Printer Receives A Blank Fax; Received Fax Has Poor Print Quality - Lexmark 9300 Series User Manual

Be sure that printer is
detecting a dial tone

Printer receives a blank fax

Check original Ask the sender to verify the original document was loaded correctly.
Check ink Check the ink levels, and install a new print cartridge if necessary.
Cartridges may have
tape on them

Received fax has poor print quality

Review checklist for
sender
Check ink Check the ink levels, and install a new print cartridge if necessary.
•
See "Sending a fax while listening to a call (On Hook Dial)" on page 129.
•
Check the Dial Method setting.
1
Listen for a dial tone. If you hear a dial tone but the printer hangs up without dialing,
this means it did not recognize the dial tone.
2
From the control panel, press
3
Press .
4 Press or repeatedly until the Fax Setup submenu is highlighted.
5
Press .
6 repeatedly until the Dialing and Sending submenu is
Press or
highlighted.
7 Press .
8 repeatedly until you reach Dial Method.
Press or
9 repeatedly until Behind PBX (Dial Tone Detect Off) appears.
Press or
10 Press to save.
1
Remove the print cartridges.
2
Make sure the sticker and tape have been removed.
3
Reinsert the print cartridges.
•
Check that the quality of the original document is satisfactory.
•
Resend the fax. There may have been a problem with the quality of the telephone line
connection.
•
Increase the fax scan resolution.
repeatedly until Fax is highlighted.
or
2
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