Troubleshooting; Paper Problems - Canon imagePROGRAF iPF825 Basic Guide No.2 Basic Manual

Paper Problems

Phenomenon
Roll paper cannot be inserted into
the paper feed slot
Cannot load sheets
Paper is not cut straight
Paper is not cut
The Media Take-up Unit continues
rotating
The size of clear film cannot be
detected

Troubleshooting

This section gives troubleshooting tips in case of problems.
Cause
The roll paper is warped.
If paper cannot be advanced from
Roll 2 (Lower) , the Roll Unit
Cable is disconnected.
The paper source selection is
incorrect.
The paper is bent or curled at the
cut position.
Paper rises by the ends of the cut
position before it is cut.
In the printer driver, No or Print
Cut Guideline is specified in Auto
Cut .
In MAIN MENU , Eject or Manual
is specified in Cutting Mode .
Rolls are not cut when you are
using the Media Take-up Unit .
There is a foreign object in the
path of the Media Take-up
Sensor .
The Media Take-up Sensor cord
is not connected to the Right
Media Take-up Unit correctly.
The Platen is soiled with ink or
other substances.
Corrective Action
Straighten out curls and reload the roll.
Connect the Roll Unit Cable firmly to the Roll Unit
Power Supply Inlet and the inlet on the roll unit.
Press the Feeder Selection button to activate the Cut
Sheet lamp .
Straighten out any curling by the edges of the paper.
Reload the paper correctly.
Specify Yes in Auto Cut in the printer driver.
Specify Automatic in Cutting Mode in MAIN MENU .
Either execute Paper Cutting in the Control Panel or
lift the Release Lever and cut the roll with scissors.
(→"Removing Printed Documents from the Media
Take-up Unit (Optional)," User Manual)
Remove the foreign object from the Media Take-up
Sensor path. Arrange the Basket Cloth and Basket
Rod so they do not interfere with the Media Take-up
Sensor .
Reconnect the Media Take-up Sensor cord as
follows.
1. Turn the printer off.
2. Disconnect the Media Take-up Sensor cord from
the Right Media Take-up Unit and reconnect it
firmly, all the way in.
3. Turn the printer on.
(→"Using the Media Take-up Unit," User Manual)
If the Media Take-up Unit continues rotating, contact
your Canon dealer for assistance.
Open the Top Cover and clean the entire Platen .
(→ , If Paper is Soiled)
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