Arris Touchstone TG952 User Manual
  1. Manuals
  2. Brands
  3. Arris Manuals
  4. Gateway
  5. Touchstone TG952
  6. User manual
Arris Touchstone TG952 User Manual

Arris Touchstone TG952 User Manual

Telephony gateway
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
®
Touchstone
TG952
Telephony Gateway
User's Guide
Get ready to experience the Internet's express lane! Whether you're checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TG952 Telephony Gateway brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone ser-
vice and both wired and wireless connectivity.
The Touchstone Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The Touchstone Telephony
Gateway also provides 802.11a/b/g/n wireless connectivity for enhanced mobility
and versatility. In addition, the Touchstone Telephony Gateway provides for up to
two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Telephony Gateway
Configuring Your Ethernet Connection
Using the Telephony Gateway
Troubleshooting
Glossary

Advertisement

Table of Contents
loading

Related Manuals for Arris Touchstone TG952

Summary of Contents for Arris Touchstone TG952

  • Page 1 Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG952 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone ser- vice and both wired and wireless connectivity.

  • Page 2: Export Regulations

    Users must take full responsi- bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.

  • Page 3: Safety Requirements

    Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Gateways comply with the applicable requirements for perform- ance, construction, labeling, and information when used as outlined below CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!
  • Page 4 • Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the unit, its power supply, or other accessories. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 5: Fcc Part

    Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not expressly approved by the party re- sponsible for compliance could void the user’s authority to operate the equipment. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 6: European Compliance

    CE marking in accordance with the above applicable Direc- tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna- tional, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE).
  • Page 7 9.0 W (idle) 13.5 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. Turning the switch OFF disables the device, including both data service and telephone service. Turning the switch OFF is recommended only during vacations or similar extended ab- sences.

  • Page 8: Getting Started

    Troubleshooting Glossary Getting Started About Your New Telephony Gateway The Touchstone TG952 Telephony Gateway is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0 compliant with the following features: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems.

  • Page 9: Items You Need

    • Wall-mount hardware (optional): if you want to wall-mount your Tele- phony Gateway, you need to obtain two drywall anchors or wood screws. Phone Cable See the Wall-Mount Template and Instructions for more details. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 10: Getting Service

    Do I need a user ID or password to access the Internet or my e-mail? • Will my phone number(s) change? • What new calling features will I have and how do I use them? Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 11: System Requirements

    MacOS X. A supported Ethernet or wireless LAN connection must be available. Linux/other Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 12: About This Manual

    Troubleshooting Glossary About this Manual This manual covers the Touchstone TG952 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. See the image at the left. What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a...

  • Page 13: Ethernet Or Wireless

    If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 14: Installing And Connecting Your Telephony Gateway

    CAUTION Risk of equipment damage Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physi- cally disconnected at the outside interface box before making any connections. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 15: Front Panel

    LAN: indicates Ethernet connectivity between the Telephony Gateway and TG952 computers. Online: indicates internet data transmission status. G US: indicates upstream connectivity. H DS: indicates downstream connectivity. Power: indicates whether AC power is available to the unit. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 16: Rear Panel

    Use a pointed non-metallic object to press this button. Cable: connector for the coaxial cable. G Power: connector for the power cord. H Power Switch: (TG952S only): power On/Off switch. TG952S Reset Cable Tel 1 Tel 2 Ethernet 10/100/1000 Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 17: Selecting An Installation Location

    Blocking the vents may cause overheating. • How close are your wireless devices? The Telephony Gateway wireless con- nection range is typically 100–200 feet (30m–65m). A number of factors can affect connection range, as described below. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 18 ficial, as long as the decreased range is sufficient for your needs. By lim- iting your network’s range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your net- work. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 19: Mounting The Telephony Gateway

    Always position the Telephony Gateway: • within reach of an AC outlet. The power cord must reach the outlet without stretching and without adding extension cords. • near a cable outlet (to avoid long cable runs). Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 20 • it will not fall to the floor if bumped or moved • the ventilation holes on the side of the unit are not blocked. Proceed to Connecting the Telephony Gateway. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 21: Connecting The Telephony Gateway

    Connect one end of the telephone cable to the telephone port on the back Ethernet Reset Cable Tel 1 Tel 2 10/100/1000 of the Telephony Gateway (A or B). Connect the other end to the telephone. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 22: Configuring Wireless Connection

    Note: The default user name is “admin”. The default password is “pass- word”, in lower case letters. Enter the user name and password and click the Apply button to log in. The System Basic Setup screen displays. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 23: Setting Parental Controls

    Accessing the Configuration Interface. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. Check the Enable Parental Controls checkbox and click the Apply button. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 24 (0:00 until 0:00 indicates all day, or just click the All Day check- box.) d) Click the Add Keyword Filter or Add Web Site Filter button respec- tively. Then click the Apply button. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 25: Configuring Your Ethernet Connection

    Ethernet connection on your operating system. • TCP/IP Configuration for Windows 2000 • TCP/IP Configuration for Windows XP • TCP/IP Configuration for Windows Vista • TCP/IP Configuration for Windows 7 • TCP/IP Configuration for MacOS X Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 26: Tcp/Ip Configuration For Windows 2000

    Properties. Note: If your computer has more than one Ethernet card, you may have to select the appropriate Ethernet card in the Connect using: area of the Local Area Connection Properties window. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 27 Click OK to accept the new settings, and OK again to close the Configura- tion window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 28: Tcp/Ip Configuration For Windows Xp

    From the computer, select Start > Settings > Control Panel and double- click Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and as- sociated network adapters. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 29 Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. Click Properties. Select TCP/IP by clicking it one time. Then click Properties. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 30 Click OK to accept the new settings, and OK again to close the Properties window. You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 31: Tcp/Ip Configuration For Windows Vista

    TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operat- ing system Open the Vista Control Panel. Double-click Network and Sharing Center to display the Network and Sharing Center window. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 32 Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window displays. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 33 For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automati- cally and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the new settings and close the Properties window. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 34: Tcp/Ip Configuration For Windows 7

    Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. Open the Windows 7 Control Panel. Click Network and Internet. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 35 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click Network and Sharing Center. Click Local Area Connection to open the Status window. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 36 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click Properties to open the Properties window. TCP/IPv4 Properties TCP/IPv6 Properties Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 37 Obtain DNS server address automatically, unless instructed otherwise by your cable provider. Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 38: Tcp/Ip Configuration For Macos

    Follow these steps to configure the Ethernet interface on a MacOS X operating sys- tem. Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 39 Getting Ethernet Safety Started Installation Configuration Usage Troubleshooting Glossary Click the Network icon. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 40 If your cable provider requires TCP/IPv6, go to step 8. Choose Using DHCP from the Configure IPv4 menu. If necessary, click the Renew DHCP Lease button. Close the System Properties application. TCP/IPv4 configuration is completed. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 41 Troubleshooting Glossary If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre- vious window. Choose Automatically from the Configure IPv6 drop-down menu and click 10 Close the System Properties application. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 42: Using The Telephony Gateway

    Using the Reset Button Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 43: Indicator Lights For The Tg

    Disabled Off = disabled Flash = Com- Flash puter Activity Computer Activity On = On-hook No AC Power Flash = Off-hook Off = disabled Firmware Upgrade (normal operation) (normal operation) (normal operation) Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 44 Note 1: Your cable company may configure the Telephony Gateway to always display the DS and US indicators in green regardless of the connection speed or swap the meaning (speed indication) of yellow and green. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 45 Normal Operation Begins Note: The DS and US indicators flash yellow during startup, and turn green if the Telephony Gateway establishes an ultra-high speed connection. For some cable companies these colors may be reversed. Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 46: Using The Reset Button

    Telephony Gateway for more than fifteen seconds. This restores the wireless 10/100/1000 setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. TG952S Touchstone TG952 Telephony Gateway User’s Guide...

  • Page 47: Troubleshooting

    Telephony Gateway and CATV outlet, re- move the splitters and connect the Telephony Gateway directly to the out- let. Proceed to the Ethernet or wireless solutions (next page) if necessary. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 48 If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connec- tion speed. Other communications on the LAN, or interference with wireless connec- tions, may slow down your connection. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 49 If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not re- store dial tone, call your service provider. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 50 Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your serv- ice provider. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 51 Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 52 The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 53 For example, your cable company may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 54 Upstream The path from a subscriber device to the headend. Some older cable docu- mentation may refer to this as the return path or reverse path. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 55 Glossary Wired Equivalent Privacy, a common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access, a standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone TG952 Telephony Gateway User’s Guide...
  • Page 56 The information in this document is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trade- marks and registered trademarks are the property of their respective holders.

Table of Contents