Getting Diagnostics - AudioCodes 400HD Series User's And Administrator's Manual

CHAPTER 7 Troubleshooting
3. Select Remote logging.
4. Configure the 'Remote IP address' and 'Remote port' and enable 'Remote Logging'; the
device starts sending logs to the Syslog server.
Network administrators can also enable Syslog using Secure Shell (SSH) protocol.
➢ To enable Syslog using SSH protocol, type the following command at the shell prompt:
setprop persist.ac.rl_address <syslog_server_ip>:<port>.
➢ To disable Syslog using SSH, type the following command at the shell prompt:
setprop persist.ac.rl_address ""

Getting Diagnostics

Network administrators can get diagnostics to facilitate debugging.
Network administrators who need to get diagnostics from the device can dump the
logs to the phone's Secure Digital (SD) Card and then later collect them using
Secure Copy Protocol (SCP) based on Secure Shell (SSH) protocol. Whenever an
issue occurs, the administrator can dump the logs into the SD Card.
➢ To get diagnostics:
1. Log in to the phone as an Admin user
2. Open the Debugging screen (Device Administration > Debugging).
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