Chapter 7. Troubleshooting; The Telephony Gateway Is Plugged In, But The Power Light Is Off; I'm Not Getting On The Internet (All Connections) - Arris Touchstone TG2492S/CE User Manual

Troubleshooting
The Telephony Gateway is plugged in, but the Power light
is Off
Check all power connections. Is the power cord plugged in firmly at both ends?
Note: Use only the external AC power adapter (if provided) and power cord included with
the equipment.
If you plugged the power cord into a power strip, make sure the strip is switched on.
Make sure that the rear panel power switch is set to the ON position.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.

I'm not getting on the Internet (all connections)

It may take over 30 minutes to establish a connection the first time you power up your
Telephony Gateway, especially when many people are online. Always leave your Telephony
Gateway plugged into AC power and connected to the cable system.
Check the front panel lights:
The Power and Online lights should be on.

If the Power light blinks for more than 30 minutes, call your cable company for

assistance.
Check your cable connections. Connectors should be tight. The coax cable should not be
pinched, kinked, or bent sharply—any of these can cause a break or short in the cable (you
may have to replace the cable). If you have one or more splitters between the Telephony
Gateway and CATV outlet, remove the splitters and connect the Telephony Gateway
directly to the outlet.
Proceed to the Ethernet or wireless solutions if necessary.
Release 24 STANDARD 1.1 March 2015
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Touchstone TG2492 Telephony Gateway User Guide 37
Chapter 7