Appendix B: Frequently Asked Questions - Talk-a-Phone WEBS-PA-1 Configuration And Operation Manual

Appendix B: Frequently Asked Questions

Appendix B: Frequently Asked Questions
1 I am experiencing audio problems on the Communications Module such as echo, distorted sound,
or choppiness. How do I fix this?
i. Verify whether proper bandwidth is allocated for RTP traffic. You can utilize various
mechanisms (RTP header compression and QoS) on the network.
ii. Check the hardware specifications of the WEBS Contact® Server. The CPU or available
RAM may be insufficient.
2 How do I determine the IP address of the Communications Module?
To determine the IP address:
i. Connect a computer to the Communications Module in question using a serial port and
serial cable.
ii. Open HyperTerminal or similar console application on the connected computer.
iii. At the command prompt, enter the ifconfig command. The IP address of the
Communications Module will be displayed.
To determine the IP address through the Web GUI:
i. Follow the directions under Section 4.4.1 IP Settings.
ii. The IP Address field will display the IP Address of the Communications Module.
3 The Communications Module is not receiving paging requests from the WEBS Contact
How do I fix this?
i. Refer to Section 4.5.1 Paging Settings.
ii. Check the Registration status with the WEBS Contact
iii. If the status is Unregistered then you will need to contact the Administrator of the WEBS
®
Contact Server in order to reregister the Communications Module for paging requests.
iv. If the status is registered at <WEBS_Contact_Server>, then refer to Section Error!
Reference source not found. Error! Reference source not found..
Note It is not recommended to use the deregister option as it deregisters the Communications
Module with the WEBS Contact® Server. The Communications Module will stop sending events to
WEBS Contact® Server.
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