Printer Receives A Blank Fax; Received Fax Has Poor Print Quality - Lexmark X5470 User Manual

Be sure that printer is
detecting a dial tone

Printer receives a blank fax

These are possible causes and solutions. Try one or more of the following:
C
HECK ORIGINAL DOCUMENT
Ask the sender to verify the original document was loaded correctly.
C
HECK INK
Check the ink levels, and install a new print cartridge if necessary.
C
HECK CARTRIDGES
1
Remove the print cartridges.
2
Make sure the sticker and tape have been removed.
3
Reinsert the print cartridges.

Received fax has poor print quality

These are possible causes and solutions. Try one or more of the following:
R
EVIEW CHECKLIST FOR SENDER
•
Check that the quality of the original document is satisfactory.
•
Resend the fax. There may have been a problem with the quality of the telephone line connection.
•
See "Sending a fax while listening to a call (On Hook Dial)" on page 104.
•
Check the Dial Method setting.
1
Listen for a dial tone. If you hear a dial tone but the printer hangs up without dialing,
this means it did not recognize the dial tone.
2
From the control panel, press Fax Mode.
3
Press .
4
Press or repeatedly until Fax Setup appears.
5
Press .
6
Press or repeatedly until Dialing and Sending appears.
7
Press .
8
Press or repeatedly until Dial Method appears.
9
Press .
10
Press or repeatedly until Dial Behind PBX appears.
11
Press to save this setting.
Troubleshooting
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