Troubleshooting - NuWave PIC PLATINUM Owner's Manual & Complete Recipe Book

Troubleshooting

Error
Message
An E1 reading typically means that your NuWave™ PIC Platinum
does not detect cookware on its surface. This can occur for one of
two reasons.
1. The induction coils contained within the NuWave™ PIC Platinum
will only work when they are in direct contact with a piece of
E1
cookware. To maintain your appliance's effectiveness, always
ensure that it rests on a flat surface and that contact is consistent
with your cookware.
2. An E1 message may also occur if your chosen cookware is
not induction-ready.
E2
The unit is malfunctioning. Contact customer service.
E3
The unit's voltage is too low. Minimum = 85 volts
E4
The unit's voltage is too high. Maximum = 144 volts
E5 The unit is malfunctioning. Contact customer service.
E6
The unit is malfunctioning. Contact customer service.
Overheating, or air ventilation is obstructed. If internal temperature
exceeds 230ºF, operation will cease and a "beep" noise will be
E7
produced. Press "Pause/Clear" twice. Wait for the unit to cool.
Overheating, if unit exceeds a temperature 20ºF higher than sear,
E8
the appliance will turn off. Contact customer service.
The unit is malfunctioning. Contact customer service.
E9
In programming mode, when the total entered time reaches the
FULL
appliance's limit of 99:60, no additional stages can be inputted.
• When any of the above error messages display on the LED, the unit will "beep" at
least once.
• The fan will run up to a maximum of 60 seconds after pressing the "Pause/Clear
button once. Continue cooking by pressing the "Start" button within 45 minutes.
• The unit will turn off after 45 minutes if no buttons (such as "Start") are pressed.
When the unit shuts off, it will clear all previous cooking history.
• After pressing the "Pause/Clear" button twice or cooking has stopped, the fan will run
up to a maximum of 60 seconds until the unit cools. At that point the NuWave™ PIC
Platinum will turn off.
After removing
Beep sound
cookware
"F" or "C" or
Initial Single beep
"Sear" Flashing
"F" or "C" or "Sear"
< 10 seconds None
or ":" Flashing
11- 70 seconds Yes
E1
After 70 seconds None
0
18 • NuWave PIC Platinum Complete Cookbook
™
®
Solution
Display Reference
After returning the pot,
NuWave™ PIC Platinum
will automatically resume
cooking.
Resume cooking by
pressing "Start" button.
Cooking stops.
THE MANUFACTURER WARRANTS: The induction cooktop and all electrical
components to be free from defects and workmanship under normal household use, when
operated in accordance with the Manufacturer's written instructions provided with each
unit for one (1) year from date of purchase. The Manufacturer will provide the necessary
parts and labor to repair any part of the induction cooking system at NuWave, LLC Service
Department. After the expiration of the warranty, the cost of the labor and parts will be the
responsibility of the owner.
THE WARRANTY DOES NOT COVER: Any coating (if applicable) on any part of the
cooking system. The Limited Warranty is voided if repairs are made by an unauthorized
dealer or the serial number data plate is removed or defaced. Normal deterioration of
finish due to use or exposure is not covered by this Warranty. This Limited Warranty does
not cover shipping costs, failure, damages or inadequate performance due to accident,
acts of God (such as lightning), fluctuations in electric power, alterations, abuse, misuse,
misapplications, corrosive type atmospheres, improper installation, failure to operate in
accordance with the Manufacturer's written instructions, abnormal use or commercial use.
TO OBTAIN SERVICE: The owner shall have the obligation and responsibility to: pay
for all services and parts not covered by the warranty; prepay the freight to and from
Service Department for any part or system returned under this warranty; carefully package
the product using adequate padding material to prevent damage in transit. The original
container is ideal for this purpose. Include in the package: owner's name, address,
daytime telephone number, a detailed description of the problem, and your
RETURN GOODS AUTHORIZATION NUMBER (RGA number):
Call 1-877-689-2838 or e-mail help@nuwavenow.com
the cooking system model & serial number and proof of date of purchase
(a copy of the receipt) when making claims under this warranty.
MANUFACTURER'S OBLIGATION:
The Manufacturer's obligation under this Limited Warranty is limited to repairing or
replacing any part of the induction cooktop expressly covered by this Limited
Warranty which upon examination is found to be defective under normal use. The
Limited Warranty is applicable only within the continental United States and only to the
original purchaser of manufacturer's authorized channels of distribution.
The Limited Warranty may not be altered, varied or extended except by written instrument
executed by the manufacturer. The remedy of repair or replacement as provided under
this limited warranty is exclusive. In no event shall the manufacturer be liable for any
consequential or incidental damages to any person, whether or not occasioned by
negligence of the manufacturer, including without limitation, damages for loss of use,
costs of substitution, property damage, or other money loss. Some states do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation
exclusions may not apply. This Limited Warranty gives specific legal rights, and there may
also be other rights which vary from state to state. Except as otherwise expressly provided
above, the manufacturer makes no warranties expressed or implied arising by law or
otherwise, including without limitation, the implied warranties of merchantability and fitness
for a particular purpose to any other person.
READ YOUR OWNER'S MANUAL: If you still have any questions about operation or
warranty of the product, please contact NuWave, LLC at
1-877-689-2838 or e-mail help@nuwavenow.com.
to obtain the RGA number. Provide
Trouble Shooting • 19