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Symantec NetBackup 5020 Routine Maintenance

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NetBackup 5020
Release 1.2
Routine Maintenance
Issue
Date
Part Number
01
2010-12-10
Symantec Corporation

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Summary of Contents for Symantec NetBackup 5020

  • Page 1 NetBackup 5020 Release 1.2 Routine Maintenance Issue Date 2010-12-10 Part Number Symantec Corporation...
  • Page 2 Notice The purchased products, services and features are stipulated by the contract made between Symantec and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...

  • Page 3: Table Of Contents

    4.7 Checking Temperature ..........................4-16 A Maintenance Record ....................... A-1 B How to Obtain Help......................... B-1 B.1 Preparations For Contacting Symantec......................B-1 B.1.1 Collecting Troubleshooting Information .................... B-1 B.1.2 Making Debugging Preparations ......................B-2 B.2 How to Use the Document ........................... B-2...
  • Page 4 NetBackup 5020 Contents Routine Maintenance B.3 Technical Support ............................B-2 B.3.1 Contacting Technical Support ......................B-2 B.3.2 Licensing and Registration ......................... B-3 B.3.3 Customer Service ..........................B-3 B.3.4 Maintenance Agreement Resources....................B-3 B.3.5 Additional Enterprise Services ......................B-4 C Acronyms and Abbreviations ....................C-1...
  • Page 5 Figure 3-2 Rear view ............................3-6 Figure 3-3 10GE NIC ............................3-8 Figure 4-1 Login interface ..........................4-2 Figure 4-2 Main interface of the NetBackup 5020 ..................... 4-3 Figure 4-3 System monitoring interface ......................4-3 Figure 4-4 Hardware Alerts option ........................4-4 Figure 4-5 Alarm list ............................
  • Page 7 Table 3-2 Table of Check Items for the Internal Cabinet Environment .............. 3-3 Table 3-3 Description of the indicators of the front view of NetBackup 5020 ........... 3-5 Table 3-4 Description of the indicators of the rear view of NetBackup 5020............. 3-7 Table 3-5 Description of the indicators of the 10GE NIC ..................

  • Page 9: About This Document

    The following table lists the product version related to this document. Product Name Product Version NetBackup 5020 Release 1.2 Intended Audience This document describes maintenance items of the NetBackup 5020 in terms of maintenance purpose, period, standards, and procedure. This document is intended for:  Network monitoring engineer ...
  • Page 10 NetBackup 5020 About This Document Routine Maintenance Symbol Description Indicates a tip that may help you solve a problem or save time. Provides additional information to emphasize or supplement important points of the main text. Update History Updates between document revisions are cumulative. Therefore, the latest version of this document contains all of the updates that were made in previous versions.

  • Page 11: Safety Precautions

    1.1 Warning and Safety Identifier When you install and maintain equipment, observe warning and safety identifier precautions to prevent personal injury or equipment damage. Table 1-1 lists the warning and safety identifiers on the NetBackup 5020 and their meanings. Issue 01 (2010-12-10) Symantec Corporation...

  • Page 12: Table 1-1 Identifiers And Meanings

    NetBackup 5020 1 Safety Precautions Routine Maintenance Table 1-1 Identifiers and meanings Identifier Meaning ESD prevention identifier When you perform operations at this area take strict measures, such as wearing electrostatic discharge (ESD) preventive gloves or an ESD preventive wrist strap, to avoid electrostatic injuries.

  • Page 13: Esd Prevention

    NetBackup 5020 Routine Maintenance 1 Safety Precautions Identifier Meaning Drive number identifier Indicates the slot where a disk resides. The disks in slot0 and slot 1 are system disks. 1.2 ESD Prevention When you install and maintain equipment, follow safety precautions of ESD prevention to ensure personal safety and avoid equipment damage.

  • Page 14: Using Optical Fiber

    NetBackup 5020 1 Safety Precautions Routine Maintenance Human Body Injury The laser sent by the optical interface board is an invisible infrared ray. While maintaining the device, protect your eyes from the laser; otherwise, the laser may cause permanent injury to your eyes.

  • Page 15: Short-Circuit Protection

    NetBackup 5020 Routine Maintenance 1 Safety Precautions  Special cleaning roll (used with Isoamylol)  Special magnifier for optical connectors Replacing Optical Fibers When replacing the optical fiber, cover the optical connector that is not in use with dust-proof caps.
  • Page 16 NetBackup 5020 1 Safety Precautions Routine Maintenance  Do not switch off or on the power before disks stop running. Otherwise, disks may be damaged and data could be lost. Troubleshooting Do not touch the connectors of electrical wires and communication cables, as the electricity inside the electrical wires and communication cables could result in electrical shock.

  • Page 17: Overview Of Routine Maintenance

    NetBackup 5020 Routine Maintenance 2 Overview of Routine Maintenance Overview of Routine Maintenance About This Chapter This section describes safety precautions and purpose of routine maintenance, required tools. and maintenance items. 2.1 Purpose To verify that the equipment environment and status are functional. To maintain the equipment in good condition through equipment cleaning and maintenance.

  • Page 18: Tools

    NetBackup 5020 2 Overview of Routine Maintenance Routine Maintenance Table 2-1 Routine Maintenance Items and Periods Maintenance Maintenance Maintenance Item Suggested Owner Site Maintenance Period  Maintenance Device site Checking equipment It is recommended to engineers running environment check the environment inside the cabinet ...
  • Page 19 NetBackup 5020 Routine Maintenance 2 Overview of Routine Maintenance Issue 01 (2010-12-10) Symantec Corporation...

  • Page 21: Guide To Routine Maintenance On Equipment Site

    This section describes the criteria for checking the cabinet, helping to ensure the cabinet environment and avoid faults due to environmental issues. 3.3 Checking Indicator Status This section details indicators for the NetBackup 5020. 3.1 Checking Equipment Running Environment This section describes the criteria for checking the equipment room. Checking the equipment room helps administrators know equipment room conditions and adjust the environment to avoid device faults due to the environmental conditions.

  • Page 22: Checking The Internal Cabinet Environment

    NetBackup 5020 3 Guide to Routine Maintenance on Equipment Site Routine Maintenance Table 3-1 Routing Maintenance Items for the Equipment Room Maintenance Maintenance Guide Reference Criteria Items Operating The thermometer in the (1) The temperature should range between 5 ℃ and 35℃.

  • Page 23: Table 3-2 Table Of Check Items For The Internal Cabinet Environment

    NetBackup 5020 Routine Maintenance 3 Guide to Routine Maintenance on Equipment Site Reference Standard Items to check include internal cabinet power supply and service cable labeling. Table 3-2 lists these items. Table 3-2 Table of Check Items for the Internal Cabinet Environment...
  • Page 24 NetBackup 5020 3 Guide to Routine Maintenance on Equipment Site Routine Maintenance Maintenance Maintenance Guide Reference Criteria Items Dust-proof system (1) Check the cabinet cover for (1) The cabinet cover and the air maintenance cleanliness. inlet at the cabinet bottom should...

  • Page 25: Checking Indicator Status

    NetBackup 5020. Figure 3-1 Front view System alarm/location indicator System power indicator Disk online status indicator Disk read/write status indicator Table 3-3 Description of the indicators of the front view of NetBackup 5020 Location Type Color Status Description...

  • Page 26: Figure 3-2 Rear View

    The device is not transferring data. a: A location command is sent through the management system.  Check indicator status in the rear view of the NetBackup 5020 Figure 3-2 shows the rear view of the NetBackup 5020. Table 3-4 lists the indicator status of the rear view of NetBackup 5020.

  • Page 27: Table 3-4 Description Of The Indicators Of The Rear View Of Netbackup 5020

    3 Guide to Routine Maintenance on Equipment Site Link indicator for the IPMI System alarm/location indicator management network interface 10GE NIC interface Table 3-4 Description of the indicators of the rear view of NetBackup 5020 Location Type Color Status Description...

  • Page 28: Table 3-5 Description Of The Indicators Of The 10Ge Nic

    ----End Exception Handling  System power indicator If the indicator is off, see "Device Cannot Be Powered On" in the NetBackup 5020 Hardware Troubleshooting Guide.  System alarm/location indicator If the indicator is on, see "System Alarm/Location Indicator Is Red On" in the NetBackup 5020 Hardware Troubleshooting Guide.
  • Page 29 − If the fan running/alarm indicator remains off, unplug and then plug in the fan module. The NetBackup 5020 must be powered off before replacement of a fan. A scheduled outage period must be arranged. − If the problem persists, replace the fan module.

  • Page 31: Guide To The Routine Maintenance Using The System Monitor Interface

    4.1 Viewing Hardware Alerts This section describes how to view hardware alerts on the system monitoring interface of the NetBackup 5020 management software. By viewing current hardware alerts, you can know whether errors occur on the hardware and timely correct the errors.

  • Page 32: Viewing Hardware Alerts

    Enter the user name and password respectively in the User Name and Password text boxes. The default user name and password are respectively root and root. Click Log on and the main interface of the NetBackup 5020 is displayed, as shown in Figure 4-2.

  • Page 33: Figure 4-2 Main Interface Of The Netbackup 5020

    NetBackup 5020 4 Guide to the Routine Maintenance Using the System Routine Maintenance Monitor Interface Figure 4-2 Main interface of the NetBackup 5020 Choose Monitor > System and enter the system monitoring interface, as shown in Figure 4-3. Figure 4-3 System monitoring interface...

  • Page 34: Figure 4-4 Hardware Alerts Option

    4 Guide to the Routine Maintenance Using the System NetBackup 5020 Monitor Interface Routine Maintenance In the navigation tree, unfold the IP address node and check the hardware status. Step 2 Expand the node in the navigation tree, and then click Hardware Alerts, as shown in Figure 4-4.

  • Page 35: Checking The Cpu Status

    Exception Handling Collect alarms. Based on the alarm, troubleshoot the problem by referring to “System Alarm/Location Indicator Is Red On” in the NetBackup 5020 Hardware Troubleshooting. 4.2 Checking the CPU Status This section describes how to check the CPU status on the system monitoring interface. By checking the status of the CPU, you can know whether the CPU works normally.

  • Page 36: Figure 4-6 Cpu Option

    4 Guide to the Routine Maintenance Using the System NetBackup 5020 Monitor Interface Routine Maintenance Figure 4-6 CPU option Step 3 View the CPU status, as shown in Figure 4-7. Table 4-2 lists the parameter description. ID-x indicates CPU x (the value of x is 1 or 2).

  • Page 37: Viewing The Disk Status

    NetBackup 5020 4 Guide to the Routine Maintenance Using the System Routine Maintenance Monitor Interface Table 4-2 Description of parameters related to the CPU status Parameter Description Status The state of the CPU.  Presence detected indicates that the CPU is working normally.

  • Page 38: Figure 4-8 Disk Option

    4 Guide to the Routine Maintenance Using the System NetBackup 5020 Monitor Interface Routine Maintenance Figure 4-8 Disk option Step 3 View the disk state, as shown in Figure 4-9. Table 4-3 lists the parameter description. Figure 4-9 Disk status...
  • Page 39 If Slot Number of a present disk cannot be found in the interface, refer to “Some Disks  Can Not Be Scanned” in the NetBackup 5020 Hardware Troubleshooting.  If a disk is in the Unconfigured (bad), Failed, Missing, or Offline state, replace this hard disk.

  • Page 40: Check The Raid Group Status

    4 Guide to the Routine Maintenance Using the System NetBackup 5020 Monitor Interface Routine Maintenance 4.4 Check the RAID Group Status This section describes how to check the RAID group status on the system monitoring interface. By checking the RAID group status, you can know whether the RAID group works normally.

  • Page 41: Figure 4-11 Raid Group Status

    System disks : disk 0 and disk 1.  Data disks : disk 4 to disk 23. NOTE For details on the slot number of a disk, see "Panel" in the NetBackup 5020 Product Description. Issue 01 (2010-12-10) Symantec Corporation...

  • Page 42: Checking The Fan Status

    4 Guide to the Routine Maintenance Using the System NetBackup 5020 Monitor Interface Routine Maintenance Parameter Description ErrorStatus RAID group status.  If the value of ErrorStatus is 0, it indicates that a RAID group is working normally.  If the value of ErrorStatus is 1, it indicates that a RAID group is working abnormally.

  • Page 43: Figure 4-12 Fan Option

    NetBackup 5020 4 Guide to the Routine Maintenance Using the System Routine Maintenance Monitor Interface Figure 4-12 Fan option Step 3 View the fan status, as shown in Figure 4-13. Table 4-5 lists the parameter description. ID-x indicates fan x (the value of x is an integer ranging from 1 to 4).

  • Page 44: Checking The Power Supply Status

    Exception Handling If the fan is in the Device Absent state, see “Fan Running/Alarm Indicator Is Red On” in the NetBackup 5020 Hardware Troubleshooting. 4.6 Checking the Power Supply Status This section describes how to check the power supply status on the system monitoring interface.

  • Page 45: Figure 4-14 Power Supply Option

    NetBackup 5020 4 Guide to the Routine Maintenance Using the System Routine Maintenance Monitor Interface Step 2 Expand the node in the navigation tree, and then click Power Supply, as shown in Figure 4-14. Figure 4-14 Power supply option Step 3 View the power supply status, as shown in Figure 4-15.

  • Page 46: Checking Temperature

    ----End Exception Handling If the power supply is in the Failure detected state, see “Power Module Alarm” in the NetBackup 5020 Hardware Troubleshooting. 4.7 Checking Temperature This section describes how to check the temperature on the system monitoring interface. Impact on the System None.

  • Page 47: Figure 4-16 Temperature Option

    NetBackup 5020 4 Guide to the Routine Maintenance Using the System Routine Maintenance Monitor Interface Step 2 Expand the node in the navigation tree, and then click Temperature, as shown in Figure 4-16. Figure 4-16 Temperature option Step 3 View the state of the temperature of the enclosure, as shown in Figure 4-17.Table 4-7...

  • Page 48: Figure 4-17 Temperature Information

    4 Guide to the Routine Maintenance Using the System NetBackup 5020 Monitor Interface Routine Maintenance Figure 4-17 Temperature information Table 4-7 Description of parameters related to temperature Parameter Description Type Temperature type. The value can be:  Intake Vent Temp indicates the temperature of the inner inlet of the chassis.
  • Page 49 NetBackup 5020 4 Guide to the Routine Maintenance Using the System Routine Maintenance Monitor Interface Parameter Description ErrorStatus Temperature status.  If the value of ErrorStatus is 0, it indicates that the temperature is normal.  If the value of ErrorStatus is 1, it indicates that the temperature is abnormal.

  • Page 51: A Maintenance Record

    NetBackup 5020 Routine Maintenance A Maintenance Record Maintenance Record This table records maintenance conditions. Maintenance Item Maintenance Remarks Maintenan Condition ce Owner □Normal □Abnormal Checking Operating equipment temperature running □Normal □Abnormal Operating environme humidity □Normal □Abnormal Fire safety □Normal □Abnormal Dust □Normal □Abnormal...
  • Page 52 NetBackup 5020 A Maintenance Record Routine Maintenance Maintenance Item Maintenance Remarks Maintenan Condition ce Owner □Normal □Abnormal Power running/alarm indicator □Normal □Abnormal Fan running/alarm indicator □Normal □Abnormal NetBackup 5020 running status □Normal □Abnormal Link indicator of the IPMI management network port □Normal □Abnormal...
  • Page 53 NetBackup 5020 Routine Maintenance A Maintenance Record Maintenance Item Maintenance Remarks Maintenan Condition ce Owner Problems troublesho oting: Remaining problems: Verificatio Date: Issue 01 (2010-12-10) Symantec Corporation...

  • Page 55: B How To Obtain Help

    Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your question in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates.

  • Page 56: Making Debugging Preparations

    B.2 How to Use the Document Symantec provides usage documents shipped with the device. Through these documents, you can solve problems that occur during troubleshooting. To solve the problems better, use the documents before you contact Symantec for technical support. B.3 Technical Support Symantec Technical Support maintains support centers globally.

  • Page 57: Licensing And Registration

    − Recent software configuration changes and network changes B.3.2 Licensing and Registration If your Symantec product requires registration or a license key, access our technical support web page at the following URL: http://www.symantec.com/techsupp/ and then click Business Product Support. B.3.3 Customer Service Customer service information is available at the following URL: http://www.symantec.com/techsupp/...

  • Page 58: Additional Enterprise Services

    Routine Maintenance B.3.5 Additional Enterprise Services Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to develop your knowledge, expertise, and global insight, which enable you to manage your business risks proactively.

  • Page 59: C Acronyms And Abbreviations

    NetBackup 5020 Routine Maintenance C Acronyms and Abbreviations Acronyms and Abbreviations Alternating Current ACPI Advanced Configuration and Power Interface Central Processing Unit Electrostatic Discharge Fiber Channel Intelligent Platform Management Interface IPMI NetWork Interface Card Operation System Optical Time Domain Reflectometry...
  • Page 60 NetBackup 5020 C Acronyms and Abbreviations Routine Maintenance Personal Computer RAID Redundancy Array Independency Disk Symantec Corporation Issue 01 (2010-12-10)

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