Mercedes-Benz GLE Owner's Manual page 441

438 MBUX multimedia system
Nearest Mercedes-Benz service centre
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Other products and services from Mercedes-
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Benz
Data is transmitted during the connection to the
Mercedes-Benz Customer Centre (
Information on Mercedes me connect acci‐
dent management
The Mercedes me connect accident manage‐
ment is an extension of the Mercedes-Benz
emergency call system ( page 442).
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An emergency call is made to the Mercedes-
Benz emergency call centre after an accident:
A voice connection is made to a contact per‐
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son at the Mercedes-Benz emergency call
centre.
If necessary, the contact person at the
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Mercedes-Benz emergency call centre for‐
wards the call to Mercedes me connect acci‐
dent management.
Forwarding the call is not possible in all
countries.
If necessary, the vehicle will be towed to a
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Mercedes-Benz service centre.
If the vehicle detects a minor accident, a mes‐
sage appears in the multimedia system.
The message is confirmed in the multimedia sys‐
tem:
A voice connection is made to a contact per‐
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page 439).
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son at Mercedes me connect accident man‐
agement.
If necessary, the vehicle will be towed to a
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Mercedes-Benz service centre.
Arranging a service appointment via
Mercedes me connect
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
#
Call.
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Centre
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This service outlet will then contact you
within 24 hours.
% If you select Later after the service message
appears, the message is hidden and reap‐
pears after a certain period of time.
Giving consent to data transfer for Mercedes
me connect
Requirements:
There is an active service call via the multi‐
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media system or the me button in the over‐
head control panel ( page 437).
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% In certain countries you must confirm the
data transfer.
If the accident and breakdown service and
Mercedes me connect Concierge Service are not
activated on Mercedes me, the Do you want to