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The BGW210-700 Broadband Gateway hardware platform can host different software. The Advanced Residential Gateway supports VoIP, IPv6, video delivery, security firewall, and extensive remote management features.
The BGW210-700 Broadband Gateway delivers robust video, primary line telephony, and highspeed data over broadband networks via high-speed Internet connectivity. The four Gigabit Ethernet ports can be separated into different services allowing the configuration of dedicated ports for data. It is designed for advanced DSL network service deployments and supports Quality of Service (QoS) enabled features including:
This guide presents basic operational concepts, and provides step-by-step instructions for the hardware installation and basic troubleshooting of the ARRIS BGW210-700 Broadband Gateway.
Note: For the purposes of this manual the ARRIS BGW210-700 Broadband Gateway may also be referred to simply as the gateway.
The hyperlink resides in the page number that follows the title. For example, to access Hardware Gateway Installation in the hyperlink below, hover the mouse over the page number in parenthesis until the finger pointer appears, and then click.
BGW210-700 Broadband Gateway reference documentation is as follows:
This hardware install and operation guide consists of six product information chapters presented as follows:
Do not use before reading these instructions.
Do not connect the Ethernet ports to a carrier or carriage service provider's telecommunications network or facility unless:
Connection of the Ethernet ports may cause a hazard or damage to the telecommunication network or facility, or persons, with consequential liability for substantial compensation.
Connect the power supply cord to the power jack on the BGW210-700 Broadband Gateway. Plug the power supply into an appropriate electrical outlet.
The power supply must be connected to a mains outlet with a protective earth connection. Do not defeat the protective earth connection.
Use only the power supply and cord that came with the BGW210-700 Broadband Gateway. Failure to use the authorized power supply and cord may cause electric shock, fire, bodily injury, and/or property damage. If the power supply or cord becomes damaged or needs to be replaced, to obtain an authorized replacement please contact AT&T customer service by phone (1.800.288.2020) or via website (www.att.com/support).
Depending on the power supply provided with the product, either the direct plug-in power supply blades, power supply cord plug or the appliance coupler serves as the mains power disconnect. It is important that the direct plug-in power supply, socket-outlet or appliance coupler be located so it is readily accessible.
When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following:
The BGW210-700 Broadband Gateway is intended for use in a consumer's home. Position the device in an upright vertical position located where ambient temperatures remain within a range of 32°- 107°F (0°- 41.7°C). The BGW210-700 Broadband Gateway should not be used in locations exposed to outside heat radiation or where it is subject to trapping of its own heat. The product should have at least two inches of clearance on all sides except the bottom when properly installed and should not be placed inside tightly enclosed spaces unless proper ventilation is provided.
SAVE THESE INSTRUCTIONS
A BGW210-700 Broadband Gateway cabling overview, as well as rear panel illustration, is provided below. Also provided are procedures to perform BGW210-700 Broadband Gateway connections for the power adapter, wired Ethernet, wireless devices, Internet, and VoIP telephones.
The following diagram illustrates BGW210-700 Broadband Gateway connections to the Internet using DSL Broadband. Phone and power adapter connections are also illustrated.
BGW210-700 Broadband Gateway Cabling Overview
Alternatively, you can connect the BGW210-700 Broadband Gateway to the Internet using the WAN Ethernet port labeled ONT. See Connecting the BGW210-700 Broadband Gateway to the Internet for the detailed procedures regarding this setup.
BGW210-700 Broadband Gateway Rear Panel
Port | Description |
USB1 and USB2 | Universal Serial Bus connections 1 and 2 for USB devices. |
Ethernet 1,2,3,4 | Provide connection for up to four Ethernet devices, such as PCs and other devices. |
ONT | The Optical Network Terminal fiber optic connector. |
Broadband | An alternate DSL connection to the Internet; its implementation is determined by the service configuration from the provider. |
Phone Lines 1 and 2 | Provides connection for up to two VoIP phones. A voice line splitter is required when connecting two phones. |
Reset | Used to reboot the gateway or perform a factory default restore if depressed for 10 seconds or longer. |
Power | Used to power the gateway on/off. |
The power adapter supplies power to the BGW210-700 Broadband Gateway.
After the BGW210-700 Broadband Gateway is powered on, the power light blinks green momentarily and then remains steady green.
For all power light indications, see Status Indicator Lights under Basic Troubleshooting.
Use only the power supply and cord that came with the BGW210-700 Broadband Gateway. Failure to use the authorized power supply and cord may cause electric shock, fire, bodily injury, and/or property damage. If the power supply or cord becomes damaged or needs to be replaced, to obtain an authorized replacement please contact AT&T customer service by phone (1.800.288.2020) or via website (www.att.com/support).
The first computer you connect can be used to configure the BGW210-700 Broadband Gateway settings. You can connect more computers and other devices to the BGW210-700 Broadband Gateway using wireless or wired Ethernet.
The BGW210-700 Broadband Gateway has four wired Ethernet ports that can be used to connect computers or other devices.
As shown in the illustration below, to connect a computer to the BGW210-700 Broadband Gateway:
Connecting a Computer to a Ethernet Port of the BGW210-700 Broadband Gateway
After the gateway recognizes the computer, the Ethernet light turns steady green and blinks when the computer starts transferring data with the gateway. See Status Indicator Lights under Basic Troubleshooting for all Ethernet light indications.
The BGW210-700 Broadband Gateway has an integrated Wi-Fi access point to which you can use to connect Wi-Fi devices. By default, the BGW210-700 Broadband Gateway is configured with a Wi-Fi network name (SSID) and is WPA-PSK/WPA2-PSK security enabled.
To connect a Wi-Fi device:
Note: The appropriate port to connect to the Internet is based on the service configuration from AT&T. Do not change the port used unless instructed to do so. Only one of these wiring arrangements can be used at the same time and attempting to use both may interfere with your service.
The DSL Broadband port (labeled Broadband) can be used to connect the BGW210-700 Broadband Gateway to the Internet:
After the BGW210-700 Broadband Gateway recognizes the connection, the Broadband light blinks green for a moment and then turns steady green. See Status Indicator Lights under Basic Troubleshooting for all Broadband light indications.
BGW210-700 Broadband Gateway Connection to the Internet
Alternatively, you can connect the BGW210-700 Broadband Gateway to the Internet using the WAN Ethernet port (labeled ONT):
After the BGW210-700 Broadband Gateway recognizes the connection, the Broadband light blinks green for a moment and then turns steady green. See Status Indicator Lights under Basic Troubleshooting for all Broadband light indications.
The BGW210-700 Broadband Gateway includes one RJ-14 port (labeled Phone 1 & 2) with the capacity to support two phone lines using a splitter or multi-jack adapter.
Note: The BGW210-700 Broadband Gateway supports two VoIP lines over one RJ14 (FXS) VoIP port. To connect two phone lines, an inner and outer pair splitter adapter must be attached to the RJ14 (FXS) VoIP port to terminate both lines.
Do not connect the VoIP lines to your current home telephone wiring, especially if your home has an alarm system. Ensure that you are subscribed to VoIP service for this interface to be used.
As shown in the figures below, to connect phones directly to your gateway:
Note: To prevent interference with cordless phones, ensure that the BGW210-700 Broadband Gateway is at least 5 feet (1.5 m) from any cordless phone base station.
After the gateway recognizes the phones (Line 1 and Line 2), the Phone 1 & Phone 2 lights turn steady green and blink when the associated phone is in use. See Status Indicator Lights under Basic Troubleshooting for all Phone light indications.
This chapter provides simple troubleshooting suggestions for issues with the initial configuration of the BGW210-700 Broadband Gateway. The following topics are covered:
Before troubleshooting:
Check the status indicator lights (LEDs) to begin troubleshooting. Use the front and rear view graphics that follow, as well as the LED Activity descriptions table to interpret the LED indicators.
BGW210-700 Broadband Gateway Status Indicator Lights
Front View
Rear View
LED | Activity |
All LEDs During Boot Process |
|
Power (Front Panel) |
|
Power LED During a Software Upgrade |
|
Broadband WAN (Front Panel) |
|
Phone (Front Panel) |
|
WPS (appears After Using WPS button) |
|
Ethernet 1,2,3,4 (Rear Panel) |
|
Power Jack (Rear Panel) |
|
If a status indicator light does not look correct, look for these possible problems:
LED Not Lit | Possible Problems |
Power (Front Panel) |
|
Broadband |
|
Ethernet 1,2,3,4 (Rear Panel) |
|
Connectors on the rear panel are depicted below.
BGW210-700 Broadband Gateway Rear Panel
Note: The BGW210-700 Broadband Gateway supports two VoIP lines over one RJ14 (FXS) VoIP port. To connect two phone lines, an inner and outer pair splitter adapter must be attached to the RJ14 (FXS) VoIP port to terminate both lines.
The Reset switch will result in a reboot of the BGW210-700 Broadband Gateway. Depending on the software loaded on the BGW210-700 Broadband Gateway, holding it for an elongated duration of time may reset the device to factory defaults.
Dimensions and Interfaces | |
Dimensions/Weight/Placement |
|
Communications interfaces |
|
WAN Interfaces |
|
Concurrent Wi-Fi |
|
Wi-Fi Characteristics |
|
This product is intended to be supplied with a Listed Direct Plug-In AC/DC power adapter marked Class 2 LPS power supply rated @ 12V 3A DC for all BGW210-xxx models.
The AC/DC power adapter supplied with this product is designed to ensure your personal safety and to be compatible with this equipment. Use only the power adapter that was provided with the gateway.
Operating temperature: 0°C to 41.7°C (32°F to 107°F); 8% to 95% (Non Condensing) Relative Humidity
Storage temperature: –40°C to 80°C (–40°F to 176°F)
Safety Approvals:
EMC:
Telecom:
When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.
Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, contact ARRIS Customer Service for assistance at www.arris.com/consumers.
Do not use before reading these instructions.
Do not connect the Broadband Ethernet port (labeled ONT) to a carrier or carriage service provider's telecommunications network or facility unless:
Connection of the Ethernet ports may cause a hazard or damage to the telecommunication network or facility, or persons, with consequential liability for substantial compensation.
The power supply must be connected to an outlet. Do not defeat the protective earth connection. The direct plug-in power supply serves as the main power disconnect; locate the direct plug-in power supply near the product for easy access.
The gateway is intended for residential use. Position the gateway in an upright vertical position and locate it where temperatures remain within a range of 32° – 107°F (0° – 41.7°C) and where heat from the unit itself is not trapped. There must be at least two inches (2") of clearance on all sides except the bottom.
Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. This has been identified as a major nationwide problem. Therefore it is advised that this equipment be connected to AC power through the use of a surge arrestor or similar protection device.
This is a Class B product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Adequate measures include increasing the physical distance between this product and other electrical devices. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
United States: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
United States: This device complies with 47 CFR Part 68 of the FCC Rules. Operation is subject to the following four conditions:
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
This equipment complies with FCC radiation exposure limits as set forth for an uncontrolled environment. This equipment should be installed and operated maintaining a minimum distance of 22 cm (9 inches) between the device and your body.
In the event of equipment malfunction, if under warranty, we will exchange a product deemed defective. Under FCC rules, no customer is authorized to repair this equipment. This restriction applies regardless of whether the equipment is in or out of warranty.
Technical Support for Hardware Products:
Customers inside North America: 888-944-4357 (888-944-HELP)
Customers outside North America: 1-215-323-2345
For Spanish language support: 1-215-323-2346
Note: This product was tested for FCC compliance under conditions that included the use of shielded cables and connectors between system components. Changes or modifications to this product not authorized by the manufacturer could void your authority to operate the equipment.
Technical Services
For technical support on ARRIS products you can contact us by phone or on the web.
By Telephone
The Technical Assistance Center can be reached at: 1-888-944-HELP (4357)
On the Web
The Ask ARRIS web site gives you web access to service and support tools. You will need to register using your support contract ID and email address. Ask ARRIS is located at: http://www.arris.com/support
There you will be able to access:
By Email
Email addresses for ARRIS products will be provided with your account at Ask ARRIS.
Technical Training
For more information about our Global Knowledge Services Department and the programs we offer, e-mail us at:
training@arris.com
Corporate Headquarters
ARRIS · Suwanee · Georgia · 30024 · USA
T: 1-678-473-2000 F: 1-678-473-8470
www.arris.com
No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises LLC. ("ARRIS"). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.
The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.
© 2016 ARRIS Enterprises LLC. All Rights Reserved.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
Download Arris BGW210-700 - VDSL2 Wireless Voice Gateway Manual
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