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5-6
TROUBLESHOOTING
A defective opamp may appear to work, yet have extreme temperature sensitivity. If pa-
rameters appear to drift excessively, freeze-spray may aid in diagnosing the problem.
Freeze-spray is also invaluable in tracking down intermittent problems. But use it spar-
ingly, because it can cause resistive short circuits due to moisture condensation on cold
surfaces.
Technical Support
If you require technical support, contact Orban customer service. Be prepared to accu-
rately describe the problem. Know the serial number of your 6200 this is printed on
the rear panel of the unit.
Telephone: (1) 510/351-3500
or Fax:
(1) 510/351-0500
E-Mail: custserv@orban.com
Web: www.orban.com
Factory Service
Before you return a product to the factory for service, we recommend that you refer to
this manual. Make sure you have correctly followed installation steps, operation proce-
dures and any appropriate troubleshooting suggestions. If you are still unable to solve a
problem, contact our Customer Service for consultation.
Often, a problem is relatively simple and can be quickly fixed after telephone consulta-
tion.
If you must return a product for factory service, please notify Customer Service by tele-
phone, before you ship the product; this helps us to be prepared to service your unit upon
arrival. Also, when you return a product to the factory for service, we strongly recom-
mend you include a letter describing the problem.
Please refer to the terms of your Limited One-Year Standard Warranty, which extends to
the first end user. After expiration of the warranty, a reasonable charge will be made for
parts, labor, and packing if you choose to use the factory service facility. Returned units
will be returned C.O.D. if the unit is not under warranty. Orban will pay return shipping
if the unit is still under warranty. In all cases, transportation charges to the factory
(which are usually quite nominal) are paid by the customer.
or Write: Customer Service
Orban
1525 Alvarado Street
San Leandro, CA 94577 USA
Orban Model 6200
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