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Summary of Contents for Symantec NetBackup 5000
- Page 1 NetBackup 5000 Release 6.6.0.2 Routine Maintenance Issue Date 2010-03-26 Symantec Corporation...
- Page 2 Notice The purchased products, services and features are stipulated by the contract made between Symantec and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...
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Page 3: Table Of Contents
5 Related Operations ........................5-1 5.1 Logging In to the System Monitoring Interface .................... 5-1 A How to Obtain Help ....................... A-1 A.1 Preparations For Contacting Symantec ....................... A-1 A.1.1 Collecting Troubleshooting Information .................... A-1 A.1.2 Making Debugging Preparations ......................A-2 A.2 How to Use the Document .......................... - Page 4 A.3.2 Licensing and registration ........................A-3 A.3.3 Customer service ..........................A-3 A.3.4 Maintenance agreement resources ..................... A-3 A.3.5 Additional enterprise services ......................A-4 B Maintenance Record List ......................B-1 C Acronyms and Abbreviations ....................C-1 Symantec Corporation Issue 01 (2010-03-26)
- Page 5 Figure 4-14 Miscellaneous information ......................4-14 Figure 4-15 No RAID card battery ........................4-16 Figure 5-1 Login interface ..........................5-2 Figure 5-2 Main interface of the NetBackup 5000 ..................... 5-2 Figure 5-3 System monitoring interface ......................5-3 Figure 5-4 Hardware status ..........................5-3...
- Page 7 Table 3-1 Routine check and maintenance items in the equipment room environment ........3-2 Table 3-2 Check items inside the cabinet ......................3-2 Table 3-3 Description of the NetBackup 5000 indicators ................... 3-4 Table 4-1 Description of alarm parameters ......................4-3 Table 4-2 Alarm information ..........................
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Page 9: About This Document
About This Document About This Document Purpose This document introduces the objectives, periods, standards, and procedures of the routine maintenance items of the NetBackup 5000. Related Versions The following table lists the product version related to this document. Product Name... - Page 10 A minimum of one item or a maximum of all items can be selected. Optional items are grouped in brackets and separated by [ x | y | ... ] vertical bars. Several items or no item can be selected. A.1.1-2 Symantec Corporation Issue 01 (2010-03-26)
- Page 11 Press the keys concurrently. For example, pressing Ctrl+Alt+A means the three keys should be pressed concurrently. Key 1, Key 2 Press the keys in turn. For example, pressing Alt, A means the two keys should be pressed in turn. Issue 01 (2010-03-26) Symantec Corporation A.1.1-3...
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Page 13: Safety Precautions
When installing and maintaining the equipment, observe the precautions indicated by the warning and safety identifiers to prevent personal injury or equipment damage. Table 1-1 lists the warning and safety identifiers on the device and the meanings of the identifiers. Issue 01 (2010-03-26) Symantec Corporation... -
Page 14: Esd Prevention
To avoid personal injuries or device damages caused by the static electricity, you need to wear ESD gloves or an ESD preventive wrist strap before installation or replacement. When carrying or moving parts, a dedicated ESD preventive bag is required. Symantec Corporation Issue 01 (2010-03-26) -
Page 15: Short-Circuit Protection
Do not switch off power before disks stop running. Otherwise, disks may be damaged and data may be lost. Troubleshooting Do not touch the connectors of electrical wires and communication cables, as the electricity inside the electrical wires and communication cables could result in electrical shock. Issue 01 (2010-03-26) Symantec Corporation... - Page 16 Pay attention to the following items during troubleshooting: Do not troubleshoot in the case of lightning. Check that the power cables are intact and effective grounding measures are taken. Keep the troubleshooting area clean and dry. Symantec Corporation Issue 01 (2010-03-26)
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Page 17: Overview Of Routine Maintenance
You can keep the protection mechanism in the normal state and ensure optimal protection of services in the case of an error through routine maintenance. 2.2 Item and Period This section describes the maintenance items and the period for each maintenance item. Issue 01 (2010-03-26) Symantec Corporation... -
Page 18: Tool
On the monitoring interface of the NetBackup 5000 software, you can perform routine maintenance on the device and query the device running state. For details on logging in to the monitoring interface of the NetBackup 5000 management software, see 5.1 Logging In to the System Monitoring Interface. -
Page 19: Guide To The On-Site Routine Maintenance Of The Device
3.3 Checking the Indicator State This section describes details on indicators of the NetBackup 5000 and how to handle an abnormality indicator. 3.1 Checking the Environment of the Equipment Room This section describes the standards of checking the equipment room environment. -
Page 20: Checking The Environment Inside The Cabinet
Check items inside the cabinet include cabling inside the cabinet and labeling on service cables. Table 3-2 lists all the check items. Table 3-2 Check items inside the cabinet Check Item Description General cabling rules Service cables and power cables should be separate. Symantec Corporation Issue 01 (2010-03-26) - Page 21 The empty slots should be covered with filler panels. slots Plugs of power cables Ensure that the plug of the NetBackup 5000 power cables are tightly inserted into the power supply socket. Ensure that the network cables of the NetBackup 5000 Plugs of signal cables are connected properly.
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Page 22: Checking The Indicator State
Table 3-2. 3.3 Checking the Indicator State This section describes details on indicators of the NetBackup 5000 and how to handle an abnormality indicator. Reference Standard Table 3-3 describes the NetBackup 5000 indicators. You can initially check the current running state of the NetBackup 5000 by observing the indicators. - Page 23 No data is being port transmitted. The speed of the data transmission between Green the NetBackup 5000 and the AS is 1000 Mbit/s. Rear panel The speed of the data transmission between Link indicator of the Orange...
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Page 24: Figure 3-1 Netbackup 5000 Front View
3 Guide to the On-Site Routine Maintenance of the BackupStore 5000 Device Routine Maintenance Procedure Step 1 View the state on the front of the NetBackup 5000. Figure 3-1 shows the front view of the NetBackup 5000. Figure 3-1 NetBackup 5000 front view Disk handle... -
Page 25: Figure 3-2 Netbackup 5000 Rear View
BackupStore 5000 3 Guide to the On-Site Routine Maintenance of the Routine Maintenance Device Figure 3-2 NetBackup 5000 rear view Active indicator of the service Link indicator of the service network network port port Link indicator of the service network... - Page 26 − If the fan running/alarm indicator is red, see Fan Running/Alarm Indicator On and in the NetBackup 5000 Troubleshooting. − If the fan running/alarm indicator is off, reinsert the fan module. If the fault persists after the fan module is reinserted, replace the fan module.
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Page 27: Guide To The Routine Maintenance On The Management Software
4.1 Viewing Hardware Alarms This section describes how to view hardware alarms on the system monitoring interface of the NetBackup 5000 management software. By viewing current hardware alarms, you can know whether errors occur on the hardware and timely correct the errors. -
Page 28: Viewing Hardware Alarms
4.1 Viewing Hardware Alarms This section describes how to view hardware alarms on the system monitoring interface of the NetBackup 5000 management software. By viewing current hardware alarms, you can know whether errors occur on the hardware and timely correct the errors. -
Page 29: Figure 4-2 Alarm List
Cooling device Device absent Chassis intrusion Physical security Chassis General chassis intrusion Exception Handling Collect alarms. Based on the alarm, troubleshoot the problem by referring to System Alarm Indicator On in the NetBackup 5000 Troubleshooting. Issue 01 (2010-03-26) Symantec Corporation... -
Page 30: Checking The Cpu State
Figure 4-3. Figure 4-3 CPU option Step 3 View the CPU state, as shown in Figure 4-4. Table 4-3 lists the parameter description. ID-x indicates CPU x (the value of x is 1 or 2). Symantec Corporation Issue 01 (2010-03-26) -
Page 31: Viewing The Disk State
Step 1 Log in to the system monitoring interface. For the detailed procedure, see 5.1 Logging In to the System Monitoring Interface. Step 2 Expand the node in the navigation tree, and then click Disk, as shown in Figure 4-5. Issue 01 (2010-03-26) Symantec Corporation... -
Page 32: Figure 4-5 Disk Option
Table 4-4 Description of parameters related to the disk state Parameter Description Slot Number The slot number of the disk. NOTE For details on the slot number of a disk, see "Panel" in the NetBackup 5000 Product Description. Symantec Corporation Issue 01 (2010-03-26) -
Page 33: Check The Raid Group State
If Slot Number of a present disk cannot be found in the interface, refer to Detecting Only Part of Disks in the NetBackup 5000 Troubleshooting. If a disk is in the Rebuild state, contact the technical support engineers if the disk does not return to Online. -
Page 34: Figure 4-7 Raidoption
4 Guide to the Routine Maintenance On the Management BackupStore 5000 Software Routine Maintenance Figure 4-7 RAIDoption Step 3 View the RAID group state, as shown in Figure 4-8. Table 4-5 lists the parameter description. Figure 4-8 RAID group state Symantec Corporation Issue 01 (2010-03-26) -
Page 35: Checking The Fan State
The disks included in the RAID group. The numbers displayed on the interface are the slot numbers of the corresponding disks. NOTE For details on the slot number of a disk, see "Panel" in the NetBackup 5000 Product Description. Exception Handling If the RAID group is in the Degraded state, contact the technical support engineers if the RAID group does not successfully rebuild automatically. -
Page 36: Figure 4-9 Fan Option
Figure 4-9 Fan option Step 3 View the fan state, as shown in Figure 4-10. Table 4-6 lists the parameter description. ID-x indicates fan x (the value of x is an integer ranging from 1 to 6). 4-10 Symantec Corporation Issue 01 (2010-03-26) -
Page 37: Checking The Power Supply State
If the fan is in the Device Absent state, see Fan Running/Alarm Indicator On and Red in the NetBackup 5000 Troubleshooting. 4.6 Checking the Power Supply State This section describes how to check the power supply state on the system monitoring interface. -
Page 38: Figure 4-11 Power Supply Option
Figure 4-11 Power supply option Step 3 View the power supply state, as shown in Figure 4-12. Table 4-7 lists the parameter description. ID-x indicates power supply x (the value of x is 1 or 2). 4-12 Symantec Corporation Issue 01 (2010-03-26) -
Page 39: Checking Miscellaneous Information
The power value of the power supply. Unit: Watts. Exception Handling If the power supply is in the Failure detected state, see PEM Alarm in the NetBackup 5000 Troubleshooting. 4.7 Checking Miscellaneous Information This section describes how to check the miscellaneous information on the system monitoring interface. -
Page 40: Figure 4-13 Miscellaneous Information Option
Figure 4-13 Miscellaneous Information option Step 3 View the state of the RAID card battery and the temperature of the enclosure, as shown in Figure 4-14.Table 4-8 lists the related parameters. Figure 4-14 Miscellaneous information 4-14 Symantec Corporation Issue 01 (2010-03-26) -
Page 41: Table 4-8 Description Of Parameters Related To Miscellaneous Information
If Chassis Intrusion is active, check whether the middle cover of the chassis is installed properly. For details on the middle cover of the chassis, see "Fan Module" in the NetBackup 5000 Product Description. If Battery Temperature is higher than 40°C, adjust the ambient temperature. -
Page 42: Figure 4-15 No Raid Card Battery
4 Guide to the Routine Maintenance On the Management BackupStore 5000 Software Routine Maintenance If no battery is discovered on the monitoring interface, as shown in Figure 4-15. Contact the technical support engineers. Figure 4-15 No RAID card battery 4-16 Symantec Corporation Issue 01 (2010-03-26) -
Page 43: Related Operations
This section describes how to log in to the NetBackup 5000 system monitoring interface. Prerequisite The IP address of the Windows PC to log in to the NetBackup 5000 should be in the same network segment as that of the NetBackup 5000. -
Page 44: Figure 5-1 Login Interface
Step 3 Enter the user name and password respectively in the User Name and Password text boxes. The default user name and password are respectively root and root. Step 4 Click Log on and the main interface of the NetBackup 5000 is displayed, as shown in Figure 5-2. -
Page 45: Figure 5-3 System Monitoring Interface
Routine Maintenance 5 Related Operations Figure 5-3 System monitoring interface Step 6 In the navigation tree, unfold the IP address node and check the hardware status, as shown in Figure 5-4. Figure 5-4 Hardware status Issue 01 (2010-03-26) Symantec Corporation... -
Page 47: A How To Obtain Help
Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your question in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. -
Page 48: Making Debugging Preparations
Symantec provides usage documents shipped with the device. Through these documents, you can solve problems that occur during routine maintenance or troubleshooting. To solve the problems better, use the documents before you contact Symantec for technical support. A.3 Technical Support Symantec Technical Support maintains support centers globally. -
Page 49: Contacting Technical Support
Troubleshooting that was performed before contacting Symantec − Recent software configuration changes and network changes A.3.4 Licensing and registration If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: http://www.symantec.com/techsupp/ A.3.5 Customer service Customer service information is available at the following URL: http://www.symantec.com/techsupp/... -
Page 50: Additional Enterprise Services
A.3.7 Additional enterprise services Symantec offers a comprehensive set of services that allow you to maximize your investment in Symantec products and to develop your knowledge, expertise, and global insight, which enable you to manage your business risks proactively. -
Page 51: B Maintenance Record List
Checking the fan indicator state □Abnormal □Normal Viewing hardware alarms □Abnormal □Normal Checking the CPU state □Abnormal □Normal Viewing the disk state □Abnormal □Normal Check the RAID group state □Abnormal □Normal Checking the fan state □Abnormal Issue 01 (2010-03-26) Symantec Corporation... - Page 52 BackupStore 5000 B Maintenance Record List Routine Maintenance Maintenance Item Maintenance Remarks Maintenance state Owner □Normal Checking the power supply state □Abnormal □Normal Checking miscellaneous information □Abnormal Discovered errors and solutions: Unsolved errors: Review: Date: Symantec Corporation Issue 01 (2010-03-26)
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Page 53: C Acronyms And Abbreviations
BackupStore 5000 Routine Maintenance C Acronyms and Abbreviations Acronyms and Abbreviations Central Processing Unit Electro Static Discharge Fiber Channel PCIe Peripheral Component Interconnect express Power Entry Module Redundant Arrays of Independent Disks RAID Serial Attached SCSI Issue 01 (2010-03-26) Symantec Corporation...
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