Page 1 FX3-LX...
Page 2: Table Of Contents
Table of Contents Table of Contents Before You Start......................7 About This Manual..........................7 Safety Precautions..........................8 Safety Precautions for the Battery....................13 Precautions for Installation and Handling..................17 Select a Safe Location........................17 Power Supply..........................18 Printing............................19 Regulatory Approval......................... 20 Environmentally Hazardous Materials....................23 Copyrights............................24 Trademarks............................
Page 3 Getting Started......................72 Charging the Battery........................72 Precautions during charging....................... 73 Inserting the Battery........................74 Charging Using AC Adapter (Option)..................75 Charging Using the 1Bay Charging Cradle (Option)..............76 Charging Using the Battery Charger (Option)................79 Charging Using Cigarette Lighter Adapter (Option)..............81 Charging Using 12-60V DC Power Supply (Option)..............82 Installing Accessories........................
Page 4 Table of Contents [Print Mode].......................... 143 [Backfeed]..........................144 [Sensor Type]........................144 [Darkness Range].........................145 [Darkness]..........................145 [Imaging]..........................145 [Advanced]..........................147 [Interface] Menu.........................157 [Network]..........................157 [USB]............................ 195 [Bluetooth]..........................195 [NFC]............................ 198 [Ignore CR/LF]........................199 [Ignore CAN/DLE].........................199 [Applications] Menu........................200 [Protocol]..........................200 [SBPL]...........................201 [SZPL]...........................206 [SIPL]............................ 207 [AEP].............................208 [System] Menu...........................210 [Regional]..........................210 [Notifications]........................
Page 5 Configuring the Product Settings from a Web Browser..............247 Accessing to the Web Configuration Page................247 Dashboard..........................249 Settings............................251 Tools............................253 Certificates..........................255 Enabling SATO App Storage......................256 Adjusting the Product....................266 Printable Area..........................266 Media Sensor Positions and Media Stop Positions............... 267 Flow of Printing Operations......................268 Printing Operations........................268 Operations in Continuous Mode....................
Page 6 Table of Contents Replacing the Platen Roller...................... 339 Linerless Platen Roller Replacement Timing................343 Operating the Notification Screen of the SOS (SATO Online Services) On-Demand Mode (SOS users only)............................344 SOS (SATO Online Services) Application (SOS users only)............346 When You Are in Trouble..................347 When an Error Message Appears....................
Page 7: Before You Start
Before You Start About This Manual Thank you for purchasing the SATO PW4NX (hereafter referred to as "the product"). This manual supplies basic information on how to operate the product. Read the manual carefully to understand each function of the product before operation.
Page 8: Safety Precautions
Safety Precautions Safety Precautions This topic describes how to use the product safely. Be sure to read the following information carefully before using the product. Pictographic Symbols This operator manual and the product labels use a variety of pictographic symbols. These symbols emphasize the safe and correct use of the product and to prevent injury to others and property damage.
Page 9 If the product or AC adapter is dropped or breaks, immediately power off the product, unplug the power cord from the outlet, and contact your SATO reseller or technical support. Using the product in one of these conditions could result in a fire or electric shock.
Page 10 • Do not disassemble or modify the product or the AC adapter. Doing so could result in a fire or electric shock. Ask your SATO reseller or technical support to conduct internal inspections, adjustments, and repairs. Do not disassemble...
Page 11 • Keep the fluid out of reach of children to prevent them from accidentally drinking it. If a child accidentally drinks the fluid, immediately consult with a physician. • Before moving the product, be sure to power it off, unplug the power cord from the outlet, and disconnect any connected cables.
Page 12 Safety Precautions avoid trying to replace it on your own terms, and contact your SATO reseller or technical support. • When opening and closing the cover, be careful not to get your fingers trapped in between. Also, firmly hold the cover to prevent it from closing unexpectedly.
Page 13: Safety Precautions For The Battery
Safety Precautions for the Battery Always observe the following safety precautions for battery use. Mishandling the battery may cause electric shock, battery leakage, overheating, smoke, rupture, or fire. Pictographic Symbols This operator manual and the product labels use a variety of pictographic symbols. These symbols emphasize the safe and correct use of the product and to prevent injury to others and property damage.
Page 14 Safety Precautions for the Battery • Do not disassemble or modify the battery. • Never apply heat or place the battery in the fire. • Do not place the battery near heating equipment such as cooking appliances or a heater, inside a car under the blazing sun, or in other high-temperature locations (above 60°C or 140°F).
Page 15 If charging is not completed even after a specified time elapses, remove the battery from the product or battery charger and stop charging. Then, contact your SATO reseller or technical support. • If any abnormality is detected (such as a strange odor, overheating, discoloration, deformation, leakage, etc.), stop using the product...
Page 16 Safety Precautions for the Battery ◦ In a fully charged state (a state immediately following the completion of charging) ◦ In a state with no remaining capacity (the battery is so exhausted that it is even impossible to power on the product) An optimal remaining capacity to store the battery is approximately 40%.
Page 17: Precautions For Installation And Handling
Precautions for Installation and Handling Select a Safe Location Product operations can be affected by the product's environment. Refer to the following instructions regarding how to install and handle the product. Install the product on a surface that is flat and level. Installing the product on a surface that is tilted, and not flat, may reduce the print quality.
Page 18: Power Supply
Power Supply Power Supply Product operations can be affected by the product's environment. Refer to the following instructions regarding how to install and handle the product. The product requires a battery. Be sure to install a battery in the product. Supply a stable source of electricity to the product.
Page 19: Printing
(the print speed, the print darkness, etc.). Please sufficiently test the product in your usage environment, and use it with the optimal combination. If anything is unclear, or if you have any questions, contact your SATO sales representative or reseller.
Page 20: Regulatory Approval
Regulatory Approval • When you want to take the product to countries other than where you purchased it, contact your SATO reseller. FCC Warning You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.
Page 21 • This device must accept any interference, including interference that may cause undesired operation of the device. This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and meets RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated keeping the radiator at least 20 cm or more away from person’s body (excluding extremities: hands, wrists, feet and ankles).
Page 22 Regulatory Approval Disposal of Old Electrical & Electronic Equipment (Applicable in the European Union and other European countries with separate collection systems) A product marked with this symbol on itself or on its packaging shall not be treated as household waste. Instead it shall be handed over to an appropriate collection point for the recycling of electrical and electronic equipment in accordance with local regulations.
Page 23: Environmentally Hazardous Materials
Environmentally Hazardous Materials RoHS Directive This product is in conformity with RoHS Directive 2011/65/EU on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment. Compliance Status of REACH Regulation (1) Status of registered chemical substances No chemical substances are intentionally emitted, nor are there any chemical substances that are registered with the European Chemicals Agency.
Page 25: Trademarks
Trademarks • The following are registered trademarks of SATO Holdings Corporation and its subsidiaries in Japan, the U.S. and other countries. ◦ SATO ◦ Stylized SOS (SATO Online Services) ◦ SATO App Storage • ® NiceLabel is a trademark or registered trademark of Euro Plus d.o.o.
Page 26: What You Can Do With This Product
What You Can Do with This Product Features of the Product The mobile printer PW4NX is a label printer that is highly durable and has superior printing performance. We provide reliability in a mobile printer you can trust as a company with the most reliable automatic identification solutions.
Page 27: Various Ways To Output
Labels can be easily output by using software, such as the NiceLabel series. • NiceLabel series This software has multiple functions and is easy to operate so you can create and print labels with richly versatile layouts. • For details of the products, contact your SATO sales representative.
Page 28: Outputting And Controlling With Dedicated Command
In addition, you can print characters, barcodes, and graphics in various styles by combining multiple SBPL commands. There are many functions for modifying the printed items, such as enlarging fonts, specifying a print direction, ruled line, and black and white reverse printing. For programming references, contact your SATO sales representative or technical support.
Page 29: Outputting With Standalone (Aep) Applications
Outputting with Standalone (AEP) Applications Labels can be printed by running standalone (AEP) applications within the product. • For details of the standalone applications, contact your SATO sales representative.
Page 30: Basic Information
Basic Information Bundled Accessories After unpacking the product, make sure that you have all the bundled accessories. If there are missing items, contact the SATO reseller or technical support. • User documents (Quick Guide, Safety Instructions, Global Warranty Program leaflet, Product...
Page 31: Optional Devices
Optional Devices The optional devices for the printer are as follows. Optional Devices Description Lithium-ion battery PW4NX series only. Guideline for replacement is after about 300 charge/ discharge cycles. AC adapter An adapter for charging the battery installed in the product. About 3 hours for full charge.
Page 32 Optional Devices Optional Devices Description Hand strap An option for easily carrying the product. Shoulder strap An option for using the product hands-free. Belt loop An option for using the product hands-free. Cigarette lighter adapter An adapter for charging the product from a cigarette lighter socket in a car or truck.
Page 33 An option for effectively using space where the product is installed. Allows you to easily load fan-fold media. Cannot be installed after the product is purchased. Before purchasing the product, contact the SATO reseller or the technical support. • For more details about the optional devices, contact your SATO sales representative.
Page 34: Parts Identification
You can also use USB memory to get the product log data and setting information, and to install certificates. • Be sure to perform a virus check on the USB memory before connecting it to the product. SATO Corporation shall not be held responsible for any product malfunctions caused by a virus spread via USB memory.
Page 35 • To connect a USB memory to the product, you need a USB host cable (Mini-B). (7) Strap groove Attaching the shoulder strap (option) and the hand strap (option) (8) Operator panel Bottom View (9) Fan-fold media inlet (10) Battery compartment (11) Charging terminal for the 1Bay Charging Cradle (Option) •...
Page 36 Parts Identification Internal View (12) Media guide (13) Platen roller (Consumables) (14) Media sensors (15) Dispenser roller release button (16) Print head (Consumables) (17) Dispenser sensor (18) Media guide lock • A platen roller is a component that feeds media. A print head is a component that prints on media.
Page 37 Operator Panel (19) Display (power) button (20) To power on the product, press the (power) button until the LED indicator lights blue. To power off the product, press the (power) button for more than 2 seconds, and then follow the on-screen instructions. (21) Battery indicator Left/right select button (22)
Page 38 Parts Identification Example 2: Numeric input screen for settings menu Left select button: Return to previous screen, Right select button: Save (23) LINE button Switches online/offline, and plays and pauses videos. (24) Arrow buttons Moves the cursor on the menu screens. (25) LED indicator Enter button (26)
Page 39: Using The Operator Panel
Using the Operator Panel LED Indicator The LED indicator lights up or flashes to show the current status of the product. The product statuses which the LED indicator shows are as follows: LED Indicator Color/Status Description Blue/Lights on Online mode Lights off Power off or Offline mode Red/Lights on...
Page 40: Operations In Online/Offline Mode
Operations in Online/Offline Mode Operations in Online/Offline Mode Online Mode In Online mode, you can execute the print job. In the default settings, the product powers on in Online mode. (1) Change to Offline mode. • You can use the [Printing] > [Advanced] > [Start Online] menu in the Settings mode to set whether the product starts in Online mode or Offline mode when powering on.
Page 41 (4) Shows the Adjustments mode when the print job is paused. Shows the Settings mode when there are no print jobs.
Page 42: Status Icon
Status Icon Status Icon The icons on the status bar of the display show the product's status. (1) Status bar Communication Interface Status Icon Description Bluetooth is enabled but not connected. Bluetooth is enabled and connected. Bluetooth startup failed. NFC is enabled but not connected. NFC is enabled and connected.
Page 43 Icon Description Not connected to the NTP time server. Wi-Fi is authenticated, but not connected. Wi-Fi startup failed. Wi-Fi is connected. Signal Level: 1 Wi-Fi is connected. Signal Level: 2 Wi-Fi is connected. Signal Level: 3 Wi-Fi is connected. Signal Level: 4 Wi-Fi Direct is connected or the product is set to act as an access point.
Page 44 Icon Description Standard code is disabled. The On-Demand mode of the SOS (SATO Online Services) is enabled. The Real Time mode or the Light mode of the SOS is enabled. The product is connected to the SOS cloud. The Real Time mode or the Light mode of the SOS is enabled, but not connected to the SOS cloud.
Page 45 Icon Description IP address could not be acquired. Or a communication error has occurred. USB Memory Status Icon Description USB memory is connected. Print Job Status Icon Description Waiting for media removal. Remove the media. Command error detected. Check the print data. Receive buffer is nearly full.
Page 46 Status Icon Icon Description Dispenser sensor failed due to strong exterior light. To output the next media, remove the media, and go to online mode. Maintenance Status Icons notify you about cleaning the product and replacing parts at the set periods when [Notifications] is enabled.
Page 47 Icon Description Shows that it is time to replace the battery. Battery Status (When [Eco Charge] is Enabled) Icon Description Shows the remaining battery level in percent. Shows that the battery is eco-charging. Shows that the battery is not in a chargeable temperature range and cannot be charged.
Page 48: Battery Indicator
Battery Indicator Battery Indicator The battery indicator lights or flashes to indicate the current state of the battery. The battery indicator shows the following states of the battery. Battery indicator Condition Description • Power-off • Remaining battery level 31% or more, not charging Fully charged condition Flashing...
Page 49: Operations When Errors Occur
Change to guidance video. • Change to the SOS error screen on which the QR code and phone number are displayed if the SOS (SATO Online Services) is enabled. • The available operations vary, depending on the situation. (1) Error Icon (2) Error number (3) Change to Offline mode if allowed for the active error.
Page 50: Adjusting The Print Settings During Printing
Adjusting the Print Settings During Printing Adjusting the Print Settings During Printing Follow the procedure below to adjust the print position, print darkness and print speed during printing. 1. Press the button or button (OFFLINE) to pause print job and change the product to Offline mode.
Page 51 • When [Printing] > [Advanced] > [Prioritize] menu has been set to [Commands] and the print settings have been specified by command, the changes made in the Adjustments mode will be applied only to the data already analyzed at that time. The settings specified by command will be applied to the rest of the data.
Page 52: Canceling The Print Job
Canceling the Print Job Canceling the Print Job Cancel the print job according to the following procedure. When the print job is canceled, the data stored in the receive buffer of the product is also deleted. 1. Press the button or button (OFFLINE) to change the product to Offline mode.
Page 53: Guidance Videos
Guidance Videos The product contains guidance videos that are shown on the display for visual reference of the product's operations.
Page 54: List Of The Guidance Videos
List of the Guidance Videos List of the Guidance Videos The product contains the guidance videos for visual reference of product operations. The onboard guidance videos are as follows: Guidance video Show video from Error screen Startup Guide [Information] Menu Media roll loading Possible Possible...
Page 55: Playing The Guidance Video From The Error Screen
Playing the Guidance Video from the Error Screen Play the guidance video from the error screen and resolve the error by following the procedure of the video. 1. On the error screen, press the button to play the guidance video. If there are more videos to choose from, press the arrow buttons to select the guidance video, and then press the button.
Page 56: Getting Access To The Guidance Video In Online Mode
Getting Access to the Guidance Video in Online Mode Getting Access to the Guidance Video in Online Mode When in the Online mode, play the guidance video according to the following procedure. 1. Press the button (OFFLINE) or button in Online mode. The product changes to Offline mode.
Page 57 3. Select [Information] using the buttons. 4. Press the button. The item list appears. 5. Select [Help] using the buttons. 6. Press the button. The guidance video list appears.
Page 58 Getting Access to the Guidance Video in Online Mode 7. Select the video for playback using the buttons, and then press the button. The guidance video starts.
Page 59: Operating The Guidance Video
Operating the Guidance Video (1) Indication panel appears again when one of the buttons is pressed. (2) Stop the playback of the video and return to menu. (3) Playback the video from the start. (4) Playback or pause the video. (5) Rewind the video.
Page 60: Settings Mode
Settings Mode Settings Mode In the Settings mode, you can set the product's various settings. The topics here explain how to operate the Settings mode.
Page 61: Settings Mode Menus
Settings Mode Menus There are the following main menus in the Settings mode and each menu contains many layers of submenus. Frequently used settings are also listed in the [Shortcut] menu so that you can directly access them. Menu Description Shortcut Menu Directly access frequently used settings.
Page 62: Changing To The Settings Mode
Changing to the Settings Mode Changing to the Settings Mode The Settings mode appears when no print jobs remain in the product. Change the product to the Settings mode according to the following procedure: 1. Press the button (OFFLINE) or button in Online mode.
Page 63 The product changes to Settings mode. • To exit the Settings mode, press the button.
Page 64: Logging In To/Logging Out Of The Settings Mode
Logging In to/Logging Out of the Settings Mode Logging In to/Logging Out of the Settings Mode The Settings mode logs in and logs out by the following procedure, if the password is enabled. • If the password is enabled, input the password after entering the Settings mode. When logged in to the Settings mode, [LOG OUT] appears on the bottom right of the screen.
Page 65: Item Selection
Item Selection Select an item in Settings mode according to the following procedure: 1. Select menu using the buttons. 2. Press the button. The item list appears. 3. Select an item using the buttons. 4. Press the button. If the selected item is a setting item, the setting screen appears. If the selected item is a handling item such as the auto calibration, copy, or delete, the starting screen or confirmation screen appears.
Page 66 Item Selection Similarly, select an item using the buttons. Press the button ( ) to return to the previous screen. (1) There are more items in the next layer. (2) Return to the previous screen.
Page 67: Setting Value Input Or Selection
Setting Value Input or Selection This topic describes the character and number input on the setting screen and how to select an item from the list. • You can also input characters and numbers from a USB keyboard by connecting it to the product.
Page 68 Setting Value Input or Selection • Numeric Input (1) Text box (2) Selection area (3) Delete the number displayed to the left of the cursor in the text box. (4) Cancel the number you enter in the text box and return to the item list. (5) Select the number for input using the arrow buttons.
Page 69 • Selection from the Box (1) Return to the previous screen. (2) Change the value in the selection box using the buttons. (3) Selection box (4) Perform the function as shown on the screen. (5) Select an item using the buttons.
Page 70: Memory Of The Product
Apply setting information saved to a clone • Be sure to perform a virus check on the USB memory before connecting it to the product. SATO Corporation shall not be held responsible for any product malfunctions caused by a virus spread via USB memory. •...
Page 71: Connecting A Usb Memory To The Product
Connecting a USB Memory to the Product Install a USB memory to the USB connector (Mini-B) on the side of the product to be able to use it for the following operations. • Get the HEX dump data • Install certificates used for Wi-Fi authentication and for HTTPS •...
Page 72: Getting Started
Charging the Battery Getting Started Charging the Battery • The AC adapter (optional) and charging cradle (optional) are specifically designed for use with this product. Do not use them with other electronic products. Never connect a non-genuine AC adapter to this product. Doing so may result in product failure. •...
Page 73: Precautions During Charging
If a battery error (error 1063) occurs, replace with a different battery. • Replace the battery if a “No Battery” error (error 1060) occurs while a battery is inserted in the product. If the error persists, contact your SATO reseller or technical support. •...
Page 74: Inserting The Battery
Inserting the Battery Inserting the Battery • Power off the product before inserting or removing the battery. • Do not touch the terminals on the battery. Doing so could result in corrosion of the battery. 1. Insert the battery from the bottom of the product. Align the battery with the battery terminals on the product , and insert it until it clicks •...
Page 75: Charging Using Ac Adapter (Option)
Make sure that the AC voltage of your region is in the range of AC 100 - 240 V, 50 - 60 Hz. If your local voltage is not in the stated range, contact your SATO reseller or technical support.
Page 76: Charging Using The 1Bay Charging Cradle (Option)
Make sure that the AC voltage of your region is in the range of AC 100 - 240 V, 50 - 60 Hz. If your local voltage is not in the stated range, contact your SATO reseller or technical support.
Page 77 • The shape of the power plug varies depending on the region in which it was purchased. 2. Remove the black protective sheet (5) marked CRADLE ACCESS from the bottom of the product. 3. Align the recess on the back side of the 1Bay Charging Cradle with the protrusions on the back of the product , and slowly lower the product onto the 1Bay Charging Cradle...
Page 78 Charging Using the 1Bay Charging Cradle (Option) To remove the product from the 1Bay Charging Cradle Remove the product while pressing the release button (6) on the 1Bay Charging Cradle.
Page 79: Charging Using The Battery Charger (Option)
Make sure that the AC voltage of your region is in the range of AC 100 - 240 V, 50 - 60 Hz. If your local voltage is not in the stated range, contact your SATO reseller or technical support.
Page 80 Charging Using the Battery Charger (Option) 2. Place the battery (6) on the battery charger (5) with the terminal side facing the rear. Charging starts.
Page 81: Charging Using Cigarette Lighter Adapter (Option)
Charging Using Cigarette Lighter Adapter (Option) • Do not power on or off the product, connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock. • Do not leave the product and the cigarette lighter adapter in a vehicle for an extended period of time.
Page 82: Charging Using 12-60V Dc Power Supply (Option)
Charging Using 12-60V DC Power Supply (Option) Charging Using 12-60V DC Power Supply (Option) • Do not power on or off the product, connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock. Tools and screws to prepare •...
Page 83 • The customer must prepare the flathead screwdriver. • Connect the positive (+) to the right side and the negative (-) to the left side. • Use 12 to 22 AWG electric power wires for the connections. We also recommend that the power cable be less than 1.5 m (4.92 ft) long.
Page 84: Installing Accessories
Attaching the Shoulder Strap (Option) and the Carrying Case (Option) Installing Accessories Attaching the Shoulder Strap (Option) and the Carrying Case (Option) You can carry the product around hands free by attaching the shoulder strap (option) and the carrying case (option). 1.
Page 85 2. After removing all the fastening tape from the carrying case, run the shoulder strap through the hole in the top.
Page 86 Attaching the Shoulder Strap (Option) and the Carrying Case (Option) 3. Put the product into the carrying case, then close the fastening tape on two places on the left and right sides (1) and the top (2) of the carrying case. •...
Page 87: Attaching The Hand Strap (Option)
Attaching the Hand Strap (Option) You can carry the product around with one hand by attaching the hand strap (option). 1. Run the hand strap (2) through the strap grooves (1) on the front of the product and then run it through the hand strap adjustment buckles (3) (2 locations) •...
Page 88: Attaching The Belt Clip Or Belt Loop (Option)
Attaching the Belt Clip or Belt Loop (Option) Attaching the Belt Clip or Belt Loop (Option) You can carry the product around hands free by attaching the provided belt clip or the belt loop (option) to the product, so you can fasten the product to your waist. 1.
Page 89 • To use the belt loop (option), remove the fastening tape (1) from the lower part, attach it to the belt (2), and then refasten the tape.
Page 90: Powering On/Off The Product
Powering On the Product Powering On/Off the Product Powering On the Product • Do not power on or off the product, connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock. • Be sure to charge the battery before its first use.
Page 91 • When you power on the product for the first time after purchase or reboot after resetting the settings, the startup guide appears. You can easily set the printing preferences on the product by following the on-screen instructions. • The screen that appears after you power on the product varies depending on the settings.
Page 92: Powering Off The Product
Powering Off the Product Powering Off the Product • Do not power on or off the product, connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock. • Do not power off the product during operation, such as when printing or updating. Doing so could cause a malfunction of the product.
Page 93: Initial Setup (Startup Guide)
Initial Setup (Startup Guide) The topics here explain how to complete the startup guide that appears when you power on the product for the first time after purchase.
Page 94: Startup Guide Flow
Startup Guide Flow Startup Guide Flow The startup guide is a function to help you through the initial product settings (language selection, regional settings, loading media, etc.). You can cancel the startup guide and perform the configuration later from the menu. •...
Page 95 3. Select the region to set for the time zone. (Appears if you enabled the NTP function.) 4. Select the city to set for the time zone. (Appears if you enabled the NTP function.) 5. Selects the print mode to use. [Continuous] Continuously print the specified number of the media.
Page 96 Startup Guide Flow [Tear-Off] (Function that feeds the printed media to the tear-off position) After printing the specified number of media, the product feeds the last printed media so that it is fully extended out of the product's front for removal. After printing, tear off the media manually. The media will be back to the print head position for starting the next printing.
Page 97 a. Press the button. The screen for selecting a video to play opens. b. Use the buttons to select a video for playback. c. Press the button. The video starts playing. 8. When you have finished loading the media, press the button (left) to stop the video.
Page 98 Startup Guide Flow 10. To show the startup guide the next time the product is started, press the button ( ). To not show it, press the button ( • You can set whether to open the startup guide the next time you start up the product in [Startup Guide] in the [Tools] menu.
Page 99: Startup Guide Cancelation
Startup Guide Cancelation You can cancel the startup guide at any time. 1. Press the button while configuring the startup guide. The screen to confirm whether or not to show the startup guide again appears. 2. Select whether or not to show the startup guide during the next startup using the buttons, and press the button to confirm.
Page 100: Connecting The Product To A Computer
Connecting the Product to a Computer Connecting the Product to a Computer This section explains how to connect the product to a computer, and how to install the printer driver and the All-In-One Tool.
Page 101: Procedure For Connecting The Product To A Computer
Procedure for Connecting the Product to a Computer The product supports various interfaces and can be connected to a computer in an optimum way for your environment. When you have installed the printer driver to the computer, the data created with the computer (documents and illustrations) can be printed to a label through easy operations.
Page 102: Connecting Interfaces
USB Interface Connection (Standard) Connecting Interfaces Available Interfaces The product supports the following interfaces. • The product prints the received data in order of reception. The next received data is stored in the receive buffer while the first data is printed. (1) NFC (2) USB (3) Bluetooth...
Page 103: Bluetooth Interface Connection (Standard)
The USB interface is selected after connecting the USB cable to the computer and the product, and powering on the product while the computer is turned on. When using a USB cable for NFC transmissions, install a ferrite core as shown below to prevent signal interference.
Page 104: Nfc Interface Connection (Standard)
Wireless LAN Interface Connection (Standard) NFC Interface Connection (Standard) The NFC interface of the product supports a handover function that simplifies the Bluetooth/Wi-Fi connection setup with Android devices. The handover function only performs the connection setup, such as the pairing and authentication with NFC, and passes the actual interface to the more advanced Bluetooth and Wi-Fi when communicating between NFC supported devices.
Page 105: Configuring The Interface Settings
Configuring the Interface Settings Interface Setting Methods Configure the interface settings of the product according to the communication conditions of the connected network and computer. You can set the interface settings of the product doing either of the following. • Set from the Settings mode of the product •...
Page 106 Configuring the Interface Settings from the Interface Menu of the Product 2. Press the button. The product changes to Settings mode. • Input the password if it is enabled. 3. Select [Interface] using the buttons. 4. Press the button. The item list appears.
Page 107: Configuring The Interface Settings Using The All-In-One Tool
Installing the All-In-One Tool When you use the All-In-One Tool, you can easily set and manage the product. Download the All-In-One Tool and All-In-One Tool Manual from your local SATO website https:// www.sato-global.com/drivers/redirect.html, and install the software to a computer. For the compatible...
Page 108 Configuring the Interface Settings Using the All-In-One Tool • This product is supported from All-In-One Tool V2.
Page 109: Installing The Printer Driver
Installing the Printer Driver The printer driver is software that can send data created on the computer (documents and illustrations) to the product and print it to a label. Download and use the printer driver from your local SATO website https://www.sato-global.com/ drivers/redirect.html.
Page 110: All-In-One Tool Features
When you add the product to the All-In-One Tool, you can easily set and manage the product. • For details of the All-In-One Tool, download and read the All-In-One Tool Manual from your local SATO website. https://www.sato-global.com/drivers/redirect.html • This product is supported from All-In-One Tool V2.
Page 111: Loading Media
Loading Media Usable Media The product can print on the following types of media: • Media roll • Fan-fold media The product uses media sensors to detect I-marks or Gaps on the media in order to precisely print the content. I-mark (1) Feed direction...
Page 112: Loading The Media
Precautions for Loading the Media Loading the Media Precautions for Loading the Media Use our specified supply products for the product, for optimum print quality. • The print head and its surroundings are hot after printing. Be careful not to get burned. •...
Page 113: Loading The Media Roll: Continuous/Tear-Off/Linerless Tear-Off Mode
Loading the Media Roll: Continuous/Tear-Off/Linerless Tear-Off Mode • The print head and its surroundings are hot after printing. Be careful not to get burned. • Touching the edge of the print head with your bare hand could cause injury. 1. Press the cover open button (1) to open the top cover (2). 2.
Page 114 Loading the Media Roll: Continuous/Tear-Off/Linerless Tear-Off Mode 3. Spread the media guide (4), and then load the media roll. a. Load the media roll from above so the print side faces the print head. b. If you are using a coreless label roll (media roll with no core), lower the media guide lock (5) to fix the width of the media guide.
Page 115 • If the media roll is difficult to load, rewind the media roll so that the sides of the roll become even. • If you are using the same width of media roll continuously, it is convenient to lower the media guide lock (5) to fix the width of the media guide.
Page 116 Loading the Media Roll: Continuous/Tear-Off/Linerless Tear-Off Mode 4. Close the top cover. Push both ends of the top cover, and close it firmly until it clicks. • When closing the top cover, be careful not to pinch your fingers. • Eject the media roll in the illustrated direction.
Page 117: Loading The Media Roll: Dispenser Mode
Loading the Media Roll: Dispenser Mode • The print head and its surroundings are hot after printing. Be careful not to get burned. • Touching the edge of the print head with your bare hand could cause injury. 1. Press the cover open button (1) to open the top cover (2). 2.
Page 118 Loading the Media Roll: Dispenser Mode a. Load the media roll from above so the print side faces the print head. b. If you are using a coreless label roll (media roll with no core), lower the media guide lock (6) to fix the width of the media guide.
Page 119 • If the media roll is difficult to load, rewind the media roll so that the sides of the roll become even. • If you are using the same width of media roll continuously, it is convenient to lower the media guide lock (6) to fix the width of the media guide.
Page 120 Loading the Media Roll: Dispenser Mode 4. Peel off 1 label, and then close the top cover. Peel off 1 label, have the liner be pinched between the dispenser unit and top cover, and then press on both ends of the top cover firmly until it clicks. •...
Page 121 6. Press the button. The product enters Settings mode. 7. Use the buttons to select [Printing] > [Print Mode], and then press the button. The [Print Mode] screen appears.
Page 122 Loading the Media Roll: Dispenser Mode 8. Use the buttons to select [Dispenser], and then press the button. 9. Press the button. Returns to the Offline screen. 10. Press the button (FEED) to feed the media. 11. Press the button (ONLINE) to go to Online mode.
Page 123: Loading The Fan-Fold Media (When Using The 1Bay Charging Cradle (Option))
Loading the Fan-fold Media (When Using the 1Bay Charging Cradle (Option)) The media is fed from the bottom of the product, so you need to keep the product high enough off the tabletop. This section describes the procedure for using the 1Bay Charging Cradle (option). •...
Page 124 Loading the Fan-fold Media (When Using the 1Bay Charging Cradle (Option)) 3. Align the recess on the back side of the 1Bay Charging Cradle with the protrusions on the back of the product , and slowly lower the product onto the 1Bay Charging Cradle 4.
Page 125 5. Insert the fan-fold media from the fan-fold media inlet. (A) Media height (from desk): Within 100 mm (3.94") (guideline) (B) Distance between the back side of the product and the media: The size of 1 fold of the media, or more (guideline) •...
Page 126 Loading the Fan-fold Media (When Using the 1Bay Charging Cradle (Option)) 6. Pull out the fan-fold media that was inserted from the bottom , adjust the media guide (3) to the width of the fan-fold media , and then lower the media guide lock 7.
Page 127: Loading The Fan-Fold Media (When Using The Printer Stand (Option))
Loading the Fan-fold Media (When Using the Printer Stand (Option)) The media is fed from the bottom of the product, so you need to keep the product high enough off the tabletop. This section describes the procedure for using the Printer Stand (option). •...
Page 128 Loading the Fan-fold Media (When Using the Printer Stand (Option)) 2. Install the product on the printer stand and secure it with the 2 screws provided.
Page 129 • The customer must prepare the Philips screwdriver. • You can install the AC adapter at the bottom of the printer stand. 3. Press the cover open button (1) to open the top cover (2).
Page 130 Loading the Fan-fold Media (When Using the Printer Stand (Option)) • Hold the printer stand with your hands to prevent it from falling over.
Page 131 4. Insert the fan-fold media from the fan-fold media inlet. (A) Media height (from desk): Within 100 mm (3.94") (guideline) (B) Distance between the back side of the product and the media: The size of 1 fold of the media, or more (guideline) •...
Page 132 Loading the Fan-fold Media (When Using the Printer Stand (Option)) 5. Pull out the fan-fold media that was inserted from the bottom , adjust the media guide (3) to the width of the fan-fold media , and then lower the media guide lock 6.
Page 133: Settings To Match The Media
Settings to Match the Media Media Sensor Type The product adjusts the print position precisely by detecting I-marks or gaps on the media (label) using media sensors. The I-marks or gaps on each type of media are as follows: I-mark (1) Media feed direction Set the sensor type to detect the print position according to the media to be used.
Page 134 Media Sensor Type 2. Press the button. The product changes to Settings mode. • Input the password if it is enabled. 3. Select [Printing] using the buttons. 4. Press the button. The item list appears.
Page 135 5. Select [Sensor Type] using the buttons. 6. Press the button. The [Sensor Type] screen appears. 7. Select the sensor type to detect the print position using the buttons. [None] Disables the media sensor. [Gap] Select when using gap type media. Use the transmissive type sensor. [I-Mark] Select when using I-mark type media.
Page 136 Media Sensor Type 8. Press the button ( ) to confirm.
Page 137: Manually Setting The Print Mode
Manually Setting the Print Mode You can change the print mode of the product according to its usage. The product has the following print modes: [Continuous] Prints the specified number of media. The media remains in position for printing at all times. [Tear-Off] (Feeding media to the position for manual cutting) After printing the specified number of media, the product feeds the last printed media so that it is fully extended out of the product’s front for removal.
Page 138 Manually Setting the Print Mode 2. Press the button. The product changes to Settings mode. • Input the password if it is enabled. 3. Select [Printing] using the buttons. 4. Press the button. The item list appears.
Page 139 5. Select [Print Mode] using the buttons. 6. Press the button. The [Print Mode] screen appears. 7. Select the print mode using the buttons. 8. Press the button ( ) to confirm.
Page 140: When To Replace Media
When to Replace Media When to Replace Media The product has a paper end detection function that detects when the media runs out. When the product detects the paper's end, an icon and an error message are shown on the product's screen.
Page 141: Various Settings Of The Product
Various Settings of the Product The [Settings] Menu The following categories of menus are available for the [Settings] menu of the product. Click the icon to jump to the description of each menu item.
Page 142: [Printing] Menu
[Auto Measure] [Printing] Menu The following settings are available in the [Printing] menu: [Label Length] Set the length of the media. The setting range of the label length is 1 to 8000 dots. • 1 dot length is 0.125 mm (0.0049"). •...
Page 143: [Speed]
1. Load the media. 2. Set [Auto Measure] to [Enabled]. 3. Press the button to display the Offline screen. 4. Press the button again to show the Online screen. A label is fed and the length of the label is measured. The measured label length is saved in [Label Length].
Page 144: [Backfeed]
[Sensor Type] Dispenser Peels the liner from the printed label as the label is fed to the product’s front. Once the printed label has been removed from the product for application, the next label retracts and positions itself for printing. Linerless tearoff The product feeds each printed media so that it is fully extended out of the product’s front for removal.
Page 145: [Darkness Range]
I-Mark Select when using the media of I-mark type. Use the reflective type sensor. None Disables the media sensor. • If you have selected [Dispenser] in the [Print Mode] menu, only [Gap] and [I-Mark] will be available. • If you have selected [Linerless tearoff] in the [Print Mode] menu, only [I-Mark] and [None] will be available.
Page 146 [Imaging] Vertical Set the print position in the vertical direction. Set the correction value from the print reference position as "-" for the direction of the paper feed and "+" for the direction opposite to the paper feed. (1) Feed direction The setting range is from -7999 to +7999 dots.
Page 147: [Advanced]
• You can change the units to dots, " (inches), or mm in the [System] > [Regional] > [Unit] menu. Adjusting Direction of the Print Reference Position and Base Reference Point (1) Feed direction (2) Liner (3) Label (4) Gap between labels (5) Print reference position (before correction) (6) Adjustment of vertical base reference point (7) Adjustment of horizontal base reference point...
Page 148 Display the Offline screen, press the button (FEED), and then confirm that the media is fed correctly. • If the media is not fed correctly after executing [Auto-calibration], contact your SATO reseller or technical support. [GAP Levels] Manually set the Gap sensor level.
Page 149 2. Pass the liner above the media sensor. Align it so that the media sensor does not detect the I- mark (black mark). 3. Close the print head. To get the correct adjustment result, adjust after you have closed the print head.
Page 150 [Advanced] • If you set the [Slice level] to 0.0 (V), the product sets the slice level automatically. [I-Mark Levels] Manually set the I-mark sensor level. The setting procedure is as follows: First, adjust the "Low" level (voltage) of the I-mark sensor. 1.
Page 151 2. Select the [I-Mark Slice Level] in the [Calibrate] menu and press the button. 3. Press the buttons to change the [Slice level] value. Set the [Slice level] to the slice level calculated in step 1. 4. Press the button ( ) to confirm the value.
Page 152 [Advanced] [Every Page] Perform the head check for each specified number of media. Appears only if you have selected [Every Page] in the [Head Check Mode] menu. The setting range is from 1 to 999999. [Check Media Size] Enable or disable media size check. The Media size check function detects a media longer than the media size specified by command, or the print data larger than the loaded media length.
Page 153 • You can change the units to dots, " (inches), or mm in the [System] > [Regional] > [Unit] menu. • The changes to this setting are linked and are changed with each of the test print settings in the [Tools] > [Test Print] menu. [Pitch] Pitch adjusts the print position in the vertical by setting print start position.
Page 154 [Advanced] The options are as follows: Enabled The product powers on in Online mode. Disabled The product powers on in Offline mode. [Feed After Error] Set whether to automatically feed the media when recovering from an error and changing to Online mode.
Page 155 • A message prompting you to restart the product will appear on the Online/Offline screen if you have made any changes. In such a case, reboot the product to apply the settings. [Paper End] Select the sensor for sensing the paper end. The options are as follows: Using I-mark Use the I-mark sensor (reflective type) to detect the paper end.
Page 156 [Advanced] Quality Priority Prioritize print quality. The product checks the battery status for each sheet and automatically corrects the print darkness before printing. To prioritize print quality, print speed may be slower than specified. Balance Standard setting. The product checks the battery status before the print operation and automatically corrects the print darkness.
Page 157: [Interface] Menu
[Interface] Menu The following settings are available in the [Interface] menu: [Network] To use wireless LAN for the interface between the host and the product. The setting items are as follows: [Settings] Set the wireless LAN. The setting item is as follows: [Wi-Fi] Set the wireless LAN.
Page 158 [Network] The setting items are as follows: [Mode] Select the IP address assignment method. The options are as follows: DHCP Automatically retrieve the IP address, subnet mask address, default gateway address, and DNS server address from the DHCP server. Static Manually set the IP address, subnet mask address, default gateway address, and DNS server address.
Page 159 The setting range is as follows: 000.000.000.000 to 255.255.255.255 • You can register up to three IP addresses for the DNS server. Use a comma to delimit different IP addresses. [IPv6] Configure IPv6 for Wi-Fi. Only appears when [Wi-Fi Direct] is disabled. The setting items are as follows: [Mode] Select the IP address assignment method.
Page 160 [Network] [Gateway] Set and check the default gateway address. If you have selected [Auto] or [DHCP] in the [Mode] menu, the screen shows the gateway address you acquired. If you have selected [Static] in the [Mode] menu, set the default gateway address. The setting range is as follows: 0:0:0:0:0:0:0:0 to ffff:ffff:ffff:ffff:ffff:ffff:ffff:ffff [DNS]...
Page 161 When the communication protocol is Status4, Port3 is used. When the communication protocol is STATUS3, Port1 or Port3 is used. [Port1] Set the port number of Port1. For the two-port connection of Status4, this port is used for receiving print data. For the one-port connection of Status3, this port is used for both receiving print data and returning the product status.
Page 162 [Network] • You can change the return status format of port3 to Compatible mode by enabling [Legacy Status for Port 9100]. [Flow Control] Set the communication protocol. The options are as follows: • [STATUS4 ENQ] • [STATUS3] • [NONE] [TCP Connection Queue] Set whether to allow queuing for connection when multiple hosts or applications are sending connection requests to the product.
Page 163 Mode Data format Normal ([Legacy Status for Port 9100] is [Disabled]) Legacy status ([Legacy Status for Port 9100] is [Enabled]) Status4 Mode Data format Normal ([Legacy Status for Port 9100] is [Disabled]) Legacy status ([Legacy Status for Port 9100] is [Enabled]) [Delay Reply ENQ] Set the period to delay status reply to status request ENQ.
Page 164 [Network] [Enabled] Enable or disable use of proxy. The options are as follows: Enabled Enable proxy server usage. Disabled Disable proxy server usage. • To enable a proxy, you need to set [Server] and [Exclude]. [Server] Set the name or IP address of the proxy server. Example of input) http://172.128.1.100 •...
Page 165 • Some symbols cannot be used. If you enter a symbol that cannot be used, [Invalid value] appears on the screen. • To set the password, [Server] should be set. [Exclude] Set names, IP addresses or domains for the proxy to exclude. •...
Page 166 [Network] Disabled Disable use of DHCP server option 12. [Hostname Suffix] Set the host name to use for DHCP server option 12. • [Printer serial number] • [MAC Address] [UserClass (Option 77)] Enable or disable use of DHCP server option 77. The options are as follows: Enabled Enable use of DHCP server option 77.
Page 167 • When the connection to the access point is failed, [Failed to find an Access Point.] appears on the screen. [PIN] Set the wireless LAN connection using the PIN code method. 1. Select [PIN] in the [Wi-Fi Protected Setup(WPS)] menu. 2.
Page 168 [Network] Appears only if you have selected [Infrastructure] in the [Mode] menu. The options are as follows: • [All] • [2.4 GHz] • [5 GHz] [SSID] Display or set the SSID. The screen shows the Wi-Fi network detected by the product. Select the name of the Wi-Fi network you want to connect using the buttons and press the button (...
Page 169 [Security] Set the security method of the network. Set the security methods so that the product, host and network devices match. The options are as follows: • [None] • [WEP] • [WPA2+WPA] • [WPA2] • [Dynamic WEP] If you have selected [Ad-hoc] in the [Mode] menu, only [None] and [WEP] will be available. [WEP Conf.] Set the WEP key.
Page 170 [Network] Appears only if you have selected [WPA2+WPA] or [WPA2] in the [Security] menu. The setting items are as follows: [WPA Authentication] Set the WPA authentication method. The options are as follows: • [Personal (PSK)] • [Enterprise (802.1x)] • [CCKM] [PSK] Set the PSK shared key.
Page 171 [Password] Set the password. You can enter 0 to 32 characters. Alphabets, numbers and symbols can be used. [Anon. Outer ID] Set the external ID. Appears if you have selected [FAST], [PEAP], or [TTLS] in the [EAP Mode] menu. You can enter 0 to 63 characters. Alphabets, numbers and symbols can be used. [Verify Server Cert.] Enable or disable server certificate validation.
Page 172 [Network] [Services] Set the NTP, LPD, FTP, SFTP, SNMP, SOS (SATO Online Services), SATO App Storage, or SOTI Connect Services. The setting items are as follows: [NTP] Set the functions for NTP. The NTP function gets the time information from the NTP server through the network and sets the time of the product.
Page 173 The setting items are as follows: [Enable] Enable or disable the LPD function. The options are as follows: Enabled Enable the LPD function. Disabled Disable the LPD function. [DNS Lookup] Enable or disable the DNS Lookup function. The options are as follows: Enabled Enable the DNS Lookup function.
Page 174 [Network] [Enable] Enable or disable the SFTP function. The options are as follows: Enabled Enable the SFTP function. Disabled Disable the SFTP function. [SFTP Timeout] Set the connection timeout period between the product's SFTP server and clients. Specify the maximum number of seconds that the product's SFTP server will allow clients to stay connected without receiving any data on either the control or data connection.
Page 175 [sysContact] Set the contact information. You can enter 0 to 255 characters. Alphabets, numbers and symbols can be used. [sysName] Set the name information. You can enter 0 to 255 characters. Alphabets, numbers and symbols can be used. [sysLocation] Set the location information. You can enter 0 to 255 characters.
Page 176 [Network] • [1|2c] • • [Disabled] [Community] Set the read-only community name. Appears only if you have selected [1|2c|3] or [1|2c] in the [SNMP Version] menu. You can enter 1 to 32 characters. Alphabets, numbers and symbols can be used. Initial setting: public [User] Set the read-only user name.
Page 177 • [AES] [Privacy Passphrase] Set the privacy passphrase. Appears only if you have selected [Privacy] in the [User Security] menu. You can enter 8 to 32 characters. Alphabets, numbers and symbols can be used. Initial setting: mypassword [Read-Write] Set the read-write function. The setting items are as follows: [SNMP Version] Set the SNMP version.
Page 178 [Network] The options are as follows: • [MD5] • [SHA] [Authentication Passphrase] Set the authentication passphrase. Appears only if you have selected [Authentication] or [Privacy] in the [User Security] menu. You can enter 8 to 32 characters. Alphabets, numbers and symbols can be used. Initial setting: mypassword [Privacy Protocol] Set the privacy protocol.
Page 179 [IP Version] Set the IP version to use for trap destinations. The options are as follows: Set the IP version to IPv4. Set the IP version to IPv6. [Destinations] Set the number of trap destinations. The setting range is from 1 to 3. [Destination 1] Set address 1 for the trap destination.
Page 180 Initial setting: mypassword [Online Services] (SOS Users Only) Set the functions for SOS (SATO Online Services). To use SOS, it is necessary to first create an SOS account and add the product. For details on the SOS, refer to the SOS portal site.
Page 181 This connection allows you to check the product's operating information via SOS Web. [Allow Remote Control] (SOS Users Only) Set whether or not to allow setting the product (remote control) from SOS (SATO Online Services). Available only if you have selected [Real-Time] in the [SOS Mode] menu.
Page 182 [Contact Information] (SOS Users Only) Shows the SOS (SATO Online Services) contact information that is displayed at the time of the error outbreak. Available only if you have selected something other than [Disabled] in the [SOS Mode] menu.
Page 183 [Type] (SOS Users Only) Select the timing to perform the periodic notification or disable this function. Advanced setting items appear on the [Periodic Notification] menu according to the selected options. The options are as follows: Disabled Disables the periodic notification function. Daily Displays the notification screen every day for specified number of times, at the specified time.
Page 184 Shown only if the NTP function is enabled and you have selected [Weekly] or [Monthly] in the [Type] menu. [Update Screen] (SOS Users Only) Sets whether to print a QR code displayed with SOS (SATO Online Services) periodic notification or Daily Checkup. Available only if you have selected [On-Demand] in the [SOS Mode] menu.
Page 185 (not including the liner). [QR code offset] (SOS Users Only) Adjust the print position for printing a QR code displayed on the notification screen for SOS (SATO Online Services). Available only if you have selected [On-Demand] in the [SOS Mode] menu.
Page 186 To print the QR code, use media of more than 33 mm (1.3") in length and more than 33 mm (1.3") in width (not including the liner). [SATO App Storage] Set the SATO App Storage function. The setting items are as follows: Login Enter the Company ID, Login ID and Password to log in to SATO App Storage.
Page 187 Upload log data Uploads print logs, that have not been uploaded, to SATO App Storage, if [Upload log data] is selected. Appears only if there is a print log which has not been uploaded to SATO App Storage. [SOTI Connect] Set the SOTI Connect Services.
Page 188 [Network] Enabled Enable the passphrase. Disabled Disable the passphrase. [Client Key Passphrase] Set the Passphrase. Available only if you have selected [Enabled] in the [Enable Client Key Passphrase] menu. [Errors, Warnings, and Notifications Push Service] Enable or disable the Error, Warning, and Notifications Push Service. The options are as follows: Enabled When this function is enabled, the push notification of errors and warnings are set to be sent to...
Page 189 Initial setting: 300 [Firewall] Set the functions for the firewall. A firewall can improve security. It prevents unauthorized access from external computers or malicious programs. When the firewall is enabled, only the services and ports that are allowed will be able to access the product.
Page 190 The setting changes in conjunction with [SOS Mode]. PING Enable or disable PING access. SATO All-In-One Tool Enable or disable the access from SATO All-In-One Tool. When using the AEP (Application Enabled Printing) function, enable or disable port access for the SCP client function. SNMP Agent Enable or disable the SNMP Agent function.
Page 191 [Allow [TCP Source [TCP [UDP [UDP [ICMP Type] Services Port] Destination Source Destination And Ports] Port] Port] Port] [SFTP] [SNMP Agent] [WEBC] 80,443,8080 [WebConfig] 80,443 *The values may vary depending on other settings. [Custom Settings] Specify the ICMP type or the port number of TCP or UDP to allow communication. Available only if you have selected [Enabled] in the [Enable] menu.
Page 192 [Network] Port number Comments 10000:10003 10000,10001,10002,10003,20000 This results in the same ports in both settings to be allowed. 10000:10003,20000 Blank Keep it blank when no setting is needed. [TCP Destination Port] Register the TCP destination port number to allow communication. [Existing Port No.] The port number of the items enabled in [Allow Services And Ports] are shown.
Page 193 [Existing Port No.] The port number of the items enabled in [Allow Services And Ports] are shown. [Additional Port No.] Register the UDP source port number to allow communication. The acceptable input values are as follows: Active port number An integer from 1 to 65535 Specifying multiple values Delimit active port numbers using a comma “,”...
Page 194 [Network] Specifying a range Create a range of active port numbers using a colon “:” (Input in the order of low port number: high port number) Maximum number of 21 ports in total by specifying with either numbers or a range specifications No setting Blank...
Page 195: [Usb]
ICMP type Comments Blank Keep it blank when no setting is needed. [USB] Set the USB connection. The available setting item is as follows. [Flow Control] Set the communication protocol. The options are as follows: • [STATUS4] • [NONE] [Change USB Serial] Set the type of the USB serial number that the product returns.
Page 196 [Bluetooth] Enabled Enable the Bluetooth function. Disabled Disable the Bluetooth function. [BT Operation Mode] Set the operating mode for when Bluetooth is enabled. The options are as follows: Device Set the product as a device to connect to other devices. The supported profiles are SPP and ISPP.
Page 197 Paired devices Shows a list of previously paired device. Select a device to reconnect to or to delete from the list. • In [Available devices], only devices with an HID profile are shown. For example, keyboards, etc. • The product cannot connect to and communicate with multiple devices. [IAP Ready] Shows the operational status of the IAP authentication chip, enabling the communication between an iOS-equipped device and a Bluetooth device.
Page 198: [Nfc]
[NFC] The setting range is 0, or from 18 to 4096. Set to a value that is higher than the ISW communication parameter setting value. [ISW] Set the ISW communication parameter. The setting range is 0, or from 18 to 4096. The setting range varies depending on the ISI communication parameter setting value.
Page 199: [Ignore Cr/Lf]
[I/F Enable] Enables or disables the NFC interface. The options are as follows: Enabled Enables the NFC interface. Disabled Disables the NFC interface. [Ignore CR/LF] Set whether to ignore the CR/LF code (0x0D / 0x0A) in the received data. The options are as follows: Enabled Ignore the CR/LF code.
Page 200: [Applications] Menu
[Protocol] [Applications] Menu The following settings are available in the [Applications] menu: [Protocol] Set the printer language. The options are as follows. AUTO Automatically analyze the received print data and set the printer language. In [AUTO] mode, the product can change the language after startup by receiving another language. SBPL Set when you use the SBPL printer language or XML.
Page 201: [Sbpl]
When [SBPL] > [Standard Code] in the [Applications] menu is disabled, the [Protocol] setting will be changed to [SBPL]. [SBPL] SBPL (SATO Barcode Printer Language) is the common command that controls SATO barcode label printers. To use SBPL as a printer command, set the following items:...
Page 202 [SBPL] Enabled The command error is shown and the printing operation is paused when incorrect commands or parameters are detected in the print data. Disabled Ignores incorrect commands or parameters and continues printing operations. The status icon for command error is displayed. [Standard Code] Set the protocol code.
Page 203 Disabled Print zero without a slash. [Kanji] Set the kanji code to be used. The setting items are as follows: [Kanji Set] Set the kanji code to be used. The options are as follows: • [JP-COMPATIBLE] • [JP-JISX0208] • [JP-JISX0213] •...
Page 204 [SBPL] • When set to [KSC5601] ◦ [KSC5601] ◦ [UTF-8] [Kanji Style] Set the font to be used. The options are as follows: • [Mincho] • [Gothic] [Proportional] Set whether to print each character using a proportional pitch or fixed pitch. The options are as follows: Enabled Print each character with a proportional pitch.
Page 205 [Kanji Command] Set the product behavior when the received data includes the Kanji command ESC+K5, ESC+K6 or ESC+K7. The options are as follows: Enabled Change the Kanji commands ESC+K5, ESC+K6 and ESC+K7 in the received data to the proper commands and print. ◦...
Page 206: [Szpl]
[SZPL] [SZPL] To use SZPL as a printer command, set the following items: [Label] Set the print position. The available setting items are as follows. [Shift] Set the shift offset position of the label. The setting range is from -832 to +832 dots. •...
Page 207: [Sipl]
Select the code page to be used from the list. [New Font Encoding] Enable or disable new font encoding. • Contact your SATO sales representative for more information about the new font. [Proportional] Set whether to print each character using a proportional pitch or fixed pitch. Enabled...
Page 208: [Aep]
In AEP mode, you can use USB keyboards and barcode scanners to input data. The setting items are as follows: • Contact your SATO sales representative for more information about the use of AEP mode. • To connect a USB keyboard or a USB scanner to the product, you need a USB host cable (Mini-B).
Page 209 Enabled Enable AEP mode. Disabled Disable AEP mode. • A message prompting you to restart the product will appear on the Online/Offline screen if you have made any changes. In such a case, reboot the product to apply the settings. [Starting Application] Select the application to start at product startup in AEP (Application Enabled Printing) mode.
Page 210: [System] Menu
[Regional] [System] Menu The following settings are available in the [System] menu: [Regional] Set the display language, time zone, and units. The setting items are as follows: [Messages] Set the display language of the LCD. Select the display language from the list. [External Keyboard] Set the language for the external keyboard connected to the product.
Page 211: [Notifications]
The options are as follows: • [dot] • ["] (inch) • [mm] [Time] Shows the time. [Date] Shows the date. [Time Zone] Set the time zone. First select the region from the [Region] list. Then select the city from the [City] list. [Display Language Icon] Set whether to display the [Language] icon on the top screen of the [Settings] menu.
Page 212 [Notifications] [Clean Printhead] Notify when the print head needs to be cleaned. The setting items are as follows: [Clean Printhead] Enable or disable the notification function about when the print head needs to be cleaned. The options are as follows: Enabled Enable the notification function.
Page 213: [Sound]
[Change Platen] Notify when the platen roller needs to be replaced. The setting items are as follows: [Change Platen] Enable or disable the notification function about when the platen roller needs to be replaced. The options are as follows: Enabled Enable the notification function.
Page 214: [Energy Saving]
[Energy Saving] [Energy Saving] The setting items are as follows: [Sleep Timeout] Set the period before the product enters sleep mode. The setting range is Off, or from 5 to 999 (sec). Conditions Not to Transit to the Sleep Mode ◦...
Page 215: [Lcd Brightness]
• The sleep function is disabled if you set the period to 0. • When the product transits to the sleep mode during wireless LAN connection, the product returns to the normal mode after it receives the data. However, if you move the product temporarily outside the access point connection range, the product is disconnected from wireless LAN.
Page 216: [Show Total Count]
[Password] 180 degree Upside-down orientation of the display. • If you set [180 degree], the functions of the buttons on the operator panel are also turned upside-down and reversed left to right. [Show Total Count] Enable or disable the indication of the total print count. If this is enabled, the total print count appears on both the Online and Offline screens.
Page 217 You can enter 4 to 32 characters. Alphabets (capital and small letters), numbers and symbols can be used. The setting items are as follows: admin These are the setting items for factory. Strictly for SATO authorized service personnel use. manager The password for accessing the [Service] menu. Strictly for SATO authorized service personnel use. level1...
Page 218 [Password] • Passwords other than [level1] are exclusively for factory and maintenance personnel.
Page 219: [Tools] Menu
[Tools] Menu The following settings are available in the [Tools] menu: [Test Print] Perform a test print. The setting items are as follows: [Factory] Perform the factory test print. 1. Check and set the items as listed on the [Factory] menu. 2.
Page 220 [Test Print] Offset Set the stop position of the media. The setting range is from -30 to 30 dots. When you decrease the setting value, the stop position moves in the feed direction. When you increase the setting value, the stop position moves opposite the feed direction. Darkness Adjust Fine tune the print darkness of the test print.
Page 221 Offset Set the stop position of the media. The setting range is from -30 to +30 dots. When you decrease the setting value, the stop position moves in the feed direction (toward the front part of the media). When you increase the setting value, the stop position moves opposite the feed direction (toward the end part of the media).
Page 222 [Test Print] Offset Set the stop position of the media. The setting range is from -30 to +30 dots. When you decrease the setting value, the stop position moves in the feed direction (toward the front part of the media). When you increase the setting value, the stop position moves opposite the feed direction (toward the end part of the media).
Page 223 Pitch Set the print position in the vertical direction. The setting range is from -30 to +30 dots. When you decrease the setting value, the print position moves in the feed direction (toward the front part of the media). When you increase the setting value, the print position moves opposite the feed direction (toward the end part of the media).
Page 224 [Test Print] Pitch Set the print position in the vertical direction. The setting range is from -30 to +30 dots. When you decrease the setting value, the print position moves in the feed direction (toward the front part of the media). When you increase the setting value, the print position moves opposite the feed direction (toward the end part of the media).
Page 225: [Hex-Dump]
Label Length Set the length of one piece of the media used for the head check print. The setting range is from 40 to 240 dots. Pitch Set the print position in the vertical direction. The setting range is from -30 to +30 dots. When you decrease the setting value, the print position moves in the feed direction (toward the front part of the media).
Page 226 [HEX-Dump] • You can save a maximum of 10 received data files for each type of interface. Depending on the file size, the number of files you can save will be less than 10. • The details of the file created inside "hexdump/" of the product are as follows: BT00xx.bin Received data through Bluetooth.
Page 227 • Be sure to perform a virus check on the USB memory before connecting it to the product. SATO Corporation shall not be held responsible for any product malfunctions caused by a virus spread via USB memory. The procedure to copy the log files is as follows: 1.
Page 228 [HEX-Dump] ◦ buff/ The buffer data saved when you perform the [Buffer Dump]. ◦ hexdump/ The received data created through [Hex Dump Mode]. 2. Select the file to copy and press the button. A check mark appears on the right side of the file name.
Page 229: [Reset]
• Printing the contents of the file may use a lot of media. • When [Hex Dump Mode] is set to [Enabled], it may take some time before the files appear. [Reset] Initialize the settings or counter of the product. The setting item is as follows: [Select] Select the items to be initialized.
Page 230: [Profiles]
[Profiles] Printing Initialize the data and setting values in the [Printing] menu. Select the item to be initialized and then press the button ( ) to show the confirmation screen. If yes, press the button ( If not, press the button ( The product will reboot after the initialization.
Page 231 1. Select the profile to be deleted using the buttons. 2. Press the button or press the button ( ) to confirm. 3. In the message screen, press the button ( The profile name is deleted from the list. [Load] Load the profile of the product.
Page 232: [Service]
• Be sure to perform a virus check on the USB memory before connecting it to the product. SATO Corporation shall not be held responsible for any product malfunctions caused by a virus spread via USB memory. The setting items are as follows: HTTPS Installs the HTTPS certificates from the USB memory.
Page 233: [Delete Certificates]
SFTP Public Key Installs the SFTP certificates from the USB memory. SOTI Root CA Installs the SOTI Root CA certificates from the USB memory. SOTI Client Installs the SOTI client certificates from the USB memory. SOTI Private Key Installs the SOTI private key from the USB memory. The procedure to install the certificates and PAC files is as follows: 1.
Page 234: [Clone]
• Be sure to perform a virus check on the USB memory before connecting it to the product. SATO Corporation shall not be held responsible for any product malfunctions caused by a virus spread via USB memory. The selected item is as follows: Excl.
Page 235: [Logging Function]
SATO Corporation shall not be held responsible for any product malfunctions caused by a virus spread via USB memory. Press the button ( ) to copy the log data to the USB memory. • The saved log data is strictly for the use of SATO authorized service personnel.
Page 236: [Startup Guide]
[Startup Guide] [Remove] Delete the log data. Press the button ( ) to delete the log data. [Startup Guide] The startup guide is a function to help you through the initial product settings (language settings, print mode settings, and loading media, etc.). Enable or disable the startup guide.
Page 237: [Information] Menu
[Information] Menu The following settings are available in the [Information] menu: In the [Information] menu, you cannot change a setting in the display items. [Help] Shows the guidance video. You can view the video for loading the media, the cleaning method and replacement method of consumables.
Page 238 [Help] [Fanfold] Shows the video for loading the fan-fold media. The items are as follows: Continuous/Tearoff Shows the video for loading the fan-fold media. [Replace Paper] Shows the video for replacing the media. The items are as follows: [Roll] Shows the video for replacing the media roll. The items are as follows: Continuous/Tearoff Shows the video for replacing the media roll to the product to print in continuous/tear-off mode.
Page 239: [Build Version]
[Build Version] Shows the information and version of the product. Name Shows the name of the build version. Date Shows the build date. Checksum Shows the checksum of the build version. Kernel Version Shows the kernel version. Boot Version Shows the boot version. [Applications] Shows the printer language, etc., and versions of applications that are installed on the product.
Page 240: [Sensor Module]
Shows the FPGA version. [Counters] Shows the counter information of the product. • Only SATO authorized service personnel are permitted to clear the counter. The setting items are as follows: [Head] Shows the head counter information of the product. Life Shows the current print distance.
Page 241: [Estimated Printable]
[Estimated Printable] Shows estimates of the remaining number of sheets that can be printed, based on the remaining battery power, the number of sheets output, and the battery consumption. The count is cleared at the following times. • When the product is powered off •...
Page 242: [Wi-Fi Versions]
[Bluetooth] Passphrase Shows the passphrase. Channel Shows the channel. [Wi-Fi Versions] Shows the version of the wireless LAN. [Bluetooth] Shows the information of the Bluetooth connection.
Page 243: [Battery] Menu
[Battery] Menu The following settings are available in the [Battery] menu: [Health] Shows the battery condition. The condition is shown as [Good], [Replace], or [Poor]. You cannot change the setting. [SOH] Shows the condition of the battery as a numerical value. You cannot change the setting.
Page 244: [Full Charge Power-Off]
[Temp] Disabled Disable the Eco Charge function. • When using the product being set on the 1Bay Charging Cradle (option), [Enabled] is recommended. [Full Charge Power-Off] Set up the product's power-off function after charging is complete. While the product is paused in Online/Offline screen, the product powers off 3 seconds after it completes charging.
Page 245: [Battery Type]
[Battery Type] Shows the type of battery in use.
Page 246: [Shortcut] Menu
[Shortcut] Menu [Shortcut] Menu Frequently used settings are listed in the [Shortcut] menu.
Page 247: Configuring The Product Settings From A Web Browser
Configuring the Product Settings from a Web Browser Accessing to the Web Configuration Page The product can be operated through a web configuration page using any browser. With a WLAN connection, users can remotely get information from product or perform the product settings.
Page 248 Accessing to the Web Configuration Page b. Select [settings] for the user, enter the password, and click [Login]. The default setting for user is [settings], and for password is "PCB serial number (8 digits of uppercase English letters and numerals) +user". You can confirm the PCB serial number by executing [Configure List] from the [Tools] >...
Page 249: Dashboard
Dashboard [Dashboard] is the default page for the web configuration page. Each section shows specific information or the current status of the product. (1) [Printer Status] Shows the current state (online, offline, error) and current status icons. (2) [Printing] Shows the print speed, darkness, sensor, print mode and backfeed setting. (3) [Device] Shows the model, current resolution and options that are installed.
Page 250 Dashboard • Click [Login] to log in for viewing. The default setting for user is [settings], and for password is "PCB serial number (8 digits of uppercase English letters and numerals) +user". You can confirm the PCB serial number by executing [Configure List] from the [Tools] > [Test Print] menu. •...
Page 251: Settings
Settings The settings equivalent to the product's Settings mode can be performed on the browser. • Login is required to view the [Settings] page. Click [Login] to log in before opening the [Settings] page. The default setting for user is [settings], and for password is "PCB serial number (8 digits of uppercase English letters and numerals) +user".
Page 252 Settings The screen below is the example of [Printing] page. • If a message prompting you to restart the product appears at the top of the page, click [Reboot printer] to reboot the product to apply the settings.
Page 253: Tools
(3) [Install Package] Contact your SATO reseller or technical support for more information of the package file. (4) [Logs] List all log files in the log directory. Users can click to download the file.
Page 254 Tools (5) [Reset] You can do the setting equivalent to [Tools] > [Reset] in the Settings mode. Initialize the setting values and data saved on the product. (6) [Passwords] You can do the setting equivalent to [System] > [Password] > [Change Password] in the Settings mode.
Page 255: Certificates
Certificates Shows the root certificate authority and client certificates installed on the product. • Login is required to view the [Certificates] page. Click [Login] to log in before opening the [Certificates] page. The default setting for user is [settings], and for password is "PCB serial number (8 digits of uppercase English letters and numerals) +user".
Page 256: Enabling Sato App Storage
Enabling SATO App Storage Enabling SATO App Storage If you are a SATO App Storage user, log in to the cloud to enable the service on the product. This makes the product automatically download and install the latest label printing application that you uploaded to the cloud.
Page 257 When [Upload log data] is displayed, there is a print log which has not been uploaded to SATO App Storage. All the print logs which have not been uploaded to SATO App Storage are uploaded if [Upload log data] is selected.
Page 258 Enabling SATO App Storage The product logs onto the cloud. • If a login fails, a screen like the one shown below appears. The message that appears depends on the cause. Confirm that the account information is correct, and then try...
Page 259 7. If your account contains multiple different applications, the screen to select an application appears. Select the desired application and press the button ( The downloading and installing of application data automatically starts.
Page 260 [Application Setting] on the screen in step 5. Select an application from the list and press the button ( ). You can check the setting status of the automatic application update and the time product access the SATO App Storage.
Page 262 Enabling SATO App Storage • Login information and the times that SATO App Storage is accessed can be displayed while running an application, that has automatic updates enabled, via SATO App Storage. When the product is in Offline mode, briefly press the...
Page 263 When the product is in Online mode, briefly press the (power) button. And then press button ( ) while selecting [SATO App Storage].
Page 264 Enabling SATO App Storage...
Page 266: Adjusting The Product
Printable Area Adjusting the Product Printable Area The printable area of the product is shown in the figure below. (1) Print head (2) Printable area (3) Feed direction (4) Media guide (5) Maximum media width...
Page 267: Media Sensor Positions And Media Stop Positions
Media Sensor Positions and Media Stop Positions The positions of the media sensors and the media stop positions with the various print modes are as follows: (1) Center position (2) Dispenser sensor position (3) Tear-off position (4) Linerless cut position (5) Dispensing position (6) Print head position (7) Gap/I-mark sensor position...
Page 268: Flow Of Printing Operations
Printing Operations Flow of Printing Operations Printing Operations Printing operations vary depending on the combination of the following settings. • Print modes • Enabled/disabled media sensor • Enabled/disabled head check...
Page 269: Operations In Continuous Mode
Operations in Continuous Mode Continuous Mode/Media Sensor Enabled Operation • The figure above shows the reference position when the Gap sensor is used. Timing Chart (Without Head Check)
Page 270 Operations in Continuous Mode Timing Chart (With Head Check)
Page 271 Continuous Mode/Media Sensor Disabled Operation *1 The product will feed the actual vertical print size of media. However, if you specify the End Position (<EP>) command, the product will feed the specified vertical size of media. • The spaces between each layout varies depending on the print speed. In the figure above, as you set the print speed faster, the space between the first and second print becomes wider.
Page 272: Operations In Tear-Off Mode
Operations in Tear-Off Mode Operations in Tear-Off Mode Tear-off Mode/Media Sensor Enabled Operation *1 After printing, if the period specified in Option Waiting Time <TW> (initial value: 0 ms) has passed and if there is no print data remaining, the product will feed the media to the position for manual cutting.
Page 273 With head check Timing Chart (When <TW> is 500) Without head check With head check...
Page 274 Tear-off Mode/Media Sensor Disabled Operation *1 After printing, if the period specified in Option Waiting Time <TW> (initial value: 0 ms) has passed and if there is no print data remaining, the product will feed the media to the position for manual cutting.
Page 275 With head check...
Page 276: Operations In Dispenser Mode
Operations in Dispenser Mode Operations in Dispenser Mode Dispenser Mode, No Backfeed, with Media Sensor Enabled Operation *1 The dispenser sensor confirms the dispensing condition and the product does not perform the next operation until the label is dispensed. *2 Because backfeeding is not done, the media in this area is non-printable. •...
Page 277 Timing Chart (With Head Check)
Page 278 Dispenser Mode, Backfeed After Printing, with Media Sensor Enabled Operation *1 The dispenser sensor confirms the dispensing condition and the product does not perform the next operation until the label is dispensed. • The figure above shows the reference position when the Gap sensor is used. Timing Chart (Without Head Check)
Page 279 Timing Chart (With Head Check)
Page 280 Dispenser Mode, Backfeed Before Printing, with Media Sensor Enabled Operation *1 The dispenser sensor confirms the dispensing condition and the product does not perform the next operation until the label is dispensed. • The figure above shows the reference position when the Gap sensor is used. Timing Chart (Without Head Check)
Page 281 Timing Chart (With Head Check)
Page 282: Operations In Linerless Mode
Operations in Linerless Mode Operations in Linerless Mode Linerless Mode, Backfeed Before Printing, with Media Sensor Enabled Operation *1 The dispenser sensor checks the presence of labels; and the product does not perform the next operation until manual cutting is performed. *2 Adjustment of the feed position is only done after moving to the start position using the various adjustment functions.
Page 283 Timing Chart (With Head Check)
Page 284 Linerless Mode, Backfeed Before Printing, with Media Sensor Disabled Operation *1 The dispenser sensor checks the presence of labels; and the product does not perform the next operation until manual cutting is performed. *2 Adjustment of the feed position is only done after moving to the start position using the various adjustment functions.
Page 285 Timing Chart (With Head Check)
Page 286: Operations When The Media Sensor Is Disabled
Operations When the Media Sensor Is Disabled Operations When the Media Sensor Is Disabled Media Sensor Disabled When the media sensor is disabled, media stops at the specified print end line. • The spaces between each layout varies depending on the print speed. In the figure above, as you set the print speed faster, the space between the first and second print becomes wider.
Page 287: Adjusting The Base Reference Point
Adjusting the Base Reference Point About the Base Reference Point The base reference point is the point at which one determines the print position and stop/dispensing position. The base reference point differs depending on the print mode or media sensor you use. Continuous Mode I-mark label Gap label...
Page 288 About the Base Reference Point I-mark label Gap label (1) Feed direction (1) Feed direction (2) Dispensing position (2) Dispensing position (3) Print position (3) Print position Linerless Tearoff Mode I-mark Linerless Label (1) Feed direction (2) Tear-off position (3) Print position...
Page 289: Adjusting The Print Position
Adjusting the Print Position Set the [Pitch] in the [Printing] > [Advanced] > [Adjustments] menu to adjust the print position. • The above reference position (print position) is the stop position when the media sensor type is set to Gap. 1.
Page 290 Adjusting the Print Position 3. Select [Printing] using the buttons, and then press the button. 4. Select the [Advanced] > [Adjustments] > [Pitch] menu using the buttons, and then press the button. The [Pitch] screen appears. 5. Change the setting value. Press the buttons to select a number and then press the button to enter the number to the text box.
Page 291 8. Press the button again to change to Online mode. You can print to check the adjusted print position. • While the print job is paused, the [Adjustments] menu will appear instead of the [Settings] menu and you can adjust the print position.
Page 292: Adjusting The Media Stop Position
Adjusting the Media Stop Position Adjusting the Media Stop Position Set the [Offset] in the [Printing] > [Advanced] > [Adjustments] menu to adjust the media stop position. • The above tear-off position for printing indicates the label stop position when the media sensor is set to Gap sensor.
Page 293 3. Select [Printing] using the buttons, and then press the button. 4. Select the [Advanced] > [Adjustments] > [Offset] menu using the buttons, and then press the button. The [Offset] screen appears. 5. Change the setting value. Press the buttons to select a number and then press the button to enter the number to the text box.
Page 294 Adjusting the Media Stop Position • While the print job is paused, the [Adjustments] menu appears instead of the [Settings] menu and you can adjust the media stop position.
Page 295: Notes On The Stop/Cut Position Of Different Media
Notes on the Stop/Cut Position of Different Media Stop Position of the Label in Dispenser Mode The regular position is to let the label stay about 4mm (0.16") on the liner. (1) Feed direction (2) Dispenser bar (3) Print head Cut Position When Using the Label in Tear-Off Mode The regular cut position is between labels (only cut on the liner).
Page 296 Notes on the Stop/Cut Position of Different Media Cut Position When Using the Media with Perforated Line in Tear-Off Mode For media with perforated lines, adjust the cut position so as not to cut the media on the perforated line or before the perforated line. When the media is cut on the area not to be cut, it could cause a paper jam or damage.
Page 297: Adjusting The Print Quality
Adjusting the Print Quality Adjusting the Print Darkness The adjustment procedure for the print darkness is as follows: • You can fine tune the print darkness by setting the [Darkness Adjust] in the [Printing] > [Advanced] > [Adjustments] menu. • When the [Printing] >...
Page 298 Adjusting the Print Darkness 3. Press the buttons to select [Printing], and then press the button. 4. Press the buttons to select [Darkness], and then press the button. The [Darkness] screen appears. 5. Press the buttons to select a value. The setting range is from 1 to 10.
Page 299 7. Press the button to change to Offline mode. 8. Press the button again to change to Online mode. You can print to check the print quality.
Page 300: Adjusting The Print Speed
Adjusting the Print Speed Adjusting the Print Speed The adjustment of the print speed not only changes the speed of printing but also affects the print quality. • When the [Printing] > [Advanced] > [Prioritize] menu has been set to [Commands] and the print speed is specified by command, the data will be printed with the print speed specified by the command.
Page 301 4. Press the buttons to select [Speed], and then press the button. The [Speed] screen appears. 5. Press the buttons to select a value. 6. Press the button ( ) or button to save the setting value. 7. Press the button to change to Offline mode.
Page 302: Adjusting The Product's Buzzer Volume
Adjusting the Product's Buzzer Volume Adjusting the Product's Buzzer Volume The adjustment procedure for the buzzer volume when an error occurs is as follows: 1. When the product is in Online mode, press the button to change to Offline mode. 2.
Page 303 4. Press the buttons to select [Sound] > [Volume], and then press the button. The [Volume] screen appears. 5. Press the buttons to set the volume. 6. Press the button ( ) or button to save the setting.
Page 304: Initializing The Product
Procedures for Initializing Initializing the Product Procedures for Initializing Initialize the product's data and setting values. • It is generally not necessary to perform the initialization. Doing so could change the print conditions. • You cannot recover the data and settings that are lost because of initialization. Before doing an initialization, make a backup if needed.
Page 305 3. Press the buttons to select [Tools], and then press the button. 4. Press the buttons to select [Reset], and then press the button. 5. Select a type of reset. [Data] Initialize the data saved in the product. [Data & Settings] Initialize the product's data and setting values.
Page 306 Procedures for Initializing 6. If you selected [Data & Settings] or [Settings], you can select the setting items to be initialized. [User Reset] Initialize the setting values. [User Reset (-Interface)] Initialize the setting values, except the interface settings. [Factory Reset] Initialize to the factory default settings.
Page 307 The initialization is performed. Depending on the reset items you selected, the product restarts when the initialization is complete.
Page 308: List Of Initial Values
[Printing] Menu List of Initial Values [Printing] Menu Initial values refer to the values set for the product when it was shipped from the factory. If you reset the product, the values set in the product are initialized. The table below shows the initial value of each setting item and whether it would be initialized.
Page 309 Setting Item Initial Value Initialized by User Reset/ Factory Reset [Horizontal] 0 dot Yes/Yes [Advanced] [Calibrate] [Auto-calibration] [GAP Levels] Value adjusted by the No/No factory [GAP Slice Level] Auto No/No [I-Mark Levels] Value adjusted by the No/No factory [I-Mark Slice Level] Auto No/No [Head Check]...
Page 310: [Interface] Menu
[Interface] Menu [Interface] Menu Initial values refer to the values set for the product when it was shipped from the factory. If you reset the product, the values set in the product are initialized. The table below shows the initial value of each setting item and whether it would be initialized.
Page 311 Yes/Yes [Port No.] Yes/Yes [Username] Yes/Yes [Password] Yes/Yes [Exclude] Yes/Yes [DHCP Options] [Update DNS (Option 81)] [Disabled] Yes/Yes [Hostname] sato-wlan-serial Yes/Yes number [Hostname (Option 12)] [Disabled] Yes/Yes [Hostname Suffix] Printer serial number Yes/Yes [UserClass (Option 77)] [Disabled] Yes/Yes [UserClass] [PTR]...
Page 312 [Interface] Menu Setting Item Initial Value Initialized by User Reset/ Factory Reset [Band] [All] Yes/Yes [SSID] SATO_PRINTER Yes/Yes [Hidden SSID] [Enabled] Yes/Yes [Mode] [Infrastructure] Yes/Yes [Channel] Yes/Yes [Security] [None] Yes/Yes [WEP Conf.] [Authentication] [Open System] Yes/Yes [Key Index] Yes/Yes [Key #1] to [Key #4] Yes/Yes [WPA Conf.] [WPA Authentication]...
Page 313 Setting Item Initial Value Initialized by User Reset/ Factory Reset [NTP] [Enable] [Disabled] No/Yes [Error] [Disabled] No/Yes [Time Server IP] 0.0.0.0 No/Yes [LPD] [Enable] [Enabled] Yes/Yes [DNS Lookup] [Disabled] Yes/Yes [FTP] [Enable] [Disabled] Yes/Yes [FTP Timeout] 300 sec Yes/Yes [SFTP] [Enable] [Disabled] Yes/Yes...
Page 314 [Interface] Menu Setting Item Initial Value Initialized by User Reset/ Factory Reset [Enable] [Enabled] Yes/Yes [Read-Only] [SNMP Version] [1|2c|3] Yes/Yes [Community] public Yes/Yes [User] rouser Yes/Yes [User Security] [None] Yes/Yes [Authentication Protocol] [MD5] Yes/Yes [Authentication Passphrase] mypassword Yes/Yes [Privacy Protocol] [DES] Yes/Yes [Privacy Passphrase]...
Page 315 Setting Item Initial Value Initialized by User Reset/ Factory Reset [Community] trapcom Yes/Yes [User] trapuser Yes/Yes [Engine ID] Number generated from Yes/Yes codes unique to each product [Security] [None] Yes/Yes [Authentication Protocol] [MD5] Yes/Yes [Authentication Passphrase] mypassword Yes/Yes [Privacy Protocol] [DES] Yes/Yes [Privacy Passphrase]...
Page 316 [Interface] Menu Setting Item Initial Value Initialized by User Reset/ Factory Reset [Notifications] No/No [Time 1] 00:00 No/No [Time 2] 00:00 No/No [Time 3] 00:00 No/No [Weekday] [Monday] No/No [Day] No/No [Time] 00:00 No/No [Update Screen] [Normal] No/No [QR code offset] [Vertical] 0 dot No/No...
Page 317 Yes/Yes [LPD] [Enabled] Yes/Yes [MAILC] [Enabled] Yes/Yes [NTP] [Disabled] No/Yes [Online Services] [Disabled] No/No [PING] [Enabled] Yes/Yes [SATO All-In-One Tool] [Enabled] Yes/Yes [SCP] [Enabled] Yes/Yes [SNMP Agent] [Enabled] Yes/Yes [WEBC] [Enabled] Yes/Yes [WebConfig] [Enabled] Yes/Yes [Custom Settings] [TCP Source Port] [Existing Port No.]...
Page 318 [Flow Control] [STATUS4] Yes/Yes [Change USB Serial] [Disabled] No/Yes [Bluetooth] [Enable] [Enabled] Yes/Yes [BT Operation Mode] [Device] Yes/Yes [Name] SATO Yes/Yes PRINTER_xxxxxxxxxxxx (BD address) [PIN Code] 0000 Yes/Yes [BD Address] xxxxxxxxxxxx Yes/Yes [Firm Version] No/No [Host BD Address] Yes/Yes [Pairing]...
Page 319: [Applications] Menu
Setting Item Initial Value Initialized by User Reset/ Factory Reset [IAP Ready] [Enabled] No/No [iOS Reconnect] [Disabled] Yes/Yes [Authentication] [Level 4] Yes/Yes [ISI] 2048 Yes/Yes [ISW] Yes/Yes [PSI] 2048 Yes/Yes [PSW] Yes/Yes [CRC Mode] [Disabled] Yes/Yes [Flow Control] [STATUS4 MULTI] Yes/Yes [NFC] [I/F Enable]...
Page 320 [Applications] Menu Setting Item Initial Value Initialized by User Reset/ Factory Reset [Font Settings] [Zero Slash] [Enabled] Yes/Yes [Kanji] [Kanji Set] [GB18030] Yes/Yes [Character Code] [GB18030] Yes/Yes [Kanji Style] [Gothic] Yes/Yes [Proportional] [Enabled] Yes/Yes [Code Page] Yes/Yes [€] Yes/Yes [Compatible] [CODE128(C) Zero Fill] [Disabled] Yes/Yes...
Page 321: [System] Menu
Setting Item Initial Value Initialized by User Reset/ Factory Reset [New Font Encoding] [Disabled] Yes/Yes [Proportional] [Disabled] Yes/Yes [Zero Slash] [Disabled] Yes/Yes [Format Save] [Enabled] Yes/Yes [AEP] [Enable] [Disabled] No/Yes [Starting Application] Standard Demo No/Yes [Delete Application] [Label Rotation] [Disabled] Yes/Yes [System] Menu Initial values refer to the values set for the product when it was shipped from the factory.
Page 322: [Tools] Menu
[Tools] Menu Setting Item Initial Value Initialized by User Reset/ Factory Reset [Clean Printhead] [Clean Printhead] [Disabled] Yes/Yes [Cleaning Interval] 25 m Yes/Yes [Change Printhead] [Change Printhead] [Disabled] Yes/Yes [Printhead Interval] 30 km Yes/Yes [Change Platen] [Change Platen] [Disabled] Yes/Yes [Platen Interval] 30 km Yes/Yes...
Page 323 • Normally, it is not necessary to perform the initialization. Doing an initialization removes all the product's settings that the customer changed. Setting Item Initial Value Initialized by User Reset/ Factory Reset [Test Print] [Factory] [Label Width] [Large] Yes/Yes [Pitch] 0 dot No/No [Offset]...
Page 324 [Tools] Menu Setting Item Initial Value Initialized by User Reset/ Factory Reset [BD Address] [Label Width] [Large] [Pitch] 0 dot No/No [Offset] 0 dot No/No [Darkness Adjust] No/No [Head Check] [Label Width] 832 dot Yes/Yes [Label Length] 120 dot Yes/Yes [Pitch] No/No [Offset]...
Page 325: [Information] Menu
[Information] Menu Initial values refer to the values set for the product when it was shipped from the factory. If you reset the product, the values set in the product are initialized. The table below shows the initial value of each setting item and whether it would be initialized.
Page 326: [Battery] Menu
[Battery] Menu [Battery] Menu Initial values refer to the values set for the product when it was shipped from the factory. If you reset the product, the values set in the product are initialized. The table below shows the initial value of each setting item and whether it would be initialized.
Page 327: Maintenance
Paper jam might occur if the top cover is closed for a long period with linerless labels loaded. • Contact your SATO reseller or technical support to purchase the cleaning kit, cleaning sheets, and other of our cleaning products.
Page 328: Cleaning Intervals
Cleaning Intervals Cleaning Intervals Clean the product at the following regular intervals. • The below cleaning intervals are only for reference. Clean the product when necessary even if you are not at a regular interval. • After you print 1 media roll or whenever there is any glue residue or paper dust on the media route.
Page 329: Cleaning The Inside Of The Product
• Cleaning fluid for the product is optional. To purchase the cleaning fluid for the product, contact your SATO reseller or technical support. 1. Make sure that the product is powered off, and then remove the battery. 2. Press the cover open button (1) to open the top cover (2).
Page 330 Cleaning the Inside of the Product 5. Use a cotton cloth dampened with cleaning fluid to wipe dirt off the media guides (4), media roll holder (5), 3 sensors (6), media route around the platen roller (7), and the platen roller (8). 6.
Page 331: Cleaning The Inside Of The Product (For Linerless Models)
• Cleaning fluid for the product is optional. To purchase the cleaning fluid for the product, contact your SATO reseller or technical support. 1. Make sure that the product is powered off, and then remove the battery. 2. Press the cover open button (1) to open the top cover (2).
Page 332 Cleaning the Inside of the Product (for Linerless Models) 5. Use a cotton cloth dampened with cleaning fluid to wipe dirt off the linerless tear- off parts (4), media guides (5), media roll holder (6), 3 sensors (7), rollers (8), media route around the linerless platen roller (9), and the linerless platen roller (10).
Page 333: Cleaning The Exterior Of The Product Using Disinfectant Chemicals
Cleaning the Exterior of the Product Using Disinfectant Chemicals You can clean the exterior of the product using disinfectant chemicals. Available chemicals are as follows: Read the manufacturer's precautions before using any of these chemicals and be sure to use them as instructed.
Page 334 Cleaning the Exterior of the Product Using Disinfectant Chemicals 2. Wearing gloves, wipe the exterior of the product using a cotton cloth dampened with a disinfectant chemical. • Wipe off the surfaces of the product so that no chemicals remain. •...
Page 335: Replacing Consumable Parts
Replacing Consumable Parts Replacing the Print Head You can easily remove and replace a damaged or worn print head. • Do not power on or off the product, connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock. •...
Page 336 Replacing the Print Head • The print head and its surroundings are hot after printing. Wait until the product cools down. • Touching the edge of the print head with your bare hand could cause injury. • Do not touch the heating unit and terminals of the print head. a.
Page 337 6. Insert the flat cable (7) into the connector (6) of the new print head, and press the connector in, in the direction of the arrows. Insert the flat cable perpendicularly into the connector until the white line on the flat cable. •...
Page 338 Replacing the Print Head 8. Reload the media if you removed it in step 4. 9. Close the top cover. Push both ends of the top cover, and close it firmly until it clicks. • When closing the top cover, be careful not to pinch your fingers.
Page 339: Replacing The Platen Roller
Replacing the Platen Roller You can easily remove and replace a damaged or worn platen roller. • Do not power on or off the product, connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock. •...
Page 340 Replacing the Platen Roller 4. Loosen the 2 fixed screws. 5. Lower the inner cover (3) forward and pull the platen roller (4) forward to remove it.
Page 341 6. Install the new platen roller (5) and lower it inside and press on both ends firmly from above 7. Return the inner cover (3).
Page 342 Replacing the Platen Roller 8. Fasten the 2 screws. 9. Reload the media if you removed it in step 3. 10. Close the top cover. Push both ends of the top cover, and close it firmly until it clicks. • When closing the top cover, be careful not to pinch your fingers.
Page 343: Linerless Platen Roller Replacement Timing
Linerless Platen Roller Replacement Timing The linerless platen roller has a blue stripe on the center of the roller. When the blue striped marking started to fade off, it indicates that you should replace the linerless platen roller. • This is only a general guideline. The condition in which the linerless platen roller wears out varies depending on the media that is used.
Page 344: Operating The Notification Screen Of The Sos (Sato Online Services) On-Demand Mode (Sos Users Only)
Operating the Notification Screen of the SOS (SATO Online Services) On-Demand Mode (SOS users only) Operating the Notification Screen of the SOS (SATO Online Services) On-Demand Mode (SOS users only) In the SOS (SATO Online Services) function, the product information is sent to the SOS cloud and monitored and managed. The status icon and the notification screen appear at the time specified when [SOS Mode] is set to [On-Demand] in the [Interface] >...
Page 345 By pressing the button ( ), the QR code for periodic notification is reset and the display returns to the Offline screen. The status icon changes to By pressing the button (PRINT), the QR code for periodic notification is printed. •...
Page 346: Sos (Sato Online Services) Application (Sos Users Only)
SOS (SATO Online Services) Application (SOS users only) Information on the product can be sent to the SOS cloud if you enable the SOS (SATO Online Services) on the product. To send the information on the product to the SOS cloud, you need to install the SOS application on an NFC-enabled mobile device and connect it with the product.
Page 347: When You Are In Trouble
Cause Powering On/Off the Product A defect has occurred in the product. Countermeasure Power the product off and then on again. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 348 Cause (2) The sensor for detecting the open/close status of the top cover is defective. Countermeasure (2) Contact your technical support. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 349 Error Message 1008 (Out of Paper) When there is an error with the product, the error message appears on the screen. Check the cause and countermeasure, and then take appropriate action. To clear the error: Open the top cover and load media or press the button (CLEAR) or the button.
Page 350 Cause and Countermeasure Reference Countermeasure (4) Clean the media sensor. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 351 Error Message 1010 (Media Error) When there is an error with the product, the error message appears on the screen. Check the cause and countermeasure, and then take appropriate action. To clear the error: Open and close the top cover or press the button (CLEAR) or the button.
Page 352 The media error appears when [Check Media Size] in [Advanced] under the [Printing] menu is set to [Enabled]. Check Media Size Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 353 Error Message 1012 (Head Error) When there is an error with the product, the error message appears on the screen. Check the cause and countermeasure, and then take appropriate action. To clear the error: Press and hold the button (CLEAR) for 5 seconds to switch to Offline mode and temporarily disable the head check until the product is powered off.
Page 354 Error Message 1013 (USB R/W Error) When there is an error with the product, the error message appears on the screen. Check the cause and countermeasure, and then take appropriate action. To clear the error: Connect the USB memory and then disconnect it, or press the button (CLEAR) or the button.
Page 355 Cause and Countermeasure Countermeasure (4) Format the USB memory to FAT32 format. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 356 The command error appears when [Show Error] in [SBPL] under the [Applications] menu is set to [Enabled]. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble How to See the Command Error Information Location of error occurrence •...
Page 357 "Caaa" in the command error message shows the location of command error. The number of ESC commands from start code <A> command is shown in "aaa". Note that the start code <A> command is not included in the number of ESC commands, which can be shown up to 999.
Page 358 Description ("cc") Cause PDF417 is specified There is a mistake in the PDF417 specification. incorrectly Error in generating QR There was a fault when generating the QR code. code...
Page 359 The temperature of the product has exceeded its tolerance value. Countermeasure Stop the operation of the product to let the temperature decrease. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 360 There was a mistake in the network settings or a network malfunction occurred. Countermeasure (2) Check the network settings and the network environment. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 361 Error Message 1028 (Gap Not Found) When there is an error with the product, the error message appears on the screen. Check the cause and countermeasure, and then take appropriate action. To clear the error: Open and close the top cover or press the button (CLEAR) or the button.
Page 362 Cause and Countermeasure Reference Countermeasure (4) Adjust the media sensor level. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 363 Error Message 1035 (I-mark Not Found) When there is an error with the product, the error message appears on the screen. Check the cause and countermeasure, and then take appropriate action. To clear the error: Open and close the top cover or press the button (CLEAR) or the button.
Page 364 Cause and Countermeasure Reference Countermeasure (4) Adjust the media sensor level. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 365 Cause and Countermeasure Reference Cause Charging the Battery The battery is running low. Inserting the Battery Countermeasure Charge or replace the battery. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 366 Change the Wi-Fi settings or press the button (CLEAR). Cause and Countermeasure Reference Cause EAP Conf. EAP Authentication failure. Countermeasure Use the correct Wi-Fi settings. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 367 This error will not occur if the connection to the access point is not established. Countermeasure Use the correct Access Point (AP) and authentication server settings. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 368 Check the cause and countermeasure, and then take appropriate action. To clear the error: Press the button (CLEAR). Cause and Countermeasure Reference Cause Contact Information for When You Are in Bluetooth module is defective. Trouble Countermeasure Replacement of control board is necessary. Contact your SATO technical support.
Page 369 [PRINT]: Continue printing from the print data where the CRC error occurred. ◦ [CANCEL]: Cancel the print data where the CRC error occurred and continue printing from the next item. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 370 Cause and Countermeasure Cause The battery is being charged with low battery status. Countermeasure Charge the product so that it can perform printing. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 371 Cause and Countermeasure Reference Cause Inserting the Battery ◦ The battery is disconnected. ◦ The battery is not inserted. Countermeasure Insert the battery. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 372 Cause Inserting the Battery The battery has deteriorated. Countermeasure Replace the battery. • When this error occurs, charging is not possible. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 373 When this error occurs, charging and operations are not possible. Check the environmental conditions in which the product is being used. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 374 Inserting the Battery A defect has occurred in the battery. Countermeasure Replace the battery. • When this error occurs, charging is not possible. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 375 The temperature of the product has exceeded its tolerance value. Countermeasure Stop the operation of the product to let the temperature decrease. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 376 Error Message 1066 (Paper Jam) When there is an error with the product, the error message appears on the screen. Check the cause and countermeasure, and then take appropriate action. To clear the error: Open the top cover and load the media again. Cause and Countermeasure Reference Cause (1)
Page 377 Cause and Countermeasure Reference Countermeasure (4) Cleaning the Inside of the Product (for Clean the media sensor. Linerless Models) Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 378 Cause and Countermeasure Cause You cannot power off the product during charging. Countermeasure Power off the product after charging is complete. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 379 Check the cause and countermeasure, and then take appropriate action. To clear the error: Press the button (CLEAR). Cause and Countermeasure Reference Cause Contact Information for When You Are in The wireless LAN module is damaged. Trouble Countermeasure Replacement of control board is necessary. Contact your SATO technical support.
Page 380 The operation time may become short and printing quality may become poor. Countermeasure Replace the battery. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 381 The battery is exhausted. Replace the battery. The operation time may become short and printing quality may become poor. Countermeasure Replace the battery. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 382 The product has not been correctly powered off. (The battery is disconnected.) Countermeasure ◦ Power off the product, and then remove the battery. ◦ Check the setting information. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 383 To clear the error: Press the button (CLEAR). Cause and Countermeasure Reference Cause Contact Information for When You Are in The NFC module is not operating correctly. Trouble Countermeasure A replacement of the NFC module is required. Contact your SATO technical support.
Page 384 (CLEAR). Cause and Countermeasure Cause A command error occurs and the settings are not saved correctly. Countermeasure Check the command. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 385 (The battery is disconnected or other The Settings Menu problem exists.) Countermeasure ◦ Power off the product correctly. ◦ Reset the product in the Settings menu. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 386 To clear the error: Press the button (CLEAR). Cause and Countermeasure Reference Cause Contact Information for When The MFi chip in the Bluetooth module is damaged. You Are in Trouble Countermeasure Replacement of control board is necessary. Contact your SATO technical support.
Page 387 If the dispenser unit is pulled out, then set [Print Mode] to [Dispenser]. If the dispenser unit is not set up, then set something other than [Dispenser]. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 388 Charge the battery with the AC adapter (option) or the battery charger (option) If it is not resolved, replace the battery. Contact your SATO technical support if the error cannot be resolved. Contact Information for When You Are in Trouble...
Page 389: Error Message Indication And Operating Procedure When The Sos (Sato Online Services) Is Enabled (Sos Users Only)
SOS (SATO Online Services) Is Enabled (SOS users only) The SOS (SATO Online Services) icon appears in the error message when SOS is enabled. If you select the SOS icon, a QR code containing the error information and the contact telephone number appears.
Page 390 Error Message Indication and Operating Procedure When the SOS (SATO Online Services) Is Enabled (SOS users only) Scan the QR code with the specialized SOS application from a tablet device or smartphone. After scanning the QR code, the menu for the specialized SOS application appears.
Page 391: Messages For Provisioning Errors When Sos (Sato Online Services) Is Enabled (Sos Users Only)
Messages for Provisioning Errors When SOS (SATO Online Services) is Enabled (SOS users only) A provisioning error occurs if authentication with the server fails while adding the product to SOS. The messages differ depending on the cause. Check the following countermeasures, and then take appropriate action.
Page 392: Contact Information For When You Are In Trouble
Contact Information for When You Are in Trouble Contact Information for When You Are in Trouble Contact Us Access the following site to send us your questions or comments. https://www.sato-global.com/contact/...
Page 393: Product Specifications
Product Specifications Hardware Dimensions and Weight Item Description External dimensions 180 mm (7.09") (width) x 195 mm (7.68") (depth) x 85 mm (3.35") (height) (excludes projections) Weight Approx. 1440 g (3.2 lb) (including the battery, not including media) Power Supply Item Description Input Voltage...
Page 394 Hardware Item Description When charging 55 VA/28 W (AC100 V/50 Hz) 83 VA/28 W (AC230 V/50 Hz) Standby 10.0 VA/3.3 W (AC100 V/50 Hz) 15.2 VA/3.6 W (AC230 V/50 Hz) Processing Item Description Flash ROM SDRAM User Registration Maximum 2GB Area Buffer full Receive Buffer...
Page 395 Item Description Standard Operating Temperature -15 to 50 °C (5 to 122 °F) (environment except when printing or feeding) Linerless Tearoff Mode 5 to 35 °C (41 to 95 °F) Storage temperature -25 to 60 °C (-13 to 140 °F) Charging temperature 5 to 35 °C (41 to 95 °F) range...
Page 396 Hardware Item Description Linerless tearoff Pitch direction Top: 5.0mm (0.2"), Bottom: 1.5 mm (0.06") Width direction Left: 1.5 mm (0.06"), Right: 1.5 mm (0.06") *May affect the print quality. Be sure to avoid the non-printable area when printing. Printable Area Length 1000 mm (39.37") x Width 104 mm (4.09") Print End Position 0 to 8000 dots (1 dot = 0.125mm)
Page 397: Interface
Interface Supported Interfaces For data communication with the host, the product supports the following interfaces. Standard • USB Interface (Mini-B) • Wireless LAN Interface • Bluetooth Interface • NFC Interface • Do not connect or disconnect the interface cables (or use a switch box) with power supplied to either the product or host.
Page 398: Usb Interface
USB Interface USB Interface This interface complies with the USB 2.0 standard. Install the USB driver to the computer before use. Basic Specifications Connector USB (Mini-B) Protocol • STATUS4 Power Supply BUS Power through cable Pin Assignments Pin No. Description VBus -Data +Data...
Page 399: Bluetooth Interface
Bluetooth Interface This interface complies with the Bluetooth 5.0 standard. Basic Specifications Signal Level Class 2 Communication Distance 10 m (32.8 feet) Profile • Serial Port Profile (SPP) • Human Interface Device Profile (HID) • iAP/ Serial Port Profile (iSPP) •...
Page 400: Nfc Interface
NFC Interface NFC Interface This interface complies with the NFC Forum Type 2 Tag. • Specifications are subject to change without notice.
Page 401: Wireless Lan Interface
Wireless LAN Interface This interface complies with the IEEE802.11a/b/g/n/ac standard. • Before using wireless LAN near medical devices and facilities, consult your system administrator. Basic Specifications Protocol • STATUS3 • STATUS4 IP Address • IPv4 • IPv6 Subnet Mask / Prefix Length •...
Page 402 Wireless LAN Interface Basic Specifications • Shared Key • WPA/WPA2 • Perform the RADIUS server authentication using 802.1x (EAP- TLS, EAP-LEAP, EAP-TTLS, EAP-PEAP, EAP-FAST protocol) Encryption • None • WEP (64 bits/128 bits) • TKIP • AES (WPA2-PSK, WPA2-802.1x) Communication Mode •...
Page 403: Printer Language
Printer language • SBPL • SZPL • SIPL • SCPL...
Page 404: Standards
Standards Standards Item Description Environmental Standard Compatible with the RoHS directive Energy Saving • Use an AC adapter that complies with DoE Level 6 • Use an AC adapter that complies with ErP Directive Tier 2. • Complies with the California Energy Commission's standards for battery chargers.
Page 405: Usable Media
Usable Media • Use our specified supply products. Type • Media roll (face-out) • Fan-fold media Size • Continuous Item Description Media Length 13 to 305 mm (0.51" to 12.01") Media Length (With 16 to 308 mm (0.63" to 12.13") Liner) Media Width 38 to 111 mm (1.5"...
Page 406 38 to 114 mm (1.5" to 4.49") • For Linerless label, you need to set the product according to your print layout conditions. For details, contact your SATO reseller. • The supported label sizes and print quality vary depending on the output speed and media combination, and the product settings and operating environment.
Page 407 • The height may be limited depending on where media is placed. • When drawing the media from under the desk, not from the position on the same desk which the rear side of the product is placed, place the media so as not to obstruct the printing operation.
Page 408: Usable Fonts
Usable Fonts Usable Fonts Bitmap Fonts Item Description 9 dots H x 5 dots W 15 dots H x 8 dots W 20 dots H x 13 dots W 30 dots H x 18 dots W 52 dots H x 28 dots W 9 dots H x 5 dots W 17 dots H x 17 dots W 24 dots H x 24 dots W...
Page 409 SATO Vica • SATO WingBats • SATO UD Mincho Japanese • SATO UD Gothic Japanese • SATO UD Song Simplified Chinese • SATO UD Hei Simplified Chinese • SATO UD Ming Traditional Chinese • SATO UD Hei Traditional Chinese •...
Page 410 Usable Fonts Item Description • SATO UD Dotum Korean • SATO UD Serif • SATO UD Sans • SATO UD Naskh Arabic • SATO UD Kufic Arabic • SATO UD Serif Hebrew • SATO UD Sans Hebrew • SATO UD Serif Thai •...
Page 411 X20 Font The X20 font is a bitmap font with a basic size of 9 dots H x 5 dots W. This supports fixed pitch only. A font sample is shown in the figure below.
Page 412 X21 Font The X21 font is a bitmap font with a basic size of 17 dots H x 17 dots W. You can select fixed pitch or proportional pitch. A font sample is shown in the figure below. • To select proportional pitch, enable [SBPL] > [Font Settings] > [Proportional] in the [Applications] menu, or specify with the command.
Page 413 X22 Font The X22 font is a bitmap font with a basic size of 24 dots H x 24 dots W. You can select fixed pitch or proportional pitch. A font sample is shown in the figure below. • To select proportional pitch, enable [SBPL] > [Font Settings] > [Proportional] in the [Applications] menu, or specify with the command.
Page 414 X23 Font The X23 font is a bitmap font with a basic size of 48 dots H x 48 dots W. You can select fixed pitch or proportional pitch. A font sample is shown in the figure below. • To select proportional pitch, enable [SBPL] > [Font Settings] > [Proportional] in the [Applications] menu, or specify with the command.
Page 415 X24 Font The X24 font is a bitmap font with a basic size of 48 dots H x 48 dots W. You can select fixed pitch or proportional pitch. A font sample is shown in the figure below. • To select proportional pitch, enable [SBPL] > [Font Settings] > [Proportional] in the [Applications] menu, or specify with the command.
Page 416 U Font The U font is a bitmap font with a basic size of 9 dots H x 5 dots W. This supports the fixed pitch only. The figure below is a font sample when the code on page 858 is used. •...
Page 417 S Font The S font is a bitmap font with a basic size of 15 dots H x 8 dots W. This supports fixed pitch only. The figure below is a font sample when the code on page 858 is used. •...
Page 418 M Font The M font is a bitmap font with a basic size of 20 dots H x 13 dots W. This supports fixed pitch only. The figure below is a font sample when the code on page 858 is used. •...
Page 419 WB Font The WB font is a bitmap font with a basic size of 30 dots H x 18 dots W. This supports fixed pitch only. The figure below is a font sample when the code on page 858 is used. •...
Page 420 WL Font The WL font is a bitmap font with a basic size of 52 dots H x 28 dots W. This supports fixed pitch only. The figure below is a font sample when the code on page 858 is used. •...
Page 421 XU Font The XU font is a bitmap font with a basic size of 9 dots H x 5 dots W. You can select fixed pitch or proportional pitch. The figure below is a font sample when the code on page 858 is used. •...
Page 422 XS Font The XS font is a bitmap font with a basic size of 17 dots H x 17 dots W. You can select fixed pitch or proportional pitch. The figure below is a font sample when the code on page 858 is used. •...
Page 423 XM Font The XM font is a bitmap font with a basic size of 24 dots H x 24 dots W. You can select fixed pitch or proportional pitch. The figure below is a font sample when the code on page 858 is used. •...
Page 424 XB Font The XB font is a bitmap font with a basic size of 48 dots H x 48 dots W. You can select fixed pitch or proportional pitch. The figure below is a font sample when the code on page 858 is used. •...
Page 425 XL Font The XL font is a bitmap font with a basic size of 48 dots H x 48 dots W. You can select fixed pitch or proportional pitch. The figure below is a font sample when the code on page 858 is used. •...
Page 426 OCR-A Font The OCR-A font is a bitmap font with a basic size of 22 dots H x 15 dots W. This supports fixed pitch only. A font sample is shown in the figure below.
Page 427 OCR-B Font The OCR-B font is a bitmap font with a basic size of 24 dots H x 20 dots W. This supports fixed pitch only. A font sample is shown in the figure below.
Page 428 POP Font The POP font is a bitmap font with a basic size of 133 dots H x 80 dots W. You can select fixed pitch or proportional pitch. A font sample is shown in the figure below. • To select proportional pitch, enable [SBPL] > [Font Settings] > [Proportional] in the [Applications] menu, or specify with the command.
Page 429 Outline Fonts The font type, font size and font shape can be specified for the outline fonts. For the font type, you can select fixed pitch or proportional pitch. You can also specify kanji, but kanji supports fixed pitch only. The figure below is a sample of some font shapes.
Page 430 The figure below is a font sample with the standard font. • The font size can be specified from 1 to 999 dots, but if the font size is too small for the font shape, it cannot be recognized as a font. Please be careful. Also, if the specified font size is too small, it may collapse, depending on the font.
Page 431 Multilingual Font The product contains various multilingual fonts. The figure below is a sample of some of the multilingual fonts.
Page 432 Scalable Fonts The product contains various scalable fonts. The figure below is a sample of some scalable fonts.
Page 433: Usable Barcodes
Usable Barcodes Code Type Description Barcodes • UPC-A/UPC-E • JAN/EAN • CODE39, CODE93, CODE128 • GS1-128(UCC/EAN128) • CODABAR(NW-7) • • Industrial 2 of 5 • Matrix 2 of 5 • • POSTNET • UPC add-on code • BOOKLAND • USPS Code •...
Page 434 Usable Barcodes Code Type Description • GS1 DataBar Stacked Composite (CC-A/CC-B) • GS1 DataBar Expanded Stacked Composite (CC-A/CC-B) • GS1 DataBar Expanded Composite (CC-A/CC-B) • GS1 DataBar Stacked Omnidirectional Composite (CC-A/CC-B) • GS1 DataBar Limited Composite (CC-A/CC-B) • GS1-128 Composite (CC-A/CC-B/CC-C) •...
Page 435: Support And Warranty
SOS (SATO Online Services) (SOS users only) The SOS (SATO Online Services) is a remote maintenance service that monitors your product status for 24 hours and supports its stable operation. To use this service, create an SOS account and add your product.
Page 436: Warranty For Consumables Within The Product Warranty Period
Warranty for Consumables within the Product Warranty Period Warranty for Consumables within the Product Warranty Period For information on the warranty period for print heads and platen rollers refer to the SATO Global Warranty Program. https://www.sato-global.com/warranty/...
Page 437 Back Cover March 2023 Version 3...

SATO PW4NX Operator's Manual

Quick Links

Related Manuals for SATO PW4NX

Summary of Contents for SATO PW4NX