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WEC8500/8050 Maintenance Manual
Version 5.1
WEC8500/WEC8050 (APC)
Maintenance Manual
Samsung Electronics America
page 1 of 87

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   Summary of Contents for Samsung WEC8500

  • Page 1

    WEC8500/8050 Maintenance Manual Version 5.1 WEC8500/WEC8050 (APC) Maintenance Manual Samsung Electronics America page 1 of 87...

  • Page 2

    SAMSUNG ELECTRONICS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG ELECTRONICS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 3: Purpose

    This manual describes how to identify the cause of failures which occur in the Access Point Controller (APC) system and troubleshoot them. This manual is written based on version 2.4.19R for WEC8500 and WEC8050. Audience This manual is intended for operator of Samsung WEC8500.

  • Page 4: Conventions

    WEC8500/8050 Maintenance Manual Version 5.1 CHAPTER 5. Wi-Fi Management This chapter describes the problems which could occur concerning settings for the wireless interface using Wi-Fi. ANNEX A. Problem Analysis Log List This describes a summary of meanings, locations, and methods of extraction for the logs helpful for problem analysis of the system.

  • Page 5: Weee Symbol Information

     5.4 Contents 10. 2013. - The related contents of WEC8050 AP Added (integrated WEC8500 and WEC8050) - Revised with S/W package upgrade (WEC8500 version 1.4.4, WEC8050 version 1.0.0) 06. 2013. - Added  1.3.2 - Changed  2.1.1, 5.3 Printout Message ...

  • Page 6: Table Of Contents

    WEC8500/8050 Maintenance Manual Version 5.1 TABLE OF CONTENTS Purpose ..............................3 Audience ..............................3 Document Content and Organization ....................... 3 Conventions ............................... 4 Console Screen Output ..........................4 WEEE Symbol Information ........................5 Revision History ............................5 CHAPTER 1. System Management System Booting .........................

  • Page 7: Table Of Contents

    WEC8500/8050 Maintenance Manual Version 5.1 1.6.1 No SNMP response ........................32 1.6.2 Trap cannot be sent ........................33 Configuration Management ....................34 Error when executing ‘save local’ ....................34 1.7.1 Error when executing ‘import’ ....................36 1.7.2 Error when executing ‘export’ ....................38 1.7.3...

  • Page 8: Table Of Contents

    WEC8500/8050 Maintenance Manual Version 5.1 RRM does not Work ........................ 79 Location Tracking does not Work ..................81 ANNEX A. Problem Analysis Log List crash log ..........................82 trace log ........................... 83 debug log ..........................84 LIST OF FIGURES Figure 1. Web UI Access Error Window ..................40 Figure 2.

  • Page 9: Chapter 1. System Management

    (CPU) is displayed in the boot loader, and then the power is automatically turned off.  WEC8500: The power is still supplied to the power module and the fan of the power module remains operational.  WEC8050: For there is no separate power module, the fan does not operate after power-off.

  • Page 10

    1) Switch off the power module on the rear of the APC. 2) Cool the APC sufficiently in room temperature or low temperature environment and then try booting again. 3) If the symptom persists, contact the Samsung Technical Support Team for the countermeasure. Samsung Electronics America...

  • Page 11: Booting Failure Due To Physically Damaged Disk

    The disk device is not detected because the disk device connector is not correctly connected.  The disk device has sustained an irrecoverable physical damage. Solutions Contact the Samsung Technical Support Team for the countermeasure. Samsung Electronics America page 11 of 87...

  • Page 12: Booting Failure Due To File System Error

    WEC8500/8050 Maintenance Manual Version 5.1 1.1.3 Booting failure due to file system error This occurs if an error occurs in the booting partition installed on the disk or in the file system while the APC is booting which leads to the kernel loading failure.

  • Page 13

    The file system is normal but the kernel is not found within the file system on the primary partition and the stand-by partition Solutions Contact the Samsung Technical Support Team for the countermeasure. Samsung Electronics America page 13 of 87...

  • Page 14: Booting Failure Due To Damaged Kernel Image

    WEC8500/8050 Maintenance Manual Version 5.1 1.1.4 Booting failure due to damaged kernel image This occurs if the kernel image on the primary partition of the disk is damaged and cannot be loaded while the APC is booting. Symptoms The ‘system kernel loading fail (status: 2)’ log is displayed during booting and the system restarts 3 times.

  • Page 15

    To rollback, if the primary partition is ‘1’, set the boot partition to ‘2’. Or, if the primary partition is ‘2’, set the boot partition to ‘1’. Octeon wec8500# tlv_eeprom set boot 2 Setting boot partition to Writing tuple type 61441 to addr : 0x40 3) Restart the system.

  • Page 16

    Package Upgrade ....done Success 5) When booting is completed normally, check that the new package has been applied to the system. WEC8500# show reboot cause Reboot Cause: Block: Upgrade/ Code: Package Upgrade WEC8500# show version Samsung package version information Primary (currently running) : 0.8.1.R...

  • Page 17: System Messages (alarms/events)

    Alarm or event is not generated Symptoms Alarm output command does not reveal any information on alarms or events. WEC8500# show alarm history all Error : can not read the file WEC8500# show event Error : can not read the file...

  • Page 18: System Log Message Is Not Displayed

    WEC8500/8050 Maintenance Manual Version 5.1 3) Check the alarm and event logs again. WEC8500# show alarm history all WEC8500# show event 1.2.2 System log message is not displayed Log messages may not be generated due to log message format errors or incorrect filter settings.

  • Page 19

    WEC8500/8050 Maintenance Manual Version 5.1 2) Check the log messages again. WEC8500# show debug log all In case of incorrect filter settings, take the following steps. 1) Check the log filter settings. WEC8500# show debug log conf --------------------------------------------- Debug Log Configuration...

  • Page 20: Incorrect Alarms Are Generated

    MAJ NET VLAN Restore Failure Trap 88 network CRT NET Link failure Alarm table which is changed after upgrading the package: WEC8500# show alarm list all 1 network 2012-08-31 11:09:24 MAJ APC Index[1] Name[ge1] 1301 NET Link dn AdminStatus[up] OperStatus[down]...

  • Page 21: Syslog Messages Are Not Sent To The Syslog Server

    2) Check the system log message settings. Check that ‘Debug Log Mode’ is ‘On’ and check the filter information (‘Debug Log Module level filter’). If the filter information is not configured, configure the following settings. WEC8500# show debug log conf --------------------------------------------- Debug Log Configuration...

  • Page 22

    4) Check that the IP address and port of the syslog server are correct. If the information is not correctly entered, execute the ‘syslog add’ command to setup the syslog server information. WEC8500/configure# syslog add 192.168.0.99 udpport 510 Samsung Electronics America page 22 of 87...

  • Page 23: Upgrade Failures

    Execute the ‘show tech-support’ and Upgrade terminated due Error: Internal error to an internal error obtain the results. Contact the Samsung Technical Support Team for support. Execute the ‘show tech-support’ and Upgrade terminated due saving the configuration- to timeout failed (time-out) obtain the results.

  • Page 24: Upgrade Completed Successfully But The System Was Not Booted Successfully Due To An Error In The Upgraded Package

    WEC8500/8050 Maintenance Manual Version 5.1 1.3.2 Upgrade completed successfully but the system was not booted successfully due to an error in the upgraded package. Symptoms If the system is not booted normally due to an error in the upgraded package, the system is booted to the previous package without the upgrade.

  • Page 25: Problem In Process Operation

    2) If the process status is not normal, execute the ‘show processes log’ command to check whether the log information exists. If the process log information exists, execute the ‘show processes log id’ command to check the problem and take necessary actions. WEC8500# show processes log id 3 date name...

  • Page 26

    WEC8500/8050 Maintenance Manual Version 5.1 detail (additional info.)  si_signo: 15(Terminated), si_errno: 0, si_code: 0, si_pid: 1473, si_uid: 0, si_status: 85, si_utime: 28, si_stime: 366752186384  si_int: 85, si_ptr: 0x556421a7f0, si_overrun: 0, si_timerid: 1473, si_addr: 0x5c100000000, si_band: 6326486827008, si_fd: 85 ...

  • Page 27: Device-related Alarms

     The temperature sensor or the fan of the system is faulty. Solutions If ‘System Temperature Alarm’ occurs, check the system temperature and the fan status. 1) Check the system temperature. WEC8500# show system temp Sensor Location Temperature --------------- -----------...

  • Page 28: Temperature Sensor Fail Alarm

    Symptoms The following alarms are generated. *2012-08-28 12:54:46 #system-CRT: Temperature Sensor Fail APC Declare Temperature sensor is not working. Please contact Samsung Technical Support. Possible Causes  The temperature sensor is faulty.

  • Page 29: Fan Fail Alarm

    *2012-08-28 12:54:46 #system-CRT: Fan Fail alarm APC Declare rpm 0 0 0 0 Possible Causes The fan is faulty. Solutions Contact the Samsung Technical Support Team for the countermeasure. 1.5.4 Thermal Shutdown Alarm If the system detects that the system temperature is higher than the operational temperature due to faulty fan or temperature sensor, the system powers off for system protection.

  • Page 30: Disk Usage Alarm

    Solutions On the APC system, execute the ‘remove’ command to delete the files which are not in use. If the alarm is not cleared even after deleting the files, contact the Samsung Technical Support Team for the countermeasure. WEC8500# file...

  • Page 31: Disk Full Alarm

    Solutions On the APC system, execute the ‘remove’ command to delete the files which are not in use. If the alarm is not cleared even after deleting the files, contact the Samsung Technical Support Team for the countermeasure. WEC8500# file...

  • Page 32: Snmp

    1) Check that the SNMP community setting of the MIB browser and the SNMP community information of the APC match each other. If SNMP community is not setup or the information does not match, execute the ‘snmp community’ command to setup SNMP community WEC8500# show snmp community Count CommunityName AccessType IPAddress...

  • Page 33: Trap Cannot Be Sent

    The Trap server (or PC) and the APC are not connected to the network. Solutions 1) Check the trap receiver list of the APC. If the server is not on the list, execute the ‘snmp trap’ command to add an SNMP trap target. WEC8500# show snmp trap Count TrapVersion TrapCommunityName IPAddress Port +-----+-----------+-----------------+----------------------+-----+...

  • Page 34: Configuration Management

    1) Execute the ‘show processes status’ command to check the ‘Status’ of the ‘cm’ process. If the process is in an abnormal state, contact your system administrator. WEC8500# show processes status Processes Info. Status: D – usually IO, R – Running, S – Sleep T –...

  • Page 35

    ‘imi’, and ‘snmp’ which are the processes related to saving of system settings. If the process is in an abnormal state, contact your system administrator. WEC8500# show processes status Processes Info. Status: D – usually IO, R – Running, S – Sleep T –...

  • Page 36: Error When Executing 'import

    An error message is generated saying that ‘he file does not exist.’ WEC8500# file WEC8500/file# cd etc/config WEC8500/file# ls Current working directory: disk:///etc/config file 7.0M Jan 2 06:22:23 test.wec8500.config WEC8500/file# end WEC8500# import test.wec8500.config File(/etc/config/test.wec8500.config.wec8500.config) does not exist. Error: failed to apply the configuration file. WEC8500# import test Failed to extract file(/etc/config/test.wec8500.config).

  • Page 37

    Solutions 1) When entering the file name, enter only the file name without the extension. WEC8500# import test reset_code: 61 test.wec8500.config file compressed on etc/config is decompressed into import directory. SUCCESS !! Warning: System will reboot !! 2) The configuration file is abnormal; use another file.

  • Page 38: Error When Executing 'export

    1) Check the ‘Status’ of ‘evm’, ‘db’, ‘imi’, and ‘snmp’ which are the processes related to saving of system settings. If the process is in an abnormal state, contact your system administrator. WEC8500# show processes status Processes Info. Status: D – usually IO, R – Running, S – Sleep T –...

  • Page 39

    WEC8500/8050 Maintenance Manual Version 5.1 2) Check the disk usage space of the system, and if there is insufficient free space, delete the unnecessary files and try again. WEC8500/file# df Device : disk Filesystem : ext4 Total size : 11.6G Free space: 100.0K...

  • Page 40: Access Error

    WEC8500/8050 Maintenance Manual Version 5.1 Web UI 1.8.1 Access error An error occurs when attempting to access the APC system using the web browser. Symptoms When the IP address of the APC is entered in the address input field of the web browser, the web user interface (UI) is not accessed but the following error message is generated.

  • Page 41

    WEC8500/8050 Maintenance Manual Version 5.1 Solutions 1) Execute the ‘ping’ command to check the network connection. If the command fails, contact your network administrator. 2) Execute the ‘show processes’ command to check that the ‘httprd’, ‘snmpd’, and ‘WebAgent’ processes are in ‘up’ ‘status’.

  • Page 42: Login Error

    ALL USERS: NAME LEVEL DESCRIPTION +----------------------------------------------------------------+ 1: samsung If the login account does not exist, execute the ‘mgmt-users’ command to add the login account. WEC8500# configure terminal WEC8500/configure# mgmt-user user password pwd 1 Samsung Electronics America page 42 of 87...

  • Page 43: Chapter 2. Wlan Management

     Solutions 1) Check that the WLAN is in ‘Enable’ status. Also, check that the correct values are entered for ‘Radio ID’, ‘If-Group’, and ‘Ap-Group’. WEC8500# show wlan summary WLAN_ID Radio_ID SSID Status Wlan_NAME If-Group Ap-Group ======== ======== ============== ======= ========= ======== ========= 2.4G/5G...

  • Page 44

    WEC8500/8050 Maintenance Manual Version 5.1 2) Check that the AP attempting to access for service is a member of the AP-Group ID specified in the WLAN settings. WEC8500# show ap-group summary APG_ID APG_NAME WLAN_Count WLAN_List AP_Count AP_List ====== ======== ========== =============== ======== ===============...

  • Page 45: Access Authentication Of Wireless Station

    The information can be checked executing a CLI command in the following way. WEC8500# show station summary The information can be checked using the Web UI in the following way. 1) On the top menu, click Monitor.

  • Page 46

    The information can be checked executing a CLI command in the following way. WEC8500# show wlan security summary WEC8500# show wlan security detail <wlan id> The information can be checked using the Web UI in the following way. On the top menu, click Configuration.

  • Page 47: Psk Authentication Failure

    PSK, change the option by referring to the Operation Manual of the APC. The information can be checked executing a CLI command in the following way. WEC8500# show wlan security summary WEC8500# show wlan security detail <wlan id> Samsung Electronics America page 47 of 87...

  • Page 48: Static Wep Access Failure

    The information can be checked executing a CLI command in the following way. WEC8500# show station summary The information can be checked using the Web UI in the following way. 1) On the top menu, click Monitor.

  • Page 49

    The information can be checked executing a CLI command in the following way. WEC8500# show wlan security summary WEC8500# show wlan security detail <wlan id> The information can be checked using the Web UI in the following way. On the top menu, click Configuration.

  • Page 50: Additional Wlan Services

    ‘Enable’ and the status of the interface with the IP address assigned is ‘up’. The information can be checked executing a CLI command in the following way. WEC8500# show cluster list-apc ====================================================================== INDEX APC-NAME...

  • Page 51

    WEC8500/8050 Maintenance Manual Version 5.1 Samsung Electronics America page 51 of 87...

  • Page 52: Spectrum Analysis Is Not Provided

    There is an error with the Control And Provisioning Wireless Access Point (CAPWAP) which is the connection between the APC and the AP. Solutions 1) Check the spectrum analysis setting of the AP. WEC8500# show spectrum-analysis config ap 1 … Report Settings: Sample Report (FFT)........Disabled Interference Report........

  • Page 53

    2) Check the ‘State’ of CAPWAP. If the state is not normal (‘1/1/5’), solve the problem by referring to ‘CAPWAP Status is not RUN’. WEC8500# show ap summary AP Mgmt interface IP: 100.100.100.1 (vlan1.200) AP_ID CFG_NAME AP_Name Mac_Address...

  • Page 54: Max Clients Restriction Function Does Not Work

    Max clients restriction setting of the AP is incorrect. Solutions 1) Check the ‘State’ of CAPWAP. If the state is not normal (‘1/1/5’), solve the problem by referring to ‘CAPWAP Status is not RUN’ WEC8500# show ap summary AP Mgmt interface IP: 100.100.100.1 (vlan1.200) AP_ID CFG_NAME AP_Name...

  • Page 55: Capwap Status Is Not Run

    3.1.1 AP network setting error Symptoms CAPWAP Status of the AP is not changed to 1/2/0 and cannot be connected to the APC. WEC8500# show ap summary config AP Mgnt interface IP : 10.10.10.11 (vlan1.110) AP_ID Profile AP_NAME MAC_Address IPv4Addr State Location...

  • Page 56

    [Pinging from APC to AP] Check whether the APC can ping the AP’s IP address, and check that there is no problem with the network settings. WEC8500# ping 100.100.100.10  AP’s IP address is 100.100.100.10 ping 100.100.100.10 PATTERN: 0x2505 PING 100.100.100.10 (100.100.100.10) 64(92) bytes of data.

  • Page 57

    IP address, Gateway, and Netmask values are correctly set according to the network settings [Checking AP IP settings from APC] If the AP profile information is ap_1, check in the following way. WEC8500# show ap detail ap_1 ================== AP Config ================= AP name : AP_f4d9fb243141...

  • Page 58

    If there is an unnecessary AP IP setting, clear the setting in the following way. WEC8500# configure terminal WEC8500/configure# ap ap_1  ‘ap_1’ means ap profile name WEC8500/configure/ap_1# profile ip-mode ap  Do not change the IP address that was configured in the AP...

  • Page 59: Ap Management Ip In Apc Setting Error

    Check if the AP Mgnt interface IP information is a valid interface and the status of interface is up. WEC8500/configure# show apc summary  Check the APC AP Mgnt interface ===== APC Summary ===== AP Mgnt interface IP : 100.100.100.1 (vlan1.100)

  • Page 60

    WEC8500/8050 Maintenance Manual Version 5.1 WEC8500/configure# show ip interface brief  Check the APC AP Mgnt interface Status Interface IP-Address Status Protocol 127.0.0.1 mgmt0 10.254.174.183 unassigned down unassigned 30.30.30.1 down unassigned down unassigned down unassigned down unassigned down unassigned down...

  • Page 61: Ap Registration Error

    The registered information is not deleted.  If the AutoDiscovery function is disabled, the AP information must be manually registered in the APC. WEC8500/configure# show apc capwap summary ===== Capwap Summary ===== capwap control source port number : 5246 capwap data source port number...

  • Page 62

    MulticastIfIndexList : NULL If the APC’s AutoDiscovery function is disabled, enable it in the following way. WEC8500# configure terminal WEC8500/configure# apc capwap auto-discovery  Enable the AutoDiscovery function. To disable the APC’s AutoDiscovery function and register the AP manually, use the following way.

  • Page 63: Automatic Upgrade Does Not Work On Ap

    AP_ID executing the ‘show ap upgrade list’. If the AP model is ‘WEA30x’, the ‘weafama’ package is used and if the AP model is ‘WEA40x’, the ‘weafamb’ package is used. WEC8500# show ap upgrade summary ===== ap upgrade config summary ===== Type...

  • Page 64

    Cause of the AP restart was ‘upgrade fail’.   The AP includes an item requiring manual upgrade. Solutions 1) Check the upgrade settings of the AP. WEC8500# show ap upgrade summary ===== ap upgrade config summary ===== Type : Default Mode : FTP...

  • Page 65

    FTP-Server : Run Port : 21 FTP-User : samsung : ******* 3) Check the AP rebooting cause and restart the AP. WEC8500# show ap detail ap_1 ===== AP Config ===== AP name : AP_001632ff8e2b AP_ID AP profile name : ap_1 Group ID...

  • Page 66

    WEC8500# configure terminal WEC8500/configure# ap ap_1 WEC8500/configure/ap ap_1# reboot 4) Check if the AP has items requiring manual upgrade, and if so, delete them. WEC8500/configure/ap ap_1# show ap upgrade list /* (RC/FR/RC) : RetryCount/FailReason/RebootCause /* Pri : VersionPriority (MD-model,A-AP config) AP_ID...

  • Page 67: Problem Creating Aps

    5) Set AP Profile Name and MAC Address, and click Apply to create an AP. Solutions 1) Execute the ‘show apc summary’ command to check TotalApNo, which is set in the APC. WEC8500# show apc summary ===== APC Summary ===== ApcName : APC_007e37001ff0 AP Mgmt interface IP : 100.100.100.1 (vlan1.100)

  • Page 68

    Version 5.1 2) Execute the ‘show ap summary config’ command to check the AP list, which is set in the APC, and delete the unused APs. WEC8500# show ap summary config AP Mgnt interface IP : 100.100.100.1 (vlan1.100) AP_ID Profile AP_NAME...

  • Page 69: Chapter 4. Security Management

    The firewall policy is set up on the interface but is not applied to the packets. Possible Causes Accelerator of the firewall is not enabled and therefore the firewall policy is not applied through the fast-forwarding path of the equipment. WEC8500# show firewall status Firewall Accelerator : disable Max Connections...

  • Page 70

    WEC8500/8050 Maintenance Manual Version 5.1 Solutions Check the accelerator setting (‘Firewall Accelerator’) of the firewall. WEC8500# show firewall status Firewall Accelerator : enable Max Connections : 327680 If the setting is disabled, execute the following command to enable it. WEC8500# configure terminal...

  • Page 71: Cannot Detect Unauthorized Aps

    Symptoms Information of the specific unauthorized AP is missing in the Wireless Intrusion Device AP list displayed by the following command. WEC8500# show wi device ap list managed WEC8500# show wi device ap list unmanaged Possible Causes The function for detecting unauthorized APs is not enabled.

  • Page 72: Chapter 5. Wi-fi Management

    1) Execute the ‘show ap summary’ command to check that the AP is connected. If the AP is shown, setup the AP by referring to AP Settings. WEC8500# show ap summary AP Mgnt interface IP : 10.64.55.1 (vlan1.192) AP_ID CFG_NAME AP_NAME...

  • Page 73

    2) Execute the ‘show ap summary’ command to check the CAPWAP state of the AP. If the CAPWAP state of the AP is not RUN (5), solve the problem by referring to CAPWAP Settings WEC8500# show ap summary AP Mgnt interface IP : 10.64.55.1 (vlan1.192) AP_ID CFG_NAME AP_NAME...

  • Page 74: Problem With Tx Power Settings

    Tx power setting range is different for each country, AP model, or channel. Solutions 1) Execute the ‘show ap summary’ command to check that the AP is connected. WEC8500# show ap summary AP Mgnt interface IP : 10.64.55.1 (vlan1.192) AP_ID CFG_NAME AP_NAME...

  • Page 75

    Execute the ‘show tx-power-range KR’ (example) command to check the country, AP model, and the tx power setting range for each channel. The following shows an example for Republic of Korea (KR). WEC8500# show tx-power-range KR Country: Republic of Korea(KR) +----------------------------------[ 2.4Ghz ]-------------------------...

  • Page 76

    The following shows an example for United Kingdom (GB). Italy (IT), Australia (AU), Russia (RU), South Africa (ZA), UAE (AE), India (IN), and Turkey (TR) also use the same range as United Kingdom. WEC8500# show tx-power-range GB Country: United Kingdom(GB) +----------------------------------[ 2.4Ghz ]-------------------------...

  • Page 77

    ---------------------------------------------------------------------- --------------------+ The following shows an example of United States (US). Peru (PE) and Chile (CL) use the same range as that of United States. WEC8500# show tx-power-range US Country: United States(US) +----------------------------------[ 2.4Ghz ]------------------------- ------------------------------+ | no model| WEA302i | WEA303i | WEA303e | WEA403i | WEA403e | WEA412i...

  • Page 78

    WEC8500/8050 Maintenance Manual Version 5.1 no model WEA302i WEA303i WEA303e WEA403i +-------+-------+-------+-------+-------+-------+-------+-------+----- --+-------+-------+-------+-------+-------+-------+-------+-------+--- ----+-------+-------+ | 36~48 | 52~64 |100~140|149~165| 36~48 | 52~64 |100~140|149~165| 36~48 |5 2~64 |100~140|149~165| 36~48 | 52~64 |100~140|149~165| 36~48 | 52~64 |100~140|149~165| +-------+-------+-------+-------+-------+-------+-------+-------+----- --+-------+-------+-------+-------+-------+-------+-------+-------+--- ----+-------+-------+ | 6~ 17| 6~ 20| 6~20| 6~20| 3~17| 3~ 17| 3~ 17| 3~ 13| 6~ 15|...

  • Page 79: Rrm Does Not Work

    1) Check the AP state first by referring to Section ‘Problem with Radio Settings’ 2) Execute the ‘show rrm config-summary’ command to check the function settings. DPC Enable, DCS Enable, and CHDC Enable must be ‘Enabled’. WEC8500# show rrm config-summary RRM Status ..Enabled Rf Group Name ...

  • Page 80

    3) To enable all RRM functions, execute the following commands. WEC8500# configure terminal WEC8500/configure# rrm WEC8500/configure/rrm# enable WEC8500/configure/rrm# 80211a dpc enable WEC8500/configure/rrm# 80211a dcs enable WEC8500/configure/rrm# 80211a chdc enable WEC8500/configure/rrm# 80211b dpc enable WEC8500/configure/rrm# 80211b dcs enable WEC8500/configure/rrm# 80211b chdc enable Samsung Electronics America page 80 of 87...

  • Page 81: Location Tracking Does Not Work

    Location Tracking is disabled (0). Solutions Execute the ‘show locationtrack config’ command to check the Location Tracking setting information. WEC8500# show locationtrack config Location tracking enable..: Enabled Algorithm type....: 4 Expiry date of history files: 0 If Location Tracking is disabled (0), execute the following command.

  • Page 82: A.1 Crash Log

    Reboot History > Download from critical crash cdr-NNN-XXX- [CLI] as well as normal hh_mm_ss_MM- WEC8500# show debug reboot export reboots in the DD-YYYY.txt WEC8500# file upload ID PW IPADDR disk:/log/crash/cdr-….txt cdr-….txt operational process. WEC8500# file remove disk:/log/crash/cdr- ….txt core log/crash When an...

  • Page 83: A.2 Trace Log

    Download logged by the button system logger [CLI] function. WEC8500# file upload ID PW IPADDR disk:/log/debug/os/messages messages WEC8500# file upload ID PW IPADDR disk:/log/debug/os/kern.log kern.log alarm/ system.txt Log of alarms and...

  • Page 84: A.3 Debug Log

    Download button. recorded by [CLI] various software WEC8500# file upload ID PW IPADDR blocks of the disk:/log/Debug.log Debug.log system. WEC8500# file upload ID PW IPADDR disk:/log/Debug.log.old Debug.log.old WEC8500# file upload ID PW IPADDR disk:/log/Debug.log.old2 Debug.log.old2...

  • Page 85

    WEC8500/8050 Maintenance Manual Version 5.1 ABBREVIATION Access Control List Access Point Access Point Controller BSSID Basic Service Set Identifier CAPWAP Control and Provisioning Wireless Access Point CHDC Coverage Hole Detection & Correction Central Processing Unit Dynamic Power Control Dynamic Channel Selection...

  • Page 86

    WEC8500/8050 Maintenance Manual Version 5.1 RADIUS Remote Authentication Dial-In User Service Radio Resource Management Simple Executive SNMP Simple Network Management Protocol Solid State Disk SSID Service Set Identifier Software Technical Support User Interface Wireless Enterprise Wireless Enterprise Control Wi-Fi Wireless Fidelity...

  • Page 87

    WEC8500/WEC8050 (APC) Maintenance Manual Copyright 2015 Samsung Electronics America All rights reserved. No part of this manual may be reproduced in any form or by any means-graphic, electronic or mechanical, including recording, taping, photocopying or information retrieval systems – without express written permission of the publisher of this material.

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