Getting Audio Debug Recording Logs; Collecting Media Logs (*.Blog) From The Phone - AudioCodes 400HD Series User's And Administrator's Manual

CHAPTER 7 Troubleshooting

Getting Audio Debug Recording Logs

Network administrators can opt to get Audio Debug Recording logs from the phone screen.
The purpose of these logs is for issues related to media.
➢ To enable Audio Debug Recording logs:
1. Log in as Administrator.
2. Press the MENU hard key and then scroll down in the Settings screen to Debug .
3. Touch Debug and then scroll down to Debug Recording .
4. Configure the remote IP address and port.
5. Enable 'Voice record'.
6. Start Wireshark on your PC to capture the Audio traffic.

Collecting Media Logs (*.blog) from the Phone

Network administrators can collect Media Logs (*.blog) from the phone.
➢ To collect Media Logs (*.blog) from the phone
1. Access the phone via SSH.
2. Set the phone to the screen to capture.
3. Run the following command:
scp -r admin@hosp_
ip:/sdcard/android/data/com.microsoft.skype.teams.ipphone/cache/ .
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