Page 1 The Xerox DocuPrint Network Laser Printers Technical Information Guide VERSION 4.0.2...
Page 2 XEROX®, The Document Company®, the stylized X, and DocuPrint are trademarks of Xerox Corporation or its subsidiaries. Adobe® and PostScript® are trademarks of Adobe Systems Incorporated.
Page 3: Table Of Contents
Contents Chapter 1 Chapter 2 Contents ... 3 Introduction ... 1-1 Document Introduction... 1-2 Purpose of this Section... 1-2 Objective ... 1-2 Requirements ... 1-2 How Can I Print This? ... 1-3 Other Information Resources... 1-4 How Do I Proceed? ... 1-5 First Time Printer Setup...
Page 4 Setting from Windows or Unix Operating Systems... 2-20 Print the Configuration Sheet ... 2-21 To print the Configuration Sheet from the Control Panel: 2-21 To Print the Configuration Sheet from the Xerox CentreDirect External Print Server (External Ethernet Adapter) ... 2-22 Resetting the Printer ... 2-23 To Reset your printer from the Control Panel:...
Page 5 Overview ... 4-3 Objective ... 4-3 Requirements ... 4-3 Windows 95/98 Peer-to-Peer Network (NetBEUI) ... 4-4 For DocuPrint Networked Printers ... 4-4 Quick Install Steps 4-4 For CentreDirect External Print Server (External Ethernet Adapter) Quick Install Steps 4-7 Windows 95/98 Peer-to-peer Network (Peer-ro-Peer IPP)... 4-11 Requirements ...
Page 6 Chapter 6 Chapter 7 DocuPrint Technical Information Guide Objective ... 5-2 Requirements ... 5-2 Quick Step Overview... 5-3 Macintosh Driver Installation ... 5-4 Requirements ... 5-4 Driver Installation for Macintosh System 7.0+... 5-4 Step-by-Step Setup (AppleTalk) ... 5-5 Configuring EtherTalk at the Control Panel 5-5 Selecting the Printer from the Chooser 5-6 Macintosh Troubleshooting ...
Page 7 OS/2 Quick Check ... 7-8 TCP/IP for OS/2 versions 2.0, 3.0, 3.1, 4.0... 7-9 OS/2 Troubleshooting Step-by-Step ... 7-9 OS/2 Warp V 4.0, OS/2 Warp V 3.0 (all versions), Warp Server, LAN Server 4.0, & Warp Connect using TCP/IP for OS/2 versions 2.0, 3.0, 3.1, 4.0 7-9 CentreWare DP and CentreWare MC ...
Page 8 Reset nvram to factory defaults:... A-12 ... Print ASCII test page:A-12 Print Postscript test page: ... A-12 ... A-12 ... A-12 DocuPrint Technical Information Guide...
Page 9: Chapter 1 Introduction
Introduction Document Introduction ... 1-2 Purpose of this Section ... 1-2 Objective ... 1-2 Requirements ... 1-2 How Can I Print This? ... 1-3 Other Information Resources ... 1-4 How Do I Proceed? ... 1-5 First Time Printer Setup ... 1-5 Configuration of an Existing Printer ...
Page 10: Document Introduction
To correctly install and configure your printer based on the information in this document you will need: • A DocuPrint network printer or a printer with a Xerox CentreDirect External Print Server (External Ethernet Adapter). • A Windows, Macintosh, UNIX or OS/2 workstation with appropriate operating system software installed.
Page 11: How Can I Print This
How Can I Print This? How Can I Print This? Printing this TIG in hard copy form must be accomplished with the Print command in the File drop-down menu of Adobe Acrobat Reader. To print, simply click your mouse on the File drop-down menu and select Print.
Page 12: Other Information Resources
• The CentreWare DP User Guide explains how to install and use CentreWare DP Services to install, connect, and configure Xerox printers on a network. • The CentreWare for Unix Systems and TTY User Guides provide an experienced System Administrator...
Page 13: How Do I Proceed
How Do I Proceed? First Time Printer Setup Configuration of an Existing Printer Chapter 2: Connecting to Your Network instruction on connecting your printer to the network. Chapter 3: Novell NetWare Setup Installation and Troubleshooting information for NetWare versions 3.1X, 4.X and 5.0. Chapter 4: Windows / Peer-to-Peer Network Setup contains Software Installation and Troubleshooting information for the various Windows versions.
Page 14 How Do I Proceed? DocuPrint Technical Information Guide...
Page 15: Chapter 2 Connecting To Your Network
Connecting to Your Network Overview ... 2-3 Objective ... 2-3 Requirements ... 2-3 Organization ... 2-4 Quick Steps For Connection & Setup ... 2-5 Set An IP Address ... 2-6 Static Addressing ... 2-7 Dynamic Addressing (RARP/BOOTP) ... 2-13 Dynamic Addressing (DHCP) ... 2-14 Setting a SUBNET MASK at the Control Panel ...
Page 16 Connecting to Your Network DocuPrint Technical Information Guide DIP Switch settings for your CentreDirect External Print Server (External Ethernet Adapter) ... 2-25 Where do I go from here? ... 2-26...
Page 17: Overview
Overview Objective Requirements The purpose of this Connection & Setup chapter is to outline the physical connection and configuration of your DocuPrint printer for use on a network. This task would ordinarily be performed by an experienced System Administrator. The objective of this chapter is to enable you to: •...
Page 18: Organization
Overview Organization DocuPrint Technical Information Guide This chapter contains the following sections: • “Quick Steps For Connection & Setup” (page 2-5) provides the experienced System Administrator with enough information to quickly connect the printer to the network. • “Set An IP Address” (page 2-6) steps for connecting the printer to a TCP/IP network.
Page 19: Quick Steps For Connection & Setup
Quick Steps For Connection & Setup Quick Steps For Connection & Setup Quick Steps for printer connection and setup, for use by the experienced System Administrator, are provided within this section. Quick Steps common to virtually all platforms include: 1. Install cabling to link the Network Interface to your network.
Page 20: Set An Ip Address
Set An IP Address Set An IP Address DocuPrint Technical Information Guide Your DocuPrint printer can be set up on a variety of TCP/ IP networks. There are several ways in which your printer can be assigned a TCP/IP address depending on your network.
Page 21: Static Addressing
The address can be set at the control panel or by using ARP and telnet commands. If you use the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, you cannot use the control panel to set a Static IP Address.
Page 22 Set An IP Address DocuPrint Technical Information Guide Press Value Up or Value Down. You will see: I P A d d r e s s x x x . x x x . x x x . x x x Press Value Up or Value Down to change the value of the character above the cursor.
Page 23: Setting From Windows Operating Systems
Setting from Windows Operating Systems Perform these steps to enter the IP Address using ARP and telnet from a Windows OS. Some DocuPrint network printers do not support telnet. For these printers, enter the IP address from the Control Panel as described in the previous section.
Page 24 When the Xerox CentreDirect External Print Server (External Ethernet Adapter) acquires an IP Address, the SYS LED blinks once per second. If the IP Address is not set the SYSLED blinks...
Page 25: Setting From Unix Operating Systems
"0040C800012B" and the host name was Alpha you would type: arp -s alpha 0:40:C8:0:1:2B The Ethernet Address can be found on the Configuration Sheet. If you are using a Xerox CentreDirect External Print Server (External Ethernet Adapter) the Ethernet Address can be found on a label located on the bottom of the CentreDirect.
Page 26 When the Xerox CentreDirect External Print Server (External Ethernet Adapter) acquires an IP Address, the SYS LED blinks once per second. If the IP Address is not set the SYSLED blinks...
Page 27: Dynamic Addressing (Rarp/Bootp)
IP address to be assigned by the RARP/BOOTP server (this time may vary depending on network traffic). If you are using the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, make sure the Adapter is powered on in addition to the printer.
Page 28: Dynamic Addressing (Dhcp)
IP address to be assigned by the DHCP server (this time may vary depending on network traffic). If you are using the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, make sure the Adapter is powered on in addition to the printer.
Page 29: Setting A Subnet Mask At The Control Panel
Network) you may restrict user access by setting a Subnet Mask. If you are using the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, you cannot use the control panel to set a subnet mask.
Page 30 Setting a SUBNET MASK at the Control Panel Setting from Windows or Unix Operating Systems 2-16 DocuPrint Technical Information Guide When you have completed setting the IP address, press Enter. You will see: E t h e r n e t M e n u S u b n e t M a s k Press On Line.
Page 31: Setting Up Appsocket
To enable or disable the AppSocket protocol, perform the following steps: If you are using the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, you cannot use the control panel to enable AppSocket.
Page 32 Setting up APPSOCKET Setting from Windows or Unix Operating Systems 2-18 DocuPrint Technical Information Guide Perform these steps to enable or disable AppSocket using telnet from a Windows or Unix OS. Some DocuPrint network printers do not support telnet. For these printers, change the AppSocket setting from the Control Panel as described in the previous section.
Page 33: Setting Default Gateway At The Control Panel
Setting DEFAULT GATEWAY at the Control Panel Setting DEFAULT GATEWAY at the Control Panel If you are using the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, you cannot use the control panel to set a default gateway.
Page 34: Setting From Windows Or Unix Operating Systems
Setting DEFAULT GATEWAY at the Control Panel Setting from Windows or Unix Operating Systems 2-20 DocuPrint Technical Information Guide Perform these steps to enter the Default Gateway using telnet from a Windows or Unix OS. Some DocuPrint network printers do not support telnet. For these printers, enter the Default Gateway from the Control Panel as described in the previous section.
Page 35: Print The Configuration Sheet
DocuPrint printer. The default settings will enable all ports, which will be suitable for most applications. If you are using the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, you cannot use the control panel to print a Configuration Sheet that contains the Adapter’s current...
Page 36: To Print The Configuration Sheet From The Xerox Centredirect
Wait 5 seconds and plug the power cord into the Adapter. The Adapter will print a Configuration Sheet after approximately 15 seconds Male sure that the Xerox CentreDirect External Print Server (External Ethernet Adapter) is attached to the printer. If a Configuration Sheet does not print, Make sure that the DIP switches are in the proper position.
Page 37: Resetting The Printer
CentreDirect External Print Server (External Ethernet Adapter) If you are using the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, you cannot use the control panel to reset the printer. Press Menu Up or Menu Down until you see:...
Page 38: To Reset Your Centredirect External Print Server (External Ether- Net Adapter) To Factory Defaults
Resetting the Printer To Reset your CentreDirect External Print Server (External Ethernet Adapter) to factory defaults 2-24 DocuPrint Technical Information Guide Set the DIP switches that are located on the rear of the CentreDirect External Print Server (External Ethernet Adapter) to D1 in the down position and D2 in the down position.
Page 39: Dip Switch Settings For Your Centredirect External Print Server
DIP Switch settings for your CentreDirect External Print Server (External Ethernet Adapter) Switch Operation Mode Positions: • Services print jobs. • Allows CentreWare DP administration. • Configuration Page not printed at start up. • Telnet and NBMON sessions not allowed. •...
Page 40: Where Do I Go From Here
Where do I go from here? Where do I go from here? 2-26 DocuPrint Technical Information Guide The information provided in this chapter enabled you to connect your printer to your network. Retain the Configuration Sheet you printed as a reference to the network configuration of your printer.
Page 41: Chapter 3 Novell Netware Setup
Novell NetWare Setup Introduction ... 3-2 Objective ... 3-2 Requirements ... 3-2 NetWare 3.1X Print Server Setup NetWare 4.X/5.0 (NDS) Print Server Setup ... 3-3 Setup with CentreWare DP ... 3-3 Advanced Setup in Bindery Mode or for NDS (NetWare Direc- tory Services) Network ...
Page 42: Introduction
SUPERVISOR or ADMIN privileges. • The DocuPrint Network printer or your printer with a Xerox CentreDirect External Print Server (External Ethernet Adapter) installed, together with appropriate cabling to link the printer to your network.
Page 43: Netware 3.1X Print Server Setup Netware 4.X/5.0 (Nds) Print Server Setup
NetWare 3.1X Print Server Setup NetWare 4.X/5.0 (NDS) Print Server Setup NetWare 3.1X Print Server Setup NetWare 4.X/5.0 (NDS) Print Server Setup Setup with CentreWare DP Advanced Setup in Bindery Mode or for NDS (NetWare Directory Services) Network The DocuPrint printer defaults will, in most cases, enable connection to Novell NetWare without adjustment.
Page 44: Netware (Ndps/Neps) Novell Distributed Print Services
Services ™ DocuPrint Technical Information Guide In order to access Xerox printers in this environment you will need the Xerox Gateway software installed on your system. The latest version of the Xerox Gateway Software is available on the Xerox Web site, Instruction are available on the web site on how to install your printer for use with NDPS.
Page 45: Netware Troubleshooting
NetWare Troubleshooting Requirements Troubleshooting for the Windows-based PC consists of both hardware and software procedures. The steps in each of these procedures should eliminate cabling, communication, and connection problems associated with direct-connected ports. Complete one of these procedures (based on the type of port being used), then run a test print from your software application.
Page 46: Netware Troubleshooting Quick Check
DocuPrint Technical Information Guide Verify that the printer is plugged in, turned on, and connected to an active network. If you use the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect your printer to the network, ensure that it is plugged in and connected to the printer’s parallel...
Page 47: Novell Netware Troubleshooting Step-By-Step
Novell NetWare The steps in this procedure should eliminate cabling, communication, and connection problems associated Troubleshooting with network connected printers. Step-by-Step The steps are divided into two groups: • Hardware Step-by-Step • Software Step-by-Step Software Step-by-Step assumes that you are connected to a Novell NetWare network with a Windows OS loaded on the client workstation.
Page 48 NetWare Troubleshooting DocuPrint Technical Information Guide Review the Connectivity Settings and check for these things: • NetWare is enabled. • Frame Type matches the frame type of the desired fileserver. To determine your NetWare IPX frame type, type config at the Novell console screen. On large networks, using multiple IPX frame types, it is CRITICAL that the frame type be set correctly.
Page 49: Novell Netware Software Step-By-Step
Novell NetWare Software Step-by-Step Verify that CentreWare DP and a DocuPrint printer driver have been loaded on the workstation. • In Windows 95/98, WindowsNT 4.0 or Windows 2000, double click on My Computer (you may have changed this name). Open the Printers folder to verify that there is an entry for the type of printer you installed.
Page 50 NetWare Troubleshooting 3-10 DocuPrint Technical Information Guide With the printer still selected, select the Printer drop-down menu and highlight the Advanced Setup entry. Under this menu will be a sub-menu for NetWare. Select this option. When the Advanced Setup dialog appears, verify the information contained on this screen against the information contained on the Configuration Sheet.
Page 51 If any changes are made, reset the printer from the Control Panel or if connected to the network with a Xerox External Ethernet Adapter, cycle the power to the Adapter off and on and allow two minutes for the printer to reattach to the desired fileserver.
Page 52 NetWare Troubleshooting 3-12 DocuPrint Technical Information Guide...
Page 53: Chapter 4 Windows / Peer-To-Peer Network Setup
Windows / Peer-to-Peer Network Setup Overview ... 4-3 Objective ... 4-3 Requirements ... 4-3 Windows 95/98 Peer-to-Peer Network (NetBEUI) ... 4-4 For DocuPrint Networked Printers ... 4-4 For CentreDirect External Print Server (External Ethernet Adapter) Windows 95/98 Peer-to-peer Network (Peer-ro-Peer IPP) .. 4-11 Requirements ...
Page 54 Windows / Peer-to-Peer Network Setup DocuPrint Technical Information Guide Quick Check For CentreDirect External Print Server (External Ethernet Adapter) (NetBEUI) ... 4-22 Windows 95/98 Troubleshooting for DocuPrint Network Printers 4-23 Windows 95/98 For CentreDirect External Print Server (Exter- nal Ethernet Adapter) (NetBEUI) ... 4-25 Windows NT 4.0 Troubleshooting (TCP/IP) ...
Page 55: Overview
Overview Objective Requirements The purpose of this chapter is to provide detailed information on Software Installation, Initial Testing, and Troubleshooting (if required) for the setup of your DocuPrint printer operating under the various Windows versions. This task would ordinarily be performed by an experienced System Administrator.
Page 56: Windows 95/98 Peer-To-Peer Network (Netbeui)
Windows 95/98 Peer-to-Peer Network (NetBEUI) Windows 95/98 Peer-to-Peer Network (NetBEUI) For DocuPrint Networked Printers DocuPrint Technical Information Guide Quick Install Steps Load your DocuPrint CD-ROM. Run the CD Navigator on your DocuPrint CD-ROM (run setup32.exe). Select your language. Select “Install Printer Drivers.”...
Page 57 If you wish to view the ReadMe file click Yes, otherwise click No. When your system restarts find the DLL Tool program group and double-click the Xerox DLL Config icon. The Configuration Option screen appears. Choose Add Xerox Printer Queue and click Next>.
Page 58 Windows 95/98 Peer-to-Peer Network (NetBEUI) DocuPrint Technical Information Guide A new screen entitled Adding a New Queue will appear. Enter the desired printer port name and click Next>. An information screen will appear. Note the port name displayed. It should contain the logical drive name and path of the location your spool directory.
Page 59: For Centredirect External Print Server (External Ethernet Adapter)
Windows 95/98 Peer-to-Peer Network (NetBEUI) For CentreDirect External Print Server (External Ethernet Adapter) You must have NetBEUI protocol loaded on your Windows 95/ 98 workstation (see your Windows documentation for help in loading this protocol). Quick Install Steps In order to find your CentreDirect External Print Server (External Ethernet Adapter), it must have a NetBEUI group name that matches a valid group in your network.
Page 60 Windows 95/98 Peer-to-Peer Network (NetBEUI) DocuPrint Technical Information Guide To change the group name in a NetBEUI-only network: Load the Printer Management Software CD-ROM. Copy showprn.exe and nbmon.exe to your Windows directory from the Printer Management Software CD. The path is: <CD drive>:\INSTAL\UTILITY\NETBIOS Open a DOS shell and type showprn.exe.
Page 61 Windows 95/98 Peer-to-Peer Network (NetBEUI) Type yes to confirm the monitor session. Type n to select network settings from the option list. Type m tot select Microsoft Networking settings from the network setting option list. Type y to modify the current settings. Type y to modify the group name.
Page 62 Windows 95/98 Peer-to-Peer Network (NetBEUI) 4-10 DocuPrint Technical Information Guide Windows 95/98 Users To connect to the CentreDirect External Print Server (External Ethernet Adapter): Open the Network Neighborhood. Find the computer named “XRXaaaaaa”. Open the CentreDirect External Print Server (External Ethernet Adapter) icon by double-clicking.
Page 63: Windows 95/98 Peer-To-Peer Network (Peer-Ro-Peer Ipp)
Windows 95/98 Peer-to-peer Network (Peer-ro-Peer IPP) Requirements Step-by-Step Setup (Peer-to-Peer) Windows 95/98 Peer-to-peer Network (Peer-ro-Peer IPP) • A printer with appropriate cabling connected to your network. • A workstation with Windows 95/98 software and the Microsoft IPP Client for Windows 95/98 installed. The Microsoft IPP Client can ve down- loaded from the Microsoft Corporatio web site.
Page 64: Windows Nt 4.0 Network
Windows NT 4.0 Network Windows NT 4.0 Network Introduction Preliminary Steps 4-12 DocuPrint Technical Information Guide Your printer can be installed on a Windows NT network using one of three methods: • TCP/IP protocol • DLC/LLC protocol • AppleTalk protocol The Preliminary Steps given below must be accomplished for all printers regardless of the protocol that is being used.
Page 65: Quick Install Steps (Tcp/Ip Protocol)
Quick Install Steps (TCP/IP Protocol) At the Desktop, right mouse click the Network Neighborhood icon and select Properties. Click on the Protocols TAB and verify that the TCP/IP protocol has been loaded. Select the Services TAB and verify that “Microsoft TCP/IP Printing”...
Page 66 Windows NT 4.0 Network 4-14 DocuPrint Technical Information Guide From the list that appears select LPR Port. Click New Port. This will open up the Add LPR compatible printer window. Type in the IP address of your printer and a printer name of up to 31 characters (no spaces) and select The Wizard will return you to the previous dialog.
Page 67 If the printer will not be shared, click Next>. To share the printer, enter a Share Name, check the share checkbox, then click Next>. At the next dialog it is recommended that you print a test page. Click Finish. Wait for the Test Print to print. A new dialog will ask for confirmation of the test print, click Yes.
Page 68 Windows NT 4.0 Network Quick Install Steps (DLC/LLC Protocol) 4-16 DocuPrint Technical Information Guide At the Desktop, right mouse click the Network Neighborhood icon and select Properties. Click on the Protocols TAB and verify that the DLC/LLC protocol has been loaded. If this software is not present, install it using the documentation provided by Microsoft.
Page 69 Insert the DocuPrint CD-ROM and click Have Disk. Click the Browse button and select the directory containing the Windows NT drivers. The path is <CDdrive>\instal\winnt40 Select the *.INF file then click Open. The Wizard will return you to the previous dialog. Verify the path and filename are correct and click OK.
Page 70: Quick Install Steps (Dlc/Llc Protocol)
Windows NT 4.0 Network Quick Install Steps (AppleTalk Protocol) 4-18 DocuPrint Technical Information Guide At the Desktop, right mouse click the Network Neighborhood icon and select Properties. Click on the Protocols TAB and verify that the AppleTalk protocol has been loaded. If this software is not present, install it using the documentation provided by Microsoft.
Page 71 Click the Browse button and select the directory containing the Windows NT drivers (<CD Drive>:\instal\winnt40) then click Open. Select the *.INF file then click OK. The Wizard will return you to the previous dialog. Verify the path and file name are correct and click OK. At the next dialog, enter a name for the printer and select whether you want that printer to be the default then click Next>.
Page 72: Windows (All Versions) Quick Check
Verify that the printer is plugged in, turned on, and connected to an active network. If you use the Xerox CentreDirect External Print Server (External Ethernet Adapter) to connect the printer to the network, ensure that is is plugged in and connected to the printer’s parallel port.
Page 73 Review the Configuration Sheet and check for these things: • NetWare is enabled. • Frame Type matches the frame type of the desired fileserver. To determine your NetWare IPX frame type, type config at the Novell console screen. On large networks using multiple IPX frame types, it is CRITICAL that the frame type be set correctly.
Page 74: Quick Check For Centredirect External Print Server (External Ethernet Adapter) (Netbeui)
Quick Check For CentreDirect External Print Server (External Ethernet Adapter) (NetBEUI) 4-22 DocuPrint Technical Information Guide Make sure that the NetBEUI workgroup name set on the CentreDirect External Print Server is a valid workgroup on your network. The CentreDirect will not appear on the network if the workgroup name does not match a valid workgroup.
Page 75: Windows 95/98 Troubleshooting For Docuprint Network Printers
The Network dialog will appear. Select the Configuration tab. Check the list of installed network components for the following items: • Xerox Peer to Peer • Client for Microsoft networks • NetBEUI If you have elected to run CentreWare DP, make sure of the following: •...
Page 76 Windows Troubleshooting 4-24 DocuPrint Technical Information Guide If any of the above protocols or services were not installed, install any components necessary and restart the system. Once rebooted, select the Start button and Settings, then select the Printers folder. The printers window will appear.
Page 77: Nal Ethernet Adapter) (Netbeui)
Windows 95/98 For CentreDirect External Print Server (External Ethernet Adapter) (NetBEUI) In some network environments, it may be necessary to set NetBEUI as the default protocol. Right click on the Network Neighborhood icon on the desktop. Select Properties from the context menu. Select NetBEUI from the list of installed components.
Page 78 Windows Troubleshooting Windows NT 4.0 Troubleshooting (TCP/IP) 4-26 DocuPrint Technical Information Guide This troubleshooting section assumes: • You have verified the operation of the printer using the procedures found in Chapter 2: Connecting to Your Network. • You have loaded a DocuPrint PCL or PostScript print driver.
Page 79 Sheet. If necessary reselect the TCP/IP number used for your printer. Start an application and send a print job to the printer. If printer still does not print contact Xerox Customer Support. Chapter 4: Windows / Peer-to-Peer Network Setup Windows Troubleshooting...
Page 80 Windows Troubleshooting Windows NT 4.0 Troubleshooting (DLC/LLC) 4-28 DocuPrint Technical Information Guide This troubleshooting section assumes: • You have verified the operation of the printer using the procedures found in Chapter 2: Connecting to Your Network. • You have loaded a DocuPrint PCL or PostScript print driver.
Page 81: Windows Nt 4.0 Troubleshooting (Tcp/Ip)
If necessary reselect the correct name. Start an application and send a print job to the printer. If printer still does not print contact Xerox Customer Support. Chapter 4: Windows / Peer-to-Peer Network Setup...
Page 82 Windows Troubleshooting Windows NT 4.0 Troubleshooting (AppleTalk) 4-30 DocuPrint Technical Information Guide This troubleshooting section assumes: • You have verified the operation of the printer using the procedures found in Chapter 2: Connecting to Your Network. • You have loaded a DocuPrint PCL or PostScript print driver.
Page 83 Verify that you have selected the correct driver for your printer. Right mouse click on the printer icon and select Properties. Select the Ports tab. Verify the AppleTalk name in the Print to the following port list. If necessary reselect the correct name. Start an application and send a print job to the printer.
Page 84 Windows Troubleshooting 4-32 DocuPrint Technical Information Guide...
Page 85: Chapter 5 Macintosh Network Setup
Macintosh Network Setup Introduction ... 5-2 Objective ... 5-2 Requirements ... 5-2 Quick Step Overview ... 5-3 Macintosh Driver Installation ... 5-4 Requirements ... 5-4 Driver Installation for Macintosh System 7.0+ ... 5-4 Step-by-Step Setup (AppleTalk) ... 5-5 Macintosh Troubleshooting ... 5-8 Requirements ...
Page 86: Introduction
Introduction Introduction Objective Requirements DocuPrint Technical Information Guide The purpose of this chapter is to provide detailed information on Software Installation, Configuration, Initial Testing, and Troubleshooting of the DocuPrint printer for use on your network. This task would ordinarily be performed by an experienced System Administrator.
Page 87: Quick Step Overview
Quick Step Overview Configure the DocuPrint printer for use on an EtherTalk network from the Control Panel (if necessary). See page 5-5 for step-by-step instructions. Install the DocuPrint Macintosh Driver per the instructions provided in the section Installation” (page 5-4) Select DocuPrint printer and zone (if used) in the Chooser.
Page 88: Driver Installation For Macintosh System 7.0+
Macintosh Driver Installation Macintosh Driver Installation Requirements Driver Installation for Macintosh System 7.0+ DocuPrint Technical Information Guide • A working knowledge of your Macintosh 7.0+ or higher operating system. • The DocuPrint CD. Insert the CD in your CD-ROM drive. Double click on the disk icon.
Page 89: Step-By-Step Setup (Appletalk)
Step-by-Step Setup (AppleTalk) Configuring EtherTalk at the Control Panel To enable the EtherTalk protocol at the printer’s Control Panel, follow these steps: Press Menu Up or Menu Down until you see: Menus Ethernet Menu Press Item Up or Item Down until you see: Ethernet Menu ETalk Enable Press Value Up or Value Down.
Page 90: Selecting The Printer From The Chooser
Macintosh Driver Installation DocuPrint Technical Information Guide Selecting the Printer from the Chooser Before continuing, make sure that the software included with your customer documentation set has been loaded into each Macintosh computer that will be sending jobs to the DocuPrint printer.
Page 91 FOR FIRST TIME INSTALLATIONS Highlight the PPD for your DocuPrint printer. Click Select. Configure your driver with the options installed on your printer. Step 16 Go to FOR RECONFIGURATION OF EXISTING PRINTERS Click on Select PPD. The window displays a list of PostScript printer description files.
Page 92: Macintosh Quick Check
Macintosh Troubleshooting Macintosh Troubleshooting Requirements Macintosh Quick Check DocuPrint Technical Information Guide The steps in this procedure should eliminate cabling, communication, and connection problems. Complete these steps, then run a test print from your software application. If the job prints, no further system troubleshooting will be necessary.
Page 93 From the Configuration Sheet, verify the Zone. If you have multiple zones on your network, be certain your printer is set to advertise in the desired zone. If you are still unable to print, contact Xerox Customer Service. Chapter 5: Macintosh Network Setup...
Page 94 5-10 DocuPrint Technical Information Guide...
Page 95: Chapter 6 Unix Network Setup
UNIX Network Setup Introduction ... 6-2 Chapter 6: UNIX Network Setup...
Page 96: Introduction
Introduction Introduction DocuPrint Technical Information Guide For information about the connection and configuration of your printer in UNIX environments, refer to the following documentation also included on your Printer Management Software CD in the \doc\unix\ folder. For Solaris systems: • CentreWare for UNIX Systems User Guide For TTY: •...
Page 97: Chapter 7 Os/2 Network Setup
OS/2 Network Setup Overview ... 7-2 Objective ... 7-2 Requirements ... 7-2 Compatibility ... 7-3 Quick Step (OS/2 Warp Server V 4.0) ... 7-4 Quick Install Setup ... 7-4 Troubleshooting ... 7-5 Step-by-Step Setup for IBM TCP/IP for OS/2 ... 7-6 OS/2 Software Installation ...
Page 98: Overview
Overview Overview Objective Requirements DocuPrint Technical Information Guide The purpose of this chapter is to outline the connection and configuration of your DocuPrint printer for use on your network. This task would ordinarily be performed by an experienced System Administrator. The objective of this chapter is to provide the required compatibility, configuration, print driver installation, and troubleshooting information to enable you to successfully...
Page 99: Required Os/2 Fixpacks
Compatibility Network Operating Systems Required OS/2 FIXPACKS The DocuPrint printer has been tested in the following environments. • Warp Server V 4.0 (with TCP/IP installed) • Lan Server V 4.0 with TCP/IP for OS/2 V 2.1 • OS/2 Warp V 4.0 (Peer to Peer) (with TCP/IP installed) •...
Page 100: Quick Step (Os/2 Warp Server V 4.0)
Quick Step (OS/2 Warp Server V 4.0) Quick Step (OS/2 Warp Server V 4.0) Quick Install Setup DocuPrint Technical Information Guide To install and use your DocuPrint printer in an IBM Warp Server environment, you will need to perform several administrative tasks in order to install the printer and configure your server.
Page 101: Troubleshooting
You may set a Static IP Address form the control panel if your printer has one. If you are connected to a network with a Xerox CentreDirect External Print Server (External Ethernet Adapter) then use ARP or NBMON Utility to set a Static IP Address.
Page 102: Tcp/Ip Protocol Configuration
Quick Step (OS/2 Warp Server V 4.0) Step-by-Step Setup for IBM TCP/IP for OS/2 DocuPrint Technical Information Guide TCP/IP Protocol Configuration Acquire two IP addresses for use on your server and your DocuPrint printer. Install TCP/IP for OS/2. Remember to open LAN Adapter and Protocol Support (LAPS/MPTS, etc.) and configure the TCP/IP protocol for your network adapter.
Page 103: Os/2 Software Installation
OS/2 Software Installation Installing the DocuPrint OS/2 Print Driver From your OS/2 desktop, use your mouse to double-click on Templates. Scroll, if necessary, until you see the Printer Template. Place the cursor over the Printer Template. Press and hold mouse button 2 to drag the Printer icon onto the desktop. When the Create a Printer screen appears, enter the desired printer name in the text box at the upper left corner of the screen.
Page 104: Os/2 Troubleshooting
OS/2 Troubleshooting OS/2 Troubleshooting Requirements OS/2 Quick Check DocuPrint Technical Information Guide This section contains OS/2 quick check and step-by-step troubleshooting procedures. • A workstation/server with the appropriate DocuPrint print driver installed. • A working knowledge of the operating system being used on your workstation.
Page 105: Server, Lan Server 4.0, & Warp Connect Using Tcp/Ip For Os/2 Versions 2.0, 3.0, 3.1, 4.0
TCP/IP for OS/2 versions 2.0, 3.0, 3.1, OS/2 Troubleshooting Step-by-Step Have you applied appropriate fixpacks, APARs (see Compatibility for required fixpacks)? If not, the proper fixpack must be applied. Make sure the OS/2 Spooler Print Priority is at the maximum value of 189 (lowering this value frees up memory resources but can have adverse affects on printing graphics).
Page 106 TCP/IP, domain, system administrator to confirm the correctness of all TCP/IP settings and configurations. If you are unable to print, call XEROX Customer Service. Create a test file with the name “sample.ps” by opening any word processor/text editor. Create a...
Page 107: Chapter 8 Centreware Dp And Centreware Mc
CentreWare DP and CentreWare MC Introduction ... 8-2 Chapter 8: CentreWare DP and CentreWare MC...
Page 108: Introduction
Introduction Introduction DocuPrint Technical Information Guide Xerox CentreWare DP provides an easy way for you to configure and check the status of network connected printers in IPX and TCP/IP environments. A CentreWare DP User Guide is provided in several languages on your Printer Management Software CD.
Page 109: Chapter 9 Internet Printer Services
Internet Printer Services Overview ... 9-2 Requirements ... 9-2 Configure Your Web Browser ... 9-3 Additional information on Internet Services ... 9-4 Chapter 9: Internet Printer Services...
Page 110: Overview
Default Gateway parameters if your printer is on an inter-network with more than 1 segment. These parameters are optional if you are not communicating to your printer over a WAN. The Xerox CentreDirect External Print Server (External Ethernet Adapter) does not include an integrated Web Server.
Page 111: Configure Your Web Browser
Configure Your Web Browser This procedure will configure your web browser software to connect to your printer on the network. Chapter 2: Connecting to Your Consult the section Network “Set An IP Address” (page 2-6) your printer a TCP/IP address. Perform the steps in the section Configuration Sheet”...
Page 112: Additional Information On Internet Services
Additional information on Internet Services Additional information on Internet Services DocuPrint Technical Information Guide The most common uses of Internet Services are sending print jobs, and monitoring consumables (toners, developers, paper). Detailed information on to use this feature can be found in the CentreWare Internet Services User Guide included on the Printer Management Software...
Page 113: Appendix A Telnet And Nbmon Command Mode Options
Telnet and NBMON command mode options Introduction ... A-2 Monitor Menu: ... A-3 Configure Console: ... A-4 Display summary configuration parameters: ... A-4 Display/set ethernet options: ... A-5 Flash firmware load enable/disable: ... A-5 Display/set IP address: ... A-5 Limit monitor network access by password: ... A-6 Network protocols menu: ...
Page 114: Introduction
Introduction Introduction DocuPrint Technical Information Guide The menus listed in this section may be accessed via a telnet session or by using NBMON. They allow the parameters on the CentreDirect External Print Server to be set without using CentreWare DP.
Page 115: Monitor Menu
Monitor Menu: Monitor Menu: --- Available commands --- C Configure console (for status monitoring) D Display summary configuration parameters E Display/set ethernet options F Flash firmware load enable/disable I Display/set IP Address L Limit monitor Network access by password N Network Protocols menu P Display/set parallel port parms and status R Reset the MicroPort S Display/set serial port parms...
Page 116: Configure Console
(Parallel port) <enter> (don't change/continue) Console status monitoring: Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> d Xerox CentreDirect External Print Server (External Ethernet Adapter) Firmware revision 1.56Datecode 8.25 1998 14:48 Ethernet address: 00 40 C8 04 6B 2F IP address: not set. ( 13.231.38.195 set by DHCP ).
Page 117: Display/Set Ethernet Options
Display/set ethernet options: Flash firmware load enable/disable: Display/set IP address: Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> E (note: Aux port is now set in the sockets section of the Network protocols menu) Link test is enabled Link test (disabled) (enabled) <enter> (don't change/continue) Link test is now enabled Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] -->...
Page 118: Limit Monitor Network Access By Password
Monitor Menu: Limit monitor network access by password: Network protocols menu: DocuPrint Technical Information Guide Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> L Network monitor password security currently Off Monitor Security (Off) (On/New Password) <enter> (don't change/continue) Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> N Network Protocols Menu A AppleTalk options H HP DLC options M Microsoft Windows print services options...
Page 119: Appletalk Options
AppleTalk options: Command [A,H,M,N,S,T,X] --> A AppleTalk options: AppleTalk enabled AppleTalk Phase 2 Default zone name : dp_file_servers Parallel port: printer name: Xerox046B2F-par printer in chooser only if connected PostScript binary disabled delay before reset = 15 sec delay after reset = 45 sec Modify? , yes or no (y or n)?:n HP DLC options: Command [A,H,M,N,S,T,X] -->...
Page 120: Microsoft Windows Print Services Options
Monitor Menu: DocuPrint Technical Information Guide Microsoft Windows print services options: Command [A,H,M,N,S,T,X] --> M Microsoft Windows options: Microsoft Windows print services enabled Workgroup / Domain: WORKGROUP Machine Name: XRX046B2F Services: PARALLEL Description: parallel-port #1 Modify? , yes or no (y or n)?:n Netware options: Command [A,H,M,N,S,T,X] -->...
Page 121: Snmp Options
SNMP options: Command [A,H,M,N,S,T,X] --> s SNMP Options: Current SNMP Trap Hosts: 0.0.0.0 0.0.0.0 Get Community String is public Set Community String is private Modify ?, yes or no (y or n)?:n TCP/IP options: Command [A,H,M,N,S,T,X] --> t TCP/IP menu options (E) Engine options (ipaddress, rarp, bootp etc) (S) Socket Options (L) LPD Options...
Page 122 Monitor Menu: A-10 DocuPrint Technical Information Guide BOOTP enabled BOOTP request interval: 2 hours. DHCP enabled Subnet Mask: 255.255.252.0 Default Router: 13.231.36.1 Syslog Host: 0.0.0.0 Syslog Priority: 2 Modify? , yes or no (y or n)?:n Socket options: TCP Sockets (fpfilter) options: TCP Sockets (fpfilter) enabled Auxilliary parallel data port = 0 Modify? , yes or no (y or n)?:n...
Page 123: Display/Set Parallel Port Parms And Status
Display/set parallel port parms and status: Appendix A: Telnet and NBMON command mode options Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> p Parallel port 1 status: (NOT_CONNECTED) Current Parallel port config: mode setup/strobe (us) console/test page bidirection Standard PostScript Parallel port mode: (Standard) (Fifo-ACK) (Fifo-BUSY) <enter>...
Page 124: Reset Nvram To Factory Defaults
Monitor Menu: Reset nvram to factory defaults: Print ASCII test page: Print Postscript test page: A-12 DocuPrint Technical Information Guide Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> z Also reset IP address?, yes or no (y or n)?:y nvram reset to factory defaults Command [?,C,D,E,F,H,I,L,N,P,Q,R,S,Z,*,+] --> * Select port ( Change Parallel) <enter>...

This manual is also suitable for:

Docuprint n2825 Docuprint series

Xerox DocuPrint Network Laser Printers Information Manual

Chapter 1 Introduction

Document Introduction

How Can I Print this

Other Information Resources

How Do I Proceed

Chapter 2 Connecting to Your Network

Chapter 3 Novell Netware Setup

Introduction

Netware 3.1X Print Server Setup Netware 4.X/5.0 (NDS) Print Server Setup

Netware Troubleshooting

Chapter 4 Windows / Peer-To-Peer Network Setup

Overview

Windows 95/98 Peer-To-Peer Network (Netbeui)

Windows NT 4.0 Network

Windows Troubleshooting

Chapter 5 Macintosh Network Setup

Introduction

Quick Step Overview

Macintosh Driver Installation

Macintosh Troubleshooting

Chapter 6 UNIX Network Setup

Chapter 7 OS/2 Network Setup

Overview

Compatibility

Quick Step (OS/2 Warp Server V 4.0)

OS/2 Software Installation

OS/2 Troubleshooting

Chapter 8 Centreware DP and Centreware MC

Chapter 9 Internet Printer Services

Overview

Configure Your Web Browser

Additional Information on Internet Services

Appendix A Telnet and NBMON Command Mode Options

Telnet and NBMON Command Mode Options

Introduction

Monitor Menu

Quick Links

Troubleshooting

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