SATO PW4NX Service Manual
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SATO PW4NX Service Manual

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Service Manual
PW4NX
2 Operation
4 Replacement
1 Introduction
3
Checking and
and
Performing
Configuration
Printer
Adjustments
5 Options
6 Troubleshooting

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Summary of Contents for SATO PW4NX

  • Page 1 Service Manual PW4NX 2 Operation 4 Replacement 1 Introduction Checking and Performing Configuration Printer Adjustments 5 Options 6 Troubleshooting...
  • Page 2 • Specifi cations and contents in this document are subject to change without notice. • Be sure to perform a virus check on the USB memory before connecting it to the product. SATO Corporation shall not be held responsible for any product malfunctions caused by a virus spread via USB memory.

  • Page 3: Table Of Contents

    3.1.1 Checking Printing with Actual User Data ..........25 3.1.2 Checking Installation Environment and Printer Conditions ....25 3.1.3 Checking Printing with Factory Settings ..........26 3.1.4 Disabling the SOS Connection ............28 3.1.5 Checking the Battery Status ............... 28 PW4NX Service Manual...
  • Page 4 4.4.1 Replacing the Print Head (Thermal Head) .......... 54 4. 5 Paper Transfer Section ..............57 4.5.1 Replacing the Platen Roller ..............57 4.5.2 Replacing the Label Guide ..............58 4.5.3 Replacing the GEAR BOX SUB ASSY ..........60 PW4NX Service Manual...
  • Page 5 5. 1 Installing the Linerless kit ............87 6 Troubleshooting ..............93 6. 1 About Error Message ..............93 6. 2 Error Code List ................94 6. 3 Error List ..................96 6. 4 Status Icon List ................108 7 Reference ................112 PW4NX Service Manual...

  • Page 6: Introduction

    This service manual gives all the information necessary for you to adjust and repair the PW4NX. This service manual is written only for SATO authorized service personnel. The information in this manual is confi dential to general users. For basic specifi cation, installation, operation and confi gurations of the printer, refer to the operator manual of the PW4NX.

  • Page 7: Parts Identifi Cation Of The Printer

    DC input connector (AC power connector) USB connector (Mini-B) Strap groove Attaching the shoulder strap (option) and the hand strap (option) 1.3.2 Rear View Fan-fold media inlet Battery compartment Charging terminal for the 1Bay Charging Cradle (Option) PW4NX Service Manual...

  • Page 8: Internal View

    Enter button LINE button Switches online/offline, and plays and pauses videos. Applies selected items and set values. (*1) The functions differ according to the screen. The functions of the buttons are shown at the bottom of the screen. PW4NX Service Manual...

  • Page 9: Operation And Confi Guration

    2.2.5 Clone 2.2.6 Startup Guide 2. 3 About [Service Mode] 2.3.1 Logging in Service Menu 2.3.2 Details of the Service Menu 2.3.3 Maintenance 2.3.4 Factory Off set 2.3.5 Factory Pitch 2. 4 Checking and Updating the Firmware PW4NX Service Manual...

  • Page 10: About [Settings] Menu

    Access the battery condition information and charging settings. [Shortcut] Directly access frequently used settings. You can fi nd the [Service] menu in the [Tools] menu. However, users cannot access the [Service] menu without password. This menu is only for SATO authorized service personnel use. PW4NX Service Manual...

  • Page 11: About [Tools] Menu

    Delete Certifi cates Delete the WLAN authentication. Copy the current product settings and installed data to the Clone USB memory. Logging Function Enable, save, or delete the log information. Startup Guide Enable or disable the startup guide. PW4NX Service Manual...

  • Page 12: Test Print

    Place the label on the printer. > > > > Select [Settings] [Tools] [Test Print] [Factory] ] (right select button). After printing multiple labels, select [ ] (right select button) to stop the printing. Media feed direction PW4NX Service Manual...

  • Page 13: Hex-Dump

    Copy the selected log fi le to the USB memory. hexdump/ [Tips] The data obtained by the hex dump (enabled) operation is stored. buff / Remove Delete the log fi les of the printer. hexdump/ buff / Print Print the selected log fi les. hexdump/ PW4NX Service Manual...

  • Page 14: Reset

    Initialize to the status of factory shipment. Factory Reset (–Interface) Initialize to the status after factory shipment except for [Interface]. Interface Initialize the setting values set in [Interface] main menu. Printing Initialize the setting values set in [Printing] main menu. PW4NX Service Manual...

  • Page 15: Install Certifi Cates, Delete Certifi Cates

    Wi-Fi Client format. • pfx and .p12 for client certifi cates in PKCS #12 format. Wi-Fi Private Key • prv and .key for private keys in PEM/PKCS#8 format. EAP-FAST PAC File • pac for PAC fi les. PW4NX Service Manual...

  • Page 16: Clone

    Copy the printer settings and data, including network information (with Incl. LAN/Wi-Fi/IP the IP address), to the USB memory. This is useful when carrying over the settings of the printer to be replaced to a new printer. PW4NX Service Manual...

  • Page 17: Startup Guide

    Perform the setting in the order of the following numbers. Messages Select the language displayed on the printer. [Tips] When the NTP function is enabled, set the time zone ( Time Zone Select the region and the city. Print Mode Select the operation mode. PW4NX Service Manual...
  • Page 18 ] (Right select button)  Video selection Select a video. Selection whether to show the startup guide at the next startup. Does not show the startup guide. ] (Right select button) Shows the startup guide. ] (Left select button) PW4NX Service Manual...

  • Page 19: About [Service Mode]

    You need to enter the password to access the [Service] menu. Since the serial number of the PCB is used as the password, the password is diff erent for each product. CAUTION The [Service] menu is only for SATO authorized service personnel use. Print the factory settings. Refer to 3.1.3 Checking Printing with Factory Settings Enter the characters with "+ service"...

  • Page 20: Details Of The Service Menu

    Manually set the serial number of the printer or the USB. Factory Off set Correct the off set position. Factory Pitch Off set the print position in the vertical direction. Check Communication Confi gure the Check Communication settings. PW4NX Service Manual...

  • Page 21: Maintenance

    To change the USB serial number, check the “Change USB Serial” in > > > Offl ine [Settings] [Interface] [USB]. Enable or disable the function. Excitation-Off (Default: Enabled) Use Region Select Japan or Other. SOS Contact Enter the phone number of the SOS contact information. Information PW4NX Service Manual...

  • Page 22: Factory Off Set

    • The actual off set position is the sum of the off set value set here and the off set value set for print position, in Service menu. • When you change the off set value in the Service menu, the off set value set at factory shipment also changes. PW4NX Service Manual...

  • Page 23: Factory Pitch

    • The actual off set of the print position in the vertical direction is the sum of the off set value and the print position off set value set in Service menu. • When you change the value in the Service menu, the value set at factory shipment also changes. PW4NX Service Manual...

  • Page 24: Checking And Updating The Firmware

    Attach the USB memory to the USB host cable (Mini-B) and then connect it to the USB connector (Mini-B) of the printer. Power on the printer. Display the version to be updated. Select [ ] (right select button) to start updating. When the update is complete, the printer restarts automatically. PW4NX Service Manual...

  • Page 25: Checking And Performing Printer Adjustments

    3.2.3 Checking and Cleaning the Media Sensors 3. 3 Checks and Adjustments 3.3.1 Checking and Adjusting the I-mark Sensor and Gap Sensor 3.3.2 Printing Quality 3.3.3 Meandering 3.3.4 Checking and Adjusting the Print Position 3.3.5 Checking the Stop Position PW4NX Service Manual...
  • Page 26 Back to top 3 Checking and Performing Printer Adjustments 3. 4 Final Check 3.4.1 Checking Test Print with Factory Settings 3.4.2 Checking the Customer’s Layout 3.4.3 Checking Barcode Scan 3.4.4 Checking SOS Connection 3.4.5 Returning to the Original State PW4NX Service Manual...

  • Page 27: Checking Before Starting Work

    Check the user’s printer usage environment, label placing conditions, etc. Is the label placed in the proper position? Is there any excessive load on the routed wirings? Is there any problem with the label expiration date? Is the genuine label used? PW4NX Service Manual...

  • Page 28: Checking Printing With Factory Settings

    Place the label on the printer. > > > > Select [Settings] [Tools] [Test Print] [Factory] ] (right select button). After printing multiple labels, select [ ] (right select button) to stop the printing. Media feed direction PW4NX Service Manual...
  • Page 29 TRANSMISSIVE 0.5 V or less HIGH High – Low 1.0 V Refer to 3.1.3 Checking Printing with Factory Settings CAUTION After completion of the above check, print various setting information so that you can check it later. PW4NX Service Manual...

  • Page 30: Disabling The Sos Connection

    80% or more 400 times or less 79 - 70% 401 - 500 times Replacement recommendation message 60 - 69% 501 - 600 times Replacement warning message 59% or less 601 times or more Battery deterioration error display PW4NX Service Manual...

  • Page 31: Checking And Cleaning

    Check the counter before cleaning. If the counter value is close to the guaranteed value, check the platen roller and, if it is worn out, replace it with a new one. Refer to 4.5.1 Replacing the Platen Roller PW4NX Service Manual...

  • Page 32: Checking And Cleaning The Media Sensors

    (Light receiving side) Gap sensor (Light emitting side) I-mark Sensor Platen roller Dispenser roller release button Dispenser roller  Press the dispenser roller release button, and pull out the dispenser unit. Then, you can access the dispenser rollers. PW4NX Service Manual...

  • Page 33: Checks And Adjustments

    [Advanced] [Calibrate] > [Auto-calibration] [Gap+I-Mark]. Remove the labels from the liner and place the liner so that the I-mark does not cover the GAP sensor. I-mark Sensor Gap sensor (Light emitting side) Gap sensor (Light receiving side) PW4NX Service Manual...
  • Page 34 Receive level. With the screen as it is, set the media so that the label part is on the gap sensor. [Tips] For the sensor position, refer to step 2 of “Auto-calibration”. PW4NX Service Manual...
  • Page 35 Check that the sensor level is less than 0.5 V. Adjustment Adjust the sensor level by changing the Send Gap Level. If you cannot set the sensor level to less than 0.5 V, change the Receive Gap Level. PW4NX Service Manual...
  • Page 36 Adjust the sensor level by changing the Send Gap Level and Receive Gap Level. > Select [Calibrate] [I-Mark Slice Level]. You can set the slice level arbitrarily. [Tips] When the slice level is 0, the slice level is automatically set. PW4NX Service Manual...

  • Page 37: Printing Quality

    If the print quality is not uniform and hard to correct, lower the print darkness, and then check the test print results again. Is printing shrunk Pay attention to the ruled lines. If the ruled lines are missing, check the drive part as it may be the cause. PW4NX Service Manual...

  • Page 38: Meandering

    When you have adjusted the sensor levels, be sure to check the stop position. Check that the stop position on the 1st and 3rd labels is stable. No print skips occurs. If the problem persists, perform sensor adjustment again and recheck the roller, etc. PW4NX Service Manual...

  • Page 39: Final Check

    Ask the customer to print out with actual data, and make sure that there is no problem with the layout. 3.4.3 Checking Barcode Scan 1 min When the customer’s layout includes barcodes, QR codes, etc., perform readout checks to make sure that a scanner can read them correctly. PW4NX Service Manual...

  • Page 40: Checking Sos Connection

    On demand...Read an error code. Real time...Check that there is no problem with the communication state. 3.4.5 Returning to the Original State 3 min Check that the printer confi guration is the same as that before starting the service work. PW4NX Service Manual...

  • Page 41: Replacement

    4.3.4 Replacing the DISPENSER ASSY 4. 4 Printing Section 4.4.1 Replacing the Print Head (Thermal Head) 4. 5 Paper Transfer Section 4.5.1 Replacing the Platen Roller 4.5.2 Replacing the Label Guide 4.5.3 Replacing the GEAR BOX SUB ASSY PW4NX Service Manual...
  • Page 42 4.6.4 Replacing the HEAD FPC ASSY Gap Sensor (Receiver)  4. 7 PCBs and Electrical Parts 4.7.1 Replacing the PWR PCB 4.7.2 Replacing the CONT PCB 4.7.3 Replacing the speaker 4.7.4 Replacing the NFC PCB 4.7.5 Replacing the WLAN ANTENA SUB PW4NX Service Manual...

  • Page 43: Notes On Replacing Parts

    PAN HEAD SCREW M2 MEC BIND P TIGHT Time required for Indicate the approximate period of time from when you start removing replacement parts until when you fi nish assembling them. 0 Remove the battery before starting disassembly. PW4NX Service Manual...

  • Page 44: Exploded View

    TOP COVER ASSY (with built-in LCD) LABEL GUIDE DISPENSER ASSY NONSEPA PCB OPEN COVER ASSY Platen roller Print Head (Thermal Head) ENGINE FRAME CONT PCB PWR PCB SPEAKER GEAR BOX SUB ASSY IM GAP FPC ASSY BOTTOM COVER ASSY PW4NX Service Manual...

  • Page 45: Case Cover

    4.3.1 Replacing the TOP COVER ASSY LCD MODULE 4 min. Phillips screwdriver (#2) S1×4 Remove four screws (S1). Notes on assembling Make sure that the shafts of the TOP COVER ASSY are securely inserted into the case. PW4NX Service Manual...
  • Page 46 Remove the TOP COVER ASSY from the case and lift it. NOTE Since the TOP COVER ASSY is connected to the printer body with the LCD cable, remove it without applying a load to the LCD cable. PW4NX Service Manual...
  • Page 47 Release the connector lock, disconnect the FPC, and remove the TOP COVER ASSY ( Notes on assembling The connector lock is automatically locked when the FPC is inserted. One side is not locked.  From here, assembling procedure Assemble the parts in the reverse order of the disassembly procedure. PW4NX Service Manual...

  • Page 48: Replacing The Bottom Cover Assy

    4.3.2 Replacing the BOTTOM COVER ASSY 4 min. Phillips screwdriver (#2) S1×6 Remove six screws (S1). Remove the BOTTOM COVER ASSY ( Details of the BOTTOM COVER ASSY DESCRIPTION BOTTOM COVER(SILK) USB COVER DC COVER FANFOLD COVER CRADLE PACKING CRADLE ACCESS SHEET PW4NX Service Manual...
  • Page 49 Notes on assembling No.6 Fix the sheet with double-sided adhesive tape, and make sure it does not stick out from the case.  From here, assembling procedure Assemble the parts in the reverse order of the disassembly procedure. PW4NX Service Manual...

  • Page 50: Replacing The Open Cover Assy

    Remove the BOTTOM COVER ASSY ( Refer to 4.3.2 Replacing the BOTTOM COVER ASSY Pull out the HINGE SHAFT ( ) and remove the OPEN COVER ASSY ( TIPS The HINGE SPRING ( ) may come off together. PW4NX Service Manual...
  • Page 51 Notes on assembling Put the spring into the case, paying attention to the direction. Hang the shaft part of the spring on the case. Insert the concave part of the HINGE SHAFT into the convex part of the case. PW4NX Service Manual...
  • Page 52 Details of the OPEN COVER DESCRIPTION OPEN COVER PLATEN ROLLER S/A DIS NIP L DIS NIP R DIS NIP SPRING WINDOW  From here, assembling procedure Assemble the parts in the reverse order of the disassembly procedure. PW4NX Service Manual...

  • Page 53: Replacing The Dispenser Assy

    Remove the BOTTOM COVER ASSY ( Refer to 4.3.2 Replacing the BOTTOM COVER ASSY Disconnect one connector and remove the NONSEPA cable from the case. Connector Notes on assembling Pass the cable under the DIS COVER SHAFT ( PW4NX Service Manual...
  • Page 54 ) to set the printer to the Linerless state. Remove one screw (S5). Remove the COVER OPEN LEVER ( ) and OPEN LEVER BUSH ( Remove two DIS COVER SHAFT ( Notes on assembling Securely insert the DIS COVER SHAFT. PW4NX Service Manual...
  • Page 55 TIPS Disengage the DISPENSER ASSY (hole) and DIS OPEN LEVER (shaft), and remove the DISPENSER ASSY. Lower the DIS OPEN LEVER.  From here, assembling procedure Assemble the parts in the reverse order of the disassembly procedure. PW4NX Service Manual...

  • Page 56: Printing Section

    ( Press the dispenser roller release button ( ) to release the dispenser unit ( Push the dispenser unit ( ) toward the front of the printer, and then remove the print head (thermal head) ( PW4NX Service Manual...
  • Page 57 (thermal head). Securely insert the FPC into the connector of the print head (thermal head) and lock the connector. Notes on assembling • Make sure that the white line of the FPC is horizontal to the connector. PW4NX Service Manual...
  • Page 58 Notes on assembling • Make sure that the HEAD LOCATE PIN ( ) is securely inserted into the case, on both sides.  From here, assembling procedure Assemble the parts in the reverse order of the disassembly procedure. PW4NX Service Manual...

  • Page 59: Paper Transfer Section

    Since the screw (S6) has a washer, it cannot be removed. Tilt the inner cover ( ) toward the front of the printer. Remove the platen roller (  From here, assembling procedure Assemble the parts in the reverse order of the disassembly procedure. PW4NX Service Manual...

  • Page 60: Replacing The Label Guide

    Back to top 4 Replacement 4.5.2 Replacing the Label Guide 4 min. Phillips screwdriver (#2) S1×2 Remove two screws (S1). Raise the media guide lock ( Remove the label guide. PW4NX Service Manual...
  • Page 61 Back to top 4 Replacement  From here, assembling procedure Tips on assembling Place the LOCK UNIT RACK ( ) under the lock bar ( ) of the media guide lock. Install the label guide. Tighten two screws (S1). PW4NX Service Manual...

  • Page 62: Replacing The Gear Box Sub Assy

    4.3.2 Replacing the BOTTOM COVER ASSY Disconnect two connectors. Connectors Remove three screws (S3) and remove the GEAR BOX SUB ASSY ( NOTE Be careful that the connectors do not get caught on internal parts of the printer. PW4NX Service Manual...
  • Page 63 Back to top 4 Replacement Notes on assembling Pass the GEAR BOX SUB ASSY cable through the opening of the printer.  From here, assembling procedure Assemble the parts in the reverse order of the disassembly procedure. PW4NX Service Manual...

  • Page 64: Sensors

    S3×1 Remove the INNER COVER ( Refer to 4.3.3 Replacing the OPEN COVER ASSY Details of the INNER COVER DESCRIPTION INNER COVER PW4NX-IM GAP FPC ASSY-LF FPC HOLDER SET WASHER * Be careful not to lose it. PW4NX Service Manual...
  • Page 65 Make sure the IC and sensor do not touch Pass the FPC between the protrusion and the INNER CASE. the INNER CASE.  From here, assembling procedure Assemble the parts in the reverse order of the disassembly procedure. PW4NX Service Manual...

  • Page 66: Replacing The Disp Nonsepa

    10 min. Phillips screwdriver (#0) S6×1 Phillips screwdriver (#0) S7×2 Remove the DISPENSER ASSY ( Refer to 4.3.4 Replacing the DISPENSER ASSY Remove two screws (S7). Remove two hooks ( ) and remove the DIS UNDER COVER ( PW4NX Service Manual...
  • Page 67 “Details of the DIS COVER UNIT” for assembling. Notes on assembling Make sure that the cable is not routed over the rib or screw hole. Notes on assembling Make sure that the two hooks are securely inserted in place. PW4NX Service Manual...
  • Page 68 DESCRIPTION DIS ROLLER SHAFT DIS ROLLER SIDE DIS ROLLER CENTER DIS ARM DIS ARM SPRING DIS ARM SHAFT DIS COVER PW4NX-DISP NONSEPA PCB ASSY-LF DISP NONSEPA CABLE SET-LF 0 Assembly procedure 7 ~ 9 1 ~ 4 PW4NX Service Manual...
  • Page 69 Back to top 4 Replacement Remove the DISP NONSEPA PCB ( Disconnect the connector ( Notes on assembling Route the cable as shown.  From here, assembling procedure Assemble the parts in the reverse order of the disassembly procedure. PW4NX Service Manual...

  • Page 70: Replacing The Im Gap Relay

    Remove the DISPENSER ASSY ( Refer to 4.3.4 Replacing the DISPENSER ASSY Remove the E SNAP RING ( ) and pull out the LATCH SHAFT ( Remove the DIS LEVER SPRING ( Remove the DIS OPEN LEVER ( PW4NX Service Manual...
  • Page 71 If you replace only the IM GAP RELAY PCB, no further steps are required. Assemble the removed parts in the reverse order of the disassembly procedure.  From here, IM GAP RELAY CABLE replacement procedure Disconnect the two connectors. Connectors Remove two screws (S3) and remove the PWR PCB ( PW4NX Service Manual...
  • Page 72  From here, assembling procedure from here Connect the cable to the IM GAP RELAY PCB ( ) and then assemble the IM GAP RELAY PCB into the printer. Route the cable to the printer. Reverse the procedure from step 9. PW4NX Service Manual...

  • Page 73: Replacing The Head Fpc Assy

    4.3.4 Replacing the DISPENSER ASSY Remove the Label Guide ( Refer to 4.5.2 Replacing the Label Guide Remove the HEAD COVER SHEET ( Details of the HEAD COVER SHEET DESCRIPTION HEAD COVER SHEET HEAD PACKING Notes on assembling PW4NX Service Manual...
  • Page 74 Remove the COVER OPEN LATCH ( ) and LATCH SPRING ( Release the connector lock and disconnect the FPC. TIPS Lift the plastic part ( ) a little to release the connector lock. Remove one screw (S4). PW4NX Service Manual...
  • Page 75 Back to top 4 Replacement Remove the PW4NX-HEAD FPC ASSY-LF ( NOTE It is fi xed with double-sided adhesive tape.  From here, assembling procedure Assemble the PW4NX-HEAD FPC ASSY-LF. Align it with the positioning pins and fi x it with double-sided adhesive tape.
  • Page 76 Lift the plastic part a little. Insert the FPC fi rmly and lower the plastic part to lock the connector. Notes on assembling Make sure that the white line printed on the FPC is horizontal to the connector. PW4NX Service Manual...
  • Page 77 Back to top 4 Replacement Assemble the COVER OPEN LATCH ( ) and LATCH SHAFT ( ) and fi x them with the E SNAP RING ( Attach the LATCH SPRING ( Reverse the procedure from step 4. PW4NX Service Manual...

  • Page 78: Pcbs And Electrical Parts

    S3×2 Remove the TOP COVER ASSY ( Refer to 4.3.1 Replacing the TOP COVER ASSY Remove the BOTTOM COVER ASSY ( Refer to 4.3.2 Replacing the BOTTOM COVER ASSY Disconnect one connector. Connector Remove two screws (S3). PW4NX Service Manual...
  • Page 79 Remove the PWR PCB ( ) without applying a load to the internal cables and coaxial cables. Remove the PWR CABLE (  From here, assembling procedure Assemble the parts in the reverse order of the disassembly procedure. PW4NX Service Manual...

  • Page 80: Replacing The Cont Pcb

    PWR PCB IM GAP RELAY PCB HEAD FPC (Printer head) SPEAKER STEPPING MOTOR MOTOR NFC PCB DISP NONSEPA PCB NOTE HEAD FPC Lift the plastic part a little to release the connector lock and disconnect the FPC. PW4NX Service Manual...
  • Page 81 Insert the FPC fi rmly and lower the plastic part to lock the connector. FMake sure that the white line printed on the FPC is horizontal to the connector. Detach the WLAN cable from the case. Remove four screws (S3). Fastening the ground wire together PW4NX Service Manual...
  • Page 82 Applying force to one side of the connector only will damage the connector. Notes on assembling Match both connectors, and then vertically insert the cable connector into the mating connector.  From here, assembling procedure Assemble the parts in the reverse order of the disassembly procedure. PW4NX Service Manual...

  • Page 83: Replacing The Speaker

    Remove the TOP COVER ASSY ( Refer to 4.3.1 Replacing the TOP COVER ASSY Remove the BOTTOM COVER ASSY ( Refer to 4.3.2 Replacing the BOTTOM COVER ASSY Disconnect one connector. Connector Remove one screw (S3) and remove the SPEAKER HOLDER ( PW4NX Service Manual...
  • Page 84 Back to top 4 Replacement Release the two hooks and remove the speaker ( Hooks  From here, assembling procedure Assemble the parts in the reverse order of the disassembly procedure. PW4NX Service Manual...

  • Page 85: Replacing The Nfc Pcb

    If you replace only the NFC PCB, no further steps are required. Assemble the removed parts in the reverse order of the disassembly procedure.  From here, NFC CABLE replacement procedure Detach the cable from the case. PW4NX Service Manual...
  • Page 86 SPEAKER NFC cable NONSEPA cable  From here, assembling procedure Connect the cable to the NFC PCB and assemble the NFC PCB into the printer. Attach the cable to the printer. Reverse the procedure from step 8. PW4NX Service Manual...

  • Page 87: Replacing The Wlan Antena Sub

    Remove the ANTENNA CABLE ( ) that is fi xed with double-sided adhesive tape. Notes on assembling WLAN ANTENNA CABLE 0±5mm ANTENNA CABLE  From here, assembling procedure Assemble the parts in the reverse order of the disassembly procedure. PW4NX Service Manual...

  • Page 88: Installation Of Options

    Back to top Installation of Options Optional Devices Description PW4NX series only. Guideline for replacement is after about 300 Lithium-ion battery charge/ discharge cycles. An adapter for charging the battery installed in the product. About 3 AC adapter hours for full charge.

  • Page 89: Installing The Linerless Kit

    5 Installation of Options 5. 1 Installing the Linerless kit OPEN COVER ASSY (LINERLESS) SENSOR ASSY (LINERLESS) Remove the DISPENSER ASSY ( Refer to 4.3.4 Replacing the DISPENSER ASSY Install the SENSOR ASSY (LINERLESS). Lower the DIS OPEN LEVER. PW4NX Service Manual...
  • Page 90 Back to top 5 Installation of Options Insert the two DIS COVER SHAFT ( Notes on assembling Securely insert the DIS COVER SHAFT. Assemble the OPEN LEVER BUSH ( ) and COVER OPEN LEVER ( Tighten one screw (S4). PW4NX Service Manual...
  • Page 91 Put the cable in the case and connect it to the connector. Notes on assembling Pass the cable under the DIS COVER SHAFT ( Pull out the HINGE SHAFT ( ) and remove the OPEN COVER ASSY ( ) and HINGE SPRING ( PW4NX Service Manual...
  • Page 92 Put the spring into the case, paying attention to the direction. Hang the shaft part of the spring on the case. Attach the HINGE SHAFT ( Notes on assembling • Insert the concave part of the HINGE SHAFT into the convex part of the case. PW4NX Service Manual...
  • Page 93 5 Installation of Options Attach the BOTTOM COVER ASSY. Connect the FPC and install the TOP COVER ASSY. Notes on assembling The connector lock is automatically locked when the FPC is inserted. One side is not locked. PW4NX Service Manual...
  • Page 94 Back to top 5 Installation of Options Notes on assembling Make sure that the shafts of the TOP COVER ASSY are securely inserted into the case. Tighten six screws (S1). PW4NX Service Manual...

  • Page 95: Troubleshooting

    Back to top Troubleshooting 6. 1 About Error Message 6. 2 Error Code List 6. 3 Error List 6. 4 Status Icon List 6. 1 About Error Message When an error occurs, a buzzer sound, red indicator on the status LED, and an error message on the display show you the error status.

  • Page 96: Error Code List

    Back to top 6 Troubleshooting 6. 2 Error Code List Error Message 1001 (Machine Error) Error Message 1007 (Cover Open) Error Message 1008 (Out of Paper) Error Message 1010 (Media Error) Error Message 1012 (Head Error) Error Message 1013 (USB R/W Error) Error Message 1017 (SBPL CMD Error) Error Message 1022 (Print Head Overheated) Error Message 1023 (NTP Error)
  • Page 97 Back to top 6 Troubleshooting Error Message 1064 (Motor Overheated) Error Message 1066 (Paper Jam) Error Message 1067 (Charging) Error Message 1068 (WLAN Error) Error Message 1070 (Battery wearing out) Error Message 1071 (Worn out battery) Error Message 1072 (Power Off Error) Error Message 1075 (NFC Error) Error Message 1076 (Invalid command in NFC) Error Message 1099 (Confi...

  • Page 98: Error List

    Back to top 6 Troubleshooting 6. 3 Error List Error Number Type of Error Error Icon Buzzer Long 1001 Machine Error Light in red sound, one time Message Recycle power. Contact technical support if not resolved. To clear the display Power off the product. Causes / Countermeasures Check the detail numbers on the right side of the error title.
  • Page 99 Back to top 6 Troubleshooting Error Number Type of Error Error Icon Buzzer Short 1007 Cover Open Light in red sound, 3 times Close cover. Message Attention : Print head is high temperature. To clear the display Close the top cover. 1) The top cover is open.
  • Page 100 Back to top 6 Troubleshooting Error Number Type of Error Error Icon Buzzer Short 1010 Media Error Light in red sound, 3 times Message Print is too long or wrong settings. Adjust print data or sensor settings. To clear the display Open and close the top cover or press the left select button (CLEAR) or LINE button. 1) The media size of the print data and the actual media size are diff...
  • Page 101 Back to top 6 Troubleshooting Error Number Type of Error Error Icon Buzzer Short 1017 SBPL CMD Error Light in red sound, 3 times Message C003:<X>:Invalid command To clear the display Press the left select button (CLEAR) or LINE button. Incorrect command or parameter is detected in the print data.
  • Page 102 Back to top 6 Troubleshooting Error Number Type of Error Error Icon Buzzer Long 1022 Print Head Overheated Light in red sound, one time Message Printer is overheated. Please wait to cool off . To clear the display Stop the operation of the product to let the temperature decrease. Causes The temperature of the product has exceeded its tolerance value.
  • Page 103 Back to top 6 Troubleshooting Error Number Type of Error Error Icon Buzzer Short 1035 I-mark Not Found Light in red sound, 3 times Message Adjust sensor settings to match label type or clean sensor. Open and close the top cover or press the left select button (CLEAR) or LINE To clear the display button.
  • Page 104 Back to top 6 Troubleshooting Error Number Type of Error Error Icon Buzzer Short EAP Authentication Error 1047 Light in red sound, (EAP Timeout) 3 times Message Authentication timed out. Check AP and server confi gurations. To clear the display Press the left select button (CLEAR). Causes The Access Point (AP) setting and authentication server setting do not match.
  • Page 105 Back to top 6 Troubleshooting Error Number Type of Error Error Icon Buzzer Short 1059 Battery Low Light in red sound, 3 times Message Please wait for battery to charge. To clear the display Charge the product until printing is possible. Causes The battery is being charged with low battery status.
  • Page 106 Back to top 6 Troubleshooting Error Number Type of Error Error Icon Buzzer Long 1063 Battery Error Light in red sound, one time Message Please change battery. To clear the display Replace the battery. Causes / Countermeasures Check the detail numbers on the right side of the error title. Number Description Countermeasure...
  • Page 107 Back to top 6 Troubleshooting Error Number Type of Error Error Icon Buzzer Short 1067 Charging Light in red sound, 3 times Message Please wait for charging to complete. To clear the display Wait until charging of the battery is complete. Or, stop charging the battery. Causes You cannot power off...
  • Page 108 Back to top 6 Troubleshooting Error Number Type of Error Error Icon Buzzer Short 1072 Power Off Error Light in red sound, 3 times Message Was not properly powered off . Please check your settings. To clear the display Press the left select button (CLEAR). Causes The product has not been correctly powered off...
  • Page 109 Back to top 6 Troubleshooting Error Number Type of Error Error Icon Buzzer Long Bluetooth MFi Chip Module 1128 Light in red sound, Error one time Message Contact technical support. To clear the display Press the left select button (CLEAR). Causes The MFi chip in the Bluetooth module is damaged.

  • Page 110: Status Icon List

    Back to top 6 Troubleshooting 6. 4 Status Icon List The status icons are displayed in the status bar indicated by the red frame. Communication Interface Status Icon Description Bluetooth is enabled but not connected. Bluetooth is enabled and connected. Bluetooth startup failed.
  • Page 111 Product is connected to USB host. Standard code is disabled. The On-Demand mode of the SOS (SATO Online Services) is enabled. The Real Time mode or the Light mode of the SOS is enabled. The product is connected to the SOS cloud.
  • Page 112 Back to top 6 Troubleshooting Print Job Status Icon Description Waiting for media removal. Remove the media. Command error detected. Check the print data. Receive buff er is nearly full. Stop sending print data until the buff er is no longer nearly full. Defective print head is detected.
  • Page 113 Back to top 6 Troubleshooting Battery Status (When [Eco Charge] is Disabled) Icon Description Shows the remaining battery level in an icon and percent. Shows that the battery is charging. Shows that the battery is not in a chargeable temperature range and cannot be charged.

  • Page 114: Reference

    Reference This chapter describes the following: 1 Location of Sensors and Options 2 Guidelines for replacing parts (Confi dential) Back to top PW4NX Service Manual...
  • Page 115 1 Location of Sensors and Options 2.8mm Dispense/linerless sendor position Dispense position Tear-off position Media feed direction Print head position 52mm Effective print width 104mm Gap sensor/I-mark position 1dot 415dot 832dot I-mark sensor position Gap sensor position PW4NX Service Manual...
  • Page 116 +1% / –4% Linerless Print mode Continuous Sensor enabled, Sensor disabled Tear-off Sensor enabled, Sensor disabled Motion 1 (Backfeed after printing) Motion 2 (Backfeed before printing) Dispenser Sensor enabled No backfeed Sensor Motion 2 (Backfeed before printing) Linerless enabled/disabled PW4NX Service Manual...
  • Page 117 Core inner diameter φ 26 mm (1 inch label guide) Fan-fold media (A) Media height (from the desk): Within 100 mm (approximate) (B) Distance between the back of the printer and the media: 1 label worth or more (approximate) PW4NX Service Manual...

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