Intermec CN3 Series User Manual page 137

Problems With Wireless Connectivity (continued)
Problem
The CN3 appears to be connected to
the network, but you cannot establish
a terminal emulation session with the
host computer.
The CN3 appears to be connected to
the network, but the host computer is
not receiving any information from
the CN3.
Problems While Configuring 802.1x Security
Problem
The CN3 indicates that it is
authenticated, but it does not
communicate with the host.
The CN3 does not appear to be
authenticating and a network
connection icon does not appear on
the toolbar.
A network connection icon appears in
the toolbar, but then disappears.
You are setting up multiple access
points in a network, with different
SSIDs, and the connection fails.
CN3 Series Mobile Computer User's Manual
Chapter 5 — Troubleshooting and Maintaining the CN3
Solution
There may be a problem with the host computer, with
the connection between the Intermec Application Server
and the host computer, or with the connection between
the access point and the host computer. Check with
network administrator to make sure the host is running
and allowing users to login to the system.
In a UDP Plus network, there may be a problem with
the connection between the Intermec Application Server
and the host computer. Check with network
administrator or see the user's manual for the Intermec
Application Server.
In a TCP/IP network, there may be a problem with the
connection between the access point and the host
computer. Check with network administrator or use
your access point user's manual.
Solution
Make sure the CN3 IP address, host IP address, subnet
mask, default router are configured for network.
The CN3 may not be communicating with the access
point. Make sure the CN3 network name matches the
access point network name (SSID).
802.1x security network may not be active. Make sure
the server software is properly loaded and configured on
the server PC. See server software documentation for
help.
The CN3 may not be communicating with the intended
access point. Make sure the CN3 network name matches
the access point network name. Default network name is
"INTERMEC."
Access point may not be communicating with server.
Ensure the access point is turned on, properly
configured, and has 802.1x security enabled
CN3 does not save WEP key values when changing the
SSID. Reenter the WEP key values and apply the
network settings. You should now be able to connect.
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