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Error Message 1012 (Head Error)
When there is an error with the product, the error message appears on the screen.
Check the cause and countermeasure, and then take appropriate action.
To clear the error:
Press and hold the
disable the head check until the product is powered off.
Head Check
Cause and Countermeasure
Cause
The print head is worn or damaged.
Countermeasure
Replace the print head.
•
Regarding labels output after a head error, use your own barcode scanner to read and
check the printed barcodes.
button (CLEAR) for 5 seconds to switch to Offline mode and temporarily
Reference
Replacing the Print Head
Contact Information for When You Are in
Trouble
353
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