Refer service or repairs, other than those described in the user documentation, to a professional service person. This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
Contents Important Safety Information............2 Finding information about the printer..........7 Setting up the printer..............11 Checking the box contents..............................11 Installing another language control panel.........................12 Getting the printer ready to fax............................12 Learning about the printer.............21 Understanding the parts of the printer........................21 Using the control panel buttons and menus......................23 Learning about the software............32 Using the printer software...............................32 Using the Imaging Studio..............................32...
Page 4
Printing the last page first (reverse page order).......................52 Printing transparencies..............................52 Printing envelopes................................52 Printing cards..................................53 Printing multiple pages on one sheet..........................53 Working with photos...............55 Retrieving and managing photos..........................55 Printing photos using the control panel........................58 Printing photos using the computer..........................62 Copying....................64 Making a copy..................................64 Copying photos..................................64 Collating copies..................................65 Repeating an image on one page..........................66...
Page 5
Tips for installing a network printer..........................87 Maintaining the printer..............89 Changing print cartridges..............................89 Achieving better print quality............................91 Preserving the print cartridges............................93 Cleaning the scanner glass..............................94 Ordering supplies................................94 Using genuine Lexmark print cartridges........................95 Refilling a print cartridge..............................95 Recycling Lexmark products............................95 Troubleshooting................96 Setup troubleshooting..............................96 Print troubleshooting................................99 Copy troubleshooting..............................102 Scan troubleshooting..............................103...
Note: If your printer supports Macintosh operating systems, see the Mac Help: From the Finder desktop, double-click the Lexmark 5400 Series folder. Double-click the printer Help icon. The Setup Solutions booklet tells you how to solve printer setup problems.
Page 8
Note: If your printer supports Macintosh operating and the User's Guide appears on the screen. systems, see the Mac Help: You can also find this document on the Lexmark Web site From the Finder desktop, double-click the Lexmark at www.lexmark.com.
Telephone numbers and support hours vary by country or region. • US: 1-800-332-4120 Visit our Web site at www.lexmark.com. Monday–Friday (8:00 AM–11:00 PM EST) Select a country or region, and then select Saturday (Noon–6:00 PM EST) the Customer Support link.
Page 10
Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact us so that we may serve you faster: • Machine Type number • Serial number • Date purchased •...
Setting up the printer Checking the box contents Name Description Black print cartridge Cartridges to be installed into the printer. Note: Cartridge combinations vary depending on the product purchased. Color print cartridge Telephone cord Use for faxing. For more information about connecting this cord, see “Choosing a fax connection”...
Installing another language control panel These instructions apply only if you received one or more additional language control panels with the printer. Lift and remove the control panel (if one is installed). Choose the correct control panel for your language. Align the clips on the control panel with the holes on the printer, and then press down.
Equipment Benefits See this section “Connecting to a telephone” on • • The printer Use the fax line as a normal telephone page 16 line. • A telephone • Send and receive faxes without using a • Two telephone cords computer.
Page 14
If your telecommunications equipment uses a US-style (RJ11) telephone line, follow these steps to connect the equipment: Remove the plug from the EXT port on the back of the printer. Note: Once this plug is removed, any country- or region-specific equipment you connect to the printer by the adapter, as shown, will not function properly.
Page 15
To connect a telephone, an answering machine, or other telecommunications equipment to the printer: Remove the plug from the back of the printer. Connect your telecommunications equipment directly to the EXT port on the back of the printer. Note: Once this plug is removed, any country- or region-specific equipment that you connect to the printer by the adapter, as shown, will not function properly.
Connecting directly to a telephone wall jack Connect the printer directly to a telephone wall jack to make copies or to send and receive faxes without using a computer. Make sure you have a telephone cord and a telephone wall jack. Connect one end of the telephone cord into the LINE port of the printer.
Remove the protective plug from the EXT port of the printer. Connect the other telephone cord to a telephone, and then plug it into the EXT port of the printer. Connecting to an answering machine Connect an answering machine to the printer to receive both incoming voice messages and faxes. Note: Setup steps may vary depending on your country or region.
Page 18
Connect one telephone cord into the LINE port of the printer, and then plug it into an active telephone wall jack. Remove the protective plug from the EXT port of the printer. Connect a second telephone cord from the telephone to the answering machine. Connect a third telephone cord from the answering machine to the EXT port of the printer.
Connecting to a computer with a modem Connect the printer to a computer with a modem to send faxes from the software application. Note: Setup steps may vary depending on your country or region. For more information on connecting the printer to telecommunications equipment, see “Using an RJ11 adapter”...
Page 20
Connect a second telephone cord from the telephone to the computer modem. Connect a third telephone cord from the computer modem to the EXT port of the printer. Setting up the printer...
Learning about the printer Understanding the parts of the printer Use the Paper support Load paper. Automatic Document Feeder (ADF) paper stop • Stop paper as it exits the ADF. • Support A4 and legal-size paper as it exits. PictBridge port Connect a PictBridge-enabled digital camera or a flash drive to the printer.
Page 22
Use the Scanner glass Copy, scan, fax, or remove an item. Use the Scanner unit Access the print cartridges. Print cartridge carrier Install, replace, or remove a print cartridge. USB port Connect the printer to a computer using a USB cable. EXT port Connect additional devices, such as a data/fax modem, telephone, or answering machine to the printer.
Using the control panel buttons and menus Using the control panel The display shows: • Printer status • Messages • Menus Press • Turn the printer on and off. • Stop the print, copy, scan, or fax process. Copy Mode Access the copy default screen and make copies.
Page 24
Press To • Return to the previous screen. • Delete a letter or number. • Decrease a number. • Delete a letter or number. • Scroll through menus, submenus, or settings on the display. • Select a menu or submenu item that appears on the display. •...
Press A keypad number or symbol In Copy mode or Photo Card mode: Enter the number of copies or prints you want to make. In Fax mode: • Enter fax numbers. • Navigate an automated answering system. • Select letters when creating a Speed Dial list. •...
Page 26
Press . Press repeatedly until the submenu item you want or the setting you want appears. Press . Note: Pressing selects a setting. An * appears next to the selected setting. To go into additional submenus and settings, repeat step 6 and step 7 as needed. If needed, press repeatedly to return to the previous menus and make other setting selections.
Using the Scan menu To access and navigate the Scan menu: From the control panel, press Scan Mode. The scan default screen appears. Press repeatedly until the scan destination you want appears. If you do not want to change a setting, press Start Color or Start Black. If you want to change a setting, press Press repeatedly until the menu item you want appears.
Page 28
Press . Press repeatedly until the submenu item you want or the setting you want appears. Press . Note: Pressing selects a setting. An * appears next to the selected setting. To go into additional submenus and settings, repeat step 6 and step 7 as needed. If needed, press repeatedly to return to the previous menus and make other setting selections.
Page 29
Press . Press repeatedly until the submenu item you want or the setting you want appears. Press . Note: Pressing selects a setting. An * appears next to the selected setting. To go into additional submenus and settings, repeat step 4 and step 5 as needed. If needed, press repeatedly to return to the previous menus and make other setting selections.
Press Press repeatedly until Tools appears. Press . Press repeatedly until Defaults appears. Press . Press repeatedly until the setting type you want appears. Press . Press repeatedly until the setting you want appears. Press . Saving settings In a setting menu, an * appears next to the default setting. To change the setting: Press repeatedly until the setting you want appears.
Page 31
Photo Card The following Photo Card settings will not time-out after two minutes of inactivity or turning off the power but will return to the factory default settings when a memory card or flash drive is removed. – Photo Effects –...
This chapter tells how to use the printer with Windows operating systems. If you are using a Macintosh operating system, see the Mac Help: From the Finder desktop, double-click the Lexmark 5400 Series folder. Double-click the printer Help icon. Using the printer software...
Page 33
Click the Imaging Studio button for the task you want to complete. Click Details Print photos Print common photo sizes from saved images on the computer. Share photos E-mail images or photos which are stored on the computer. Use memory card photos Save or print photos from an inserted memory card, flash drive, or PictBridge-enabled digital camera.
To open the All-In-One Center, use one of these methods: Method 1 Method 2 From the desktop, double-click the Imaging Studio Click Start Programs or All Programs Lexmark icon, and then click the Scan or Copy button. 5400 Series. Select All-In-One Center. Using the Scanning & Copying tab Click Scan •...
Click Creative Tasks • Print – Repeat an image several times on one page. – Enlarge or reduce an image. – Print an image as a multiple-page poster. • Share – E-mail an image. – Fax using your computer modem. •...
Using the Maintain/Troubleshoot link The Maintain/Troubleshoot link provides you with direct links to the Solution Center and the Fax Setup Utility. Click Start Programs or All Programs Lexmark 5400 Series. Select All-In-One Center. Click Maintain/Troubleshoot. Select from these topics: •...
Page 37
The Solution Center consists of six tabs: From here You can Printer Status (Main dialog) • View the status of the printer. For example, while printing, the status of the printer is Busy Printing. • View ink levels and order new print cartridges. How To •...
Using Print Properties Opening Print Properties Print Properties is the software that controls the printing function when the printer is connected to a computer. You can change the settings in Print Properties based on the type of project you want to create. You can open Print Properties from almost any program: With a document open, click File Print.
Note: For more information about these settings, right-click a setting on the screen. Using the Photo Editor Use the Photo Editor software to edit graphics or photos. Click Start Programs or All Programs Lexmark 5400 Series. Select Photo Editor. Click File Open. Select the image you want to edit.
From here You can Quick Fixes • Reduce the red-eye effect caused by light reflection. • Fix the photo with one click. • Colorize the image using antiquing or sepia tones. • Crop the image. • Rotate the image. • Flip the image.
• Select Page Setup options. • Select Options to customize the toolbar appearance or select a different setting for printing photos. • Access links to the Lexmark Web site. • Access Help for additional information. • Uninstall the Toolbar. Normal Print an entire Web page in normal quality.
Use one of these methods to open Fast Pics: • Insert a digital camera memory card or flash drive. For more information, see “Inserting a memory card” on page 55 or “Inserting a flash drive” on page 56. • From the Imaging Studio, click Use Memory Card Photos. With Fast Pics, you can: •...
Loading paper and original documents Loading paper Make sure: • You use paper designed for inkjet printers. • If you are using photo, glossy, or heavyweight matte paper, you load it with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) •...
Page 44
Load up to Make sure 10 envelopes • The print side of the envelopes faces you. • The stamp location is in the upper left corner. • The envelopes are designed for use with inkjet printers. • The envelopes are loaded in the center of the paper support. •...
Page 45
Load up to Make sure 10 iron-on transfers • You follow the loading instructions that came with the iron-on transfers. • The print side of the transfers faces you. • The transfers are loaded in the center of the paper support. •...
Load up to Make sure 20 sheets of banner paper • You remove all the paper from the paper support before loading the banner paper. • You tear off only the number of pages needed to print the banner. • You place the required stack of banner paper on the top cover.
Load the original document facedown and top edge first into the ADF until you hear a beep. Document Loaded appears on the display, and the document feeds into the ADF. Note: Preview is not supported when using the Automatic Document Feeder. You can preview one page at a time when using the scanner.
Load up to Make sure 10 sheets of: • You adjust the paper guide on the ADF tray to the width of the original document. • Custom paper • The original document is loaded facedown, top edge first, until • Pre-punched paper you hear a beep.
Page 49
Place the original document or item facedown on the scanner glass in the upper left corner. Note: Photos should be loaded as shown. Close the top cover to avoid dark edges on the scanned image. Loading paper and original documents...
You can use the Toolbar to create a printer-friendly version of any Web page. Load paper. Open a Web page using Microsoft Internet Explorer 5.5 or later. If you want to check or change your print settings: From the toolbar area, click Lexmark Page Setup. Adjust the print settings. Click OK.
Open a Web page with Microsoft Internet Explorer 5.5 or later. On the Toolbar, the number of photos valid for printing appears next to Photos. If no number appears next to Photos: From the Lexmark logo drop-down menu, select Options. Select the Advanced tab. Select a lower minimum photo size.
From the Quality/Copies tab, select the number of copies to print. Select the Collate Copies check box. If you want to print with reverse page order, select the Print Last Page First check box. Click OK. Click OK or Print. Printing the last page first (reverse page order) Load paper.
Printing cards Load greeting cards, index cards, or postcards. From the software application, click File Print. Click Properties, Preferences, Options, or Setup. Select a Quality/Speed setting. Select Photo for photos and greeting cards and Normal for other types of cards. Select the Paper Setup tab.
Photo Effects, Layout, Paper Size, Paper Type, Photo Size, and Quality. • For best results, use Lexmark Premium Photo Paper or Lexmark Photo Paper. • To prevent smudging, avoid touching the surface of a printed photo. For best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Wait for the light on the printer to come on. The light blinks to indicate the memory card is being read or is transmitting data. Warning—Potential Damage: Do not remove cables or media devices, or touch the printer in the area shown while the light is blinking.
When reading of images is complete, the number of photos found appears on the display. Note: The printer recognizes one active media device at a time. If you insert more than one media device, a message appears on the display prompting you to designate the device you want the printer to recognize. Transferring photos from a memory device to a computer using Fast Pics If the printer is connected directly to a computer, you can transfer photos to the computer from a memory card or...
If needed, press repeatedly until Computer appears. Follow the instructions on the computer screen. Transferring photos from a memory card to a flash drive Insert a memory card that contains the images you want to transfer. For more information, see “Inserting a memory card”...
Press . Press again. One or more proof sheets print. Follow the instructions on the proof sheet to select which photos to print, number of copies, red eye reduction, page layout, print options, and paper size. Note: When making selections, make sure you completely fill in the circles. Load the proof sheet facedown on the scanner glass.
Press . Press repeatedly until Print Photo Range appears. Press . Dates are displayed by month and year starting with the most recent month. Press to select the month you want. Press . Press Start Color or Start Black. The print settings to be used on the print job are displayed sequentially on the second line of the display. Press Start Color or Start Black again.
Page 61
Press repeatedly until Print Photos appears. Press . Press repeatedly until Print DPOF Selection appears. Press Start Color or Start Black. Using a PictBridge-enabled digital camera to control printing photos You can connect a PictBridge-enabled digital camera to the printer, and use the buttons on the camera to select and print photos.
Printing photos using the computer Notes: • To print photos or images from a Web page, see “Printing photos or images from a Web page” on page 51. • To use advanced photo-editing options, see “Using the Photo Editor” on page 39. Printing photos stored on a memory device using Fast Pics Load paper.
Page 63
From the Page Layout drop-down menu, select a page layout. For more options: Click Change the category of layouts listed above. Select a layout for the photos. Click OK. From the Page Layout drop-down menu, select a page layout. Drag the photos onto the page. Note: Right-click the photo on the page for editing options.
Copying Scanner glass Use the ADF for multiple-page A4, letter or legal size documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Note: If you want to customize copy settings, see “Using the Copy menu” on page 25. Making a copy Load paper.
Press repeatedly until Photo appears. Press . Press repeatedly until Paper Size appears. Press . Press repeatedly until the size you want appears. Press . Press repeatedly until Original Size appears. Press . Press repeatedly until the size you want appears. Press Start Color or Start Black.
Repeating an image on one page You can print the same image multiple times on one sheet of paper. This option is helpful in creating labels, decals, flyers, and handouts. Load paper. Note: If you are copying photos, use photo or heavyweight matte paper, with the glossy or printable side facing you.
Scanning Scanner glass Use the ADF for multiple-page A4, letter, or legal size documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Note: If you want to customize scan settings, see “Using the Scan menu” on page 27. Scanning a document Make sure the printer is connected to a computer, and both the printer and the computer are on.
If you want to scan only a portion of the document, click and drag the dotted line box to select a specific area of the preview image to scan. From the “Send scanned image to” menu, select a program. Select what is being scanned. Select a scan quality.
Press Start Color or Start Black. Follow the instructions on the computer screen. Scanning text for editing Use the Optical Character Recognition (OCR) software feature to turn scanned images into text you can edit with a word-processing application. Make sure: •...
Scanning clear images from magazines or newspapers Descreening helps to remove wavy patterns from images scanned from magazines or newspapers. Make sure the printer is connected to a computer, and both the printer and the computer are on. Load an original document facedown into the ADF or on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Faxing Scanner glass Use the ADF for: • Multiple-page A4 or letter-size documents. • Legal-size documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Note: If you want to customize fax settings: •...
Sending a fax Entering a fax number From the control panel, press Fax Mode. Enter a fax number using: The text box Enter a fax number using the keypad. Notes: • You can include a calling card number as part of the fax number. •...
If you want to send a fax to a group of numbers (broadcast fax): Press . Repeat step 4 and press until a maximum of 30 fax numbers have been entered. Press Start Color or Start Black. Sending a fax using the computer You can scan a document to the computer and then fax it to someone using the software.
If needed, repeat step 12 and press until a maximum of 30 fax numbers have been entered. Press Start Color or Start Black. Note: At the designated time, the fax numbers are dialed and the fax is sent to all of the designated fax numbers. If the fax transmission is unsuccessful to any of the numbers on the broadcast list, the unsuccessful numbers will be dialed again.
To set the number of telephone rings before the printer automatically receives faxes, see “Setting the number of rings before receiving a fax automatically” on page 79. Receiving a fax manually Make sure the Auto Answer light is off. To receive the fax: •...
To set up fax forwarding: From the control panel, press Fax Mode. Press Press repeatedly until Fax Setup appears. Press . Press repeatedly until Ringing and Answering appears. Press . Press repeatedly until Fax Forward appears. Press . Press repeatedly until the setting you want appears. Press .
Click the Speed Dial tab. To add a fax number to your Speed Dial list: Click the next empty line in the list. Enter a fax number. Place the cursor in the Contact Name field. Enter a contact name. Repeat step a through step d as necessary using lines 2–89. To add a fax group: Scroll down and click on line 90.
Use this View View Phone Book entries. Create a new Speed Dial or Group Dial entry. Remove Delete a Speed Dial or Group Dial entry. Modify Edit a Speed Dial or Group Dial entry. Print Print all Speed Dial and Group Dial entries in the Phone Book. Note: For instructions on how to add Speed Dial or Group Dial entries to the Phone Book using the computer, see “Setting up Speed Dial numbers”...
Press repeatedly until Ringing and Answering appears. Press . Press repeatedly until Ring Pattern appears. Press . Press repeatedly until the ring pattern you want appears. Press to save the setting. Setting the number of rings before receiving a fax automatically From the control panel, press Fax Mode.
Press . Press repeatedly until Behind PBX appears. Press to save this setting. Customizing fax settings Customizing settings using the Fax Setup Utility You can adjust the fax settings in the Fax Setup Utility. These settings apply to the faxes you send or receive. From the desktop, double-click the Imaging Studio icon.
Click each tab, and change the settings as needed. Options Dialing and Sending • Select the telephone line format you want to use. • Enter a dialing prefix. • Select a dialing volume. • Enter your name and fax number. Notes: –...
Page 82
If you have not entered this information: From the control panel, press Fax Mode. Press Press repeatedly until Fax Setup appears. Press . Press repeatedly until Dialing and Sending appears. Press . Press repeatedly until Your Fax Name appears. Press . Enter your name using the keypad.
Setting up a fax footer From the control panel, press Fax Mode. Press Press repeatedly until Fax Setup appears. Press . Press repeatedly until Fax Printing appears. Press . Press repeatedly until Fax Footer appears. Press . Press repeatedly until On appears. Press .
Press . Press until Host Fax Settings appears. Press . Press until Block appears. Press to save this setting. Blocking junk faxes If you have Caller ID, you can block faxes sent from specific numbers and/or all faxes which do not include a Caller ID number.
Page 85
If you want to block all faxes that do not provide a Caller ID number: Press repeatedly until Block No-ID appears. Press . Press repeatedly until On appears. Press to save the setting. If you want to print a list of blocked faxes: Press repeatedly until Print appears.
Note: You can also set up a wireless network using a Lexmark print server. If your printer came with a Lexmark N4050e print server, follow the steps on the Setup Sheet that came with your product to set it up.
Installing the shared printer on other network computers (on the client computers) Using the peer-to-peer method Using the point-and-print method Go to a network computer that you want to enable Go to a network computer that you want to enable to print to the shared printer.
Configuring a network printer manually From the “Configure Network Printers” dialog, highlight the printer you want to configure, and then click Configure. Select DHCP or Configure IP Address Manually. Enter the desired IP address, subnet mask, and gateway for the printer. Click OK.
Maintaining the printer Changing print cartridges Removing a used print cartridge Make sure the printer is on. Lift the scanner unit. The print cartridge carrier moves and stops at the loading position, unless the printer is busy. Press down on the cartridge carrier lever to raise the cartridge carrier lid. Remove the used print cartridge.
Page 90
Press down on the cartridge carrier levers to raise the cartridge carrier lids. Insert the black cartridge or the photo cartridge in the left carrier. Insert the color cartridge in the right carrier. Close the lids. Close the scanner unit, making sure to keep your hands out from underneath the scanner unit. The control panel display will prompt you to load paper and press to print an alignment page.
• Use the appropriate paper for the document. If you are printing photos or other high quality images, for best results use Lexmark Premium Photo Paper or Lexmark Photo Paper. • Use a paper that is a heavier weight or bright white.
Cleaning the print cartridge nozzles Load plain paper. Press Copy Mode. Press Press repeatedly until Tools appears. Press . Press repeatedly until Maintenance appears. Press . Press repeatedly until Clean Cartridges appears. Press . A page prints, forcing ink through the print cartridge nozzles to clean them. Print the document again to verify that the print quality has improved.
Using another clean section of the cloth, gently hold the cloth against the contacts for about three seconds, and then wipe in the direction shown. With another clean section of the cloth, repeat step 3 and step 4. Let the nozzles and contacts dry completely. Reinsert the print cartridges.
High-yield color cartridge Photo cartridge Ordering paper and other supplies To order paper and other supplies or to locate a dealer near you, visit our Web site at www.lexmark.com. Notes: • For best results when printing photos or other high-quality images, use Lexmark Premium Photo Paper or Lexmark Photo Paper.
Refilling a print cartridge The warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not recommend use of a refilled cartridge. Refilling a cartridge can affect print quality and may cause damage to the printer. For best results, use Lexmark supplies.
Power button is not lit Check power connection Disconnect the power cord from the wall outlet, and then from the printer. Plug the cord all the way into the power supply on the printer. Plug the cord into an electrical outlet that other electrical devices have been using. If the light is not on, press Software does not install...
“Removing and reinstalling the software” on page 123. If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software. In all countries or regions except the United States, select your country or region.
“Removing and reinstalling the software” on page 123. If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software. In all countries or regions except the United States, select your country or region.
Check paper • Use the appropriate paper for the document. If you are printing photos or other high quality images, for best results use Lexmark Premium Photo Paper or Lexmark Photo Paper. • Use a paper that is a heavier weight or bright white.
Each paper brand accepts ink differently and prints with color variations. If you are printing paper photos or other high-quality images, for best results use Lexmark Premium Photo Paper or Lexmark Photo Paper. Check paper condition Use only new, unwrinkled paper.
Select a lower print From the software application, click File Print. quality Click Properties, Preferences, Options, or Setup. Click Quality/Copies. From the Quality/Speed area, select a lower print quality. Software may not be For more information, see “Software may not be installed correctly” on page 98. installed correctly Partial document or photo prints Check document...
Close all programs not being used. running Change the scanning Click Start Programs or All Programs Lexmark 5400 Series. resolution to a lower Select All-In-One Center. value From the Scan area, click See More Scan Settings. Click Display Advanced Scan Settings.
Poor scanned image quality Check messages If an error message is displayed, see “Error messages” on page 115. Clean the scanner glass If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water. Adjust the quality of the Make sure the printer is connected to a computer, and both the printer and the scan computer are on.
Fax troubleshooting • “Cannot send or receive a fax” on page 106 • “Can send but not receive faxes” on page 107 • “Can receive but not send faxes” on page 108 • “Printer receives a blank fax” on page 109 •...
Check for paper jams Check for and clear any paper jams. Disable Call Waiting Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving temporarily a fax. Call your telephone company to obtain the keypad sequence for temporarily disabling Call Waiting.
Check whether Fax From the control panel, press Fax Mode. Forwarding is selected Press Press repeatedly until Fax Setup appears. Press . Press repeatedly until Ringing and Answering appears. Press . Press repeatedly until Fax Forward appears. Press . Press repeatedly to view the current Fax Forwarding setting.
Be sure that printer is • See “Sending a fax while listening to a call (On Hook Dial)” on page 74. detecting a dial tone • Check the Dial Method setting. Listen for a dial tone. If you hear a dial tone but the printer hangs up without dialing, this means it did not recognize the dial tone.
Decrease the From the control panel, press Fax Mode. transmission speed Press Press repeatedly until Fax Setup appears. Press . Press repeatedly until Dialing and Sending appears. Press . Press repeatedly until Max Send Speed appears. Press . Press to select a lower transmission speed. Press to save the setting.
Check Ethernet If you are using a print server: connection Check the Ethernet cable for any obvious damage. Firmly plug one end of the Ethernet cable into the printer or the print server. Firmly plug the other end of the Ethernet cable into the network hub or wall connection. Check USB connection If you are using a USB cable: Check the USB cable for any obvious damage.
Jams and misfeeds troubleshooting • “Paper jams” on page 112 • “Paper or specialty media misfeeds” on page 112 • “Printer does not feed paper, envelopes, or specialty media” on page 113 • “Banner paper jams” on page 113 Paper jams Is the jam in the paper Press to turn off the printer.
Adjust the paper Adjust the paper guides: guides • When using media less than 8.5 inches wide • To rest against the edges of the paper or media, making sure it does not buckle Printer does not feed paper, envelopes, or specialty media Check for paper jams Check for and clear any paper jams.
Review banner • Use only the number of sheets needed for the banner. printing checklist • Select the following settings to enable the printer to feed paper continuously without jamming: With a document open, click File Print. Click Properties, Preferences, Options, or Setup. Select the Paper Setup tab.
Error messages Alignment problem Remove the print cartridge. (tape on cartridge) Make sure the sticker and tape have been removed. Reinsert the cartridge. Press to align the cartridge. For more information, see “Aligning print cartridges” on page 91. Alignment problem Load only plain, unmarked paper for aligning the cartridge.
Page 116
Cartridge Error Procedure 2 • Follow this procedure to determine which cartridge is not working properly. 1102 • Remove the print cartridges, and close the cartridge carrier lids. 1203 Disconnect the power cord from the electrical outlet. • 1204 Reconnect the power cord to the electrical outlet. If the button is not lit, press •...
Page 117
Clear Carrier Jam Press to turn the printer off. (remove cartridges) Disconnect the power cord from the wall outlet. Raise the scanner unit. Remove both print cartridges. For more information, see “Removing a used print cartridge” on page 89. Make sure the cartridge carrier lids are closed. Close the scanner unit.
Page 118
Failed to Connect Make sure the printer is detecting a dial tone. • (check that printer detects See “Sending a fax while listening to a call (On Hook Dial)” on page 74. dial tone) • Check the Dial Method setting. Listen for a dial tone.
Page 119
Left Cartridge Remove the indicated print cartridge. Error / Right Disconnect the power cord from the electrical outlet. Cartridge Error Reconnect the power cord to the electrical outlet. Including: If the button is not lit, press • 1205 (Left Cartridge) Reinsert the print cartridge.
Page 120
No photo/paper size You have not selected any of the options on step 2 of the photo proof sheet you printed and scanned. selection has been made. Make sure you completely fill in your selected circle or circles. Press to continue. No photo files found No supported images have been found on the memory card or flash drive you inserted.
Page 121
Phone Line Error The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. (digital phone service • checklist) If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter.
Remote Fax Error From the control panel, press Fax Mode. (lower the transmission Press speed) Press repeatedly until Fax Setup appears. Press . Press repeatedly until Dialing and Sending appears. Press . Press repeatedly until Max Send Speed appears. Press . Press repeatedly until a lower speed appears.
Click Start Programs or All Programs Lexmark 5400 Series. Select Uninstall. Follow the instructions on the computer screen to remove the printer software. Restart the computer before reinstalling the printer software.
Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the EPA Sleep Mode.
Page 130
A variable amount of ink will remain in the cartridge when replacement is required. After this single use, the license to use the print cartridge terminates, and the used cartridge must be returned only to Lexmark for remanufacturing, refilling or recycling.
Index Power 23 cartridge error 115 Resize 23 cartridge missing error 115 adding text captions 63 Right arrow 24 cartridges, print ADF (Automatic Document Feeder) Scan Mode 23 aligning 91 loading documents 46 Select 24 cleaning 92 paper capacity 47 Start Black 25 installing 89 Advanced tab 37...
Page 132
customizing settings 25 change paper or photo size customizing settings 80 enlarging an image 66 setting 115 forwarding 75 photos 64 change paper size setting 115 receiving automatically 74 reducing an image 66 color ink low 115 receiving manually 75 repeating an image 66 computer not connected 115 Fax button 33...
Page 133
Web site 7 inserting heavyweight matte paper 43 flash drive flash drives 56 index cards 45 inserting 56 memory cards 55 iron-on transfers 45 printing photos using the proof PictBridge-enabled digital labels 44 sheet 58 camera 61 paper 43 forwarding a fax 75 installing photo cards 45 network printer 87...
Page 134
networking partial document or photo printing from PictBridge-enabled using a print server 86 copies 103 digital camera 61 using the peer-to-peer partial document or photo printing using color effects 60 method 87 prints 102 printing using the proof sheet 58 using the point-and-print partial document or photo reducing red-eye 39...
Page 135
70 using an answering machine 74 printer software over a network 70 recycling reinstalling 123 saving scanned image 67 Lexmark products 95 removing 123 to computer 70 WEEE statement 126 using 32 to e-mail 68 reducing an image 66...
Page 136
shared printing troubleshooting, copy can receive but not send fax 108 peer-to-peer method 86 copier does not respond 102 can send but not receive fax 107 point-and-print method 86 partial document or photo cannot send or receive fax 106 software copies 103 printer receives blank fax 109 All-In-One Center 34...
Page 137
troubleshooting, setup cannot print from digital camera using PictBridge 99 incorrect language appears on display 96 page does not print 98 power button is not lit 97 software does not install 97 unwanted faxes, blocking 84 USB port 22 Use memory card photos button 33 using RJ11 adapter 13 Web page...
Need help?
Do you have a question about the 22N0057 - X 5450 Color Inkjet and is the answer not in the manual?
Questions and answers