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294 MBUX multimedia system
294
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A prompt for consent to the data transfer only
occurs if the corresponding Mercedes me
connect service is not activated.
Data tr
Dat
a transf
ansfer if Mer
er if Mercedes me connect ser
cedes me connect services
ar are no
e not activ
t activat ated ed
If no Mercedes me connect services are activated
and the data protection prompt has been con-
rmed the following data is transmitted:
Vehicle identi cation number
R
Time of the call
R
Reason for the initiation of the call
R
Con rmation of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication plat-
R
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
Current mileage and maintenance data
R
If a call is made a er automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
Current mileage and maintenance data
R
vices
Current vehicle location
R
If Accident and Breakdown Management is called
via the voice control system and no service has
been activated, but the data protection query has
been con rmed, the following data can also be
called up from the vehicle by the Mercedes-Benz
Customer Centre:
Current vehicle location
R
If the data protection prompt has been rejected,
the following data is transmitted to enable targe-
ted advice and an e cient service:
Reason for the initiation of the call
R
Rejection of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication plat-
R
form installed in the vehicle
Data tr
Dat
a transf
ansfer if Mer
er if Mercedes me connect ser
cedes me connect services
ar are activ
e activat ated ed
Only if the respective service is activated will
additional incident-speci c data be transmitted in
the second stage to enable an optimal service.
An overview of the data transferred is contained
in the data protection information for the
Mercedes me connect services. You can nd
these in your Mercedes me user account.
Dat
Data pr
a processing
ocessing
The data transmitted within the scope of the call
is deleted from the processing system a er the
call is nished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-speci c data is processed and stored
in the Mercedes-Benz Customer Centre and, if
required to process the incident, forwarded to the
service partner authorised by the Mercedes-Benz
Customer Centre. Take note of the data protec-
tion information on the Mercedes me Internet
page https://www.mercedes.me or in the recor-
ded message immediately a er calling the
Mercedes-Benz Customer Centre.
vices
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