Microsoft Teams Admin Center - AudioCodes 400HD Series User's And Administrator's Manual

CHAPTER 7 Troubleshooting
➢ To upgrade the Android Package Kit (APK):
1. Download the required APK to sdcard/teams.apk
For example use the following:
SCP <file name> admin@<DeviceIP>>:/sdcard/teams.apk
2. Update the APK using the following:
pm install -r -g /sdcard/<filename>
3. Delete the old APK using the following:
pm uninstall com.microsoft.skype.teams.ipphone
If the new APK is older than the existing one, delete the existing APK before installing
the new one.
➢ To collect logs:
1. Collect logs using the following:
command/bugreport 1
2. Wait until the logs are created (see in /sdcard/logs/bugreports/ that there is a .gz file)
3. Get the logs from the "/sdcard/logs/bugreports/" folder.
For example, use the following:
SCP admin@<DeviceIP>:/sdcard/logs/bugreports/<log file name>
C:\<destination Directory>
➢ To install the Client Certificate:
1. Download c ertificates to /sdcard/devcert/
2. Install the certificate using the following:
setprop ctl.start sdcard_certs_install.

Microsoft Teams Admin Center

The Microsoft Teams Admin Center allows network administrators to troubleshoot issues
encountered with the phone.
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