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Terms
1) CONTROL
Control the goods immediately by receipt. Examine the quantity towards the invoice/packinglist/shipping documents.
Look for outward defects on the packing which may indicate damage on or loss of contents. Control the container and
the seals for any defects.
2) SECURING EVIDENCE
When defects on the goods have been found, evidence must be secured, and seller must be informed. Call the
transporter and point out the defects. Add a description of the defects on the goods receipt, the forwarder's copy of
the way-bill or on the driving slip.
) RESCUE
Bound the damage. Try to restrict the damage and the loss. Seller will compensate expences incurred due to
reasonable security efforts in addition to damage and loss.
) COMPLAINT
Write immediately a complaint to the transporter or his agent. Forward immediately the complaint to the transporter or
his agent, and hold the transporter responsible for the defects. The complaint must be sent at the latest:
- for carriage by sea:
- for overland / air transportation within 7 days
5) DOCUMENTATION
For any claims the following documentation is required, and must be forwared to the company or their agent:
invoice, way-bill and/or bill of landing, and/or statement of arrival, inspection document, besides a copy of the letter of
complaint to the transporter.
Appendix
IND100077-7
INSTRUCTIONS FOR THE CONSIGNEE
within 3 days
80
INB100005-1 (Rev 19)
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