Restoring The Phone To Default Settings; Performing A Hard Restore; Performing A Soft Restore - AudioCodes 400HD Series User's And Administrator's Manual

CHAPTER 3 Starting up

Restoring the Phone to Default Settings

Users can restore the device to factory default settings at any time. The feature can be used if a
user forgets their Admin password, for example. Two kinds of restore are available:
■ Performing a Hard Restore below
Performing a Soft Restore below
■

Performing a Hard Restore

You can either:
perform a hard restore while the phone is up and running (see below)
■
■ restore the phone's settings to their defaults when the phone is not connected (see below)
➢ To perform a hard restore while the phone is up and running:
1. Long-press the HOLD key on the phone (more than 15 seconds); the screen shown below is
displayed and the device performs a restore to default factory settings.
After the restore, the phone automatically reboots and goes through the Wizard and sign-
in process.
2. Select OK; the sign-in screen is displayed (see Signing In on page 39 for more information).
➢ To restore the phone's settings to their defaults when the phone is not connected:
1. Press the OK + MENU keys simultaneously and keeping them pressed, unplug the power
cable.
2. Plug the power cable back into the phone continuing to press the OK + MENU keys for +-5
seconds.
3. Release the OK + MENU keys; the phone' settings are restored to their defaults.

Performing a Soft Restore

Users must log in as Administrator (Settings > Device Administration > Login and then use the
virtual keyboard to enter the default password of 1234) in order to perform a soft restore. The
soft restore is then performed in the Debugging screen.
➢ To perform a soft restore:
1. After logging in as Administrator, you'll have Admin privileges to configure settings. Under
Device Admin Settings, select the Debugging option.
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