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troubleshooting
TROUBLESHOOTING
If the product does not function properly, please see the below for trouble shooting. If the trouble persists, please contact
the SAMSUNG Customer Service near you.
PROBLEM
A valid card that had been in use became
unregistered after batch-downloading IDs
from a PC.
I entered the Master ID "00000000" but I
still cannot enter the Setup Mode
("0000000000" for SSA-S2101)
No problem with accessing by card, but
cannot access via a manual PIN input.
The unit suddenly returns to the normal
operating mode.
The "SCHEDULE ERROR" message
appears when a RFID card is being read.
70_
troubleshooting
SOLUTION
1)
The card ID might be registered only to the controller and not to the PC. During
the process of batch-downloading IDs from the PC, the PC fi rst erases the ID
memory in the unit and rewrites from the beginning. This trouble can happen if
those IDs were not registered on the PC at the point of batch-downloading.
2)
Check whether the card ID is registered on the PC or not.
3)
If not, please register the card ID and try again.
4)
If the trouble persists after following the procedures above, contact a designated
service center.
1)
Try changing the Master ID using the application software. (The Master ID will be
changed to the value of your choice.)
2)
If the product does not function properly, follow the steps below to initialize the
system :
After the installation and connections are completed, press the initialize button
and apply power (+12V DC) to turn on the product. You will see the "Initialize
OK?0:No 1:
Yes" message on the screen.
Press the button
1
if you want to initialize the system.
After all the initialization process is completed, the system will be operating on
the normal mode and the screen will display the SAMSUNG logo, Date and Time
information.
3)
If the trouble persists after following the procedures above, contact a designated
service center.
1)
Check whether a beep sounds when you press a key.
If a beep sounds, the problem may be wrong settings.
Proceed as followings:
- Enter the Master ID (Default="00000000") to get into the Setup mode. ("0000000000" for SSA-
S2101)
- Press the
button.
F 1
- Select 'USE' in the [RD#1 KEY INPUT] on the screen.
2)
When there is no beep sound or the problem persists after the [RD#1 KEY INPUT]
has been set to 'USE', contact a designated service center.
•
The unit is originally programmed to go back to the normal operating mode when
no buttons are pressed or no cards are read within 60 seconds in the setup mode.
1)
If the unit used to be properly operating before, it is likely that there has been an
electric shock that damaged the internal memory and data. Please initialize the
unit as instructed in the manual.
2)
Check if the ID information has been confi gured correctly.
- Check if the Time Schedule is set to the time of your choice.
- Check if the values for TA and TB are set correctly to the Time Schedule of your choice
during the ID registration.
3)
If this unit is connected to a PC software, use the software that allows easy
settings.
4)
If the trouble persists after following the procedures above, contact a designated service center.
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