Obtaining Repair Services; Maintenance - ILX Lightwave LDX-32420 User Manual

1
C H A P T E R

Obtaining Repair Services

You may have to return your instrument to the ILX Lightwave facility at some time
for repair or service whether or not it is under warranty. There is a charge for
repairs after the warranty period has expired. Contact an ILX Lightwave service
representative for shipping instructions prior to returning the instrument. Have the
model number, instrument serial number, and a description of the problem or
request at the time of the call. All ILX Lightwave instruments are identified by a
serial number located on the rear panel. The first four or five digits are the model
number; the last four digits are unique to the instrument and identify your
instrument specifically. A return authorization number will be given to you at the
time of your request for repair or service. Please use this number in all
communications concerning your instrument.
If you need to ship your LDX-32420 High Power Precision Current Source back to
the factory for repair, be sure that the LDX-32420 is packaged in an enclosure
with cushioning material to prevent damage to the instrument during shipment
(use the original shipping containers and accessories if possible). Re-install the
ESD protective caps on the rear and front panels over the connectors (9 pin D or
hybrid, BNC, and GPIB). Shipping damage is not covered under warranty.
Attach a tag to the instrument identifying the owner and indicating the service or
repair needed. Include the model number and serial number. We suggest that you
insure the shipment.
In North America, contact ILX Lightwave for return authorization and shipping
instructions. Outside of North America, contact your ILX distributor for shipping
information.For more information on how to obtain repair services, see the Safety
and Warranty section of this manual.

Maintenance

If cleaning is required, use a clean, dry cloth. Calibration of the instrument is
recommended on an annual basis and can be performed by the user or by ILX
Lightwave. Contact Customer Service for calibration information.No other
maintenance is required.
Potentially lethal voltages exist within the LDX-32420 High Power Precision Current
Source. To avoid electric shock, do not perform any of the maintenance on the
instrument unless you are qualified to do so. Qualified service personnel are required to
wear protective eyeglasses and anti-static wristbands while working on the LDX-32420's
circuit boards. High voltages are present on and around the instrument's printed circuit
boards.
6
 LDX-32420
I N T R O D U C T I O N A N D S P E C I F I C A T I O N S
Obtaining Repair Services