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292 MBUX multimedia system
292
Nearest Mercedes-Benz service centre
R
Other products and services from Mercedes-
R
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (
Calling the Mer
Calling t
he Mercedes-Benz Cust
cedes-Benz Customer Centre
using the multimedia syst
using t
he multimedia system
em
R R eq equir uirements:
ements:
Access to a GSM network is available.
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The contract partner's GSM network coverage
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is available in the respective region.
The vehicle must be switched on so that vehi-
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cle data can be transferred automatically.
Multimedia system:
©
Phone
©
4
5
5
Call
Mercedes me
connect.
#
A er con rmation, the multimedia system
sends the required vehicle data. The data
transfer is shown on the central display.
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
Calling the Mer
Calling t
he Mercedes-Benz Cust
automatic accident or br
aut
omatic accident or breakdo
page 293).
/
R R eq equir uirements:
ements:
omer Centre
The vehicle has detected an accident or break-
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down situation.
The vehicle is stationary.
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The hazard warning lights are switched on.
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%
This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under certain circumstances.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display.
A er quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Centre.
cedes-Benz Customer Centr
omer Centre e a er
a er
eakdown det
wn detection
ection
Select Call.
#
A er your agreement, or if the Mercedes
R
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
(
page 295).
/
The Mercedes-Benz Customer Centre
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takes your call and organises the break-
down and accident assistance.
You may be charged for these services.
%
Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls.
%
In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear a er a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.
%
If you answer the prompt for support from the
Mercedes-Benz Customer Centre with
later, the message will be hidden and appear
again later.
Call
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