Arris Touchstone TG862G User Manual
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Arris Touchstone TG862G User Manual

Telephony gateway
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Touchstone TG862G Telephony
Gateway
User Guide
Release 8 STANDARD 1.1 August 2016
August 2016

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Summary of Contents for Arris Touchstone TG862G

  • Page 1 Touchstone TG862G Telephony Gateway User Guide Release 8 STANDARD 1.1 August 2016 August 2016...
  • Page 2 ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Industry Canada Compliance ..................... 7 For Mexico ......................... 7 Getting Started ....................... 8 Introduction ........................8 About Your New Touchstone TG862G Telephony Gateway ..........9 What's in the Box ....................... 9 Items You Need ......................... 9 Getting Service ......................... 11 System Requirements ......................
  • Page 4 I can get on the Internet, but everything is slow ............36 I don't have a dial tone when I pick up the phone - why? ..........36 Glossary ........................ 38 Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 5: Safety Requirements

    Chapter 1 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer.

  • Page 6: Fcc Part 15

    Connect the equipment into an outlet on a circuit different from that to which the receiver  is connected. Consult the dealer or an experienced radio/TV technician for help.  Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 7: Rf Exposure

    (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 8: Getting Started

    Touchstone TG862G Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.

  • Page 9: About Your New Touchstone Tg862G Telephony Gateway

    Chapter 2: Getting Started About Your New Touchstone TG862G Telephony Gateway The Touchstone TG862G Telephony Gateway is DOCSIS compliant with the following features: Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 ...
  • Page 10 Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 11: Getting Service

    Will my phone number(s) change?  What new calling features will I have and how do I use them?  Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 12: System Requirements

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 13: About This Manual

    Chapter 2: Getting Started About this Manual This manual covers the Touchstone TG862G Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. 1. Security Label 2. Model Number What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure...

  • Page 14: Ethernet Or Wireless

    The 802.11 wireless LAN standard allows one or more computers to access the TG862G using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 15: Getting Support

    To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Getting Support If you need assistance with your ARRIS product please contact your service provider. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumers.

  • Page 16: Battery Installation And Removal

    The battery backup is not intended to take the place of AC power. Use this procedure to install and to replace the backup battery. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 17 Telephony Gateway, position your finger in the battery opening area and use leverage to dislodge the battery while pulling it straight back. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 18: Battery Usage And Storage Conditions

    Telephony Gateway for any prolonged period of time. Battery Disposal Guidelines To ensure compliance with current and future rechargeable battery take-back laws, ARRIS has joined Call2Recycle, a collection program for rechargeable batteries throughout North http://www.call2recycle.org America.

  • Page 19: Getting Battery Status

    1. Using a web browser, access http://192.168.0.1/ and click the HSD tab at the top of the page. 2. Click the CM State link below the ARRIS banner. 3. Scroll down, if necessary, to see the Power Supply Telemetry and Battery Test State information at the bottom of the page.

  • Page 20: Installing And Connecting Your Telephony Gateway

    Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 21: Front Panel

    6. Tel 1: indicates the status of telephone line 1. 7. Tel 2: indicates the status of telephone line 2. 8. Battery: indicates the battery status. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 22: Rear Panel

    Is an AC outlet available nearby? For best results, the outlet should not be switched and  should be close enough to the Telephony Gateway that extension cords are not required. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 23: Desktop Mounting Instructions

    By limiting your network’s range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 24: Connecting The Telephony Gateway

    Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 25: Configuring Your Wireless Connection

    At a minimum, you should configure the security settings. Note: Refer to the separate wireless configuration documentation for complete instructions on configuring your wireless connection. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 26: Configuring Your Ethernet Connection

    4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 27: Tcp/Ip Configuration For Windows 7, Windows 8, Or Windows 10

    Network 2. Click the icon. 3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 28 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 29: Using The Telephony Gateway

    Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 30: Indicator Lights For The Tg862G

    If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for assistance. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 31: Patterns: Normal Operation (Lan And Telephone)

    Off = Battery power Battery Installed Flash = Battery bad No AC Power, No Battery Firmware Flash (normal operation) Upgrade Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 32: Patterns: Startup Sequence

    Flash (fast) Downstream found; upstream search Flash Downstream and upstream found; retrieving setup information from cable operator Ready for service Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 33: Using The Reset Button

    You may need to do this if a misconfiguration has locked out all access. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 34: Booting From Battery

    3. Press the Reset button; the Power light should turn on immediately. Note: If the Telephony Gateway does not turn on, the battery may not be charged. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 35: Troubleshooting

    Press the Reset button on the back of the Telephony Gateway. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 36: I'm Not Getting On The Internet (Wireless)

    If not, check to make sure the Telephony Gateway is plugged in and the outlet has power. Use only the external AC power adapter (if provided) and power cord included with the equipment. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 37 Contact your service provider or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 38: Glossary

    (which eliminates the need for a more computers into a Local Area Network cross-over cable). (LAN). EuroDOCSIS The European version of DOCSIS. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 39 Event An informational message used for IP address monitoring network status. A number assigned to your computer by your service provider, used to identify your computer to other systems on the F-connector Internet. The type of connector used on coax cable. ISDN There are two common types of F- connector, slip-on and screw-on.
  • Page 40 You can buy a splitter from any electronics wireless LAN. retailer and most discount stores. Release 8 STANDARD 1.1 August 2016 Touchstone TG862G Telephony Gateway User Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 41 Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.
  • Page 42 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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