Image Is Not What Was Expected - Xerox D125 User Manual

Problem solving

Image is not what was expected

Symptoms
The image is dirty
If No, go to next symptom.
Image is too dark, or too
light
If No, go to next symptom.
Part of the image is
missing
If No, go to next symptom.
10-32
Cause and Remedy (Action)
Yes Cause The document glass or the document cover is dirty.
Action Clean the document glass or the document cover.
If problem is not solved, go to next Cause/Action.
Cause The document is made of highly transparent
material like a transparency.
Action If the document is highly transparent, marks on
the document cover will appear on the image. Place
a white sheet of paper on the document and scan.
If problem is not solved, go to next Cause/Action.
Cause The document is colored, of a rough texture or a
blueprint, for example.
Action Either adjust the copy density or image quality and
then retry scanning.
If problem is not solved, go to next Cause/Action.
Cause Glossy printing paper is being scanned.
Action Glossy printing paper easily sticks to the document
glass and shadows are sometimes scanned and
reproduced as dirt. Place a transparency or highly
transparent film under the document and retry
scanning.
Yes Cause Scan density is set to Dark, or to Light.
Action Adjust the scan density.
If problem is not solved, go to next Cause/Action.
Cause The Original Type is inappropriate.
Action Select an image quality appropriate for the
document.
Yes Cause The document is pasted together or folded in.
Action It is possible that the folded in or pasted part of
the document is not touching the document glass.
Place a stack of white sheets on the document to
hold the document down flat against the document
glass.
User Guide