Contacting Technical Support; Licensing And Registration; Customer Service; Maintenance Agreement Resources - Symantec NetBackup 5000 Routine Maintenance

BackupStore 5000
Routine Maintenance
A.3.3 Contacting Technical Support
Customers with a current maintenance agreement may access Technical Support information
at the following URL:
Before contacting Technical Support, make sure you have satisfied the system requirements
that are listed in you product documentation. Also, you should be at the computer on which
the problem occurred, in case it is necessary to replicate the problem.
When you contact Technical Support, please have the following information available:
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A.3.4 Licensing and registration
If your Symantec product requires registration or a license key, access our technical support
Web page at the following URL:
A.3.5 Customer service
Customer service information is available at the following URL:
http://www.symantec.com/techsupp/
Customer Service is available to assist with the following types of issues:
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A.3.6 Maintenance agreement resources
If you want to contact Symantec regarding an existing maintenance agreement, please contact
the maintenance agreement administration team for your region as follows:
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Issue 01 (2010-03-26)
http://www.symantec.com/techsupp/
Product release level
Hardware information
Availably memory, disk space, and NIC information
Operating system
Version and patch level
Network topology
Router, gateway, and IP address information
Problem description:
− Error messages and log files
− Troubleshooting that was performed before contacting Symantec
− Recent software configuration changes and network changes
Questions regarding product licensing or serialization
Product registration updates, such as address or name changes
General product information (features, language availability, local dealers)
Latest information about product updates and upgrades
Information about upgrade assurance and maintenance contracts
Information about the Symantec Buying Programs
Advice about Symantec's technical support options
Nontechnical presales questions
Issues that are related to CD-ROMs or manuals
Asia-Pacific and Japan:
Symantec Corporation
http://www.symantec.com/techsupp/
customercare_apac@symantec.com
A How to Obtain Help
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