 119/149...
  • Page 120 Replacing the collection rack (7/7) 8.7.1.3 Installation A. Repeat the previous steps in reverse. 8.7.1.4 End of procedure A. Reassemble the collection trapdoor B. Turn on the terminal C. Perform a function test. D. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 120/149...
  • Page 121 Replacing the LED pilot card 8.7.2.3 Installation A. Repeat the previous steps in reverse. 8.7.2.4 End of procedure A. Turn on the terminal B. Run a banknote payment test, then cancel it. C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 121/149...
  • Page 122 (the green LED at the end of the collection and the status written on the ticket show that the payment with banknotes is disabled). C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 122/149...
  • Page 123 E. While holding the rod (3) located against the compartment wall, bring the lock (4) forward. F. Lower the rod (3). G. Press the blade and slide to the left while holding the trapdoor. STRADA PAL – MAINTENANCE MANUAL 123/149...
  • Page 124 E. Ask the collection operator to put the banknote stacker and the coinbox back in place. 8.7.4.4 End of procedure A. Turn on the terminal B. Perform an opening / closing function test of the trapdoor. C. Perform a collection test. D. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 124/149...
  • Page 125 8.7.5.4 End of procedure A. Reassemble the collection trapdoor B. Turn on the terminal C. Ask a collection operator to perform several collections to ensure that the terminal works properly. D. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 125/149...
  • Page 126 B. Repeat the previous steps in reverse. Before tightening the screw (4), ensure that the cable goes through the slot (1). 8.7.6.4 End of procedure A. Reassemble the collection trapdoor B. Turn on the terminal C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 126/149...
  • Page 127 When reassembling, make sure to put the sensor back as high as possible before tightening the screw. 8.7.7.4 End of procedure A. Reassemble the collection trapdoor B. Turn on the terminal C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 127/149...
  • Page 128 Replacing the coinbox presence sensor 8.7.8.3 Installation A. Repeat the previous steps in reverse. 8.7.8.4 End of procedure A. Reassemble the collection trapdoor B. Turn on the terminal C. Perform a function test. D. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 128/149...
  • Page 129 D. Disassemble the collection trapdoor 8.7.9.2 Replacement A. Unplug all the cables (1). Replacing the collection trapdoor locking module B. Unplug the collection key cable (1). Replacing the collection trapdoor locking module C. Remove the screw (1). STRADA PAL – MAINTENANCE MANUAL 129/149...
  • Page 130 G. Remove the collection trapdoor locking module. 8.7.9.3 Installation A. Repeat the previous steps in reverse. 8.7.9.4 End of procedure A. Reassemble the collection trapdoor B. Turn on the terminal C. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 130/149...

  • Page 131: Replacing The Upper Part Components

    Reshape the sealing compound cones around the solar top rods before reinstallation. While tightening, ensure that the housing and the solar top are centered. 8.8.1.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 131/149...
  • Page 132 Reshape the sealing compound cones around the protective housing rods before reinstallation. While tightening, ensure that the housing and the protective housing are centered. 8.8.2.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 132/149...
  • Page 133 Replace the 3G Modem board with a compatible 4G Modem board Place a FCC sticker on the equipment (US market only). C. Install a whip-type antenna. 8.8.3.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 133/149...
  • Page 134 A. On the Modem, unplug the 4G antenna connector (2). B. Remove the 4G antenna (1). Replacing a 4G antenna 8.8.4.3 Installation A. Repeat the previous steps in reverse. 8.8.4.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 134/149...
  • Page 135 A. Remove the main board (Remove the SIM card from the Modem by sliding it. Replacing the Modem SIM card 8.8.5.3 Installation A. Repeat the previous steps in reverse. 8.8.5.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 135/149...
  • Page 136 A. Apply a cleaning agent and a degreasing agent, white gas-based, and rub with a clean lint free cloth. If your cleaning product is not on Flowbird recommended products list, try the product on a small area of the equipment, to ensure that the product will not deteriorate the paint.
  • Page 137 (that way it will be more difficult to tear off the sticker). Do not reuse a sticker that was removed. If any problem occurs during the procedure, use a new sticker. STRADA PAL – MAINTENANCE MANUAL 137/149...

  • Page 138: Replacing Components Of The Floor Fixation Trapdoor

    B. Remove the floor fixation trapdoor (2). Replacing the floor fixation trapdoor 8.9.1.3 Installation A. Repeat the previous steps in reverse. 8.9.1.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 138/149...
  • Page 139 D. Tighten the screw that holds the lock bracket. E. Put the 2 locking tabs back in place, one after the other, and tighten them, though leaving enough slack so that the lock can turn. STRADA PAL – MAINTENANCE MANUAL 139/149...
  • Page 140 Installing the square lock 8.9.2.4 End of procedure A. Check that the lock works properly. B. Reassemble the trapdoor C. Turn on the terminal D. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 140/149...
  • Page 141 C. Lift the support and remove it. Replacing the battery holder 8.9.3.3 Installation A. Repeat the previous steps in reverse. 8.9.3.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 141/149...
  • Page 142 – trapdoor protective earth strand – washer – nut. F. Check that the door protective earth strand goes through its dedicated slot on the trapdoor. 8.9.4.4 End of procedure A. Turn on the terminal B. Close the maintenance door STRADA PAL – MAINTENANCE MANUAL 142/149...

  • Page 143: Warnings And Failures

    The number of remaining tickets is Replace the ticket roll 4206 below the threshold set by function or modify the ICKET NUMBER BELOW threshold. After the intervention, use the "DIAGNOSTICS" function to cancel the warning message. STRADA PAL – MAINTENANCE MANUAL 143/149...

  • Page 144: Red Failure Led

    CHANNEL CUT Check operation of the RINTER FAILURE 4202 Printer broken or out of order. printer. SENSOR FORWARD Check operation of the RINTER FAILURE 4203 Printer broken or out of order. printer. SENSOR CUT STRADA PAL – MAINTENANCE MANUAL 144/149...
  • Page 145 If change is not Coin or object stuck in the available, open the door 7001 BSTACLE DETECTED selector of the housing and empty the coins conduit Data download is impossible when failures 4000, 4001, or 4002 occur. STRADA PAL – MAINTENANCE MANUAL 145/149...

  • Page 146: Exchangeable Coin Box Failure Code

    Contact the technical 9009 DEFAULT collection sequence; a fraud service. attempt can be assumed. MCB COLLECTION The main board supply was cut Contact the technical 900A UNFINISHED during a collection sequence. service. DEFAULT STRADA PAL – MAINTENANCE MANUAL 146/149...

  • Page 147: M1000/P1000 Reader Kit Failure Codes

     Set the date PnD and initialization reader White Led blinking  If the LED reader still is white XX40 Certificat reader is KO blinking Return product to factory for analysis with a “reader not certified” notice STRADA PAL – MAINTENANCE MANUAL 147/149...
  • Page 148 Reader and pinpad are not paired. Pinpad error #20 Return product to factory for ALERT ! Anti-removal and / or tampering 20XX analysis 0x20XX sensors not initialized. Pinpad is with a “pinpad not initialized” not active. notice STRADA PAL – MAINTENANCE MANUAL 148/149...
  • Page 149 Notes ..........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................STRADA PAL – MAINTENANCE MANUAL 149/149...

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