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Large Format Printer
Basic Guide
Manuals for this printer
Setup Guide
Quick Guide
Basic Guide
Electronic manual
User's Guide
Electronic manual
Paper Reference Guide
Electronic manual
Read this manual before attempting to operate the printer.
Keep this manual in a handy location for future referencing.
Series
Safety Precautions...................................................... 2
Manuals for this printer................................................... 6
Handling rolls................................................................ 12
Handling sheets............................................................ 21
Ink Tanks....................................................................... 25
Printheads..................................................................... 36
Maintenance Cartridge..................................................42
Cleaning the Printer...................................................... 47
Operations and Display Screen.................................... 51
Printer parts.................................................................. 63
Preparing to Transfer the Printer...................................69
Installing the Printer Driver (Windows)..........................79
Installing the Printer Driver (Mac OS)........................... 81
Convenient Printer Driver Features.............................. 83
Adjusting the Printhead................................................. 89
Adjusting the feed amount............................................ 91
Problems Regarding Paper...........................................94
Printing does not start................................................. 104
The printer stops during a print job............................. 106
Problems with the printing quality............................... 107
Cannot print over a network........................................ 114
Installation problems................................................... 115
HP-GL/2 problems...................................................... 116
Other problems........................................................... 118
Messages regarding paper......................................... 122
Messages regarding ink.............................................. 131
Messages regarding printheads.................................. 135
Messages regarding the hard disk.............................. 138
Messages regarding HP-GL/2.....................................140
Other Messages.......................................................... 141
Error Messages........................................................... 143
ENG
ver1.00 2014-11-21

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Table of Contents

   Also See for Canon iPF830 Series

   Summary of Contents for Canon iPF830 Series

  • Page 1: Table Of Contents

    Large Format Printer Series Basic Guide Preface Safety Precautions............2 Manuals for this printer........... 6 Handling Paper Handling rolls..............12 Handling sheets............21 Consumables and Maintenance Ink Tanks............... 25 Printheads..............36 Maintenance Cartridge..........42 Cleaning the Printer............47 Printer Parts Operations and Display Screen........51 Printer parts..............
  • Page 2: Preface

    Safety Precautions iPF830 Series Preface Preface Safety Precautions Safety Precautions Safety Precautions ............................2 Legal Notices ..............................4 Safety Precautions Safety Precautions Follow the warnings and precautions below to use the printer safely. Do not perform any operations or procedures other than as described in this manual.
  • Page 3: Moving The Printer

    • If the printer emits smoke or strange odors, continuing to use the printer may cause a fire or electrical shock. Switch the printer off immediately and remove the power plug from the power outlet. Contact your Canon dealer Warning or support center.
  • Page 4: Legal Notices

    Power button immediately to switch the printer off, unplug the printer power cable from the outlet, and then contact your Canon dealer or support center. If you continue to use the printer, this could cause a fire or electrical shock.
  • Page 5 Included battery contains Perchlorate Material - special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ for detail. Trademarks • Canon, the Canon logo, and imagePROGRAF are trademarks or registered trademarks of CANON INC. • Microsoft is a registered trademark of Microsoft Corporation. •...
  • Page 6: Manuals For This Printer

    Manuals for this printer iPF830 Series Manuals for this printer Manuals for this printer Manuals for this printer ............................. 6 To view the User's Guide or Paper Reference Guide ..................6 About This User Manual ..........................10 Manuals for this printer Manuals for this printer This printer has the following manuals.
  • Page 7 Series To view the User's Guide or Paper Reference Guide Right-click the printer, and then click Properties (or Printer Properties). Click Preferences (or Printing Preferences) to display the Printing Preferences dialog box with the printer name added to the title.
  • Page 8 To view the User's Guide or Paper Reference Guide iPF830 Series To display User's Guide, click User's Guide. Alternately, to display Paper Reference Guide, click Paper Reference Guide. • Mac OS The basic instructions for displaying the User's Guide or Paper Reference Guide from imagePROGRAF Print- monitor are as follows.
  • Page 9 Series To view the User's Guide or Paper Reference Guide Click Utility. Click Open Printer Utility. Click Support. Basic Guide...
  • Page 10: About This User Manual

    About This User Manual iPF830 Series Click the User Manual button. To display User's Guide, click User's Guide. Alternately, to display Paper Reference Guide, click Paper Reference Guide. About This User Manual About This User Manual • Symbols The following symbols are used in this user manual to indicate safety information and explanations on restric- tions or precautions in use.
  • Page 11 Series About This User Manual Keyboard keys Example: Press the Tab key. • Cross-reference Other pages or manuals that provide related information are indicated as follows in this user manual. Cross-reference in the same user manual Example: see "Menu Structure."...
  • Page 12: Handling Paper Handling Rolls

    Attaching the Roll Holder to Rolls iPF830 Series Handling Paper Handling Paper Handling rolls Handling rolls Attaching the Roll Holder to Rolls ........................12 Loading Rolls in the Printer ..........................15 Removing the Roll from the Printer ........................18 Attaching the Roll Holder to Rolls Attaching the Roll Holder to Rolls When printing on rolls, attach the Roll Holder to the roll.
  • Page 13 Series Attaching the Roll Holder to Rolls • When handling the roll, be careful not to soil the printing surface. This may affect the printing quality. We recom- mend wearing clean cloth gloves when handling rolls to protect the printing surface.
  • Page 14 Attaching the Roll Holder to Rolls iPF830 Series When using a 3-inch paper core, align the tips (a) of 3- Inch Paper Core Attachment #1 with the holes (b) of the Roll Holder and insert it firmly. With the edge of the roll paper facing forward as shown, insert the Roll Holder from the right of the roll.
  • Page 15: Loading Rolls In The Printer

    Series Loading Rolls in the Printer • 2-Inch Paper Core Attachment Insert the Holder Stopper from the left in the Roll Holder as shown. Holding it at the position shown (b), push it firmly in until the flange (a) of the Holder Stop- per touches the roll.
  • Page 16 Loading Rolls in the Printer iPF830 Series Press the Load button. Press ▲ or ▼ to select "Load Roll Paper", and then press the OK button. • If any roll paper that will not be used or cut sheet has been fed, a message is shown requesting you to remove it.
  • Page 17 Series Loading Rolls in the Printer • For instructions on attaching the Roll Holder to rolls, see "Attaching the Roll Holder to Rolls." P.12 ➔ Note Using both hands, pull out the roll evenly on both ends and insert it in the Paper Feed Slot (a). Advance the roll until the buzzer sounds.
  • Page 18: Removing The Roll From The Printer

    Removing the Roll from the Printer iPF830 Series • When lowering the Ejection Guide, lower it slowly. If the Ejection guide is lowed forcefully, Important the Ejection Supports (a) may hit the roll and scratch the printing surface. Close the Top Cover.
  • Page 19 Series Removing the Roll from the Printer On the Tab Selection screen of the Control Panel, press ◀ or ▶ to select the Paper tab ( • If the Tab Selection screen is not displayed, press the Menu button.
  • Page 20 Removing the Roll from the Printer iPF830 Series Holding the Roll Holder flange (a), remove the holder from the Roll Holder Slot. • For instructions on removing the Roll Holder from rolls, see "Removing the Roll Holder from Rolls." User's Guide ➔...
  • Page 21: Handling Sheets

    Series Loading Sheets in the Printer Handling sheets Handling sheets Loading Sheets in the Printer .......................... 21 Removing Sheets ............................23 Loading Sheets in the Printer Loading Sheets in the Printer Follow these steps to load sheets in the printer.
  • Page 22 Loading Sheets in the Printer iPF830 Series • Do not touch the Linear Scale (a), Carriage Shaft (b), or Ink Tube Stabilizer (c). Touching Important these parts may damage them. With a sheet lengthwise and printing-side up, insert it between the Platen (a) and the Paper Retainer (b).
  • Page 23: Removing Sheets

    Series Removing Sheets Lower the Release Lever and close the Top Cover. • If a print job was received Pressing the OK button will advance the paper, and then printing will begin. • If no print job was received A menu for selection of the type of paper is shown on the Display Screen.
  • Page 24 Removing Sheets iPF830 Series As you hold the sheet, lift the Release Lever and re- move the sheet. Lower the Release Lever. Basic Guide...
  • Page 25: Consumables And Maintenance Ink Tanks

    Series Replacing Ink Tanks Consumables and Maintenance Consumables and Maintenance Ink Tanks Ink Tanks Replacing Ink Tanks Replacing Ink Tanks Compatible ink tanks For information on the compatible ink tanks for this printer, see "Ink Tanks." User's Guide ➔...
  • Page 26 Replacing Ink Tanks iPF830 Series According to the message, replace the ink tank or prepare a new ink tank. (See "When to Replace Ink Tanks.") User's Guide ➔ Printing Printing OK: Ink Menu OK: Ink Menu Not much ink is left.
  • Page 27 Series Replacing Ink Tanks Remove the Ink Tank (330 ml) Open the Ink Tank Cover of the tank for replacement and check the Ink Lamp. The Ink Lamp flashes quickly if there is no ink left. • Avoid hitting the printer when replacing an Ink Tank. Handle the printer gently when replacing tanks.
  • Page 28 Replacing Ink Tanks iPF830 Series • If there is still ink in the Ink Tank you removed, store it with the ink holes (a) facing up. Otherwise, ink may leak and cause Important stains. Put the removed Ink Tank in a plastic bag and seal it.
  • Page 29 Series Replacing Ink Tanks Hold the Ink Tank by the handle (a) and remove it. Press the OK button. If there is still ink in the Ink Tank you removed, store it in the • box with the ink holes (a) facing up. Otherwise, ink may leak Important and cause stains.
  • Page 30 Replacing Ink Tanks iPF830 Series • If the Ink Tank is cold, allow it to adjust to room temperature before attaching it to the printer. Note Open the pouch and remove the Ink Tank. • Never touch the ink holes or electrical contacts. This may cause stains, damage the Ink Tank, and af- fect printing quality.
  • Page 31 Series Replacing Ink Tanks Lift the Ink Tank Lock Lever until it stops, and then push it down until it clicks into place. Make sure the Ink Lamp is lit in red. • If the Ink Lamp is not lit in red, reload the tank.
  • Page 32 Replacing Ink Tanks iPF830 Series • After Ink Tank replacement, always close the Ink Tank Cover. If the Ink Tank Cover cannot close, some Ink Tank Lock Lever may not be closed completely. Make sure all ink tank lock levers are fully closed.
  • Page 33 Series Replacing Ink Tanks Open the pouch and remove the Ink Tank. • Never touch the ink holes or electrical contacts. This may cause stains, damage the Ink Tank, and af- fect printing quality. Important Press the OK button and insert the Ink Tank into the holder facing as shown, with the ink holes down.
  • Page 34 Replacing Ink Tanks iPF830 Series Lift the Ink Tank Lock Lever until it stops, and then push it down until it clicks into place. Make sure the Ink Lamp is lit in red. • If the Ink Lamp is not lit in red, reload the tank.
  • Page 35 Series Replacing Ink Tanks • After Ink Tank replacement, always close the Ink Tank Cover. If the Ink Tank Cover cannot close, some Ink Tank Lock Lever may not be closed completely. Make sure all ink tank lock levers are fully closed.
  • Page 36: Printheads

    If the printing quality does not improve even after one or two cycles of Head Cleaning B from the printer menu • If the Display Screen indicates "Open top cover and replace the printhead." • If your Canon dealer has advised you to replace the Printhead Compatible printheads For information on compatible printheads, see "Printhead." User's Guide ➔...
  • Page 37 Series Replacing the Printhead • If the Tab Selection screen is not displayed, press the Menu button. Note Press the OK button. The Set./Adj. Menu is displayed. Press ▲ or ▼ to select Maintenance, and then press the OK button.
  • Page 38 Replacing the Printhead iPF830 Series • Do not touch the Linear Scale (a), Carriage Shaft (b), or Ink Tube Stabilizer (c). Touching Important these parts may damage them. If the ventilation duct (a) is dirty, use a damp cloth that you have wrung out completely to wipe it clean.
  • Page 39 Series Replacing the Printhead Remove the Printhead and press the OK button. • Never touch the metal contacts of the Carriage. Furthermore, do not allow any dirt or debris to become adhered to the metal contacts of the Carriage. These may damage the printer.
  • Page 40 Replacing the Printhead iPF830 Series • The inside surface of the Protective Part (a) and Protective Part (b) is coated with ink to protect the nozzles. Be careful not to touch these surfaces when removing the caps. Important • The Printhead contains ink to protect the nozzles. We recommend removing Protective Part (b) as you hold it over the Printhead package or safely out of the way to avoid spilling ink and staining your clothes or the surrounding area.
  • Page 41 Series Replacing the Printhead Close the Top Cover. Ink now fills the system. • While ink is being filled, definitely do not remove the Ink Tank or Maintenance Cartridge. Ink may leak out. Important • After Printhead has been replaced and filled with ink, Head Posi. Adj. ( Auto(Advanced) ) is performed if you have selected Rep.P.head Print >...
  • Page 42: Maintenance Cartridge

    Replacing the Maintenance Cartridge iPF830 Series Maintenance Cartridge Maintenance Cartridge Replacing the Maintenance Cartridge Replacing the Maintenance Cartridge Compatible maintenance cartridges For information on compatible maintenance cartridges, see "Maintenance Cartridge." User's Guide ➔ Precautions when handling the Maintenance Cartridge Take the following precautions when handling the Maintenance Cartridge.
  • Page 43 Series Replacing the Maintenance Cartridge Access the menu for Maintenance Cartridge replacement On the Tab Selection screen of the Control Panel, press ◀ or ▶ to select the Settings/Adj. tab ( • If the Tab Selection screen is not displayed, press the Menu button.
  • Page 44 Replacing the Maintenance Cartridge iPF830 Series At this point, open the Maintenance Cartridge Cover. Hold the used Maintenance Cartridge by the grip (a) with one hand and put your other hand under the Maintenance Cartridge to hold it firmly on the bottom, keeping it level as you pull it out.
  • Page 45 Series Replacing the Maintenance Cartridge • Always put the used Maintenance Cartridge back in the box and store the box on a flat surface. Also, seal the zipper thoroughly. Otherwise, ink may leak and cause stains. Important • Put the used Maintenance Cartridge in the plastic bag of the new cartridge, and dispose of it in accord- ance with local regulations.
  • Page 46 Replacing the Maintenance Cartridge iPF830 Series Press the OK button. Basic Guide...
  • Page 47: Cleaning The Printer

    Series Cleaning Inside the Top Cover Cleaning the Printer Cleaning the Printer Cleaning Inside the Top Cover ......................... 47 Cleaning the Printhead ............................ 49 Cleaning Inside the Top Cover Cleaning Inside the Top Cover Clean inside the Top Cover about once a month to maintain better printing quality and help prevent problems.
  • Page 48 Cleaning Inside the Top Cover iPF830 Series If paper dust has accumulated in the Vacuum holes (a) on the Platen or in the Borderless Printing Ink Grooves (b), use the Cleaning Brush (c) provided with the printer to wipe it away.
  • Page 49: Cleaning The Printhead

    Series Cleaning the Printhead Using a damp cloth that you have wrung out com- pletely, wipe away dirt or paper dust (debris from cutting) inside the Top Cover. Wipe away any ink residue and paper dust (debris from cutting) on the Top Cover Roller (a), all over...
  • Page 50 If printing does not improve even if you execute Head Cleaning B, try repeating Head Cleaning B once or twice. If this still does not improve printing, the Printhead may have reached the end of its useful life. Contact your Canon dealer for assistance. •...
  • Page 51: Printer Parts Operations And Display Screen

    Series Control Panel Printer Parts Printer Parts Operations and Display Screen Operations and Display Screen Control Panel ..............................51 Menu Operations ............................52 Menu Structure ............................... 56 Control Panel Control Panel Display Screen Shows printer menus, as well as the printer status and messages.
  • Page 52: Menu Operations

    Menu Operations iPF830 Series In menu items requiring numerical input, press this button to increment the number. ▶ button • Press this button on the Tab Selection screen to move to another tab. In menu items requiring numerical input, press this button to move to another digit.
  • Page 53 Series Menu Operations • Menus (when the Ink tab is selected and the OK button is pressed) • If the Tab Selection screen is not displayed, press the Menu button. Note Simply press buttons on the Control Panel to access menus on various tabs from the Tab Selection screen and set or execute Menu items.
  • Page 54 Menu Operations iPF830 Series • Lower menus are available if is displayed at left next to the second and subsequent rows. To access the lower menus, select the menu and press the OK button. Specifying menu items Menu items can be set as follows.
  • Page 55 Series Menu Operations Press the ▲ or ▼ button to enter the value. • Hold down ▲ or ▼ to increase or decrease the value continuously. Note Repeat steps 1 and 2 to complete the settings, and then press the OK button.
  • Page 56: Menu Structure

    Menu Structure iPF830 Series Menu Structure Menu Structure The menu structure is shown categorized by tab. The * on the right side of an item indicates the default value. The printer menu is classified into regular menu items available when no print job is in progress and menu during printing items only available while printing is in progress.
  • Page 57: Ink Menu

    Series Menu Structure First Level Second Level Third Level Fourth Level Fifth Level BordlessOversize Standard* | Little Width Detection Off | On* Return Defaults Paper Details Keep Paper Type Off* | On *1:For information on the types of paper the printer supports, refer to the Paper Reference Guide. (See "Displaying the Paper Types of paper in the printer driver and related software (as well as on the Control Pan- Reference Guide.")
  • Page 58 Menu Structure iPF830 Series First Level Second Level Third Level Fourth Level Fifth Level HDD Information Total capacity | Box free space *1:If a pending job is selected, Print Anyway is displayed. *2:This is displayed when Show Job Log is On in System Setup.
  • Page 59 Series Menu Structure First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level Nesting Use Nest- Off* | On Nesting xx min. Wait- Time( *4 ) Off* | On Lines( *4 ) Line & Pen...
  • Page 60 Menu Structure iPF830 Series First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level DNS Set- DNS Dync On | Off* tings( *9 ) update( *9 ) Pri. DNS SrvAddr( *9 ) Sec. DNS SrvAddr( *9 )
  • Page 61 Series Menu Structure First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level Length meter* | feet/inch Unit Detect Mis- Pause | Warning | None* | Hold Job match Paper Size Sht Selec- ISO A3+* | 13"x19"(Super B)
  • Page 62 Menu Structure iPF830 Series First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level Use Situa- Tot.Print Area | Duty Counter tion *1:Available after you have used Standard or Initial adjustmt in Head Posi. Adj. once.
  • Page 63: Printer Parts

    Series Front Printer parts Printer parts Front ................................63 Back ................................65 Top Cover (Inside) ............................66 Carriage ................................67 Ink Tank Cover (Inside) ............................ 68 Front Front Top Cover Open this cover to install the Printhead, load paper, and remove any jammed paper from inside the printer as needed.
  • Page 64 Front iPF830 Series Holder Stopper Secure rolls on the Roll Holder with this part. Ink Tank Cover Open this cover to replace an Ink Tank. (See "Ink Tank Cover (Inside).") P.68 ➔ Control Panel Use this panel to operate the printer and check the printer status. (See "Control Panel.") P.51...
  • Page 65 Series Back Back Back Carrying Handles When carrying the printer, have six people hold it by these handles under both sides. USB Port Connect a USB cable to this port. The printer is compatible with Hi-Speed USB connections. Ethernet Port Connect an Ethernet cable to this port.
  • Page 66 Top Cover (Inside) iPF830 Series Top Cover (Inside) Top Cover (Inside) Top Cover Roller Prevents paper from rising when ejected. Paper Alignment Line Align paper with this line when loading it. Carriage Moves the Printhead. The carriage serves a key role in printing. (See "Carriage.") P.67...
  • Page 67 Series Carriage Cleaning Brush When cleaning inside the printer under the Top Cover, use this brush to sweep away paper dust on the Platen. Also use the brush to move the blue Switch on the Platen. Cutter Rail The Cutter Unit passes over this rail to cut paper.
  • Page 68 Ink Tank Cover (Inside) iPF830 Series Ink Tank Cover (Inside) Ink Tank Cover (Inside) Note: The figure shows the printer as loaded with 700 ml (23.7 fl oz) Ink Tank. Ink Tanks Cartridges of ink in various colors. Ink Tank Lock Lever A lever that locks the Ink Tank in place and protects it.
  • Page 69: Printer Relocation

    • Be sure to contact your Canon dealer before transferring the printer to a new location. Ink may leak and damage the printer if you do not prepare the printer correctly and it is tipped or stood on end in transit.
  • Page 70 If consumables must be replaced, the message "Consumables must be replaced. Call for service." is shown on the Display Screen and preparation is not possible. If this message is displayed, press the Important OK button and contact your Canon dealer for assistance. Removing Ink Tanks Open the Ink Tank Cover.
  • Page 71 Series Preparing to Transfer the Printer Lift the stopper (a) of the Ink Tank Lock Lever (a). Lift the Ink Tank Lock Lever until it stops, and then push it down to the front. Hold the Ink Tank by the handle (a) and remove it.
  • Page 72 Preparing to Transfer the Printer iPF830 Series Push down the release lever (a) as shown as you gently return all ink tank lock levers to the original po- sition. Close the Ink Tank Cover. At this point, ink is drawn out from inside the tubes.
  • Page 73 Series Preparing to Transfer the Printer Open the Top Cover and lift the Ejection Guide. Remove the four ejection supports and lower the Ejection Guide. Grasp the Belt, insert it between the Belt Stopper, and affix the Belt Stopper with a hex screw at the position indicated.
  • Page 74 Preparing to Transfer the Printer iPF830 Series • Here, the Belt Stopper is the one that was removed and stored after initial installation. Neglecting to attach the Belt Stopper may damage the printer. Important • Do not touch the Linear Scale (a), Carriage Shaft (b), or Ink Tube Stabilizer (c).
  • Page 75: Reinstalling The Printer

    Series Reinstalling the Printer Reinstalling the Printer Reinstalling the Printer The basic workflow for reinstalling the printer is as follows. For detailed instructions, see the Setup Guide. Assemble the stand Referring to the Printer Stand Setup Guide, assemble the Stand.
  • Page 76 Reinstalling the Printer iPF830 Series Attach the Stationary Output Stacker to the Stand by referring to Printer Stand Setup Guide. If you are using the optional Media Take-up Unit, at- tach the Media Take-up Unit to the Stand by referring to the Setup Guide included with the Media Take-up Unit.
  • Page 77 Series Reinstalling the Printer Lift the Ejection Guide and attach the four Ejection Supports to the back of the Ejection Guide. Connect the power cord to the Power Supply Connector on the back of the printer. Plug the power cord into the outlet.
  • Page 78 Reinstalling the Printer iPF830 Series Attach the Roll Holder to the Roll Media. (See "Attaching the Roll Holder to Rolls.") P.12 ➔ Load the Roll Media in the printer. (See "Loading Rolls in the Printer.") P.15 ➔ Install the software.
  • Page 79: Software Installation

    Series Installing the Software Software Installation Software Installation Installing the Printer Driver (Windows) Installing the Printer Driver (Windows) Installing the Software Installing the Software The basic instructions for installing the software are as follows. For detailed instructions, see the Setup Guide.
  • Page 80 Installing the Software iPF830 Series • For USB connections, when the dialog box at right is displayed, make sure the printer is on Important and connect the printer and computer with the USB cable. On the Finish window, select Restart my comput- er now and click Restart.
  • Page 81: Installing The Printer Driver (mac Os)

    Series Installing the Software Installing the Printer Driver (Mac OS) Installing the Printer Driver (Mac OS) Installing the Software Installing the Software The basic instructions for installing the software are as follows. For detailed instructions, see the Setup Guide.
  • Page 82 Installing the Software iPF830 Series After installation, click Exit. Basic Guide...
  • Page 83: Convenient Printer Driver Features

    Series Print Preview Convenient Printer Driver Features Convenient Printer Driver Features Print Preview ..............................83 Rotate Page 90 degrees (Converse Paper) ...................... 85 Borderless Printing ............................86 Large-Format Printing ............................. 87 Enlarged/Reduced Printing ..........................88 Print Preview Print Preview Using the print preview function enables the following.
  • Page 84 Print Preview iPF830 Series Configuring Settings in Mac OS Access the Main pane. Select the Print Preview check box. After you click Print, the Canon imagePROGRAF Pre- view window will be displayed. Basic Guide...
  • Page 85 Series Rotate Page 90 degrees (Converse Paper) Rotate Page 90 degrees (Converse Paper) Rotate Page 90 degrees (Converse Paper) You can conserve roll paper by specifying particular settings as suitable for your original. When you print an original that is in portrait orientation, the original is rotated 90 degrees before printing if it fits within the roll width.
  • Page 86: Borderless Printing

    Borderless Printing iPF830 Series Borderless Printing Borderless Printing In regular printing, a margin required by the printer is added around the original. With borderless printing, you can print documents without the margin, so that the printed image cov- ers the entire surface of the paper.
  • Page 87 Series Large-Format Printing Large-Format Printing Large-Format Printing You can create vertical or horizontal banners by printing origi- nals in banner formats on rolls. Originals created in Microsoft Word or other applications in your preferred size can be enlarged to fill the width of roll pa- per by completing simple printer driver settings.
  • Page 88 Enlarged/Reduced Printing iPF830 Series Enlarged/Reduced Printing Enlarged/Reduced Printing Originals can be printed at larger or smaller sizes, as desired. Configuring Settings in Windows Access the Page Setup sheet. Click the width of the loaded roll in the Roll Paper Width list.
  • Page 89: Adjustments For Better Print Quality

    Series Automatic Adjustment to Straighten Lines and Colors Adjustments for Better Print Quality Adjustments for Better Print Quality Adjusting the Printhead Adjusting the Printhead Automatic Adjustment to Straighten Lines and Colors Automatic Adjustment to Straighten Lines and Colors If vertical lines in printed documents are warped or colors are out of alignment, execute Head Posi. Adj.. The print- er will print and read a test pattern, and the Printhead position will be adjusted automatically.
  • Page 90 Automatic Adjustment to Straighten Lines and Colors iPF830 Series On the Tab Selection screen of the Control Panel, press ◀ or ▶ to select the Settings/Adj. tab ( • If the Tab Selection screen is not displayed, press the Menu button.
  • Page 91: Adjusting The Feed Amount

    Series Selecting a Feed Amount Adjustment Method Adjusting the feed amount Adjusting the feed amount Selecting a Feed Amount Adjustment Method ....................91 Adjusting Line Length ............................. 92 Selecting a Feed Amount Adjustment Method Selecting a Feed Amount Adjustment Method Methods of adjusting the amount paper is fed are set in Adj.
  • Page 92: Adjusting Line Length

    Adjusting Line Length iPF830 Series Press ▲ or ▼ to select Automatic, Print Quality, or Print Length, and then press the OK button. Adjusting Line Length Adjusting Line Length To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust Length to adjust the amount that paper is advanced.
  • Page 93 Series Adjusting Line Length Press ▲ or ▼ to select Adjust Printer, and then press the OK button. Press ▲ or ▼ to select Feed Priority, and then press the OK button. Press ▲ or ▼ to select Adjust Length, and then press the OK button.
  • Page 94: Troubleshooting

    Clearing Jammed Roll Paper iPF830 Series Troubleshooting Troubleshooting Problems Regarding Paper Problems Regarding Paper Clearing Jammed Roll Paper ........................... 94 Clearing a Jammed Sheet ..........................97 Troubleshooting When Paper Jams are not Found ..................99 Roll paper cannot be inserted into the Paper Feed Slot ................. 101 Cannot load sheets ............................
  • Page 95 Series Clearing Jammed Roll Paper • Do not touch the Linear Scale (a), Carriage Shaft (b), or Ink Tube Stabilizer (c). Touching Important these parts may damage them. If the Cutter is out, move the Cutter to the right side, away from the paper.
  • Page 96 Clearing Jammed Roll Paper iPF830 Series Holding the paper on both sides, pull the jammed por- tion out toward the front. Use a scissors or cutting tool to cut away the printed or wrinkled portion. • When cutting paper, be careful to avoid injury and damaging the printer.
  • Page 97: Clearing A Jammed Sheet

    Series Clearing a Jammed Sheet • Do not force the roll paper into alignment with the Paper Alignment Line (b). This may prevent the paper from being advanced straight. Important • If you pull out too much of the roll, an excessive amount will be cut away.
  • Page 98 Clearing a Jammed Sheet iPF830 Series • Do not touch the Linear Scale (a), Carriage Shaft (b), or Ink Tube Stabilizer (c). Touching Important these parts may damage them. Lift the Release Lever. Hold the paper and pull it out, toward the front.
  • Page 99: Troubleshooting When Paper Jams Are Not Found

    Series Troubleshooting When Paper Jams are not Found If the Carriage is on the left, move the Carriage to the right until it stops. • Always move the Carriage to the right side. If the Carriage is on the left, a Carriage error may occur when you turn on the printer.
  • Page 100 Troubleshooting When Paper Jams are not Found iPF830 Series Check for paper in the lower part of the printer. Re- move any jammed paper here by pushing it to the floor with your fingers. Lift the Release Lever. Open the Top Cover, and if there is a paper jam at the position shown, push it inside with your fingers.
  • Page 101: Roll Paper Cannot Be Inserted Into The Paper Feed Slot

    Series Roll paper cannot be inserted into the Paper Feed Slot The paper will drop to the floor or to the lower part of the printer. • If there is paper left in the lower part of the printer, push it to the floor with your fingers.
  • Page 102: Cannot Load Sheets

    Cannot load sheets iPF830 Series Cannot load sheets Cannot load sheets Cause Corrective Action The paper source selection is incorrect. Press the Load button and select the paper source. Paper is not cut neatly Paper is not cut neatly Cause...
  • Page 103: The Size Of Clear Film Cannot Be Detected

    (See "Using the Media Take-up Unit.") User's Guide ➔ If the Media Take-up Unit continues rotating, con- tact your Canon dealer for assistance. The size of clear film cannot be detected The size of clear film cannot be detected Cause Corrective Action The Platen is soiled with ink or other substances.
  • Page 104: Printing Does Not Start

    The Data lamp on the Control Panel does not light up iPF830 Series Printing does not start Printing does not start The Data lamp on the Control Panel does not light up ................... 104 The printer does not respond even if print jobs are sent ................104 Ink Filling..
  • Page 105: The Display Screen Indicates Agitating

    Series The display screen indicates Agitating The display screen indicates Agitating The display screen indicates Agitating Cause Corrective Action Ink agitation is in progress. Please wait until ink agitation is finished. The time for agitation varies depending on how long the printer has been off.
  • Page 106: The Printer Stops During A Print Job

    In the Control Panel, set Auto Rotate to Off and print again. cludes HP RTL commands when Auto (See "Menu Settings.") User's Guide ➔ Rotate is On in the Control Panel menu. The printer is damaged. Contact your Canon dealer for assistance. Basic Guide...
  • Page 107: Problems With The Printing Quality

    Series Printing is faint Problems with the printing quality Problems with the printing quality Printing is faint ............................... 107 Paper rubs against the Printhead ........................108 The edges of the paper are dirty ........................108 The surface of the paper is dirty ........................109 The back side of the paper is dirty .........................
  • Page 108: Paper Rubs Against The Printhead

    Paper rubs against the Printhead iPF830 Series Paper rubs against the Printhead Paper rubs against the Printhead Cause Corrective Action The type of paper specified in the Load paper of the same type as you have specified in the printer driver.
  • Page 109: The Surface Of The Paper Is Dirty

    Series The surface of the paper is dirty Cause Corrective Action The Printhead is set too low in the In the Control Panel menu, set Head Height to Automatic. Control Panel menu. (See "Troubleshooting Paper Abrasion and Blurry Images.") User's Guide ➔...
  • Page 110: Banding In Different Colors Occurs

    Banding in different colors occurs iPF830 Series Cause Corrective Action Colors have not been adjusted on the computer Adjust the settings of the color management software, referring to the software or monitor. documentation as needed. The Printhead nozzles are clogged.
  • Page 111: Image Edges Are Blurred Or White Banding Occurs

    Series Image edges are blurred or white banding occurs Cause Corrective Action Printed colors may be uneven if you (See "Giving Priority to Particular Graphic Elements and Colors for Printing.") User's Guide ➔ set the Print Quality too low.
  • Page 112: The Length Of Printed Images Is Inaccurate In The Feeding Direction

    The length of printed images is inaccurate in the feeding direction iPF830 Series Cause Corrective Action The type of paper specified in the printer Load paper of the same type as you have specified in the printer driver. driver does not match the type loaded in (See "Loading Rolls in the Printer.")
  • Page 113: Lines Are Misaligned

    Series Lines are misaligned Cause Corrective Action The type of paper specified in the Press the Stop button and stop printing. printer driver does not match the Change the type of paper in the printer driver and try printing again.
  • Page 114: Cannot Print Over A Network

    Cannot connect the printer to the network iPF830 Series Cannot print over a network Cannot print over a network Cannot connect the printer to the network ....................114 Cannot print over a TCP/IP network ......................114 Cannot print over a Bonjour network ......................114...
  • Page 115: Installation Problems

    The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version of Windows. Note From the Windows start menu, select All Programs > Canon Printer Uninstaller > imagePROGRAF Printer Driver Uninstaller to display the Delete Printer window. Select the printer in the list and click Delete.
  • Page 116: Hp-gl/2 Problems

    With HP-GL/2, printing is misaligned iPF830 Series HP-GL/2 problems HP-GL/2 problems With HP-GL/2, printing is misaligned ......................116 Lines or images are missing in printed HP-GL/2 jobs..................116 Lines are printed too thick or thin in HP-GL/2 print jobs ................116 HP-GL/2 jobs are printed in monochrome (or color) ..................
  • Page 117 Series HP-GL/2 jobs are printed in monochrome (or color) HP-GL/2 jobs are printed in monochrome (or color) HP-GL/2 jobs are printed in monochrome (or color) Cause Corrective Action The Color Mode setting in Check the Color Mode setting in the Control Panel menu.
  • Page 118: Other Problems

    The ink is also agitated automatically under the following conditions. Note that other operations are not possi- ble while "Agitating" is displayed on the control panel. • After the printer is turned on In other cases, contact your Canon dealer. Basic Guide...
  • Page 119: Messages Advising To Check The Maintenance Cartridge Are Not Cleared

    Printing with the ink level detection canceled may lead to printer damage and printing problems. Canon Inc. is not liable for any damage that may occur as a result of refilling ink.
  • Page 120 Ink Level Detection iPF830 Series Press ▲ or ▼ to select Information, and then press the OK but- ton. A confirmation message is shown on the Display Screen about releasing ink level detection. After checking the message, press the ▶ button.
  • Page 121 Series Ink Level Detection Press ▲ or ▼ to select Yes, and then press the OK button. A confirmation message about updating ink information is shown on the Display Screen. After checking the message, press the ▶ button. Press ▲ or ▼ to select Yes, and then press the OK button.
  • Page 122: Error Message Messages Regarding Paper

    MediaType Mismatch iPF830 Series Error Message Error Message Messages regarding paper Messages regarding paper MediaType Mismatch ............................ 122 PaprTypeMismatch ............................122 The paper is too small........................... 123 The paper is too small........................... 123 PaprWidth Mismatch ............................. 124 Paper size not detected..........................124 Insufficient paper for job ..........................
  • Page 123: The Paper Is Too Small

    Series The paper is too small. Cause Corrective Action When Detect Mismatch in the Control Follow these steps to ensure the paper type matches on the printer and in the printer Panel menu is set to Pause, the type of driver.
  • Page 124: Paprwidth Mismatch

    PaprWidth Mismatch iPF830 Series PaprWidth Mismatch PaprWidth Mismatch Cause Corrective Action When Detect Mismatch in the Control Panel Press ▲ or ▼ to select Print, and then press the OK button to resume print- menu is set to Pause or Hold Job, the width of the ing.
  • Page 125: This Paper Cannot Be Used As Size Is Not Supported

    Series This paper cannot be used as size is not supported. Cause Corrective Action Press ▲ or ▼ to select Change Pa- per, and then press the OK button to stop printing. (See "Removing the Roll from the Printer.") P.18...
  • Page 126: The Roll Is Empty

    The roll is empty. iPF830 Series The roll is empty. The roll is empty. Cause Corrective Action The tailing edge of Follow these steps to install the roll paper. the paper was detec- Press the OK button and remove the paper.
  • Page 127: Sheet Printing Is Selected

    Series Sheet printing is selected. Sheet printing is selected. Sheet printing is selected. Cause Corrective Action You have attempted to print on a sheet, Press ▲ or ▼ to select Load Paper, and then press the OK button. Load a sheet, and but no sheet is loaded.
  • Page 128: Paper Cutting Failed

    If the paper cannot be cut using the Cutter Unit, specify Manual as the roll cutting method and cut the roll manually. (See "Specifying the Cutting Method for Rolls.") User's Guide ➔ In other cases, the Cutter Contact your Canon dealer for assistance. Unit may be damaged. End of paper feed. End of paper feed. Cause Corrective Action Although an attempt was made to advance the paper manually, it reached Canceling manual advancing.
  • Page 129: Rel Lever Is In Wrong Position

    Press the OK button to clear the error. The Media Take-up Unit sensor is damaged. Contact your Canon dealer for assistance. *1:Printing will stop momentarily if an error involving the Media Take-up Unit occurs. If you prefer printing not to stop, set Skip Take-Up Err to On.
  • Page 130: Paper Position Not Suitable For Borderless Printing

    Paper position not suitable for borderless printing. iPF830 Series Cause Corrective Action The print job received specifies Press ▲ or ▼ to select Print With Border, and then press the OK button to continue printing. a type or width of paper that is The document will be printed with a border.
  • Page 131: Messages Regarding Ink

    Series Ink insufficient. Messages regarding ink Messages regarding ink Ink insufficient............................... 131 No ink left..............................131 Remaining level of the ink cannot be correctly detected. Check ink tank............131 Close Ink Tank Cover ............................ 131 Ink tank is empty............................131 Not much ink is left.
  • Page 132: Not Much Ink Is Left

    Not much ink is left. iPF830 Series Not much ink is left. Not much ink is left. Cause Corrective Action Not much ink is left. Prepare a new Ink Tank. We recommend replacing the Ink Tank with a new Ink Tank at this point if you plan to print large-format or high-quantity jobs.
  • Page 133: Messages Regarding Printing Or Adjustment

    Series Cannot print as specified. Messages regarding printing or adjustment Messages regarding printing or adjustment Cannot print as specified..........................133 Cannot adjust printhead..........................135 Borderless printng not possible. Paper stretched or shrank................133 Before borderless printing, move the blue platen switch................133 Borderless printng not possible.
  • Page 134: Check Printed Document

    Check printed document. iPF830 Series Check printed document. Check printed document. Cause Corrective Action The Printhead nozzles are becoming clogged. If printing is faint, clean the Printhead. (See "Cleaning the Printhead.") P.49 ➔ Basic Guide...
  • Page 135: Messages Regarding Printheads

    Series Cannot adjust printhead. Messages regarding printheads Messages regarding printheads Cannot adjust printhead..........................135 Wrong printhead............................135 Printhead error .............................. 135 Cannot recognize print head......................... 135 Execute printhead cleaning........................... 136 Cannot adjust printhead. Cannot adjust printhead.
  • Page 136: Execute Printhead Cleaning

    Execute printhead cleaning. iPF830 Series Cause Corrective Action The Printhead cannot be recognized because it is not installed correctly. Reinstall the Printhead. (See "Replacing the Printhead.") P.36 ➔ Execute printhead cleaning. Execute printhead cleaning. Cause Corrective Action The Printhead noz- Follow these steps to clean the Printhead.
  • Page 137: Messages Regarding The Maintenance Cartridge

    Series Insert the maintenance cartridge. Messages regarding the maintenance cartridge Messages regarding the maintenance cartridge Insert the maintenance cartridge........................137 Wrong maintenance cartridge........................137 Maint. cart. The level is low ........................... 137 No Maintenance Cartridge capacity....................... 137 Maintenance cartridge full.
  • Page 138: Messages Regarding The Hard Disk

    Hard disk error. iPF830 Series Messages regarding the hard disk Messages regarding the hard disk Hard disk error.............................. 138 File read error..............................138 The mail box is full............................138 Mail box full. Now printing without saving data....................138 Mail box nearly full.
  • Page 139 Series Mail box full. Delete unwanted data Cause Corrective Action 100 jobs are stored in the Personal Box. Delete unneeded jobs stored in personal boxes. (See "Deleting Saved Jobs.") User's Guide ➔ Basic Guide...
  • Page 140: Messages Regarding Hp-gl/2

    This type of paper is not compatible with HP-GL/2. iPF830 Series Messages regarding HP-GL/2 Messages regarding HP-GL/2 This type of paper is not compatible with HP-GL/2..................140 GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904) ..............140 GL2: W0502 The parameter is out of range.
  • Page 141: Other Messages

    Turn off the printer and wait at least three seconds before restoring the power. If the message is displayed again, write down the error code and message, turn off the printer, and contact your Canon dealer for assistance. Top cover is open.
  • Page 142: Prepare For Parts Replacement

    You have uploaded firmware for a different model. Check the firmware version. Turn off the printer and wait a while before re- storing power, and then resend the firmware. If the message is displayed again, contact your Canon dealer for assis- tance. Multi-sensor error...
  • Page 143: Error Messages

    Series Error Messages Error Messages Before borderless printing, move the blue platen switch................133 Blue platen switch is dirty..........................133 Borderless printng not possible........................129 Borderless printng not possible. Paper stretched or shrank................133 Cannot adjust printhead..........................135 Cannot print as specified.
  • Page 144 Series Remaining level of the ink cannot be correctly detected. Check ink tank............131 Rewinding error............................. 129 Roll printing is selected, but sheets are loaded....................125 Roll printing is selected..........................125 Sheet printing is selected..........................127 Sheet removed.
  • Page 145 Index Printhead ....... 3, 36, 49, 63, 66, 67, 89, 108, 135 Adjust Length ............91, 92 Adjust Printer .............. 91 Removing printer drivers ..........115 Adobe RGB ..............5 Removing the Roll ............18 Replace P.head ............37 Replacing Ink Tanks ............. 25 CAD ................
  • Page 146 Series Basic Guide © CANON INC. 2014...

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