Getting Audio Debug Recording Logs - AudioCodes 400HD Series User's And Administrator's Manual

CHAPTER 7 Troubleshooting
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Getting Audio Debug Recording Logs

Network administrators can opt to get Audio Debug Recording logs from the phone screen. The
purpose of these logs is for issues related to media.
➢ To enable Audio Debug Recording logs:
1. Log in as Administrator.
2. Open the Settings screen and scroll down to Debug.
3. Select Debug and then scroll down to Debug Recording.
4. Configure the remote IP address and port.
AudioCodes Device Manager's 'Collect Logs' action also includes all information
collected by Microsoft Teams admin center (TAC). The .zip file includes the
following files:
✔ Android BugReport
✔ AdminAgentLogs.zip - includes logcat collected by the OVOC/Device
Manager.
✔ blog files (media logs)
✔ Skylib-XXX.blog
✔ app_process32.XXX.blog
✔ config.cfg & status.cfg - Device configuration and status
✔ ac_config.xml and ac_status.xml - Device configuration and status for
internal use.
✔ dmesg - Diagnostic messages command useful for debugging hardware-
related issues.
✔ SessionID_For_Company_Portal_Logs.txt (this is the CP SSDI, not the logs;
the logs are sent to the OVOC / Device Manager server).
See also the Device Manager Administrator's Manual.
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