Summary of Contents for FLOWBIRD CWT Compact Touch
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CWT Compact Touch Installation and Maintenanace Manual...
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Flowbird. To the extent practically possible, we have verified that the material in this manual is correct at the time of publication. Flowbird assumes no liability for damages caused directly or indirectly by errors in or shortcomings of this manual.
4.8.2 Product label ....................39 4.8.3 Inside the cabinet ....................40 4.8.4 Inside the pedestal ..................41 4.8.5 Door locks .......................43 4.8.6 Heating system ....................47 Power supply ......................47 4.9.1 Power control ....................47 Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 3...
Test documentation is available from Cale Access. FCC part 15 (2006) Subpart B, class B ADA, DDA and Article 11 Page 6 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
Keep previous issues of the manual because Cale Access cannot guarantee that new issues will include information on older versions of the CWT Compact products. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 7...
This manual is intended primarily for personnel who plan and carry out the installation and maintenance of the CWT Compact terminals in the field. This document is focused on the CWT Compact Touch model referred as CWTC Touch. Structure of this book The structure of this document is outlined below.
Usually, GPRS data are billed per kilobytes of information transferred. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 9...
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Short for Wireless Fidelity, a wireless technology brand owned by the Wi-Fi Alliance intended to improve the interoperability of wireless local area network products based on the IEEE 802.11 standards. Page 10 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
Contact with live components of equipment powered by high-voltage current can be life-threatening. Also, bear in mind that moist components may conduct electricity although they possess insulating properties when dry. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 11...
Panasonic, Ray-O-Vac, Sanyo, Varta, Toshiba, Seiko or another major battery manufacturer). The battery must be replaced at least every 5 years. See Batteries for a description how best to replace the battery. Page 12 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
Warning The sulphuric acid used in lead batteries is caustic. Always wear eye protection when checking the battery acid level and refilling with water. If you get acid in Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 13...
If the substance comes into contact with your skin or clothes thoroughly and promptly wash it off using soap and water. Display Module replacement for a description how to replace the display unit Page 14 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
This can eventually result in intermittent faults that are extremely difficult to locate. Caution: Never expose ESD-sensitive components to shocks of static electricity. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 15...
The following ESD protection accessories can be ordered from Cale Access AB. 0401-E0360 Wristband (for connection to the ticket terminal cabinet) 0040-07012 ESD bag, small (fits print head and coin verifier, etc.) 0040-07013 ESD bag, large (fits CPU board etc.) Page 16 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
In this chapter: Means of payment • Touch enabled Colour display • Data communication • Bar code Scanner • Print system • Mechanical design • Power supply • Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 17...
EMV2. The reader automatically detects if an inserted card is a magnetic card or a chip only card and the card functions are adapted accordingly. Page 18 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
An alternative source of information on this matter is www.calegroup.se. 4.1.3 Coin system The coin system consists of the coin unit in the cabinet and the vault with its coin box in the pedestal. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 19...
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The anti-pin module has a pair of metal-detector coils just inside the coin slot opening. A bit further in there is a barrier plate that usually covers the coin slot. The barrier plate is pulled into closed position by a tension spring. Page 20 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
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When a metal object is detected by the detector coils, a voltage is temporarily applied across a separate coil in the solenoid which generates a magnetic field Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 21...
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As the trap door opens, the compression spring will close the coin slot by pushing the barrier plate to the left. Page 22 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
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CWO. 4.1.3.2 Coin verifier The coin verifier reveals if valid coins have been used. The verifier also includes sophisticated electronics for determining what type of coin is passing. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 23...
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On the right side of the coin verifier (as seen from the terminal’s front) there is a lid. Figure 9, Coin verifier lid opening mechanism in closed position. Page 24 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
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Accepted coins are guided into the coin box. Cancelling the purchase empties the coins into the coin return cup. The volume of the escrow is approximately 0.35 l, equal to about 120 coins. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 25...
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In the figure below the customer has accepted the purchase and the escrow motor have turned the flap to the Accepted Purchase position. The coins fall into the coin box. Page 26 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
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Figure 13, Escrow in Cancelled Purchase position. 4.1.3.4 Coin handling board A PCB assembly named Coin Handling Board is mounted on the left side of the coin unit. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 27...
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All structural joints on the coin box are riveted or welded. Screw fittings are not used. This reduces the risk of anyone breaking into the coin box without leaving any traces. Page 28 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
Yonea Near Field Card Reader (NFC). Touch enabled Colour display Figure 15, Upper part of the Display Assembly with a Touch enabled display mounted. The display assembly is build up with the following components: Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 29...
The bar code scanner can read 1 dimensional and 2 dimensional (matrix) bar codes. This scanner is only available in the CWT Touch version and is located below the Wake up button. Page 30 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
The older version (version 1) has a long plate mounted in the cabinet with a lock mechanism at the end of the plate. The newer version (Version 2) has lock directly after the hinge. Both types are displayed in the manual. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 31...
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1. Paper guide 2. Printer 3. Ticket presenter Figure 18, Status indicator and buttons. 1. Test printout button 2. Status indicator. The Status Indicator will blink when an error occurs Page 32 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
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If the length Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 33...
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Printer shelf version 1 The printer is mounted on a shelf and secured by means of screws on the bottom of the printer. Figure 20, Printer mounting on Printer shelf version 1 Page 34 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
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Printer shelf version 2 The printer is mounted on a shelf and secured by means of screws on the back of the printer. Figure 22, printer mounting on Printer shelf version 2 Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 35...
Due to the heat developed during printing, the preprint shall meet the • requirements applicable for preprinting on paper intended for laser printing. OCR-blind ink shall be used. Ink used for preprinting on the thermal side shall be non-abrasive. • Page 36 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
Verify that you use the correct type of paper. Warning: When using black mark, you cannot use rolls for a Zebra printer in a GeBe printer as the black marks are on different locations on the paper Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 37...
This feature is default enabled but can be disabled since the CWT application 2.36. Reference: For a detailed description of the service menu see CWT Software Configuration Handbook. Page 38 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
Both the cabinet and the pedestal have a product label specifying the Type, Colour, and Quality Inspection during production The figure below depicts the information shown on the product label attached inside the cabinet. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 39...
The figures show a CWT Compact model equipped for payment with coins, credit cards, and optional contactless cards. Figure 27, CTWC Touch door interior. Page 40 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
Figure 28, Cabinet interior with CPU board 0501-E0150 and GEBe printer. The printer is mounted on the version 2 printer shelf 4.8.4 Inside the pedestal The contents of the pedestal may vary depending on local regulations, needs for specific electrical components, etc. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 41...
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Guard-x, Exec and Protec. All of them use a key profile that can only be obtained from the original lock manufacturer. The key does not have any serrated surfaces neither any sharp or pointed edges. Registered locks and keys are available. Page 42 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
Abloy. It is a mechanical lock that is opened with a key. The lock can be protected against dirt and water by two flaps that slide apart when the key is inserted (option). Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 43...
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The inside of each hole is covered by a protective plate. To enable the insertion of a key, this plate will automatically move out of way if these conditions are met: Page 44 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
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The E-locks are connected to the CPU board (Connector J16) board Please note that if an upgrade from mechanical to electronic lock is desired, the locking bar also needs to be replaced. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 45...
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The door-open sensor consists of a permanent magnet mounted on the door and a magnetic field sensitive sensor mounted inside the door frame. Figure 36, Door-open sensor in the cabinet. Page 46 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
4.9.1 Power control The battery voltage can be measured automatically on a regular basis and a report can be sent to CWO periodically. See the CWT Software Configuration Handbook. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 47...
A restore event will be generated when the current reaches the recovery level. Reference: See CWT Software Configuration Handbook for more information about this. Page 48 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
Cale Access supplies programs and services for credit card administration, collection, terminal maintenance, etc. Contact Cale Access or your nearest Cale representative for more information. You are also welcome to visit www.calegroup.se for details. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 49...
This board requires Compact AVR AVE version 3.0.0.28 or later The figure below shows the positions of connectors etc. The figure is followed by a list of all connectors and their use. Page 50 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
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Figure 39, CPU board version 0501-E0150 Rev H Connector Function 4A Fuse (ATO) 10A Fuse (ATO) Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 51...
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AVR JTAG (for loading of AVR software) USB Device (type B) Solar Panel 36 cells Input STN Display 12 V Out from Battery Debug port Expansion board SD Card Page 52 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
SIM Card 4.13 Terminal measurements Note: The CWT Compact is available in two heights, the one presented in the figure above (1616, 5 mm) and a shorter one (1516,5 mm). Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 53...
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Figure 40, Terminal measurements with Xenteo Page 54 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
The distance at the left side ensures that the doors can be fully opened. • The distance at the right side allows easy insertion of the door key and also • gives enough space if a locking mechanism needs to be repaired. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 55...
Please note that the angle is also 360 degrees around the terminal. Mentioned parameters must be considered when planning an installation. Page 56 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
The bottom plate extends 1.5 mm below the housing of the pedestal and you can place the pedestal directly on top of the foundation without any risk of damaging the housing. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 57...
You can cast an approved type of plastic or steel pipe, according to local regulations. Danger: Follow local regulations regarding electrical installations. 5.1.5 Power supply Danger: Only qualified personnel may carry out electrical installation. Follow all local regulations. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 59...
Installing the coin box • 5.2.1 Mounting the pedestal in its foundation WARNING: Lifting the pedestal, the cabinet, or the complete terminal, requires two or three persons due to the heavy weights. Page 60 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
Main board. in a mains powered terminal Connect the battery to the 12 V distribution panel on the battery charger to the connector marked Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 61...
(design may vary due to customer requirements). See Installing the battery. Secure the cable using the strain relieving clamp. See Figure below. Page 62 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
Self-adhesive Cable camps. • Installing the SIM card 1. Open the SIM card holder (1) and insert the SIM card with the card’s cut-off corner positioned as shown in Figure below. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 63...
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Figure 49, Antenna mpunting hole in a CWT Compact 1. Put the antenna in the hole and fasten it with a bolt. 2. Connect the cable to Connector 2 in the image above. Page 64 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
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10 ms on / 3990 ms off Modem registered to a network. No call, no data transfer active. 500ms on / 500 ms off Limited Network Service (e.g. because no SIM, no PIN or during network search) Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 65...
4. Put the roll onto the roll hub. Make sure the role clicks in place to prevent it dropping off during operation 5. Let the terminal boot up in service mode (leaving the upper door open and bottom door closed). Page 66 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
The vault door cannot be closed while the knob is in the horizontal position. 4. Close the vault door and lock it. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 67...
Sometimes, a terminal’s application software settings need to be adapted to meet new functional requirements. There are some alternative ways to change software parameters, etc. See the CWT Software Configuration Handbook. Page 68 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
2. Turn the opening knob clockwise to the horizontal position. This closes the collection hatch and releases a catch that holds the box in position in the vault. 3. Pull the coin box out. A collection ticket will be printed. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 69...
Paper refill Raise the print head and remove the remaining paper, if any. Install new paper roll as described in section Loading paper in a GeBe printer. Page 70 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
If a Warning is sent and no recovery event is sent within a day, it may be time to change the battery Note: The gel type, lead-acid battery supplied by Cale is maintenance free but will wear Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 71...
Figure 53, Mounting screws on printer shelf version 1 Remove the 4 screws from the top front of the printer and the bottom back of the casing Pull the metal lever to release the Ticket Presenter Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 73...
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54, Release lever Page 74 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
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70 °C which develops a black or blue dot (depends on the type of paper used). Print speed, number of burn pulses and burn time can be adjusted for optimal print result. See CWT Software Configuration Handbook. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 75...
To clean the printer, disconnect and dismount the printer from the module and from its casing. Open the printer using the leaver on the bottom of the printer. Print head for detailed figures Page 76 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
2. The printer exits self-test mode and goes on-line. Coin handling unit Cleaning 7.3.1 Get into the habit of regularly checking (once or twice per year) for foreign matter in the various parts of the coin unit. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 77...
The magstripe read head in this device needs regular cleaning using commercially available cleaning cards for magstripe card readers. 7.4.2.2 Testing Test the function of the card reader regularly by making test purchases with a Cale test card. Page 78 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
Do not forget to clean the glass in front of the warning/error indicator and the ambient light sensor. If the light sensor is obstructed, this can increase the terminal’s power consumption. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 79...
Note: When removing snow or ice, do not use metal objects because they can scratch the panel surface which reduces the panel’s efficiency. A plastic ice scrape is recommended. Page 80 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
4. Connect the cable to the new battery. Make sure the red wire is on the [+] pole 5. Place the new battery in the pedestal 6. reconnect the external power Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 81...
3. Keep the locking latch pulled (see arrow) while you lift and remove the coin unit. Ensure that the black plastic coin slot insert in the door does not fall out. Page 82 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
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Figure 57, Removing the coin unit Assembly Install in reverse order. Keep the assembly pressed down while tightening the screws. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 83...
2. Keep the locking latch pulled out while you lower the coin verifier a bit and remove it. 3. Disconnect the cable at the back of the verifier. Figure 58, Removing the coin verifier Assembly Install in reverse order. Page 84 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
8.6.2 Disconnect the cable • Unscrew the reader • Mount the new reader • Connect the cable • Display Module replacement The display module consists of the following parts: Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 85...
6. Cable gutter 8.7.1 Removing the display unit Warning: Always ensure that the external power supply to the terminal is disconnected or switched OFF before carrying out any work. Page 86 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
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3. Lift of the display module by pulling it upwards until it loosens 4. If you are not replacing the display unit place it carefully in the cabinet. You may need to loosen some cable clips to get more space. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 87...
7. Lift out the touch screen. 8. Leave the O ring in place but verify if it needs replacement. 8.7.2 Assembly of the display unit Page 88 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
2. Touch Screen Connector (Serial port J29) not displayed The touch screen display uses an additional board for the status indicator. This board is mounted below the display unit Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 89...
4. Cable from the wake up button Bar code Scanner replacement Location of the Bar Code Scanner The Bar Code Reader is located inside the cabinet on the door next to the Coin Unit Page 90 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
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1. Display Unit 2. Coin Unit 3. Bar Code Scanner Replacing the scanner Power down the terminal • Disconnect the cable from the bar code scanner • Remove the cover • Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 91...
Cale Access AB provides kits including touch-up paint (3 x 0.3 litres), sandpaper and instructions. When ordering, please state the article number and the colour number (usually a RAL number) indicated on labels inside the cabinet and pedestal. Page 92 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
6. Carefully pull the lower end of the door out and then lower the door to disengage the upper hinge pin from the cabinet. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 93...
2. Remove four nuts and remove the E-lock. A small box spanner (10 mm) is required to remove the lower E-lock due to limited space. 8.9.3.2 Assembly Ensure that the dowel pin (see arrow) mates with the locking latches. Page 94 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
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Figure 61, The dowel pin should mate with the locking latches Check that the DIP switch setting corresponds to the E-lock position in the terminal. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 95...
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Start the terminal and close the cabinet door to get a printout showing the version of the E-lock AVR program. If necessary, update. See more about AVR updates in the CWT Software Configuration Manual. Page 96 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
In the latter case, changes can either be keyed in one at a time or the service menu can be used to transfer new application files from a temporary storage medium, a USB stick for instance, via the USB port on the CPU board. Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 97...
Inserting the coin box · 71 Removing the coin box · 71 GeBe GTP4672 Thermal printer · 34, 35, 38 Changing the CWT Compact software and firmware Paper supply · 38 · 99 Page 98 CWT Compact Touch Installation and Maintenanace Manual Issue 13...
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Mounting the cabinet on top of the pedestal · 63 Connecting the display to the CPU board · 91 Mounting the pedestal in its foundation · 62 Removing the display unit · 88 Issue 13 CWT Compact Touch Installation and Maintenanace Manual Page 99...
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Touch enabled Colour display · 30 Warning/error indicator · 30 Wake Up button · 30 Page 100 CWT Compact Touch Installation and Maintenanace Manual Issue 13...