Recharge Receiver; Travel With Dexcom One; Update Display Device - Dexcom ONE+ User Manual

Recharge receiver

Issue
Receiver needs to be charged when:
Battery icon shows low charge.
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Receiver won't turn on. This can happen during normal use or after storage or shipping.
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Your receiver may need to be charged after shipping and storage.
Solution
Use Dexcom supplied charger and USB cable. If the charger you use is too weak, the receiver will alert you.
Full charge may take up to 3 hours.

Travel with Dexcom ONE+

Issue
You want to use your Dexcom ONE+ when going through security or flying.
Solution
Security check point
You can wear your Dexcom ONE+ sensor when going through walk-through metal detectors and Advanced Imaging
Technology (AIT) body scanners. Or you can ask for hand-wanding or a full-body pat-down and visual inspection. Ask for visual
inspection of any part of the Dexcom ONE+ in the baggage scanning machine.
Most security check points require you to temporarily give up your smartphone and receiver. When you are without a display
device in a security check point area, use your BG meter for treatment decisions.
Prepare for airport security checks and screening procedures for your air travel. Review airport website and travel updates
before your trip.
On the plane
To use your app or receiver to get sensor glucose information while on the plane, follow these instructions.
App: Switch phone to airplane mode, then turn Bluetooth on.
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Receiver: Keep receiver on.
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Contact your airline for their policies. Always follow instructions from the airplane crew while on the plane.

Update display device

Issue
You need to know how and when to update your display device with the latest Dexcom release.
Solution
Keep app updated
You'll get an alert when an app update is available. Go to the App Store or Google Play and download the updated
Dexcom ONE+ app.
Keep receiver updated
After you upload data to Clarity, it will let you know if a receiver update is available. Use a secure internet connection when
updating your receiver.
Go to the Clarity appendix for more information about connecting to Clarity and uploading your data.
12 • Troubleshooting | Dexcom ONE+ User Guide
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